Mathew B. Sims is Editor-in-Chief and has authored, edited, and contributed to several books. He has been working in the insurance industry ensuring content is accurate for consumers who are searching for the best policies and rates. He has also been featured on sites like UpJourney.

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Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like and Safeco. He reviews content, ensuring that exis...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent

UPDATED: Aug 24, 2020

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Company Details
Address: 4484 Wilshire Boulevard
City: Los Angeles
State: CA
ZIP Code: 90010
Phone Number: +1-323-937-1000
Year Founded: 1961
AM Best Rating: “A+” (SUPERIOR)
Company Rating 0 (0 reviews)

Things to Remember...

  • Mercury Auto Insurance is headquartered in Los Angeles, California
  • Mercury Casualty writes auto insurance for standard and non-standard drivers in 12 states
  • The company also sells homeowner, condominium, renters, and umbrella insurance policies to individuals

This Mercury Auto Insurance review investigates the Los Angeles, California-headquartered Mercury General Corporation. Mercury General is actually a group of companies, including Mercury Casualty Company.

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Mercury Auto Insurance Products

Mercury Casualty writes auto insurance for standard and non-standard drivers in 12 states.

Auto insurance sold to individuals and families deliver about 80 percent of the company’s gross annual sales.

The company also sells the following types of insurance:

  • homeowner
  • condominium
  • renters
  • umbrella

Mercury Casualty also writes commercial auto and motorized vehicle insurance lines, fire insurance, business insurance, and mechanical equipment insurance policies. The company’s core focus remains property & casualty insurance.

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Mercury Auto Insurance Agents

Mercury Casualty relies upon an independent auto insurance agent and broker network of about 5,700 agents. About 2,200 of these agents work in two states: California and Florida.

California premiums represent about 75 percent of the company’s gross premium income.

The company’s operations were limited to California customers until 1990. Then, the company added agents in Georgia, Florida, New Jersey, New York, Oklahoma, and more.

Mercury Auto Insurance Claims

Mercury Casualty clients can file an auto insurance claim 24 hours a day, 7 days a week, by calling the company’s toll-free claims hotline at 1-800-503-3724. When necessary, Mercury Auto Insurance roadside assistance comes to assist insured drivers.

When reporting a claim, have your policy number available for the telephone agent. Provide the date, time, and place the accident happened. If applicable, note the police department and police report number of the accident report.

Provide the name of all drivers and persons involved in the accident, including driver license number/state of the driver license, vehicle owner(s), insurance data from the other driver(s), and birth date of the other driver(s).

Describe the accident in detail. Provide the location and condition of your vehicle. Give contact details of witness(es) or others at the accident scene. Note any injuries, if any, along with property damage to your vehicle or the other driver(s).

The Mercury Auto Insurance claims agent will provide the claims intake number and discuss the next steps with you.

Mercury Auto Insurance Company Financial Information

Mercury General generated $2.78 billion in gross sales in 2010 and turned in a negative 11.07 percent one-year sales growth.

Net income during fiscal 2010 was about $152.2 million, or negative one-year net income growth of about 62.24 percent.

The company has total assets of about $4.2 billion, and a market value of about $2.16 billion.

The company is publicly-held. The company’s shares trade on the New York Stock Exchange (Symbol: MCY). Founder/chairman George Joseph and his family own more than half of the outstanding shares of Mercury General.

In 2009, Mercury General acquired AIS Management (Aon Corporation’s domestic auto insurance company, including PoliSeek AIS Insurance Solutions) for about $120 million.

Prior to the acquisition, AIS already worked with Mercury General as its most productive auto insurance brokerage.

The company suffered 2010 property & casualty losses due to Florida and California homeowner claims. Mercury Casualty decided to leave the Florida homeowner market as a result.

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Mercury Auto Insurance Company Quotes

Mercury Casualty auto insurance provides drivers with the liability, collision, medical, personal injury protection (PIP), underinsured/uninsured motorist protection, and comprehensive auto insurance they need (according to state auto insurance requirements).

Requests for auto insurance quotes are provided at no cost to prospective Mercury auto insurance clients.

Drivers with good driving histories may receive discounts on auto insurance premiums.

Insuring more than one vehicle, adding anti-theft devices, getting high marks in school, or taking part in some professional associations’ activities can reduce your auto insurance premiums from Mercury Casualty.

Ask your Mercury Casualty insurance agent for more information at +1-800-956-3728.

Mercury Auto Insurance Competitive Markets

Mercury Casualty competes with State Farm and Farmers Group most often in its regional markets. The company also competes with:

  • 21st Century Insurance
  • Covanta Holdings
  • Geico
  • USAA
  • The Auto Club of California

Mercury Casualty has a higher comparative net profit margin than its competitors (the company’s net profit margin was about 5.37 percent in 2010).

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