Mathew B. Sims is Editor-in-Chief and has authored, edited, and contributed to several books. He has been working in the insurance industry ensuring content is accurate for consumers who are searching for the best policies and rates. He has also been featured on sites like UpJourney.

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Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring that exis...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent

UPDATED: Aug 13, 2020

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We partner with top insurance providers. This doesn’t influence our content. Our opinions are our own.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Things to Remember...

  • Update: Tower National Insurance, a subsidiary of Castlepoint, is in liquidation as of July 2016

Update: Tower National Insurance, a subsidiary of Castlepoint, is in liquidation as of July 2016.

This Tower National auto insurance review will notify consumers that it is a subsidiary of Tower Group, Inc., which provides commercial and personal insurance products to customers in New York, New Jersey, Alabama, California, Connecticut, Florida, Georgia, Illinois, North Carolina, Texas, Maine, Massachusetts, and Bermuda.

Information gathered for this auto insurance review reflects the policies and procedures of Tower Group, Inc.

Through Tower National Insurance Company, Tower Group sells auto insurance policies via retail and wholesale representatives.

Tower Group’s subsidiaries offer a wide range of insurance products to multiple industries.

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Tower National Insurance Company Contact Information

Tower National Insurance Company’s main office is located in the Equitable Building, a National Historic Landmark in the Financial District of New York City. Tower Group consists of eighteen branch offices in several states.

The Tower National claims department can be contacted by visiting the Tower Group website and clicking on the claims tab.

  • For collection, billing, or payment information, call: 212-655-2181 or 1-877-883-6599
  • General auto insurance questions can be emailed to: info@twrgrp.com

Tower National’s mailing address is:

Tower Group, Inc.
120 Broadway, 31st Floor
New York, NY 10271

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Tower National Insurance Company Quotes

Tower National offers several ways for customers to get auto insurance quotes.

Contacting the nearest branch office is one way to not only get a quote, but the customer can also speak with a knowledgeable insurance representative who can provide advice for choosing the best coverage.

Potential customers can also call customer service, or request a quote via email.

Tower National Insurance Company Policies

Tower National recognizes that each state may have different coverage requirements, and the company is happy to help policyholders customize their policies with several different options.

Many customers like roadside assistance coverage, but they might also consider accidental airbag deployment protection, as well as reimbursement of car rental costs while insured cars are being repaired.

Also available are OEM replacement parts for newer vehicles that have been owned less than three years.

Coverage may be available for the difference between the amount owed on a loan, and the value of a vehicle. This availability depends upon the policyholder’s state of residency.

Customers might also consider buying a policy that protects multiple assets.

Tower National’s CustomPac solution covers auto, home, personal property, and personal liability protection.

Transportation expenses following an accident would be reimbursed for customers who choose this plan.

Many insurance carriers offer umbrella plans, but Tower National’s Personal Umbrella protection provides extra security for claims made against its customers.

These additional claims from outside sources might not be covered under a basic policy, so purchasing extra personal injury and property damage liability protection will help the policyholder be more protected.

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Tower National Insurance Company Claims

Tower National knows it’s important to report losses as soon as possible, and the company offers a few different ways to do this.

After making sure no one is hurt, the police should be called, since a police report will speed the resolution process.

The more details the claimant can provide for Tower National, the faster the claims process will go.

To that end, the claimant may want to take notes so as not to forget little details about the causes of the accident.

Gathering information such as the make, model, and license plate numbers of other involved vehicles, as well as names, addresses, and phone numbers of other drivers and witnesses will be helpful for the insurance adjuster.

If possible, the customer can try to take photos of the vehicle damage.

Tower National claims representatives always do what they can to help defend policyholders against fraudulent claims.

As highly trained experts, they can also advise customers as to how to prevent future claims problems. The Tower National Claims department can be contacted in several ways:

  • To report a loss or to reach claims support, customers can call 1-888-856-5522
  • To report a loss by fax, the number is 1-888-291-6262
  • Claims can be emailed to reportaloss@twrgrp.com
  • For general claims inquiries, claimants can also email twrclaims@twrgrp.com

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Tower National Insurance Company Careers

Through Tower National Insurance Company, Tower Group offers many professional development opportunities to its employees.

The company attracts top talent by providing multiple training programs, and the entrepreneurial spirit fostered at the corporate executive level rewards goal-oriented success.

Tower Group feels very strongly that if the people it deals with trust the company, then the community will trust the company.

As a testimony to this trust, the customers, suppliers, vendors, and even Tower Group’s employees stand by the company’s reputation for integrity.

Tower Group’s mission is to establish and exceed its own high standards. Motivated job seekers who want a rewarding career in a fast-paced, stable company can find more information about Tower National and its parent company on Tower Group’s website.

The careers tab will allow applicants to find open positions within their geographic location.

The generous benefits package, like Tower National’s auto insurance policies, includes multiple options from which to choose in order for an employee to meet their individual needs.

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