Safeway Auto Insurance Review (2021)
Looking at Safeway auto insurance? They offer non-standard policies as well as cheap auto insurance, and have a financial rating of A (Excellent) from A.M. Best.
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Written by
Leslie Kasperowicz
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Reviewed by
Daniel Walker
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UPDATED: Oct 18, 2021
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- Safeway Car Insurance began offering insurance products in 1959
- Safeway Insurance is the largest family-owned private insurer. They service more than a quarter of a million policyholders
- Safeway Insurance is an agency that offers no-fault policies, as well as standard policies, to meet the needs of any type of driver
Safeway Insurance provider is a company that first began selling policies in 1959. This casualty company supports its branch offices from its headquarters in Westmont, Illinois – a suburb of Chicago.
Safeway Insurance is the largest family-owned private insurer. They service more than a quarter of a million policyholders. To get a quote from this company, in addition to other familiar carriers, enter your zip code here.
To get auto insurance quotes from this insurance provider, in addition to other familiar carriers, enter your ZIP code in the box above!
Table of Contents
Who is Safeway Insurance?
Safeway Insurance Group is actually a group of companies made up of businesses with similar names in the states where they operate, such as:
- Safeway Insurance Company of Georgia
- Safeway Insurance Company of Arizona
- Safeway Insurance Company of Louisiana
- Oakbrook County Mutual Insurance Company
- SPIC Financial Corporation
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Who is Safeway car insurance good for?
The average person may not be able to buy vehicle insurance coverage from a major carrier for many different reasons. They may have several moving violations on their driving record, they may have been in an accident, or they may not have been able to get auto insurance coverage at an affordable rate in the past so there are lapses in their coverage. Safeway Insurance is a small company that sells affordable coverage and priceless peace of mind to anyone who needs comprehensive coverage, even if they have a bad driving record.
Safeway car insurance specializes in selling auto coverage to the average person.
Safeway offers no-fault policies, as well as standard policies. No-fault policies can also be called Personal Injury Protection policies; they help cover any bodily injury or loss of income you or your passengers may sustain in an accident, regardless of who is at fault. Because this is a small insurance agency, they offer a lot more flexibility than some of the bigger players out in the field.
If you are a high-risk driver, you may want to know that this company can also offer non-standard policies for those who have a blemished driving record, SR22s, or FR44s.
What policy options are there with Safeway Car Insurance?
Every state establishes the minimum coverage requirements based on the conditions of the area. Safeway is able to provide its policyholders with the minimum coverage in minutes should you need something on the spot.
When you establish your insurance policy by phone, you make a down payment and will pay your first monthly payment on the spot.
However, you don’t really receive verification of your policy terms right away when it is done this way.
An overview of your policy is called the declaration page. The company website offers a description of everything you might find on the “dec” page and what they all mean. You can also always speak to an agent if you have any questions about your automobile insurance policy.
What is the Safeway Insurance claims process like?
Safeway Insurance is not yet set up to receive your claim online. Instead, policyholders can only make claim submissions by phone. The company promises to pass on the report, within hours, to the representative who initiates the next step in the claims process.
Representatives understand the inconvenience of being in an accident. They are trained to make the process as smooth as possible if your vehicle has been damaged.
You can expect representatives to arrange your repairs by scheduling the adjuster’s trip to assess the car and the repair shop.
Some rental car agencies will pick you up from the repair shop after you have concluded your business with them.
If you are at fault in an accident, the company will communicate the status of the situation with the other driver and passengers. This step is taken within 48 hours of receiving a report of the accident.
If during the repair period, more damage is detected, Safeway will send an adjuster out to assess the new damage as well.
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What Do Reviews Say About Safeway Insurance Company?
This is a solvent company based on the rating it received from A.M. Best, the most recognized auto insurance rating company.
A.M. Best issued Safeway an “A” (Excellent). This indicates that the company is in good standing among its peers and policyholders.
This company has a definite online presence in the form of information about the company and its different insurance coverage options, along with many reviews. Several people have had bad experiences with Safeway that made them so angry they made comments to the Ripoff Report.
Most of these reviewers were involved in accidents with Safeway policyholders.
You can get online auto insurance rates from several companies by simply entering your ZIP code below!
Hello
I just to remain you that if would you like to reach an agreement about this problem you have my personal information, but let me tell you I received humiliation from your staff using rude words and you can see that is discrimination and racism.
I will be publishing it on the internet and I send a letter to the senate in Washington DC.
JOSE FRIAS
TEL (224)2003523
Review
I am not a Safeway customer. I am an individual who was rear-ended by a Safeway customer. The adjuster in Jackson, Ms. denied my claim against Safeway for repairs to my vehicle even though the liability is obvious. The claim was very small in accident terms by they simply did as expected and refused the claim knowing no lawyer would take a case for this small amount.
This is just wrong but right or wrong in not how they operate. I will assure you I will tell everyone I know or even talk to about this wrong and surprise, I am going to enter into a lawsuit against the Safeway client and the Safeway office in Jackson, Ms. I know I will actually loose in this but right is right.
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Review
On March 9th, 2013, I was involved in a severe traffic accident caused by a Safeway customer. The claims adjuster at The Chicago office was very rude and non-responsive. She will not return calls or process my claim in a timely manner causing me great financial and emotional stress.
I have hired an attorney and am moving forward with a lawsuit to recover my medical expenses. THIS COMPANY IS BAD NEWS!!
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Just like Glynn…not a customer but my son was rear-ended while making a right turn into a gas station. Since I didn’t have collision on his car, my insurance company (a good one) can’t subrogate for me.
A free consult with an attorney suggests I’ll win in small claims court, but since there was no money to be made (by them…no injuries, just totaled car), they said it would be best if I represented myself and kept the whole settlement.
The lawyer also said that Safeway always litigates rather than settles in the hope that you’ll just give up. I, for one, will see this through to the bitter end.
Review
Have been with these people nine years! Never missed a payment ever. No tickets, no accidents. I was hit a week ago and I cannot get anyone from Safeway to call me let alone be nice.
I’ve never experienced such rude horrible customer service or such unkind, uncaring people. By the way, the accident was not my fault. Can’t even get them to call me back though I’ve called numerous times and have never felt less cared about. Will be changing companies ASAP!
Nine years! And the other insurance company treats me better. Will be going to them for insurance needs from here on out.. Do not get this insurance!! Take it from me! They do NOT care about their own customers at all!
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I won’t even give them one star!
This company is the worst if you are not their insured and having to deal with them. I did not want to have to pay the deductible through my own insurance and have them surrogate so I filed a claim direct with Safeway County Mutual (never had even heard of them before this…)
They won’t deal direct with service shops or rental cars – they pay you and if it is going to cost more you can send to them and they will review – not a great way to do business! So because the service shop is taking longer to fix than the insurance company says it should take – they won’t agree to pay the extra days of car rental until they can review everything!
So I am OUT the extra money until they review and make a determination if the costs are reimbursable… This is ridiculous… Also because I still owe on my car the check for repair is made out to me and the bank so now I have to go through the hassle of getting the bank to sign off on it as well and they have to have repair order from service shop first.
I feel like I am never going to get all this settled… I’ll stay with my big company insurance who will do everything for me in the case of an accident for the future. I will NEVER recommend this company to anyone!!!
Review
horrible company!! I was rear ended by their client and I can’t get them to return a phone call!!! get an attorney if ever dealing with this company!!!! I was without a car for 3 months!! they are a joke!!!! totaled out my car!!! claims adjusters from Arizona!!!!! horrible customer service!!!!
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This company is sorry. My car was stolen and I have full coverage and they don’t wanna pay for any of the damage that was done. I was told I didn’t have the extra coverage that I needed…then what the hell is full coverage for????
I have always paid on time so I am gonna find me a good lawyer and sue this sorry inc company!!!
This company doesn’t care about doing their job I pay for and the adjuster from Safeway decided to try and make a claim without my permission (Tucson AZ). Daniels screwed me over. They have my car and won’t release it (or answer phone calls) to other insurance company to assess the damages .. Inexperienced questionable employees working for Safeway auto!
Review
I cancelled my policy due to the lack of communication. I’m calling day in and day out during business hours and I keep getting a voicemail. I cancelled my policy two weeks ago and they still haven’t refunded my money back.
They are sketchy and refuse to call me back. I’m about to file a fraud report with my bank. I’m tired of this. -10 Stars. Horrible company.
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I was rear-ended this month I made claim with Safeway which I shouldn’t of. I never received a phone call. Instead they send me a text message I had to call back so they can make my claim 2 days after. The adjuster Tanya Hernandez is very rude, the inspection man came out Thursday to my house to see damages. My adjuster stated that within 5 days if I didn’t have my car repaired, the check will be mailed out to whomever I’m making my payments. Also, the driver that rear-ended me put in a claim with my insurance. They allowed it. Remember I was rear-ended. What kind of insurance is this? I will not renew with them anymore.
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