Liberty Mutual Auto Insurance

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Company Details

175 Berkeley Street

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Year Founded
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Company Rating 1 (1 review)

Things to Remember...
  • The company wrote its first automobile policy in 1914
  • Liberty Mutual is now considered to be the third largest insurance company in the industry
  • Liberty Mutual agents are licensed independent insurance agents and brokers
  • Liberty Mutual offers discounts for bundling home and auto, good student discounts and adding safety devices to your vehicle

Liberty Mutual Insurance began writing policies in 1912 due to a Massachusetts law that required employers to cover their employees with workman’s compensation insurance.

The company wrote its first automobile policy in 1914. Liberty Mutual is now considered to be the third largest insurance company in the industry.

Liberty Mutual’s name is well known in America partly because of their history in the insurance industry and partly because of some of their well-known sponsorships like the television show, “Antiques Roadshow” and the PGA’s Legends of Golf tour.

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Liberty Mutual Auto Insurance Agents


Liberty Mutual agents are licensed independent insurance agents and brokers. They are considered to be suppliers of Liberty Mutual products. You can locate an agent by clicking on a tool on the company’s website.

Simply input your city, zip code, or agency name and the information will appear. If you know one of the specialty companies Liberty Mutual is in contract with, these are also available through a link online.

Liberty Mutual Auto Insurance Customer Service

Liberty Mutual provides its clients with customer service through its easy to maneuver website. Customers have the ability to:

  • Log in to their accounts
  • Pay their bill
  • View policy information
  • Report and track claims
  • Make policy changes like adding or removing drivers
  • Request a copy of insurance declaration page or ID cards

Liberty Mutual Automobile Policies

Liberty Mutual Automobile Policies protect you with several types of auto insurance coverage, which include liability coverage. Under this coverage, damages are paid for as well as any legal fees, should you be sued.

  • Standard: Medical payments, personal injury protection, uninsured and underinsured motorist
  • Collision and comprehensive coverage can also be bought or added to your policy.
  • Unlimited rental coverage is a preference you may want to add to protect yourself when renting a car. It also allows you to keep the rental car for as long as your vehicle is being repaired at a Liberty Mutual-approved repair shop.
  • “Better Car Replacement” coverage is another option that can be added to your policy. “Better Car Replacement” requires Liberty Mutual to fund its clients with enough money to replace the totaled car with one that is one year new.
  • Windshield repair is covered under comprehensive coverage. Liberty Mutual will pay and guarantee the repair. They will also have the repair done at a location that is convenient for you like home or place of employment.

Liberty Mutual Auto Insurance Policyholder Benefits


Policyholders with Liberty Mutual experience multiple benefits. For starters, the company believes in accident forgiveness. Accident forgiveness means that the company will not raise your rates if you stay accident-free for five years and violation free for three years.

The coverage varies from state to state and is not permitted in North Carolina and California.

Another benefit to the policyholder is guaranteed car repairs. Should your vehicle need repairs, Liberty Mutual will guarantee repairs for the lifetime of the car as long as it is repaired at one of their preferred shops.

As a policyholder, you have the right to take your car elsewhere, but the repair is not guaranteed. Liberty Mutual will also pay the repair shop directly. This coverage does not apply in Alaska.

One of the frustrating things about getting in a car accident is replacing the vehicle if it is deemed totaled. Liberty Mutual understands this and provides its policyholders with a vehicle locator service to assist you in finding a replacement car.

Liberty Mutual also pursues individuals who owe Liberty Mutual clients money for being at fault during an accident. This service also includes investigating fraudulent accounts for individuals who have wrongfully brought claims against Liberty Mutual clients.

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Liberty Mutual Auto Insurance Discounts

Several auto insurance discounts are available.

The best way to save money through Liberty Mutual is through a multi-policy discount. Insure your home and vehicle(s) to receive the best rate possible.

Good student discounts are also available to those that qualify by maintaining a “B” average or higher.

Other considerations are awarded if your vehicle contains certain safety measures. Passive restraints, anti-lock brakes, and anti-theft devices all fall within this category.

Liberty Mutual also considers driving less than 7,500 miles a year to be another method of maintaining safety and certain discounts are awarded for meeting this requirement.

Liberty Mutual Auto Insurance Quotes

Auto Insurance quotes with Liberty Mutual can be performed online. The website offers a calculator which assists you in determining the type and amount of coverage you need.

You can also play around with adding additional coverage to see the total cost of the policy.

Liberty Mutual Auto Insurance Locations and Contact Information


Liberty Mutual provides easy access to its representatives by following specialized links on its website.

Prospective clients or current policyholders can contact Liberty Mutual through email at or by calling one of the numbers listed below:

Customer Service 1-888-398-8924
Claims 1-800-CLAIMS
Sales 1-800-837-5254
Headquarters 1-617-357-9500

The corporate headquarters are located at:

Liberty Mutual Group, Inc.
175 Berkeley Street
Boston, MA 02116

Liberty Mutual is also current with the times and you can actually become a fan on Facebook or follow them on Twitter.

Liberty Mutual Auto Insurance Careers

Information regarding employment opportunities with Liberty Mutual can be found easily on their website. Experienced professionals, students and recent graduates and current employees can all search job opportunities.

The website also provides information on what working at Liberty Mutual will be like.

The company prides itself on its awards and initiatives.

For example, its headquarters in Boston and the Weston office have both been awarded the Energy Star label by the EPA due to its green initiatives.

They have also received an award from J.D. Power & Associates for customer service excellence at its call center. Lastly, in 2008, Liberty Mutual was recognized for being one of the “50 Best Places to Launch a Career” by Business Week.

Liberty Mutual stresses the importance of its values to its employees. The company believes in integrity, treating others with dignity and respect, and providing superior products and services to its clients.

Liberty Mutual Auto Insurance Financial Ratings

Liberty Mutual maintains an “A” rating with A.M. Best. It is a solid insurance company that should be around for a very long time.

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One Review

  1. zenobia May 26, 2015

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