Hanover Auto Insurance

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Company Details
Address:

440 Lincoln Street

City:
Worcester
State:
MA
ZIP Code:
01653
Phone Number:
1-800-922-8427
Year Founded
1852
AM Best Rating:
A
Company Rating 0 (0 reviews)

Things to Remember...
  • Hanover Insurance Group offers many different business and personal insurance products and services to residents across 32 states
  • The Hanover is committed to providing high-quality service to its customers
  • The Hanover sponsors The Insurance Institute for Highway Safety, whose research helps to reduce deaths, injuries, and property damage due to highway crashes

This Hanover auto insurance review will provide an overview of The Hanover Insurance Group, as well as information for those seeking auto insurance quotes.

The Hanover Insurance Group offers many different business and personal insurance products and services to residents across 32 states.

Agents who represent The Hanover are independent agents, meaning they have access to multiple insurance carriers. The Hanover is ranked among the top 25 insurers in the country.

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The Hanover Insurance Group Locations

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With approximately 2,000 agents nationwide, The Hanover has many locations. The Hanover website contains a U.S. map where customers can click on individual states where The Hanover is represented.

The Hanover website contains a U.S. map where customers can click on individual states where The Hanover is represented.

The home office is in Worcester, MA, and there are regional processing hubs in Howell, MI and Atlanta, GA. The map page contains contact information and driving directions for each of these three main offices.

The map page contains contact information and driving directions for each of these three main offices.

The Hanover Insurance Group Auto Insurance Quotes

When a potential customer wants an auto insurance quote from The Hanover, the best method is to contact a local independent agent.

On the website’s map page, clicking on Ohio, for example, will provide contact information for Ohio’s independent agents.

The customer can then call an agent to get a quote. There is also a “Find an Agent” link on many of the website’s pages.

The Hanover offers coverage based on various liability limits, which can be customized to suit individual customer needs.

There are options for comprehensive and collision protection, roadside assistance, transportation expenses, medical payments coverage, and personal injury protection.

In addition, The Hanover offers value-added endorsements such as: trip interruption; pet injury protection; and towing, labor and rental cost coverage.

There is even Additional Customized Equipment protection, which covers a car’s custom electronics and furnishings.

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The Hanover Insurance Group Auto Insurance Claims

When a customer is involved in an accident, he or she often does not know what to do. The Hanover’s website contains a link to a guide for what to do in case of an accident.

Customers can print this guide and keep it handy, in case the unthinkable happens.

The guide includes a list of things to do immediately following the accident, such as calling the police, taking photographs of the vehicle damage, and notifying The Hanover’s claim center.

The guide also has a convenient form for gathering information about the other drivers.

There are four ways to notify The Hanover to begin the claims process:

Phone: 1-800-628-0250
Online: www.hanover.com
Email: [email protected]
Fax: 1-800-399-4734

Once the claimant notifies The Hanover’s claim center, he or she will get an explanation of the claims process.

The Hanover offers 24-hour Express Claims Auto Repair and also 24-hour Glass Repair.

The Hanover’s website states that nine out of ten people who had recently filed a claim would recommend The Hanover to a friend.

The Hanover Insurance Group Customer Service

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The Hanover is committed to providing high-quality service to its customers. There are many ways for customers to address any issues or questions they may have.

The website contains quite a few informational articles for both individual and business policyholders.

Additionally, The Hanover sponsors The Insurance Institute for Highway Safety, whose research helps to reduce deaths, injuries, and property damage due to highway crashes.

That institution’s website provides much information for customers who are concerned with safe driving.

Topics include booster seat ratings, teenage driving issues, and vehicle “Top Safety Picks.”

Employees of The Hanover are involved in multiple community service causes. Of special interest are education and youth programs, which foster community growth.

The Hanover is deeply committed to improving the communities in which their independent agents operate.

For example, The Hanover sponsors a Charitable Grant Foundation for qualified community programs.

The Hanover Insurance Group Careers

The Hanover’s website contains a link for people who want to pursue a career with the company. The link provides information for available job openings, employee benefits, and college recruiting.

The Hanover believes that their employees are the company’s most valuable asset.

Employees who excel are rewarded for their efforts, and all employees benefit from the company’s work-life balance philosophy. Employees are encouraged and assisted in achieving their professional goals.

The Hanover also offers a comprehensive leadership development program for recent college graduates.

This program invests in training for ambitious graduates who want to start a career in the insurance industry. The program recruits at various universities throughout the school year.

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