Imperial Auto Insurance Review (2025)

Imperial Fire & Casualty Insurance Company is based in Louisiana.

Imperial focuses on the auto insurance needs of individuals and businesses. In addition, Imperial underwrites personal property and flood policies.

Imperial Fire & Casualty Insurance Company has regional office locations in Dallas, Texas, and Miami, Florida. The company’s claims office is located in Bossier City, Louisiana.

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What You Should Know About Imperial Fire And Casualty

According to the company website, Imperial Fire & Casualty Insurance Company values the opportunity to provide fast and friendly customer service.

If customers desire, they may contact the customer or claims service by email.

The company offers a variety of car insurance products and services to suit the needs of standard and nonstandard or high-risk drivers.

Customers with good credit may qualify for lower premium rates. Drivers with less than perfect credit may select coverage plans that don’t rely on credit scoring factors.

If desired, customers may elect to pay premiums on a monthly, quarterly, or annual payment plan. Clients may also pay premiums with a credit card or via an electronic payment portal.

Prior to choosing a new provider, you can contact your state’s department of insurance to learn about that company’s history of customer complaints. You will be able to see all of the complaint details and you may even be able to see how each complaint was resolved.

Who Are Imperial Fire & Casualty Insurance’s Agents?

Imperial Fire & Casualty Insurance Company utilizes an independent broker and agent network.

The company’s products and services are represented by agents in Texas, Louisiana, Oklahoma, Florida, Arizona, and Arkansas.

Independent brokerages and agents may contact Imperial Fire & Casualty Insurance Company through the company’s website.

Customers holding Imperial Fire & Casualty policies are encouraged to contact their agent for customer service assistance.

The company also employs a marketing manager to interact with the company’s marketing representative network. You can find information about headquarters and regional office-based positions on its website. The company hires full-time product managers for personal auto lines for its regional offices.

Imperial Fire And Casualty Insurance Coverage Options

Drivers may purchase a portfolio of auto services from Imperial Insurance including:

• Liability
• Personal injury protection (PIP)
• Medical payments, collision
• Uninsured/underinsurance motorist
• Rental and towing
• GAP insurance

If desired, customers may elect to pay premiums on a monthly, quarterly, or annual payment plan. Clients may also pay premiums with a credit card or via an electronic payment portal.

Does Imperial Insurance Offer Commercial Coverage?

Customers in the state of Louisiana may purchase commercial auto and vehicle policies from this provider.

Client companies must operate vehicles within a 300-mile radius. The gross weight per vehicle insured is up to 20,000 pounds.

Customers may elect to receive direct bills from Imperial Fire & Casualty for commercial coverage.