Mercury Auto Insurance Review (2021)

Mercury offers various insurance types and writes auto insurance for standard and non-standard drivers in 12 states. AM Best gave it an A+ financial rating.

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like and Safeco. He reviews content, ensuring that ex...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent

UPDATED: Mar 11, 2021

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Company Details
Address: 4484 Wilshire Boulevard
City: Los Angeles
State: CA
ZIP Code: 90010
Phone Number: +1-323-937-1000
Year Founded: 1961
AM Best Rating: “A+” (SUPERIOR)
Company Rating 0 (0 reviews)

Things to Remember...

  • Mercury Insurance Group is headquartered in Los Angeles, California
  • Mercury Casualty writes auto insurance policies for standard and non-standard drivers in 12 states
  • The company also sells homeowners, condominium, renters, and umbrella insurance policies to individuals

This Mercury Auto Insurance review investigates the Los Angeles, California-headquartered Mercury General Corporation. Mercury General is actually a group of companies, including Mercury Casualty Company.

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What Types of Mercury Auto Insurance Products are Offered?

Mercury Casualty writes auto insurance for standard and non-standard drivers in 12 states.

Auto insurance sold to individuals and families deliver about 80 percent of the company’s gross annual sales.

The company also sells the following types of insurance:

  • homeowners
  • condominium
  • renters
  • umbrella

Mercury Casualty also writes commercial auto and motorized vehicle insurance lines, fire insurance, business insurance, and mechanical equipment insurance policies. The company’s core focus remains property & casualty insurance. There is also additional coverage for valuables.

Other specialty auto insurance like ride-hailing extends your policy to protect personal auto policyholders and their vehicle when driving for a ridesharing company.

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Where are Mercury Auto Insurance Agents Located?

Mercury Casualty relies upon an independent auto insurance agent and broker network of about 5,700 agents. About 2,200 of these agents work in two states: California and Florida.

California premiums represent about 75 percent of the company’s gross premium income.

The company’s operations were limited to California customers until 1990. Then, the company added agents in Georgia, Florida, New Jersey, New York, Oklahoma, and more.

How to File Mercury Auto Insurance Claims

Mercury Casualty clients can file an auto insurance claim 24 hours a day, 7 days a week, by calling the company’s toll-free claims hotline at 1-800-503-3724. When necessary, Mercury Auto Insurance roadside assistance comes to assist insured drivers.

When reporting a claim, have your policy number available for the telephone agent. Provide the date, time, and place the accident happened. If applicable, note the police department and police report number of the accident report.

Provide the name of all drivers and persons involved in the accident, including driver license number/state of the driver license, vehicle owner(s), insurance data from the other driver(s), and birth date of the other driver(s).

Describe the accident in detail. Provide the condition and location of vehicle. Give contact details of witness(es) or others at the accident scene. Note any injuries, if any, along with property damages to your vehicle or the other driver(s).

The Mercury Insurance Group  claims team will provide the claims intake number and discuss the next steps with you.

Reviews from consumers tend to praise its customer service representatives. The company also has the expected number of auto insurance complaints given its size.

What’s the Mercury Auto Insurance Company Financial Information?

Mercury General generated $2.78 billion in gross sales in 2010 and turned in a negative 11.07 percent one-year sales growth.

Net income during fiscal 2010 was about $152.2 million, or negative one-year net income growth of about 62.24 percent.

The company has total assets of about $4.2 billion, and a market value of about $2.16 billion.

The company is publicly-held. The company’s shares trade on the New York Stock Exchange (Symbol: MCY). Founder/chairman George Joseph and his family own more than half of the outstanding shares of Mercury General.

In 2009, Mercury General acquired AIS Management (Aon Corporation’s domestic auto insurance company, including PoliSeek AIS Insurance Solutions) for about $120 million.

Prior to the acquisition, AIS already worked with Mercury General as its most productive auto insurance brokerage.

The company suffered 2010 property & casualty losses due to Florida and California homeowners claims. Mercury Casualty decided to leave the Florida homeowners market as a result.

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How to Get Mercury Auto Insurance Company Quotes

Mercury Casualty auto insurance provides drivers with the liability, collision, medical, personal injury protection (PIP), underinsured/uninsured motorist protection, and comprehensive auto insurance they need (according to state auto insurance requirements).

Requests for auto insurance quotes are provided at no cost to prospective Mercury auto insurance clients.

Drivers with good driving histories may receive discounts on auto insurance premiums.

Drivers with good driving histories may receive discounts on auto insurance premiums. Mercury insurance discounts include autopay discount, discount for anti-theft devices, good student discount, multiple policy (bundling) discount, multi-car discount, pay-in-full discount, and discount for using electronic signatures

MercuryGo discount is only available to drivers in Texas (based on your driving behavior).

Insuring more than one vehicle, adding anti-theft devices, getting high marks in school, or taking part in some professional associations’ activities can reduce your auto insurance premiums from Mercury Casualty.

Ask your Mercury Casualty insurance agent for more information at +1-800-956-3728.

Mercury is also there to provide insurance advice, money-saving ideas, and safety measures.

What are the Mercury Auto Insurance Competitive Markets?

Mercury Casualty competes with State Farm and Farmers Group most often in its regional markets. The company also competes with:

  • 21st Century Insurance
  • Covanta Holdings
  • Geico
  • USAA
  • The Auto Club of California

Mercury Casualty has a higher comparative net profit margin than its competitors (the company’s net profit margin was about 5.37 percent in 2010).

Take a minute or two to compare your auto insurance rates with competitive quotes from interested auto insurance providers and decide which type of insurance is best for you. Simply, enter your zip code in the box below to request the information right now!



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