Say Auto Insurance Review (2024)

Say Auto Insurance sets itself apart from other companies by offering transparent pricing. However, the company no longer sells new policies, though it plans to service existing ones.

UPDATED: Sep 27, 2024Fact Checked

Alexandra Arcand

Insurance and Finance Writer

Alexandra Arcand is an outreach administrator and insurance expert located in North Central Ohio. She has a passion for writing, investing, and education. As an insurance content writer for over three years, Alexandra has first-hand experience in business finance, economics, and real estate. She leads an outreach writing team that specializes in travel, real estate, healthcare, law, finance, an...

Insurance and Finance Writer

Daniel Walker

Licensed Auto Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Auto Insurance Agent

UPDATED: Sep 27, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Sep 27, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Sep 27, 2024Fact Checked
1.9
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Say Insurance

Average Monthly Rate For Good Drivers

$135

A.M. Best Rating:

A

Complaint Level:

Low

Pros

  • Allows policyholders to view their insurance score, a number the company uses to evaluate auto insurance rates
  • Each policy offers roadside assistance
  • Customers receive a loyalty discount at each policy renewal

Cons

  • Doesn’t sell new insurance policies
  • Only in Colorado, Illinois, Indiana, Kansas, Montana, and Tennessee
  • Few discount options
  • Lack of additional coverage
  • Doesn’t file SR-22 forms
Say offers various standard car insurance coverages. In addition, it stands apart from competitors by offering a transparent rating process, which could win over newly insured customers. With its upcoming mobile app and telematics program, Say Insurance seeks to cater to a younger demographic. So, first-time insured young people may find the coverage they need with the company. However, customers with an established insurance history could find better protection and more coverage options with another company.

Say Insurance, founded in 2016, is new to the insurance world and offers policyholders various coverage and discount opportunities. It stands apart from competitors by allowing customers to see valuable information about their auto insurance score, which companies use to assess your risk level to insure.

Say Insurance prefers to do business online, directing customers to use their email address for any questions rather than using a Say Insurance phone number

Owned and backed by Shelter Insurance, Say Auto Insurance offers the standard policy options most companies sell but lacks add-on coverage. However, the company recently stopped selling insurance products, though it will continue to service existing policies. You can still find a Shelter Auto Insurance quote, though.

Is it better to buy insurance from an agent or online? That depends on your own preferences. With transparent pricing, the company could be a good fit for first-time insured drivers, so keep reading this Say Insurance review.

What You Should Know About Say Insurance

Most customer reviews of Say Insurance are positive, but there’s limited feedback from policyholders since the company is new. Don’t confuse this company with Say Yes Insurance, which is not actually a company at all.

The National Association of Insurance Commissioners (NAIC) hasn’t received an official complaint for the company. However, its parent company Shelter Insurance has a positive complaint index of 0.23 from the organization. This score suggests Shelter only receives 23% as many complaints as expected for a company of its size and that customers are satisfied with the company.

You can look at websites such as the Better Business Bureau and the NAIC if you want to answer the question, what insurance company has the most complaints?

Regarding financial stability, A.M. Best gave the company an A, indicating it can pay out its claims to policyholders.

While the Better Business Bureau doesn’t accredit Say, its site shows 4.72 out of 5 stars for customer reviews.

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Say Insurance Coverage Options

You can’t purchase new coverage with Say Auto Insurance, but existing policyholders enjoy the standard coverages necessary to drive legally. However, the company lacks additional coverage options. For example, some drivers require add-on coverages for full protection, like GAP insurance, which Say Insurance doesn’t sell.

Also, since the company doesn’t offer other insurance types, you can’t bundle a Say Insurance auto policy with home insurance, for example.

Below is a list of the standard coverages available with Say Insurance:

  • Bodily injury liability. Bodily injury liability insurance covers medical bills, lost wages, and funeral costs for other drivers and passengers involved in a car accident you caused.
  • Property damage liability. Property damage liability covers vehicle and property damages you caused in an at-fault accident.
  • Collision. Collision auto insurance coverage pays to repair or replace your vehicle after an accident, regardless of fault.
  • Comprehensive. Comprehensive auto coverage covers vehicle damages not caused by a collision, like vandalism, theft, weather, and fire.
  • Uninsured/underinsured motorist. Uninsured/underinsured motorist auto insurance coverage pays for damages caused by a driver with inadequate or no insurance or if you’re involved in a hit-and-run.
  • Medical payments. Medical payment coverage pays for medical bills following a covered accident.

Say’s collision and comprehensive coverages come with new car replacement coverage, meaning policyholders who get in an accident within a year of buying a car could get a check for the value of a new car of the same make and model.

Though the company’s add-on coverage options are limited, Say offers two coverages that are common in the car insurance industry:

  • Roadside assistance. Roadside assistance plans cover up to $100 worth of services, including dead batteries, flat tires, lockout services, and towing. Unlike other companies, Say Insurance’s roadside assistance comes with every auto policy.
  • Rental reimbursement. Rental car reimbursement pays for a rental vehicle while your car gets repaired following a claim. However, it only pays for repairs resulting from an accident covered under your collision and comprehensive coverages.

Say’s car insurance rates vary based on personal factors and coverage selection. Most states require liability coverage, but not all drivers need full coverage. See the table below to compare full coverage versus minimum coverage rates from the top auto insurance companies.

Average Monthly Minimum Coverage Rates for the Top Auto Insurance Companies

Insurance CompanyAverage Minimum Coverage RatesAverage Full Coverage Rates
Allstate$87$160
American Family$66$116
Farmers$76$138
Geico$50$80
Liberty Mutual$90$173
Nationwide$61$115
Progressive$69$105
State Farm$40$86
Travelers$53$99
Average$69$119

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As you can see, you’ll pay more for full coverage than minimum coverage, but you have more protection. However, some drivers could decline full coverage if their car is old or its value is lower than their deductible.

Say Insurance Rates Breakdown

While you won’t know how much you’ll pay for coverage before getting a Say automotive insurance quote, it’s important to compare Say’s average rates to the national average and its competitors. Who typically has the cheapest insurance? That depends on a number of different factors.

Full Coverage Auto Insurance Average Rates by State

StateMonthly Rates
Alabama$105
Alaska$103
Arizona$112
Arkansas$116
California$140
Colorado$115
Connecticut$123
Delaware$156
Florida$142
Georgia$132
Hawaii$83
Idaho$77
Illinois$92
Indiana$92
Iowa$86
Kansas$111
Kentucky$145
Louisiana$173
Maine$80
Maryland$129
Massachusetts$101
Michigan$238
Minnesota$124
Mississippi$105
Missouri$102
Montana$107
Nebraska$104
Nevada$114
New Hampshire$86
New Jersey$138
New Mexico$105
New York$138
North Carolina$86
North Dakota$124
Ohio$82
Oklahoma$118
Oregon$102
Pennsylvania$112
Rhode Island$143
South Carolina$117
South Dakota$109
Tennessee$102
Texas$133
Utah$96
Vermont$93
Virginia$81
Washington$80
Washington D.C.$129
West Virginia$116
Wisconsin$94
Wyoming$104

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Various other factors affect auto insurance rates besides company choice, so you should also compare average rates based on various personal characteristics.

If you have an at-fault accident on your record, expect to pay more for Say car insurance.

Say Insurance Rates With a DUI

A DUI is a serious offense to an insurance company, so expect much higher rates. The table below compares the rates of auto insurance for drivers with a DUI to the rates you would pay with a clean record.

DUI Full Coverage Auto Insurance Monthly Rates vs. Clean Record by Provider

Insurance CompanyClean RecordOne DUI
AAA TablePress Logo$86$240
Allstate TablePress Logo$160$225
American Family TablePress Logo$117$176
Elephant TablePress Logo$97$166
Farmers TablePress Logo$139$198
Geico TablePress Logo$80$132
Liberty Mutual TablePress Logo$174$234
Nationwide TablePress Logo$115$161
Progressive TablePress Logo$105$186
State Farm TablePress Logo$86$202
The Hartford TablePress Logo$112$250
Travelers TablePress Logo$99$239
U.S. Average$119$173

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Drivers with a DUI on their record should expect to pay more for Say auto insurance coverage.

Say Insurance’s Transparent Rates for Standard Coverage

One of the ways Say Insurance stands apart from competitors is its transparent rate calculations. Insurance companies rarely offer policyholders details about how they calculate rates, but Say Insurance lets drivers see their insurance scores for free. You might wonder, when should I review my insurance policy?

Customers who opt to receive their insurance score can better understand it and the steps to improve them. As your score increases, your rates decrease. Say Car Insurance policies renew every six months, allowing policyholders to lower their rates at the beginning of each term potentially.

Additionally, Say Insurance considers customer loyalty when setting rates to help policyholders save on coverage.

Say Insurance Discounts Available

Say offers various auto insurance discounts commonly offered at many insurance companies. For drivers looking to save on coverage, the company’s savings consider the driver, vehicle, and policy.

Say Auto Insurance Discounts

Say Auto Insurance Discounts How to Get Discount Offered in Every Say Insurance State? Percentage Saved
Anti-Theft Device DiscountIncludes car alarms, GPS trackers, and ignition disable devices; Applies to your comprehensive insuranceNo (only offered in Illinois) Up to 15%
Advance Purchase Discount Buy Say Insurance at least seven days before you need your policy to startYes Up to 10%
Continuous Insurance Discount Need to have had insurance up to signing up with Say Insurance (meaning you don't have a gap in coverage)Yes Up to 10%
Defensive Driving Course Discount Must take defensive driving course approved by Secretary of state; Applies to liability, Medpay, and collision coveragesNo (not offered in Missouri) Up to 10% off of each coverage
Paperless Discount Must have documents emailed instead of mailedYes Up to 10%
Pay in Full Discount Pay policy in fullYes Up to 10%

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As previously mentioned, Say Insurance doesn’t offer many other policies besides auto, so you can’t receive a discount for bundling coverage with a home policy, for instance. However, the company still offers many ways for customers to save on their auto policy.

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How Say Insurance Ranks Among Providers

Though Say offers financial stability, good customer service, and decent rates, comparing quotes with your Say Insurance quote and looking at average company rates is important. Who is the most expensive insurance company? Let’s take a look at some different rates.

Full Coverage Auto Insurance Monthly Rates by Age, Gender, & Provider

Insurance CompanyAge: 18 FemaleAge: 18 MaleAge: 30 FemaleAge: 30 MaleAge: 45 FemaleAge: 45 MaleAge: 65 FemaleAge: 65 Male
AAA TablePress Logo$328$378$99$103$88$86$86$84
Allstate TablePress Logo$448$519$168$176$162$160$158$157
American Family TablePress Logo$305$414$116$137$115$117$113$114
Cure TablePress Logo$405$461$125$128$114$111$111$109
Farmers TablePress Logo$597$629$160$167$139$139$136$136
Geico TablePress Logo$220$254$90$87$80$80$78$78
Liberty Mutual TablePress Logo$626$626$174$200$171$174$167$170
Mercury TablePress Logo$283$318$87$91$78$77$77$76
Nationwide TablePress Logo$303$387$124$136$113$115$111$112
Progressive TablePress Logo$591$662$131$136$112$105$109$103
Safeco TablePress Logo$253$292$77$79$72$71$71$69
State Farm TablePress Logo$229$284$94$103$86$86$84$84
The Hartford TablePress Logo$407$469$126$133$115$113$112$109
Travelers TablePress Logo$530$740$99$108$98$99$96$97
USAA TablePress Logo$180$203$74$79$59$59$58$57
U.S. Average$416$501$128$139$119$119$117$117

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As you can see, rates vary by company, so it’s important to shop around and compare quotes. Is it OK to buy auto insurance online? Yes, buying car insurance online is typically a safe and secure way to purchase coverage.

Frequently Asked Questions

How do I get a Say Insurance quote?

Since the company no longer sells existing policies, you can’t get a quote with Say Insurance. However, Say Insurance plans to service existing policies.

How does Say Auto Insurance set rates?

Say Auto Insurance sets car insurance rates by considering numerous factors like personal characteristics, household information, and coverage choices.

What U.S. states offer Say Insurance?

Say Insurance services existing policies in Colorado, Illinois, Indiana, Kansas, Montana, and Tennessee.

What is Say Auto Insurance?

Say Auto Insurance is an insurance company that specializes in providing auto insurance coverage to drivers. They offer digital-first insurance solutions with a focus on simplifying the insurance process and providing personalized coverage options.

Is Say Auto Insurance a reputable company?

Say Auto Insurance is a relatively new company in the insurance industry. While they may not have an extensive track record, they aim to provide innovative and customer-centric insurance solutions. It’s recommended to research and read customer reviews to gather more information about their reputation and customer experiences.

What types of coverage does Say Auto Insurance offer?

Say Auto Insurance offers a range of coverage options to protect you and your vehicle. They provide standard auto insurance coverages such as liability coverage, collision coverage, comprehensive coverage, uninsured/underinsured motorist coverage, and medical payments coverage. Additionally, they may offer optional coverage add-ons and benefits that you can customize to fit your needs.

How can I get a quote from Say Auto Insurance?

To obtain a quote from Say Auto Insurance, you can visit their official website or download their mobile app. They have a user-friendly quote process where you can provide the necessary information about your vehicle, driving history, and coverage preferences to receive a personalized quote.

Does Say Auto Insurance offer any discounts?

Say Auto Insurance may offer discounts to help policyholders save on their premiums. These discounts can vary but commonly include safe driver discounts, multi-car discounts, and discounts for bundling multiple policies. When obtaining an insurance quote for auto with Say, be sure to inquire about available discounts that you may qualify for.

How can I file a claim with Say Auto Insurance?

If you need to file a claim with Say Auto Insurance, you can do so through their mobile app or by contacting their claims department directly. They provide a streamlined claims process, allowing you to report the incident, submit necessary documentation, and track the progress of your claim.

How is Say Insurance customer service?

Say Auto Insurance aims to provide excellent customer service to policyholders. They offer digital support channels, including live chat and email, to address inquiries and concerns. While their customer service may not be available 24/7, they strive to respond promptly and assist customers effectively.

How often should you review insurance coverage?

You might be wondering, what is the purpose of insurance review? How often should an insurance plan be reviewed? Why should you review your insurance coverage every few years?

Doing a review of your insurance coverage is important because your rates may have changed depending on different factors. You might also no longer need coverage, or you may need to purchase additional coverage. Reviewing your insurance will ensure you have peace of mind because you have adequate protection in case of emergency.

What site is best for car reviews?

You might be on the search for a new car and the insurance that goes with it, and you want to know what is a car review? And what is the most unbiased car review?

A car review is an assessment of a vehicle that is typically done by car journalists, enthusiasts, or vehicle experts. These types of reviews help buyers know the pros and cons of various vehicles.

When you’re looking at car reviews, you might wonder what is the most trusted car company? The answer to that will depend on each person’s unique factors and preferences.

Which insurance company has the highest customer satisfaction?

When you’re looking for an insurance provider, you might be concerned about the ratings of a company. You may have different questions including what is the most trusted car insurance company? Which insurance company has the fewest complaints? Which insurance company has the most complaints?

You can look at the number of complaints that customers have filed for insurance companies on websites such as the Better Business Bureau or Consumer Reports.

You can also look for specific company reviews such as Shelter auto insurance reviews. Doing specific company comparisons can also help you answer questions like Which is better, Zebra or Insurify? or Is Insurify good insurance?

What is the underwriting process for auto insurance?

You may wonder exactly what does underwriting review mean for car insurance? When you apply for insurance coverage, the provider will assess the risk that you present in order to determine your rates.

Can you be denied after underwriting approval? Yes, there are certain circumstances which could lead to your insurance application being denied.

You might ask, how often do you get denied in underwriting? The frequency of being denied really depends on a variety of personal factors.

How long does it take underwriters to approve car insurance?

So, how long does it take insurance underwriters to make a decision? The length of the underwriting process will be determined by several factors including how complicated the application is.

You might ask why do I need an underwriting review for car insurance? An underwriting review is standard practice to make sure that rates and coverage correlate to the level of risk presented.

What does it mean to review a claim?

So, what is a claim review? Insurance providers take steps to review claims before they determine the payouts for the claim. The provider must look at the type of claim to make sure it is covered under the customer’s insurance policy.

Who are the top 10 car insurance companies?

The top insurance companies may vary depending on what factors you are looking at, such as price and levels of coverage available. What insurance provider is the best? The best insurance provider will also be a matter of personal preference.

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Alexandra Arcand

Insurance and Finance Writer

Alexandra Arcand is an outreach administrator and insurance expert located in North Central Ohio. She has a passion for writing, investing, and education. As an insurance content writer for over three years, Alexandra has first-hand experience in business finance, economics, and real estate. She leads an outreach writing team that specializes in travel, real estate, healthcare, law, finance, an...

Insurance and Finance Writer

Daniel Walker

Licensed Auto Insurance Agent

Daniel Walker graduated with a BS in Administrative Management in 2005 and has run his family’s insurance agency, FCI Agency, for over 15 years (BBB A+). He is licensed as an insurance agent to write property and casualty insurance, including home, life, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. To ensure our content is accura...

Licensed Auto Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Say Insurance

1.88 (8 reviews)
1
February 26, 2022

Hajalie24

Would not recommend

I was with Say Insurance for over 2 years. My autopay was coming up but it was on a canceled credit card so the payment did not go through. I was not notified that my payment failed in any way. No email, phone call, nothing. Instead my policy was just canceled out of the blue and I had to quickly scramble to get insurance from another company. The only email I got was telling me my insurance was canceled. I didn't even get a phone call or lette...
I was with Say Insurance for over 2 years. My autopay was coming up but it was on a canceled credit card so the payment did not go through. I was not notified that my payment failed in any way. No email, phone call, nothing. Instead my policy was just canceled out of the blue and I had to quickly scramble to get insurance from another company. The only email I got was telling me my insurance was canceled. I didn't even get a phone call or letter in the mail so it easily could have been missed and I would have been driving without insurance. Would not recommend.
1
May 2, 2020

Brepanda25

Would never recommend

I purchased my insurance through them and it was low priced and great. Then my debit card was stolen so my bank account had to order me a new one. Since my card was shut off my payment didn’t go through. I got a notice that they were canceling my policy and I needed to make the last payment (even though they cancelled). I called Say attempting to explain to them that I wanted to make my payment so that I could continue my policy. They told me t...
I purchased my insurance through them and it was low priced and great. Then my debit card was stolen so my bank account had to order me a new one. Since my card was shut off my payment didn’t go through. I got a notice that they were canceling my policy and I needed to make the last payment (even though they cancelled). I called Say attempting to explain to them that I wanted to make my payment so that I could continue my policy. They told me there was no way they would continue my policy and that I essentially just needed to pay them. I asked the guy 3 times if I could speak to a manager and he said no the first 2 times and the last time said he would have someone get ahold of me. I agreed to this and got off the phone with them. No one called, they just sent my account to collections. I wanted to continue my business with them and they wouldn’t even give me the chance to! What?! It was so confusing and frustrating, don’t waste you’re time with them. Terrible customer service, and they’ll just shut you down and send you to collections. NOT WORTH IT!
1
February 22, 2020

VZ

how say Ins get rid of clients

I received my driver license right after Christmas 2019 and we decided to buy Say Insurance for our two cars. We paid for a year in advance. But In a month later we received a letter with "Refund Due To Pro Rate Cancellation" with a check inside (refund of rest 11 months). The letter didn't contain any additional information about their one-side decision to cancel our insurance. We called them to ask for the reason and they answered that I have I...
I received my driver license right after Christmas 2019 and we decided to buy Say Insurance for our two cars. We paid for a year in advance. But In a month later we received a letter with "Refund Due To Pro Rate Cancellation" with a check inside (refund of rest 11 months). The letter didn't contain any additional information about their one-side decision to cancel our insurance. We called them to ask for the reason and they answered that I have Invalid driver license and they wouldn't insure us neither together nor separately (they say it in a rude manner). What??? We have never had tickets, violations, points, etc. Of course we double-checked the status of my driver license after that and ... of course, it is Valid! That's how Say Insurance get rid of clients? But what for? Of course after that case we will never respect this company. Only negative reviews will come from my side about this company. They lost payable clients.
2
January 17, 2020

K1

Go elsewhere!!!

Was told when I purchased this policy I was full coverage. Found out my policy did not include collision or rental coverage. Moved about 8 months ago to WY. & notified Say of change of address which was never updated in their system. Went to file a claim & found out WY. is not in their coverage area so I’ve been paying & not even covered. They denied everything including my tow which I’ve also been paying for. The roadside assistance represen...
Was told when I purchased this policy I was full coverage. Found out my policy did not include collision or rental coverage. Moved about 8 months ago to WY. & notified Say of change of address which was never updated in their system. Went to file a claim & found out WY. is not in their coverage area so I’ve been paying & not even covered. They denied everything including my tow which I’ve also been paying for. The roadside assistance representative I spoke to today was extremely rude & unprofessional. Complete rip off.
1
December 3, 2019

Whatever2

What happened to my decent rate

Quote & rate were really good for the first few months & then it just went up significantly without reason.No tickets, violations, etc. I'llbe looking for a better rate elsewhere very soon
1
December 10, 2018

Gortega

Horrible service

Horrible service. I was hit by a non insured driver. The adjuster was easy to talk to and always returned a phone call. The claims department never called or emailed me back. This is going on 5 months. Seems like they don’t care about returning my deductible or customer service.
3
December 4, 2018

Coloradoguy

Claims department unsatisfactory!!!

Was rear ended. Went to the ER just to make sure all was ok. Took my truck for estimates and sent SAY all info. Recieved a check to help with the costs of the repair. Got a check to pay the hospital bill. Deposited it into my account and waited a day or two. Called the hospital and paid the bill out of my personal account. I had also paid a couple other Bill's but then a day later my bank said the check I deposited was stopped. All the Bill's I h...
Was rear ended. Went to the ER just to make sure all was ok. Took my truck for estimates and sent SAY all info. Recieved a check to help with the costs of the repair. Got a check to pay the hospital bill. Deposited it into my account and waited a day or two. Called the hospital and paid the bill out of my personal account. I had also paid a couple other Bill's but then a day later my bank said the check I deposited was stopped. All the Bill's I had paid overdrafted my account. So with the Bill's and the fees from the bank to cover everything now made my account hundreds of dollars in the red. If this isnt resolved very very soon I will take legal action against this company. Insurance is decent ,customer service when you can get ahold of someone is o k. If you have or want this insurance dont ger into an accident or you could be in the same situation. Very unsatisfied.
5
August 25, 2018

Lmurdock

Review

I had a great experience with them they offered roadside assistance and were very friendly and fast with their response
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