Travelers Auto Insurance Review (2023)

Is Travelers Companies, Inc. a Good Choice?

Financial reviews can help you learn more about a company’s customer service, willingness to pay out claims, and more. Some companies to look at include the Better Business Bureau (BBB), A.M. Best, and Standard & Poor’s. 

Travelers has an A rating with BBB, which is only one below the highest score of A+. A.M. Best also gave Travelers and its multiple branches A and A+ ratings, meaning Travelers is financially secure.

In addition, Standard & Poor’s gave Travelers solid financial ratings, meaning Travelers is unlikely to go bankrupt and leave customers without coverage any time soon.

Travelers’ Customer Reviews 

BBB customer reviews give the company an average rating of just over one out of five stars, which is very low.

However, there were only around 500 complaints within the last three years. Considering Travelers has many customers, 500 complaints in three years is low. Disgruntled customers are also more likely to post reviews than satisfied customers, which is likely the reason for the low BBB rating.

In addition, the National Association of Insurance Commissioners gave Travelers a complaint score below one, meaning Travelers gets fewer-than-average complaints.

While some customers express dissatisfaction with customer service in their reviews, this is relatively normal for insurance companies. Overall, Travelers has low complaint scores, suggesting decent customer service and claims handling.

Travelers Companies, Inc. Rates

Rates are one of the most important things to consider when researching a company. Choosing a car insurance company with reasonable rates can save you hundreds of dollars every year.

For an in-depth profile of Travelers’ insurance rates, let’s look at the rates by state, age, and more.

Annual Rates by State 

Like all auto insurance companies, Travelers’ auto insurance rates vary significantly by state. Insurers also consider local factors like crime, weather, crash statistics, and more when setting rates.

Here’s a look at the average annual full coverage auto insurance rates across the U.S.

Look at which states have the cheapest and most expensive rates below.

Michigan and New York are some of the most expensive states to purchase Travelers’ insurance. A few of the cheapest states include Ohio and Idaho. 

Read our guide if you want to find cheap auto insurance in Idaho.

Annual Rates by Age and Gender

Car insurance rates vary greatly by age and gender. Look at Travelers’ rates by age and gender below to see how they compare to the national average.

Teenagers see the highest rates, even if they have clean records.

Once drivers hit age 25, rates start to decrease significantly by thousands of dollars, and Travelers’ rates drop below the national average. Travelers’ rates remain below the national average even if adult and senior drivers have a ticket, accident, or DUI on their record. 

However, Travelers does increase rates slightly for senior drivers once they turn 65, even if a senior driver has a clean driving record.

In addition, for drivers under 25, Travelers isn't the cheapest. If you’re under 25, read our guide to auto insurance for drivers under 25 to see which companies are best.

Annual Rates by Driving Record 

Your driving record has a significant impact on your car insurance rates. Traffic tickets, at-fault accidents, poor credit scores, and DUIs will raise your rates at Travelers. The table below shows how much rates can increase at Travelers based on your driving record.

A DUI tends to raise auto insurance rates the most, as it’s a serious driving offense. Most companies will raise rates significantly for a DUI, not just Travelers, but Travelers does raise rates above the national average. However, Travelers’ rate increases are slightly below the national average for at-fault accidents and tickets, which is good for drivers with a less-than-perfect record.

Annual Rates by Coverage 

Rates also depend on how much coverage you purchase at Travelers. While we always recommend carrying a full coverage policy, some drivers may skip on coverages to save.

At Travelers, rates for different auto insurance coverage levels are as follows:

A full coverage policy usually costs a few hundred dollars more a year, but if you get into an accident, the higher coverage level can save you from expensive repair bills.

Travelers Companies, Inc. Discounts Available

Discounts can reduce auto insurance rates significantly. For example, Travelers offers the following discounts to customers:

• Affinity discount. Travelers offers discounts for employees and members of certain groups or businesses.
• Continuous insurance discount. Travelers customers who don’t have coverage gaps can earn a small discount.  
• Driver training discount. You must complete a driver training course approved by Travelers to earn the driver’s ed discount. 
• Early quote discount. You can earn a small discount for signing up with Travelers before your existing insurance policy expires. This discount is unavailable in California. It’s still fairly simple to find cheap auto insurance in California even without this program.
• Electronic funds transfer, pay in full, and good payer discounts. These discounts are for policyholders who pay on time, pay in full, or set up automatic payments, but they’re also unavailable in California.
• Good student discount. College or high school students with a “B” average can earn a small discount.
• Homeownership discount. You can earn a small discount if you’re a homeowner.
• Hybrid/electric car discount. Travelers offers a small discount for environmentally friendly cars. 
• IntelliDrive discount. You can save up to 30% on your insurance policy by participating in the IntelliDrive program. This program is unavailable in California. 
• Multi-car discount. To qualify for the multi-car discount, you need to have two or more vehicles insured through Travelers. This discount is unavailable in California.
• Multi-policy discount. You can save up to 13% if you purchase more than one policy from Travelers.
• New car discount. Your vehicle must be less than three years old to qualify for the discount. This discount isn’t available in California.
• Safe driver discount. You can’t have any accidents, traffic violations, or major comprehensive claims within the last three to five years. This discount is also unavailable in California.
• Student away discount. You can qualify for a student away discount if your child goes to a school 100 miles or more from your home and they aren’t driving cars on your policy at home.

Your savings amount depends on the discount. However, discounts related to safe driving tend to save drivers the most on their policies. 

Travelers Companies, Inc. Coverage Options

All insurance companies offer the liability coverages required in each state, but not all offer the add-on coverages customers desire, like roadside assistance or GAP coverage. 

In addition to liability, collision, and comprehensive, Travelers offers the following auto insurance coverages:

• Accident forgiveness 
• Loan/lease GAP insurance
• Named non-owner insurance 
• New car replacement auto insurance
• Rental auto insurance coverage 
• Rideshare coverage (only in Illinois and Colorado) 
• Roadside assistance 
• Uninsured/underinsured motorist coverage

The noticeable coverages missing are classic car insurance, modified car insurance, and SR-22 auto insurance. So if you’ve made expensive vehicle modifications, own a classic car, or need high-risk insurance, you should look elsewhere for coverage.

How can I purchase Travelers auto insurance?

It’s best to get a quote from Travelers to see how much you’ll pay before committing to a policy or signing up for coverage. Then, once you’re committed to the company, buying a policy is easy. 

You can purchase auto insurance with Travelers through its website, by calling the Travelers insurance phone number, or contacting a local agent. Updating your policy or canceling Travelers insurance can also be done by phone or through your agent.

Ensure your Travelers auto insurance policy starts before your old policy ends to avoid a coverage lapse. Coverage lapses are illegal and can raise your rates, even if you go without coverage for just a few days

Travelers Companies, Inc. vs. Competitors

Travelers’ rates are slightly lower than the national average, but this doesn’t necessarily mean it’s the cheapest car insurance company. Look at the table below to see how Travelers’ rates compare to the national average and other companies.

Other companies are cheaper on average than Travelers. However, a company can sometimes be cheaper for different types of drivers or in different locations.