Imperial Auto Insurance Review (2021)
Imperial Fire & Casualty is based in LA and has offices in TX and FL. Save up to 20% on auto insurance by comparing quotes and coverage online.
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Written by
Mathew B. Sims
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Reviewed by
Daniel Walker
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UPDATED: May 7, 2021
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- Imperial Fire & Casualty Insurance provides auto coverage for individuals and businesses
- Imperial Fire & Casualty Insurance also offers personal property and flood policies
- Imperial Fire & Casualty Insurance sells its products through the use of independent agents
Imperial Fire & Casualty Insurance Company is based in Louisiana.
Imperial focuses on the auto insurance needs of individuals and businesses. In addition, Imperial underwrites personal property and flood policies.
Imperial Fire & Casualty Insurance Company has regional office locations in Dallas, Texas, and Miami, Florida. The company’s claims office is located in Bossier City, Louisiana.
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Table of Contents
Does Imperial Fire & Casualty Insurance Have Good Customer Service?
According to the company website, Imperial Fire & Casualty Insurance Company values the opportunity to provide fast and friendly customer service.
If customers desire, they may contact the customer or claims service by email.
The company offers a variety of car insurance products and services to suit the needs of standard and nonstandard or high-risk drivers.
Customers with good credit may qualify for lower premium rates. Drivers with less than perfect credit may select coverage plans that don’t rely on credit scoring factors.
If desired, customers may elect to pay premiums on a monthly, quarterly, or annual payment plan. Clients may also pay premiums with a credit card or via an electronic payment portal.
Drivers may purchase a portfolio of auto services from Imperial Insurance including:
- Liability
- Personal injury protection (PIP)
- Medical payments, collision
- Uninsured/underinsurance motorist
- Rental and towing
- GAP insurance
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Does Imperial Insurance Offer Commercial Coverage?
Customers in the state of Louisiana may purchase commercial auto and vehicle policies from this provider.
Client companies must operate vehicles within a 300-mile radius. The gross weight per vehicle insured is up to 20,000 pounds.
Customers may elect to receive direct bills from Imperial Fire & Casualty for commercial coverage.
Has The Company Received Any Customer Complaints?
Prior to choosing a new provider, you can contact your state’s department of insurance to learn about that company’s history of customer complaints. You will be able to see all of the complaint details and you may even be able to see how each complaint was resolved.
Who Are Imperial Fire & Casualty Insurance’s Agents?
Imperial Fire & Casualty Insurance Company utilizes an independent broker and agent network.
The company’s products and services are represented by agents in Texas, Louisiana, Oklahoma, Florida, Arizona, and Arkansas.
Independent brokerages and agents may contact Imperial Fire & Casualty Insurance Company through the company’s website.
Customers holding Imperial Fire & Casualty policies are encouraged to contact their agent for customer service assistance.
The company also employs a marketing manager to interact with the company’s marketing representative network. You can find information about headquarters and regional office-based positions on its website. The company hires full-time product managers for personal auto lines for its regional offices.
You won’t know how much money you can save on auto insurance unless you request fast and free auto insurance quotes! Get started today with our online tool!
Review
Went into the office on the corner of E. Market n Sherwood st to make a payment for my brothers insurance and I sure didn’t like the customer service. as I was waiting about 40 mins about 4 people walk in out of those people 2 walked out n as I was waiting instead of the lady in charge helping the people.
she was attending all I was hearing her asking about a family member going into surgery n asking about her kids know that she had people waiting for more than 1 hour which I think everyone time is valuable and there is no reason for anyone just making a simple payment having to wait more than an hour
thank God I don’t have my insurance at an office where people just don’t take peoples time seriously
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Review
I was stopped in traffic and rear ended by a lady with imperial insurance. Imperial’s claims specialists were very short and unprofessional. Imperial refused to pay and it was clearly their fault.
My insurnace company is going after imperial to get their money and refund my deductible. I know I will get covered in the end but it should not take several months and dealing with rude people for something so clear cut.
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Review
They have the worst customer service ever. Very rude.
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Imperial is very unprofessional and lacks customer service. Everyone from the directory receptionist to claims supervisor acts as if they just come to work for a check. The customer should feel valued and imperial could care less. No longer using them and advise anyone else to do the same.
Review
The worst customer service ever! Unprofessional people working and the rudest individuals I have ever met. Will be seeing me shortly in court.
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Llevo casi 3 semanas k unos asegurados por imperial me,desbarataron el carro y los llamo to los dias y no responden,la adjuster fernandes delgad, es la encargada de mi caso no responde,diario le dejo msages y es por gusto el carro esta en un taller y no se comunican con ellos yo no soy culpable, les mande hasta el reporte policial y nadak mas hay k hacer demandarlos por mal trabajo ?? Es una falta de etica y profesionalidad,todavia a tal hora no he resuelto mi problema k mas hay k hacer si alguien sabe comunikese cnmigo