Metromile Auto Insurance Review for 2024 (See Ratings & Cost Here!)

Use this Metromile auto insurance review to compare rates and coverage options. Average monthly rates start at $41 for low-mileage drivers, with flexible pay-per-mile plans. Metromile monitors mileage, provides customized protection, and offers potential savings for safe drivers and flexible plans.

UPDATED: Nov 27, 2024Fact Checked

Maria Hanson

Insurance and Finance Writer

Maria Hanson grew up with a unique passion and understanding of both the automotive and insurance industries. With one grandfather in auto mechanics and another working in insurance, you could say automotive insurance is in her blood. Her love of research and finance serves her well in studying insurance trends and liability.  Maria has expanded her scope of expertise to home, health, and life...

Insurance and Finance Writer

Jimmy McMillan

Licensed Insurance Agent

Jimmy McMillan is an entrepreneur and the founder of HeartLifeInsurance.com, an independent insurance brokerage. His company specializes in insurance for people with heart problems. He knows personally how difficult it is to secure health and life insurance after a heart attack. Jimmy is a licensed insurance agent from coast to coast who has been featured on ValientCEO and the podcast Modern Li...

Licensed Insurance Agent

UPDATED: Nov 27, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Nov 27, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

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UPDATED: Nov 27, 2024Fact Checked
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Metromile

Average Monthly Rate For Good Drivers

$41

A.M. Best Rating:

A-

Complaint Level:

Low

Pros

  • Low rates if you drive less than 7,500 miles a year
  • Easy-to-use mobile app
  • $1,000 of pet injury insurance included when you buy comprehensive and collision coverage

Cons

  • High number of customer complaints
  • Usually has higher rates for people who drive more than 10,000 miles a year
  • Small list of available discounts
Metromile exclusively sells pay-per-mile insurance, which can help drivers save when they don’t drive very often. Along with other usage-based insurance (UBI) programs, Metromile offers low rates for people who don’t often use their cars. In 2022, Metromile was purchased by Lemonade. Although Metromile has a new owner, you can still purchase car insurance policies with the Metromile name. While pay-per-mile insurance can minimize your rates, it’s not the best choice for everyone. Read on to learn about Metromile car insurance, then compare rates with other pay-per-mile companies to find the best price possible.

Explore our Metromile auto insurance review to learn about the company’s unique pay-per-mile model, with rates starting around $41 per month for low-mileage drivers.

Metromile Auto Insurance Review

Metromile bases rates on mileage and driving behavior, providing potential savings of up to 25%. As one of the best low-mileage auto insurance discounts, it offers flexible coverage options and roadside assistance. However, the company operates in just eight states.

Metromile Auto Insurance Rating

Rating CriteriaMetromile: Metromile Auto Insurance Review
Overall Score3.5
Business Reviews5.0
Business Reviews4.0
Claim Processing3.5
Company Reputation4.0
Coverage Availability1.9
Coverage Value3.5
Customer Satisfaction4.1
Digital Experience4.0
Discounts Available3.0
Insurance Cost3.9
Plan Personalization4.0
Policy Options2.8
Savings Potential3.6

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This review covers coverage options, available discounts, and factors that impact your Metromile rates, helping you decide if it’s the right choice for you.

And to see if you can save money on your auto insurance rates, enter your ZIP code in our free quote tool to compare rates from different companies in your area.

Things to Remember

  • Metromile auto insurance offers pay-per-mile coverage for low-mileage drivers
  • Flexible pricing based on driving habits and mileage starts at $41/month
  • Mixed feedback highlights savings, but concerns over slow claims processing

Essential Details About Metromile Auto Insurance

Metromile only offers pay-per-mile insurance, which can save drivers money if they don’t drive very often. Along with other usage-based insurance (UBI) programs, Metromile Insurance Company offers low rates for people who don’t often use their cars, making it a great option for cheap usage-based auto insurance.

While Metromile has a new owner, you can still buy car insurance policies under the name Metromile. While pay-per-mile insurance can help cut down your rates, it’s not the right fit for everyone. Keep reading to discover what Metromile auto insurance has to offer, then shop rates with other pay-per-mile providers to find the best price you’re able to get.

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Metromile Auto Insurance Rates: Monthly Pricing by Coverage Level, Age, & Gender

Metromile offers flexible auto insurance rates based on coverage level, age, and gender. Auto insurance rates by age show minimum coverage starting at $41 for seniors and full coverage starting at $104 for older drivers. Younger drivers, especially under 25, may see higher premiums, ranging from $179 to $591 depending on age and coverage.

Metromile Auto Insurance Monthly Rates by Coverage Level, Age, & Gender

Age & GenderMinimum CoverageFull Coverage
Age: 16 Female$220$565
Age: 16 Male$241$591
Age: 18 Female$179$417
Age: 18 Male$206$481
Age: 25 Female$52$139
Age: 25 Male$55$147
Age: 30 Female$49$129
Age: 30 Male$51$136
Age: 45 Female$45$118
Age: 45 Male$44$115
Age: 60 Female$41$104
Age: 60 Male$42$107
Age: 65 Female$45$116
Age: 65 Male$43$113

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This table gives great high-level information about how Metromile is priced, allowing potential customers to easily compare prices by age, gender, and other factors to find the best coverage for their unique situation. Whether you’re looking for basic protection or more comprehensive coverage, Metromile tailors its offerings to suit a variety of drivers.

Metromile's pay-per-mile insurance is an ideal choice for infrequent drivers looking to save on premiums with customizable coverage.

Michelle Robbins Licensed Insurance Agent

The detailed pricing table above helps you compare Metromile’s rates across different coverage levels, ages, and genders. Whether you’re a young driver or a senior looking for coverage, Metromile’s flexible options ensure you can find a plan that fits your budget and needs.

Metromile Auto Insurance Rates Based on Driving History

Metromile auto insurance rates vary based on driving history, with monthly premiums for minimum coverage starting at $44 for drivers with a clean record. Rates increase for those with driving violations, such as $50 for one accident, $60 for one DUI, and $75 for a ticket. Full coverage auto insurance is also offered, and rates are adjusted according to driving record.

Metromile’s rates are designed to ensure that your driving history closely reflects your prices, thus providing you with low rates if you’re a safe driver and high, expensive rates if you have violations. Shop online — get multiple quotes and compare coverage options that fit your needs and driving record.

Metromile vs. Top Competitors: Auto Insurance Rates by Age and Gender

Compare Metromile auto insurance rates to top competitors based on age and gender. For young drivers, Metromile offers competitive pricing, with rates starting at $129 for a 16-year-old female and $136 for a 16-year-old male. This makes Metromile a good option for cheap auto insurance for 16-year-olds.

Metromile Auto Insurance Monthly Rates vs. Top Competitors by Age & Gender

Insurance CompanyAge 16 FemaleAge 16 MaleAge 18 FemaleAge 18 Male
Allstate TablePress Logo$608$638$168$176
American Family TablePress Logo$414$509$116$137
Farmers TablePress Logo$810$773$160$167
Geico TablePress Logo$298$312$90$87
Liberty Mutual TablePress Logo$723$785$174$200
Metromile TablePress Logo$565$591$129$136
Nationwide TablePress Logo$411$476$124$136
Progressive TablePress Logo$801$814$131$136
State Farm TablePress Logo$311$349$94$103
Travelers TablePress Logo$719$910$99$108
USAA TablePress Logo$245$249$74$79

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When compared to major providers like Geico, State Farm, and Allstate, Metromile’s premiums are often more affordable, making it a strong option for low-mileage drivers. This table helps you see how rates differ depending on which insurance company you choose, and when you compare rates side-by-side you’ll see how it varies with your specific age and gender.

Metromile Auto Insurance Review

Comparing Metromile’s rates with those of other major insurers will help you make a sound decision about which auto insurance is best for your age and driving needs. Whether you’re a young driver or looking for affordable coverage, this comparison will help you find the right option.

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Metromile Auto Insurance Coverage Options: Liability, Collision, and More

You’ll need to have a minimum amount of car insurance to legally drive in the eight states Metromile serves.

Drivers with car loans or leases also need full coverage until they own the vehicle outright. Due to these requirements, Metromile sells the basic coverage options you may need:

  • Liability Insurance: You are responsible for damage that you cause to other drivers and to their property in an at-fault accident.
  • Collision Insurance: If you’d like to receive assistance repairing your car after it’s been damaged in a collision, you need collision insurance. Collision: covers accidents with other drivers and with stationary objects.
  • Comprehensive Insurance: There’s a lot more than car accidents that can damage your car. Comprehensive auto insurance covers damage from weather, fire, vandalism, theft, and animal contact.
  • Uninsured/Underinsured Motorist: Despite car insurance being mandatory in most states, not every driver has it. Uninsured/underinsured motorist coverage covers you if another driver hits you and he or she doesn’t have adequate insurance.
  • Medical Payments and Personal Injury Protection: The specifics vary, but medical payments or personal injury protection (if you live in a no-fault state) can help cover the cost of health care you need after an accident.

If you buy Metromile’s collision and comprehensive car insurance, your policy automatically comes with $1,000 of pet injury coverage (up to $1,000).

Comprehensive Auto Insurance: Metromile Auto Insurance Review

You can also add roadside assistance, rental car reimbursement, and a collision deductible waiver to your policy. The collision waiver waives your deductible if an uninsured motorist strikes you.

Metromile Auto Insurance: Strong Ratings, Customer Satisfaction, and Reliable Coverage

You can get more information about Metromile ratings here and for the most part, it got good ratings from different agencies that is good for your business practices and customer service. Metromile gets above-average satisfaction with an 845/1,000 score from J.D. Power, while Consumer Reports scores it a decent 74/100 for good feedback. They are rated A- (Excellent) for Financial Strength by A.M. Best.

Metromile Business Ratings and Consumer Reviews

AgencyMetromile
J.D. Power TablePress LogoScore: 845 / 1,000
Above Avg. Satisfaction
Score: A
Excellent Business Practices
Consumer Reports TablePress LogoScore: 74/100
Good Customer Feedback
Score: 0.85
Fewer Complaints
A.M. BestScore: A-
Good Financial Strength

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A Reddit user shares their positive experience with Metromile, noting they save around $40 a month compared to Geico. They highlight the app’s features, such as real-time location tracking and error code alerts, although they haven’t needed to use the claims process in over 15 years.

Comment
byu/THEmtg3drinks from discussion
inFrugal

On Reddit, they also emphasize the importance of full coverage, including roadside assistance, uninsured motorist coverage, and uninsured motorist property damage coverage, all offered at a reasonable monthly cost. The reviewer praises Metromile’s customer service on Reddit, describing it as professional and helpful.

Metromile offers a cost-effective solution for low-mileage drivers with its pay-per-mile model, providing savings and flexible coverage options.

Jeff Root Licensed Insurance Agent

Such strong ratings across several rating agencies see that Metromile is rated as a company that backs consumer-focused services. Whether you are eyeing their services for the first time or just in the market for more info, these reviews tell us Metromile is a fierce contender in the auto insurance market.

Metromile Auto Insurance: Flexible Pay-Per-Mile Plans for Low-Mileage Drivers

Metromile offers pay-per-mile auto insurance, providing affordable rates starting at $41 per month for low-mileage drivers. With potential savings up to 25% for safe driving, the company’s flexible coverage options cater to infrequent drivers. Factors that affect auto insurance rates, like driving patterns, location, and vehicle type.

However, it operates in only eight states and may not be ideal for high-mileage drivers. While its unique pricing model can save money, Metromile’s customer service and availability may not suit everyone.

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Frequently Asked Questions

How can I get a Metromile car insurance quote?

To obtain a Metromile car insurance quote, you can visit their website or enter your information via their mobile app. You’ll have to submit information about your car and driving behavior. From this information, Metromile will provide a custom quote including a base rate and a per-mile charge.

What are the benefits of using Metromile auto insurance for low-mileage drivers?

Metromile auto insurance is an excellent option for low-mileage drivers because it uses a pay-per-mile pricing model. By only charging for the actual miles, drivers are able to save a buck. Metromile’s pay-per-mile model has received widespread praise in reviews for making the service affordable for people that don’t drive their vehicles often.

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What do recent Metromile insurance reviews say about its coverage options?

Metromile reviews praise the company’s flexible pay-per-mile pricing model, which can be perfect for low-mileage drivers. Customers find the coverage options, such as roadside assistance and collision coverage, to be customizable, however some say the company’s service can be hit-or-miss, especially if you need to file a comprehensive auto insurance claim.

What do customer reviews say about Metromile?

Customer reviews of Metromile are mixed, with many praising the company’s pay-per-mile pricing model for low-mileage drivers. However, other customers have reported dissatisfaction with customer service and the claims process. In short, you will see from reviews that Metromile is a cheap auto insurance option, particularly for drivers who are not behind the wheel that often.

Is Metromile a good insurance option for low-mileage drivers?

Metromile is often considered a good option for low-mileage drivers due to its pay-per-mile model, which can significantly lower insurance costs for those who don’t drive frequently. The company also offers personalized coverage and discounts for safe driving, making it a solid choice for qualifying drivers.

How does Metromile car insurance compare to traditional auto insurance providers?

Metromile auto insurance offers affordable pay-per-mile pricing, making it a form of cheap full coverage auto insurance for infrequent drivers. However, it may not be ideal for high-mileage drivers. Reviews highlight its competitive rates, but some users note issues with customer service.

How does Metromile’s insurance rating compare to other providers?

Metromile has solid insurance ratings, including an A- rating from A.M. Best for financial strength. While it is not as widely rated as larger insurers, it has earned an 845/1,000 score from J.D. Power, indicating above-average customer satisfaction. Still, it’s important to compare Metromile’s ratings with other insurers before making a decision.

How do Metromile’s rates compare to Geico?

In a head-to-head comparison of Metromile vs. Geico, Metromile tends to offer cheaper rates to low-mileage drivers due to its use of a pay-per-mile pricing model. However, drivers who put miles on their cars or who want a more conventional auto insurance policy could find better options with Geico. Comparing quotes from both companies is worth doing to find the right deal based on your driving habits.

Is Metromile car insurance a good option for someone with a clean driving history?

Metromile car insurance offers great savings for safe drivers, with discounts of up to 25%. Reviews show that good drivers, especially those who drive fewer miles, can benefit from best auto insurance discounts for good drivers.

What are common opinions in Metromile insurance reviews?

In Metromile insurance reviews, we noticed that customers appreciate how much this carrier can save infrequent drivers, along with the pay-per-mile model that gives users great flexibility. On the other hand, some reviews report problems with customer service, including claims processing. So before you commit, it’s wise to scour reviews for the pros and cons.

Is Metromile a good insurance company?

Metromile is considered a good option for low-mileage drivers due to its unique pay-per-mile model, which can offer savings for those who drive infrequently. However, customer experiences vary, with some praising its savings potential and others noting concerns with customer service.

What is included in Metromile’s roadside assistance coverage?

Metromile’s roadside assistance typically provides services like towing, flat tire changes, battery jump-starts, and lockout assistance. You can have this coverage added to your policy for even more peace of mind while you’re driving. This makes Metromile one of the best auto insurance companies for roadside assistance because it ensures you’re covered in the event of an emergency.

How does Metromile compare to Root car insurance?

When comparing Metromile vs. Root Car Insurance, both companies offer usage-based policies, but Metromile tracks mileage with a Pulse device, while Root uses a mobile app to assess driving behavior. Root tends to focus more on driving habits rather than mileage, which may be a better fit for drivers with more varied habits.

How much does Metromile charge per mile?

Metromile generally charges less than 10 cents per mile. The exact amount depends on factors such as your location, driving history, and the type of vehicle you own. The company uses the Pulse device to track miles and calculate the mileage cost.

Does Metromile provide rental car coverage?

Metromile does not automatically include rental car coverage for business or vacation use. However, you can add rental car reimbursement coverage to your policy, which covers rental car costs while your vehicle is being repaired after a covered incident.

Are reviews of Metromile insurance mostly positive?

Reviews of Metromile insurance are mixed. Many customers appreciate the savings on premiums, especially those who don’t drive often. However, others have expressed frustration with the company’s customer service, particularly during the claims process, though the app’s functionality is often praised.

Is Metromile good insurance for infrequent drivers?

Yes, Metromile is considered a good option for infrequent drivers, as it offers flexible pay-per-mile insurance. Drivers who don’t rack up a lot of miles can save on their premiums. However, if you drive more frequently, Metromile may not offer the best value.

Why did my Metromile rate increase?

Metromile rates can increase based on factors such as a rise in the number of miles driven, changes in your driving behavior, or adjustments in your base rate. It’s important to review your policy regularly to understand what influences your auto insurance premium.

How does Metromile compare to Progressive in terms of pricing and coverage?

Metromile and Progressive offer different pricing models. Metromile uses a pay-per-mile system, ideal for low-mileage drivers, while Progressive offers traditional coverage options with competitive pricing. Ultimately, you should decide based on your driving history and whether you would prefer a usage-based policy or traditional coverage.

How does Metromile’s pay-per-mile system work?

Metromile charges a fixed base rate each month, along with a per-mile rate for the miles you drive. The more you drive, the higher your total premium will be, but if you drive less, you’ll pay significantly less compared to traditional insurance models. The system tracks your mileage using the Metromile Pulse device.

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Maria Hanson

Insurance and Finance Writer

Maria Hanson grew up with a unique passion and understanding of both the automotive and insurance industries. With one grandfather in auto mechanics and another working in insurance, you could say automotive insurance is in her blood. Her love of research and finance serves her well in studying insurance trends and liability.  Maria has expanded her scope of expertise to home, health, and life...

Insurance and Finance Writer

Jimmy McMillan

Licensed Insurance Agent

Jimmy McMillan is an entrepreneur and the founder of HeartLifeInsurance.com, an independent insurance brokerage. His company specializes in insurance for people with heart problems. He knows personally how difficult it is to secure health and life insurance after a heart attack. Jimmy is a licensed insurance agent from coast to coast who has been featured on ValientCEO and the podcast Modern Li...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Metromile

4.12 (150 reviews)
1
May 8, 2023

Dove

Make sure you keep all correspondence... they will cheat you

I cancelled my policy as instructed but kept getting charged. I contacted them several more times and they still did not cancel. I finally got a sensible agent who canceled my policy (finally!) but he told me that he could not refund my money even though I had canceled a month ago because he didn't like something on the declarations page of my new insurance. I challenged him on that. He then said I would have to provide proof that I canceled (e...
I cancelled my policy as instructed but kept getting charged. I contacted them several more times and they still did not cancel. I finally got a sensible agent who canceled my policy (finally!) but he told me that he could not refund my money even though I had canceled a month ago because he didn't like something on the declarations page of my new insurance. I challenged him on that. He then said I would have to provide proof that I canceled (even though he saw on his screen where I had tried to cancel and had contacted them multiple times about it). He said I was never officially canceled because I did not respond to an email?? Huh? So I found the email and proved to him that I did indeed respond. If I hadn't saved that email or missed that email they would not have not have refunded my money. Since fair is fair, I asked him what they would do for me for putting me through all of this and he said "nothing" in so many words. So if they mess up and I can't prove it, they will keep my money. But if I prove they messed up and caused me all this grief, they get off scot free. Thankfully I never had to file a claim with them (see the reviews on that).
1
April 10, 2023

TiredOfMetromile

Company has a few quirks

Metromile offers low prices if you seldom drive. But the strange thing about Metromile is that, while they put a 'Pulse' device in every insured car that transmits the GPS location while parked and records every trip, they don't appear to be certain about where your car is 'garaged'. I have 2 insured cars and one is driven by my daughter. She recently took a road trip and stopped off at her mother's house in another part of our state. This trigge...
Metromile offers low prices if you seldom drive. But the strange thing about Metromile is that, while they put a 'Pulse' device in every insured car that transmits the GPS location while parked and records every trip, they don't appear to be certain about where your car is 'garaged'. I have 2 insured cars and one is driven by my daughter. She recently took a road trip and stopped off at her mother's house in another part of our state. This triggered an email from Metromile underwriting asking for proof that I haven't moved. Customer Service was absolutely no help because 'once underwriting is triggered' the required information has to be sent in to 'prove' where I am living. So we'll be finding new insurance for both cars after this ridiculous turn of events. It does make me wonder who they would handle a claim if I were to ever submit one. Goodbye Metromile!
1
June 14, 2022

jinjo

Not enough humans work here

Insurance handled by app. If you need a human that is where the trouble begins. Not enough of them at this company. They do not answer the phone on the weekends. Example Road Assistance able to handled by app- you will be fine. Accident on the weekend that does not fit their tick boxes on the app - that is where the trouble begins. They are pleasant enough but they stretch their humans too thin to be properly responsive. So far I have been una...
Insurance handled by app. If you need a human that is where the trouble begins. Not enough of them at this company. They do not answer the phone on the weekends. Example Road Assistance able to handled by app- you will be fine. Accident on the weekend that does not fit their tick boxes on the app - that is where the trouble begins. They are pleasant enough but they stretch their humans too thin to be properly responsive. So far I have been unable to complete my claim and deal with my car due to missing humans.
1
March 8, 2022

adavisv

Terrible customer service and response rate

This is hands down the worst company i have ever had to deal with. I have been a customer for quite a while, but recently had to file a claim after hitting a pothole. I am now 3 weeks into a claim, while my car sits at the shop undriveable due to bent rims and damages tires, and the person that owns my claim has not returned a single call or email or voicemail in 3 weeks! When I call the main number, they tell me something different each time or ...
This is hands down the worst company i have ever had to deal with. I have been a customer for quite a while, but recently had to file a claim after hitting a pothole. I am now 3 weeks into a claim, while my car sits at the shop undriveable due to bent rims and damages tires, and the person that owns my claim has not returned a single call or email or voicemail in 3 weeks! When I call the main number, they tell me something different each time or blame the partner company they use to process estimates (Snapsheet). When I call Snapsheet they are actually very helpful and clear on what the issue is (spoiler alert, its Metromile). I have spent countless hours on hold or getting bounced around at Metromile, while my car sits idol at the shop simply waiting for approval to replace a few wheels and tires. One of the people I spoke with at Metromile actually told me "Well, everyone is working from home now, so its very hard to get ahold of them".
5
September 30, 2021

StephB

Not too good to be true, thankfully!

To be honest, I was nervous about switching to Metromile - it seemed to good to be true and there wasn't a ton of info online. I've worked from home for several years and don't drive a ton, so the pricing made sense. I switched a couple years ago and it's been uneventful (but great!). Last month there was a freak accident where my car roof and sunroof was damaged while sitting in my driveway. I was so anxious that the "cheap" insurance I had woul...
To be honest, I was nervous about switching to Metromile - it seemed to good to be true and there wasn't a ton of info online. I've worked from home for several years and don't drive a ton, so the pricing made sense. I switched a couple years ago and it's been uneventful (but great!). Last month there was a freak accident where my car roof and sunroof was damaged while sitting in my driveway. I was so anxious that the "cheap" insurance I had would be a pain to deal with. I couldn't have been more wrong. Metromile made the whole process SO EASY and totally painless. I had a quick phone call with the claims agent who handled everything and worked directly with the auto body repair shop of my choice. The shop also said Metromile was easy to work with. My rental car reimbursement is only $30/day so I asked if they'd reimburse me for using Lyft instead (cheaper for all parties!) and they did. I submitted my Lyft receipts and got a check in the mail within a week. I'll be a Metromile customer for life.
5
January 10, 2021

digitalmello

cheapest auto insurance

Metromile is the cheapest auto insurance. You put a tracker in your car and you pay by the mile. I don't drive a whole lot so I don't have to pay that much. It is like half the price of all the other quotes that I got from other insurance companies. It also reads the engine codes and I use the app to find where i parked
2
October 15, 2020

Thorough

Save your money from this company

Very poor claims experience. It was a straightforward claim for windshield replacement because of a rock chip. Before submitting the claim I was told that deductible was $500 and that I could go ahead and get it replaced and would be reimbursed the rest. I understand that Metromile prefers and trusts safelite but I DO NOT. I trust my dealer with the quality of new glass, so went to Seattle Mini Dealership to get it replaced. After I paid almost $...
Very poor claims experience. It was a straightforward claim for windshield replacement because of a rock chip. Before submitting the claim I was told that deductible was $500 and that I could go ahead and get it replaced and would be reimbursed the rest. I understand that Metromile prefers and trusts safelite but I DO NOT. I trust my dealer with the quality of new glass, so went to Seattle Mini Dealership to get it replaced. After I paid almost $1000 on it, I was denied any reimbursement saying that safelite quoted $550 so I will be paid according to that quote. Why? Nowhere in the policy it says that if you don’t get it replaced from safelite, you won’t get the money! This is ridiculous, very poor customer experience. I have been a customer for almost 3 years with a clean record and this is what I get in return when I file a claim for the very first time? They might have done something similar during any accident I might have gotten into. Either update the policy document that you give to the customer regarding safelite or don’t deny the claim. This is a clear fraud.
3
August 24, 2020

acumama

Not great if you have a claim

The catalytic converter was stolen from my Prius. It took 24 hours for them to come tow my car to one of their locations where evaluators can assess the loss. I've been without my car for seven days. They have not been able to tell me when I'll get my car back just so I can take it in to the shop, let alone what the assessment is. Argh!
5
May 7, 2020

sfr8

Shocking Savings

I am amazed how much money I'm saving with Metromile. I was insured with another company (think Flo) for 7 years. My car is 18 years old and insurance was ~50.00/mo. for liability only. I finally decided to get a new (used) car and got a quote from Metromile just out of curiosity. I thought something was wrong with their website when I was quoted ~45.00/mo. as a base rate for BOTH CARS. I drive anywhere from 100-200 miles per month (way less...
I am amazed how much money I'm saving with Metromile. I was insured with another company (think Flo) for 7 years. My car is 18 years old and insurance was ~50.00/mo. for liability only. I finally decided to get a new (used) car and got a quote from Metromile just out of curiosity. I thought something was wrong with their website when I was quoted ~45.00/mo. as a base rate for BOTH CARS. I drive anywhere from 100-200 miles per month (way less now because of the quarantine). Three months in, my total bill has been under $55.00 each month. Oh-- and the new car has full coverage including uninsured/underinsured BI, a $250 deductible for comprehensive and collision, $0 for glass, rental reimbursement, and roadside assistance. Old car has the same liability and roadside assistance. Other insurers have quoted me anywhere from $145-195/mo. for identical coverage. I feel like I won the insurance lottery or something. (I should say I have a spotless driving record with not even a parking ticket and credit scores in the upper 700's.) If you don't drive much, it's worth checking out. But of course, YMMV-- in this case quite literally.
5
April 28, 2020

joybran

Saved money and got great service

I wasn't driving much, so I decided to find out if I could save money with Metromile. Not only did I save over 60% on my car insurance but I got great service. My car broke down a couple of times, and the roadside assistance was great!
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<h3>Metromile Auto Insurance Monthly Rates by Driving History</h3>
<h3>Metromile Auto Insurance Monthly Rates by Driving History</h3>