AssuranceAmerica Auto Insurance Review (2024)

AssuranceAmerica auto insurance is offered in only 10 states and serves mostly high-risk drivers—those with speeding tickets, accidents, or DUIs on their driving record. Keep reading our AssuranceAmerica auto insurance review to find out what kind of rates to expect as a high-risk driver. Scroll down to read company ratings, customer reviews, and learn how to file an AssuranceAmerica insurance claim or cancel your coverage.

UPDATED: Aug 18, 2024Fact Checked

Laura Gunn

Insurance and Finance Writer

Laura Gunn is a former teacher who uses her passion for writing and learning to help others make the best decisions regarding finance and insurance. After stepping away from the classroom, Laura used her skills to write across many different industries including insurance, finance, real estate, home improvement, and healthcare.  Her experience in various industries has helped develop both her ...

Insurance and Finance Writer

Brad Larson

Licensed Insurance Agent

Brad Larson has been in the insurance industry for over 16 years. He specializes in helping clients navigate the claims process, with a particular emphasis on coverage analysis. He received his bachelor’s degree from the University of Utah in Political Science. He also holds an Associate in Claims (AIC) and Associate in General Insurance (AINS) designations, as well as a Utah Property and Casual...

Licensed Insurance Agent

UPDATED: Aug 18, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Aug 18, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Aug 18, 2024Fact Checked
2.4
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AssuranceAmerica

Average Monthly Rate For Good Drivers

$98

A.M. Best Rating:

N/A

Complaint Level:

Low
[su_box title="Things to Remember" style="default”]
  • AssuranceAmerica auto insurance coverage is available in only 10 states: Alabama, Arizona, Florida, Georgia, Indiana, Missouri, Nebraska, South Carolina, Texas, and Virginia.
  • AssuranceAmerica car insurance targets customers that are high-risk drivers having speeding tickets, accidents, or DUIs.
  • Google Reviews lists 110 reviews, the majority of which give AssuranceAmerica a 1/5.
[/su_box] Researching the different types of auto insurance coverage can be complicated and time-consuming, especially if the information you need is spread out all over the internet. In this AssuranceAmerica auto insurance review, our experts have done the work for you and have compiled all the information you need to know in this guide for your easy reference. We tell you what you need to know about Assurance Insurance Corporation, including AssuranceAmerica renters insurance and auto insurance.

AssuranceAmerica is a specialized local company that offers non-standard auto insurance to customers in 10 states. Although the company appears to be financially stable, it has some relatively unfavorable consumer ratings.

You’ll want to make sure that you have a good relationship with your insurance agent so that they can interact with the company directly and work on your behalf to resolve any issues that might arise.

Before you decide if you want to buy AssuranceAmerica auto insurance, compare quotes from other companies. Enter your ZIP code below to compare rates.

What You Should Know About Assurance America

With thousands of local agencies in the states where AssuranceAmerica automobile insurance is active, finding a local office is as simple as running an internet search on the company name and the state.

It’s worth noting that some people search “Assurance America Insurance Co” or “AssuranceAmerican Insurance Company,” which can yield the right results; however, this is not the name of the company.

So, how can I find AssuranceAmerica Insurance near me? Using the company’s “Find an Agent” search feature on its website, enter your ZIP code to find an AssuranceAmerica near you.

AssuranceAmerica is currently licensed and active in the following 10 states:

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As for its corporate offices, AssuranceAmerica Insurance maintains three locations. The company’s headquarters is located in Atlanta, GA, but there are also offices in Tampa, FL, and Dallas, TX.

Some may be looking for agents in specific states. For example, if you are wondering, where do I find an AssuranceAmerica agent in Indiana, you can simply search Indiana ZIP codes using the “Find an Agent” search feature on the company’s website.

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What are AssuranceAmerica auto insurance ratings?

AssuranceAmerica reviews are mixed in terms of national rating agencies and commonly used customer reporting sites.

  • The Better Business Bureau (BBB) rates AssuranceAmerica an A+, with 18 complaints closed in the last three years.
    • Although AssuranceAmerica is not BBB accredited, the BBB has a specific list of criteria that it uses to determine its opinion of how a company interacts with its customers. You can read the AssuranceAmerica BBB comments yourself on the BBB website.
  • Google Reviews lists 110 reviews, the majority of which give AssuranceAmerica a 1/5. The average customer review is 1.5/5 due to some ratings of 2/5 and higher.
    • There are several AssuranceAmerica complaints. The company appears to have responded to most AssuranceAmerica reviews and addressed the customer issues with specific information and details.

AssuranceAmerica has been privately held since 2011, and as such, it is not required to file documentation with the U.S. Securities and Exchange Commission, where additional corporate financial and governance information might otherwise be obtained.

AssuranceAmerica’s history includes some time spent as a public company, but the entities that existed at that time have been fully transitioned elsewhere, taken private, or otherwise closed out.

Finding out if AssuranceAmerica auto insurance is right for you

AssuranceAmerica Corporation is a wholesale and retail insurance underwriter offering auto insurance coverage to customers categorized as being non-standard.

The non-standard designation refers either to drivers with unusual needs or those who have been placed in a high-risk pool due to multiple accidents, violations, or DWI/DUIs.

Do I need a high-risk auto insurance company? You will if you’ve had multiple motor vehicle convictions and, as a result, regular insurance companies have refused to insure you.

If you drive without insurance, you could have your driver’s license suspended or even revoked. High-risk car insurance companies will provide the coverage you need, although you’ll certainly have to pay higher rates for it.

Getting high-risk auto insurance quotes from companies that specialize in high-risk insurance can help you with finding the coverage you need for yourself and your family.

If you happen to be in a car accident with someone who has high-risk or non-standard auto insurance, you’ll want to be sure to follow best practices and call the police so they can file a report.

This way the other driver’s information is documented for you to take to your own insurance company for follow-up.

Contacting an AssuranceAmerica auto insurance agent

AssuranceAmerica prefers not to write or service policies directly through its corporate office. Rather, it uses the local agent business model in which a select group of independent agents is chosen to represent the company and its products.

These agents may or may not represent other auto insurance companies with similar products.

To date, AssuranceAmerica is affiliated with more than 2,600 local agencies around the country.

Through its TrustWay Insurance Agencies subsidiary, AssuranceAmerica purchases existing local agencies from their owners.

If owners are selling their agencies because they’ve chosen to retire, TrustWay will take over the daily operations until new management can be assigned.

Owners who wish to remain part of the business maintain day-to-day operational control even after the acquisition.

AssuranceAmerica offers the services of TrustWay as a means of helping local agencies become more profitable. Trustway specializes in policies that cover state-required minimums.

Agencies further benefit through reduced overhead, national branding opportunities, a larger pool of business resources, expanded advertising opportunities, and access to more insurance products.

Local agents who are accepted into the AssuranceAmerica family through this option undergo comprehensive training in the company’s products and business practices. They can provide AssuranceAmerica auto insurance quotes.

Agents may be able to help you find other types of coverage, including renters insurance, even though AssuranceAmerica doesn’t sell it directly.

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Making Payments to AssuranceAmerica

Before an insurance policy can begin, the first payment has to be made. It’s easy to make your first bill payment with AssuranceAmerica, due to the many payment methods offered. While AssuranceAmerica bill pay can be accessed at any time online, some policyholders may prefer to use the phone to pay their bill. Policyholders should contact the AssuranceAmerica phone number: (800) 450-7857 to speak with customer support regarding phone payments.

Filing an AssuranceAmerica auto insurance auto claim

You might be wondering, “Can AssuranceAmerica file a claim on my behalf?” It’s important to note that no one other than yourself can file a claim.

AssuranceAmerica Insurance Company provides a toll-free telephone number that directs to AssuranceAmerica Customer Service on its website for claims filing purposes.

The AssuranceAmerica claim number is used as a secondary option if your local agent is not available at the time.

If you can contact your local agent first, he or she will be able to provide you with more personal service aimed at getting you back on the road as quickly as possible.

We recommend referring to your policy documents and saving your personal AssuranceAmerica number to your phone contacts.

AssuranceAmerica claims reviews show that claims are processed in the same time as any other insurer.

Like all auto insurance companies, AssuranceAmerica and all of its local agents encourage customers to cooperate in all investigations conducted by law enforcement.

Oftentimes these investigations and the subsequent police reports generated are the keys to understanding who is at fault for an auto accident and whose insurance will pay claims.

Knowing what to do after a car accident will save you time and smooth out the long process ahead. Once you contact your local agent or the corporate office you’ll be directed on how to proceed with your claim.

These days many people enjoy the convenience of an app for making claims.

If you are wondering where do I find the AssuranceAmerica Ins app, then you may be disappointed. The AssuranceAmerica Insurance Company does not currently have an app available to customers.

How do you cancel AssuranceAmerica auto insurance?

You can contact AssuranceAmerica auto insurance by phone number, fax, email, or U.S. mail, as follows:

AssuranceAmerica Auto Insurance Contact Information

Contact Information AssuranceAmerica Customer Service AssuranceAmerica Claims
Phone Number 1-800-450-7857 1-888-580-8134
Local Phone Number 1-770-952-0200 1-678-996-0110
FAX Number 1-877-952-0258 1-888-579-8801
Local FAX Number 1-770-952-0258 1-770-984-0170
Office Hours Monday–Friday, 8:30 a.m.–7 p.m. ET Monday–Friday, 8 a.m.–5 p.m. ET
Mailing Address PO Box 723128
Atlanta GA 31139-0128
PO Box 725009
Atlanta GA 31139-0009
Email Address [email protected] [email protected]
Fraud Reporting NA [email protected]

AssuranceAmerica doesn’t have much functionality within its website, and it doesn’t have a mobile app. Your best options for reaching the company are those listed above; you can also contact one of its agents directly.

Contacting an agent is a great way to get an AssuranceAmerica quote. If you are wondering what is the best AssuranceAmerica Insurance Company phone number to use, it is currently 1-888-580-8134 for claims and 1-800-450-7857 for customer service. You can also contact AssuranceAmerica to cancel a policy.

Both numbers are toll-free and can be reached 24/7.

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Assurance America Insurance Rates Breakdown

Our source for rate data doesn’t provide information about AssuranceAmerica auto insurance rates; however, we include example rates from Georgia since this company writes policies in that state and focuses primarily on high-risk drivers.

Insurance companies are required to file their rates and rating formulas within the states where they do business.

As an example, here are some of the rating assumptions that AssuranceAmerica was approved to use in the state of Georgia in 2018:

Sample Calculating of Bodily Injury & Property Damage Base Rate and Points

Auto Insurance Rate Factors Bodily Insurance (BI) Property Damage (PD)
Base Rate $417 $229
ZIP Code Factor 0.58–2.00 0.58–2.00
0 Points 1.00 1.00
1 Point 1.22–1.33 1.22–1.33
2 Points 1.30–1.51 1.30–1.51
3 Points 1.45–2.19 1.45–2.19
30 Points 9.00–15.00 9.00–15.00

Let’s walk through each of these so you can get an idea of how these factors all work together:

  • Base Rate BI – This is the base rate for bodily injury coverage, which pays for costs related to other people’s injuries if you are in an auto accident and are at fault. Note that some states, such as Florida, are considered “no-fault” states; their requirements and laws will be somewhat different.
  • Base Rate PD – This is the base rate for property damage coverage, which pays for damages done to other people’s property resulting from an auto accident where you were at fault.

The base rate isn’t really the lowest auto insurance rate you would pay in Georgia. It’s really the starting point for the insurance company to start building the rate that it will quote to you based on a list of other factors.

These factors, such as points related to your driving history, ZIP code, age, gender, etc. will vary by company and by state. Those included in the chart above are only some of the factors.

These factors are meant to increase the base rate according to your risk. For example:

  • If you have zero points, your factor is one. Multiply one by the base rate, and the rate is still the same. For BI, the rate would still be $417.
  • Now look at what happens if you have as many as 30 points on your license. You’ll be quoted a rate that is nine to 15 times as much as the base rate, and that’s before any other factors such as ZIP code are included.
  • For BI, the rate would be $3,753-$6,255, even before adding any other factors (Here’s our math in case you’d like the details: $417 x 9 = $3,753; $417 x 15 = $6,255).

All of these factors go into how your auto insurance risk is calculated. For example, if you have a lot of points on your driving record, it’s probably a good assumption that you’re the type of driver who needs high-risk auto insurance coverage.

If you’ve had multiple motor vehicle violations in the past, insurance companies conclude that you are more likely to be in an accident and file insurance claims in the future.

The table below shows how different driving violations affect your auto insurance rates in Georgia.

Georgia Average Annual Auto Insurance Rates by Driving Record

Companies Average Annual Auto Insurance Rates With a Clean Record Average Annual Auto Insurance Rates With One Speeding Violation Average Annual Auto Insurance Rates With One Accident Average Annual Auto Insurance Rates With One DUI
Geico $1,991.22 $2244.40 $2,493.90 $5,179.25
USAA $2,416.20 $2,693.63 $3,058.95 $4,461.07
State Farm $3,084.80 $3,384.88 $3,684.98 $3,384.88
Allstate $3,465.70 $3,647.83 $5,365.97 $4363.29
Progressive $3,524.11 $4102.75 $6,212.74 $4,157.29
Nationwide $4,993.04 $6,053.51 $5,859.64 $9,033.42
Liberty Mutual $7,632.75 $10,164.83 $10,428.16 $11,988.03

Since claims cost the insurance company money, you’ll be charged a higher rate in order to cover the costs.

Assurance America Discounts Available

Because AssuranceAmerican car insurance works mostly with high-risk drivers, their discounts may be limited, but it doesn’t hurt to ask about the following discounts:

  • Proof of prior auto insurance coverage discount
  • Homeowner discount
  • Military discount
  • Membership of Sam’s Club, Costco, and BJ’s discount

Frequently Asked Questions

Can AssuranceAmerica auto insurance add a vehicle to my policy?

Yes. You can add a vehicle to your policy by contacting your AssuranceAmerica car insurance agent, or by contacting AssuranceAmerica directly via your AssuranceAmerica car insurance phone number listed on your policy documents.

How do I get an AssuranceAmerica auto insurance login?

If you’re an AssuranceAmerica customer and you wish to access the AssuranceAmerica customer login to make a payment, you can register for an AssuranceAmerica auto insurance login ID and password through the company’s website.

Some may find that having an AssuranceAmerica login makes paying your bill easier. Additionally, payments can be mailed to the AssuranceAmerica Atlanta GA office.

How can I make a payment to my AssuranceAmerica policy?

There are several ways to make an AssuranceAmerica payment:

The first option is making an AssuranceAmerica insurance online payment on their website using a saved payment method. AssuranceAmerica insurance online payment method allows 24/7 access to payment scheduling and bill viewing.

Secondly, you could use the AssuranceAmerica insurance phone number (8004507857) to make a payment over the phone. Bilingual support is available by requesting AssuranceAmerica español support, making this a great payment option for Spanish-speaking policyholders.

Thirdly, those who prefer a less technological payment option may opt for mailing their payment to the company directly.

Additionally, it is possible to set up automatic payments by reaching out to your AssuranceAmerica contact number listed on policy documents. Automatic payments are useful for those who would like to card processing fees or prevent late payments.

What is the best way to make an AssuranceAmerica policy payment?

The most time-efficient and easiest way to make a payment to your AssuranceAmerica insurance policy is using your AssuranceAmerica insurance login to make an online payment.

While AssuranceAmerica bill pay can be accessed at any time online, some policyholders may prefer to use the phone to pay their bill. Policyholders should contact the AssuranceAmerica phone number: (800) 450-7857 to speak with customer support.

Payment options vary depending on location and individual policy. Always refer to your policy documentation or reach out to your personal AssuranceAmerica contact directly for the most accurate information

How can I contact Claim Services for AssuranceAmerica?

The many ways to contact Claims Services are as follows:

AssuranceAmerica Claims Number:
Toll Free: 1-888-580-8134

AssuranceAmerica Claims Number Service Hours:
Monday- 8:00am ET to 5:00pm ET
Tuesday- 8:00am ET to 5:00pm ET
Wednesday- 8:00am ET to 5:00pm ET
Thursday- 8:00am ET to 5:00pm ET
Friday- 8:00am ET to 5:00pm ET

AssuranceAmerica Claims Address:
PO Box 725009
Atlanta, GA 31139-0009

AssuranceAmerica Claims Email Address:
[email protected]

What is the NAIC number for AssuranceAmerica auto insurance?

If you’re an insurance agent, you may need the AssuranceAmerica NAIC number, which is 11558.

Why is my AssuranceAmerica auto insurance policy number important?

You always want to keep a copy of your vehicle’s insurance documentation in your vehicle in case of an accident or other unfortunate event.

That way, it’s easily available for you to provide to the police and the other drivers involved, and will save everyone a lot of time and hassle.

How do I find out about a career with AssuranceAmerica auto insurance?

According to AssuranceAmerica corporation reviews, AssuranceAmerica has several job openings on an ongoing basis.

The company is always looking to add to its staff in customer service, claims processing, and claims adjustment. Resumes can be submitted by visiting the company’s website and clicking on the “Join Us” tab at the top of the page.

From these three links, you can apply for jobs and upload your resume. AssuranceAmerica notes that duplicate resumes are not necessary if you plan to apply for more than one position.

Furthermore, when submitting your application and resume, you will be asked to provide voluntary identification information.

The website clearly indicates that submitting this information is not required, nor will a failure to provide it work against you in the job application process.

Is Assure Auto Insurance the same company as AssuranceAmerica?

No, these are two separate companies. There are other companies with similar names. One is AssureAmerica; auto insurance is only one component of the holistic insurance services this company provides.

Another is Auto Insurance America, which provides insurance to individuals living in New Mexico and Nevada. Lastly, American Auto Insurance, located in Chicago, offers insurance to those who reside in Illinois.

If this wasn’t confusing enough, there is also American Alternative Insurance Company, located in Delaware. AAIC Insurance offers a wide variety of both personal and commercial insurance policies in all 50 U.S. states.

Is Assurance America legit?

AssuranceAmerica car insurance is a legitimate car insurer. With a focus on providing auto insurance coverage for those who have trouble getting insured by other automobile insurance providers, Assurance Auto Insurance Company can aid drivers who are looking for high-risk auto policies.

Potential policyholders should research the companies they are interested in by reading reviews and checking ratings with reputable organizations to ensure standards are met. Both Assurance America reviews and Assurance America complaints should be considered before purchasing a plan with the company.

What steps should I take to get an AssuranceAmerica policy?

The first step towards getting insured by AssuranceAmerica is gathering information about the company. AssuranceAmerica Reviews and Complaints should always be considered by those looking into getting an AssuranceAmerica insurance co policy. The best way to find reputable AssuranceAmerica insurance reviews is by searching trusted sources such as the Better Business Bureau. The next step would be contacting the AssuranceAmerica phone number to be connected to a local agent to receive a quote.

After customizing your policy with an agent, customers would proceed with signing the policy and making their first payment to then have proof of insurance. Many questions can come up during this process, which is why you can speak with someone using the AssuranceAmerica customer service number during business hours.

How can I contact AssuranceAmerica’s Customer Solutions?

The many ways to contact Customer Solutions are as follows:

AssuranceAmerica customer service phone number:
Toll Free: 1-800-450-7857

AssuranceAmerica Customer Solutions Number Service Hours:
Monday- 8:00am ET to 7:00pm ET
Tuesday- 8:00am ET to 7:00pm ET
Wednesday- 8:00am ET to 7:00pm ET
Thursday- 8:00am ET to 7:00pm ET
Friday- 8:00am ET to 7:00pm ET
Saturday- 9:00am ET to 5:30pm ET

AssuranceAmerica Customer Solutions Address:
PO Box 723128
Atlanta, GA 31139-0128

AssuranceAmerica Customer Solutions Email Address:
[email protected]

How can I file an AssuranceAmerica claim after an accident?

It’s best to file assuranceamerica auto claims as soon as possible.

After an accident, after confirming safety, you should contact the AssuranceAmerica insurance claims phone number located in your policy. If you don’t have the AssuranceAmerica auto claims phone number accessible, it can be located online as well. The AssuranceAmerica claims phone number receives calls 24/7, making it possible to initiate the claims process directly after an accident occurs.

If you do not have cellular service, you can access AssuranceAmerica claims online on their website. As long as you have information about your previously established AssuranceAmerica login, you can access claim filing at your fingertips.

Is there an AssuranceAmerica Florida branch?

AssuranceAmerica auto insurance coverage is available in only 10 states: Alabama, Arizona, Florida, Georgia, Indiana, Missouri, Nebraska, South Carolina, Texas, and Virginia.

What happens if I can’t afford to make my AssuranceAmerica payments?

It is possible for AssuranceAmerica to cancel a policy if payments are not made. It’s recommended to contact them as soon as possible to discuss your options. There may be an AssuranceAmerica grace period offered for certain policies. Alternatively, it may be possible to adjust coverage with AssuranceAmerica. Late payment usually incurs additional fees, but may be a better choice than policy cancellation.

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Laura Gunn

Insurance and Finance Writer

Laura Gunn is a former teacher who uses her passion for writing and learning to help others make the best decisions regarding finance and insurance. After stepping away from the classroom, Laura used her skills to write across many different industries including insurance, finance, real estate, home improvement, and healthcare.  Her experience in various industries has helped develop both her ...

Insurance and Finance Writer

Brad Larson

Licensed Insurance Agent

Brad Larson has been in the insurance industry for over 16 years. He specializes in helping clients navigate the claims process, with a particular emphasis on coverage analysis. He received his bachelor’s degree from the University of Utah in Political Science. He also holds an Associate in Claims (AIC) and Associate in General Insurance (AINS) designations, as well as a Utah Property and Casual...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Assurance America

2.44 (51 reviews)
1
February 10, 2024

Willnevergetthisinsurance_

This insurance company is a nightmare

First of all when you make a claim they do not send an adjuster out to come look at your vehicle they make you send pictures of what's wrong with your car which is just strange. Anyways, I had to do a claim for a customer with this auto insurance at my shop. The agent I had to work with was EXTREMELY rude and quite frankly being a smartass trying to over talk me when I was explaining about getting parts for the vehicle and him saying we were the ...
First of all when you make a claim they do not send an adjuster out to come look at your vehicle they make you send pictures of what's wrong with your car which is just strange. Anyways, I had to do a claim for a customer with this auto insurance at my shop. The agent I had to work with was EXTREMELY rude and quite frankly being a smartass trying to over talk me when I was explaining about getting parts for the vehicle and him saying we were the ones slacking. What a joke!! He slacked on getting his side of the job done during the entire process. I documented everything that happened and how many phone calls I made and messages and emails I sent out. When I finally was about to close the case after calling over 10 times in one day and sending emails and 4 messages the agent tried to short my company over $1000 and even argued with me about where to send the check for my business. He kept telling me "Well this is the address I have" and I told him 3 different times that it was not the correct address that this one was it. When the customer got involved and called the insurance company, because we told her we were waiting on them to send us the check before we could release her vehicle to her, they had told her they had already sent it when they hadn't! I guess they didn't know me and the customer were communicating the entire time. Not only I, but the customer as well, has caught these agents lying on multiple occasions to each of us. I would personally never use this "insurance" company. The customer I had worked with has dropped it and has found a far better company. The only thing this insurance company can actually assure you is that they will lie and procrastinate and that you're going to have a bad time. What a nightmare for my customer and for myself. I hope I never have to deal with them again. I should provide photos of my documenting but there are more than 5 photos worth of me calling and conversations I have recorded and had wrote down.
1
June 15, 2023

EXTREMELY_DISSATISFIED_CUSTOMER____

WORST COMPANY EVER!!!!++

WORST CIMPANY EVER!!!! OVERCHARGE FOR MINIMUM REQUIREMENTS, NO DISCOUNTS WHATSOEVER, NOT EVEN FOR SAFE DEIVERS FO NOT I REPEAT DO NOT THROW YOUR MONEY AWAY TO THIS COMPANY. THE CUSTOMER SERVICE IS TRASH AND SO IS THE COVERAGE. I HATE I EVER DID THIS NEVER AGAIN THO LESSON LEARNED FOR SURE. NEVER EVER EVER BUY THIS COVERAGE EVER!!!!
1
October 31, 2022

Fridy1122

So Disappointed with Assurance America….

This insurance company sucks. Effective day of coverage 10/4 (amount to begin policy $355) on 10/6 I needed road assistance because of a flat tire. I was told I had to find a provider, set everything up, pay for the service and submit the bill for reimbursement. I ended up canceling the policy on 10/12. I was expecting a refund check for about $225 and ended up receiving a check for $91.69. What the heck is that? I called the company and was told...
This insurance company sucks. Effective day of coverage 10/4 (amount to begin policy $355) on 10/6 I needed road assistance because of a flat tire. I was told I had to find a provider, set everything up, pay for the service and submit the bill for reimbursement. I ended up canceling the policy on 10/12. I was expecting a refund check for about $225 and ended up receiving a check for $91.69. What the heck is that? I called the company and was told that they charge 15% cancellation. To me, the amount continues not to make sense. Worse insurance company ever. It is better to pay more to a bigger company where the services are better and when road service is needed, they send it to you, service is performed and you sign and on the way to go….
1
June 10, 2022

Jollyv

Unauthorized pay withdrawals

Very poor communication, they increase your rate anyhow without contacting you and claim to have sent a notice. I recently moved to another city and they charged me over $400 plus another $400 as a premium increase for moving without contacting me about a change and withdrew over $800 from my account without my approval. Imagined being previously charged $134 monthly and you suddenly see over $800 withdrawal in one month just because you moved an...
Very poor communication, they increase your rate anyhow without contacting you and claim to have sent a notice. I recently moved to another city and they charged me over $400 plus another $400 as a premium increase for moving without contacting me about a change and withdrew over $800 from my account without my approval. Imagined being previously charged $134 monthly and you suddenly see over $800 withdrawal in one month just because you moved and no representative contacted you to get your authorization before withdrawing such amount. They refuse to also refund you. Never do business with this company.
1
June 9, 2022

Highly_disgusted_

SCAM COMPANY

PLEASE STAY AWAY FROM THIS COMPANY!!! This company is highly unethical and cares nothing about the customers that keep them in business. I paid $ 354.00 as a down payment for an auto insurance policy. I canceled the policy a week later due to the car being returned to the dealership. I was charged cancellation fees of $ 300.00. The supervisor ( [REDACTED NAME]) was not able to give me a breakdown as to why the cancellation fees amounted to over 8...
PLEASE STAY AWAY FROM THIS COMPANY!!! This company is highly unethical and cares nothing about the customers that keep them in business. I paid $ 354.00 as a down payment for an auto insurance policy. I canceled the policy a week later due to the car being returned to the dealership. I was charged cancellation fees of $ 300.00. The supervisor ( [REDACTED NAME]) was not able to give me a breakdown as to why the cancellation fees amounted to over 80% of my prorated refund. This company is extremely incompetent and have no duty towards their customers.
1
March 12, 2022

Disappointed_customer

Irresponsible insurance company

Horrible at returning calls. Horrible customer service. No sense of urgency. Irresponsible people. I don't know how they stay in business. VERY FRUSTRATING TO DEAL WITH THIS POOR CRAPPY COMPANY
1
December 6, 2021

Howaboutnot

Gargabe

Assurance America is the worst Auto Insurance company anyone can have. The supervisors are just as worthless as the adjusters. The adjusters ignore you and never call back. They switch your adjusters without notifying you. Operators catch attitudes and hang up and the correct messages are rarely delivered. Absolute garbage.
1
September 9, 2021

La-la

Horrible company

Horrible company. Randomly changed my monthly to ten dollars more, and doubled my down payment more than doubled actually with zero notification. They are very horrible, rude customer service as well. Do not choose this rip off company
1
July 19, 2021

LETMEIN1934_

MIA adjuster

Horrific..you would think if u made a claim and car is in shop your or the shop owner would be able to contact adjuster. But no never a call back dozens of messages unreturned . Sick to think for almost a month you can't even get your car fixed you pay out of pocket for rides gas and users to never get a return call. I called today about a rental or loaner till may car gets fixed and to top it all off they want to cancel my insurance of they do...
Horrific..you would think if u made a claim and car is in shop your or the shop owner would be able to contact adjuster. But no never a call back dozens of messages unreturned . Sick to think for almost a month you can't even get your car fixed you pay out of pocket for rides gas and users to never get a return call. I called today about a rental or loaner till may car gets fixed and to top it all off they want to cancel my insurance of they don't get a payment asap lmao what a joke I should have went with a different company.
1
May 21, 2021

Adele74

Don't use them if unless you like walking!

I drove through water on May 3rd and filed a claim. It is now May 21st, 2021 and I can't get an answer regarding my claim. They are trying to locate my ex boyfriend to talk to him about the claim. I would not use this company. They don't respond when emailed or called and have no sense of urgency.
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