Hastings Mutual Auto Insurance

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Company Details


404 East Woodlawn Avenue

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Year Founded
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Things to Remember...

  • Hastings Mutual Insurance offers personal, business, and farmers’ insurance products
  • Hastings Mutual provides their products through the use of independent agents
  • Hastings Mutual has built a reputation of both financial stability and customer loyalty

Hastings Mutual Insurance was founded in 1885 by a farmer whose community of Hastings, Michigan, had recently suffered devastating losses from a series of tornadoes.

Today, Hastings Mutual offers a wide range of personal, business, and farmers’ insurance products to residents in Michigan, Wisconsin, Iowa, Illinois, Indiana, and Ohio.

Hastings Mutual policies are available through independent agents. Independent agents research multiple insurance carriers in order to find the best combination of price, coverage, and service for their customers.

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Hastings Mutual Auto Insurance Locations


Represented by more than 900 independent agents at 725 agencies in six states, Hastings Mutual Insurance is headquartered in Hastings, MI.

The Hastings Mutual website contains a link to a visitors’ guide, which provides a map and directions to the main office, as well as parking information and details about the building itself.

Customers who want to ask a question can do this in several different ways.

  • Submit an online form via email
  • Call one of the listed phone numbers
  • Find a local agent through a zip code search
  • Leave feedback directly on the website

When a potential customer wants an auto insurance quote, he must first find an agent.

At the top of every page on Hastings Mutual’s website, there is a field where the customer can enter a zip code to search for a nearby agent who represents Hastings Mutual.

An agent can gather the customer’s information and then determine the best policy based on the customer’s needs.

Hastings Mutual agents use a tool called Policy Express, which allows them to quote and issue policies online.

For owners of businesses that repair and service autos, Hastings Mutual provides Choice Auto Repair Service (CARS), which features competitive pricing and also the CARS Plus endorsement.

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Hastings Mutual Auto Insurance Claims

The Hastings Mutual website contains a tab for policyholders. In addition to accessing account information, a customer can click on this tab to file a claim.

On the claims page, the customer can find information for beginning the claims process:

  1. The police must be contacted
  2. The claimant must contact his or her independent agent
  3. Gather necessary information from other involved drivers

In the event the claimant cannot reach his or her agent, Hastings Mutual provides a 24-hour Emergency Claim phone number.

Hastings Mutual Auto Insurance Customer Service


With more than 900 agents and a committed customer service department, Hastings Mutual has earned a stellar reputation within the communities it serves.

For more than thirty years, Hastings Mutual has partnered with Olivet College in Michigan to support the educational goals of students studying insurance.

The Hastings Mutual Insurance Company Charitable Foundation was established in 2004 in order to provide financial help to struggling families by working with United Way, Relay for Life, Adopt a Highway, and other charitable causes.

The Hastings Mutual website provides many conveniences for its customers.

For more than 125 years, Hastings Mutual has built a strong reputation for both financial stability and loyalty to its customers.

Interested in finding the best auto insurance quotes in your area? Enter your zip code here.

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