Kemper Auto Insurance Review for 2024 (Check Out Their Score!)

Our Kemper auto insurance review found that Kemper is best for high-risk drivers looking for nonstandard coverage. Kemper insurance for car owners also offers many coverage options, though Kemper car insurance reviews reveal it has many customer complaints. Kemper rates for good drivers start at $47/mo.

UPDATED: Sep 18, 2024Fact Checked

Maria Hanson

Insurance and Finance Writer

Maria Hanson grew up with a unique passion and understanding of both the automotive and insurance industries. With one grandfather in auto mechanics and another working in insurance, you could say automotive insurance is in her blood. Her love of research and finance serves her well in studying insurance trends and liability.  Maria has expanded her scope of expertise to home, health, and life...

Insurance and Finance Writer

Chris Abrams

Licensed Insurance Agent

Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chris works tireles...

Licensed Insurance Agent

UPDATED: Sep 18, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Sep 18, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Sep 18, 2024Fact Checked
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Kemper Insurance

Average Monthly Rate For Good Drivers

$47

A.M. Best Rating:

A-

Complaint Level:

High

Pros

  • Offers SR-22 car insurance
  • Various discounts and coverages
  • Annual policies
  • Mobile app
  • Access to a network of local agents
  • Offers diminishing deductible, accident forgiveness, and new car replacement

Cons

  • Certain discounts and coverage options aren’t available in all states
  • No option to request an online quote
  • Doesn’t offer rideshare insurance
  • Doesn’t offer pay-per-mile or usage-based insurance
Kemper Insurance offers non-standard insurance to high-risk drivers. Depending on your car insurance needs, Kemper may be a good fit for you. It offers standard coverage and various add-ons, allowing you to customize your coverage and ensure you're protected financially in any situation. If you want to learn more, see our Kemper review below.

Our Kemper auto insurance review found that Kemper can benefit high-risk drivers, such as teens or drivers with multiple accidents, who may have trouble finding an insurer elsewhere. Its unique add-on coverages allow drivers to build high-risk auto insurance policies that fit their needs and budget.

Kemper Auto Insurance Review

Kemper writes SR-22 auto insurance policies for drivers with DUIs, traffic violations, or coverage lapses. It also offers various discounts to help drivers save on high-risk coverage, particularly families.

Kemper Auto Insurance Rating
Rating CriteriaKemper Auto Insurance Review
Overall Score3.8
Business Reviews3.5
Claim Processing2.5
Company Reputation4.0
Coverage Availability5.0
Coverage Value3.4
Customer Satisfaction2.8
Digital Experience4.0
Discounts Available4.7
Insurance Cost3.8
Plan Personalization4.0
Policy Options3.8
Savings Potential4.1

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Keep reading our Kemper insurance review to learn more about Kemper auto customer service performance and average rates.

Finding cheap auto insurance rates can be difficult for high-risk drivers, but you don’t have to do it alone. Enter your ZIP code above to find the most affordable auto insurance quotes in your area instantly.

Things to Remember

  • Kemper specializes in high-risk driver auto insurance
  • A.M. Best gave Kemper an A- financial rating 
  • Kemper has a higher number of customer complaints

Kemper Auto Insurance Rates

Kemper rates will vary among customers. For an idea of what you’ll pay at Kemper based on age, gender, and coverage type, view the table below.

Kemper Auto Insurance Monthly Rates by Age, Gender, & Coverage Level
Age & GenderMinimum CoverageFull Coverage
Age: 16 Female$239$619
Age: 16 Male$258$639
Age: 18 Female$194$456
Age: 18 Male$221$520
Age: 25 Female$57$152
Age: 25 Male$58$156
Age: 30 Female$53$141
Age: 30 Male$54$145
Age: 45 Female$48$128
Age: 45 Male$47$125
Age: 60 Female$44$114
Age: 60 Male$46$117
Age: 65 Female$48$125
Age: 65 Male$46$122

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Of course, your driving record will also impact your monthly auto insurance rates, with DUIs raising rates the most at Kemper.

Since so many factors impact rates, it’s best to get quotes from Kemper to see if they actually offer the most affordable coverage. Drivers with clean records will have the most affordable monthly rates, but Kemper’s rates for drivers with tickets are fairly affordable, too.

Here are the factors Kemper may use to set car insurance rates:

  • Age and Gender: Younger drivers, specifically anyone under 25, have less experience behind the wheel, so they’re more likely to be involved in an accident and file a claim. Female drivers are also less likely to file a claim because they’re often safer and more responsible than male drivers.
  • Driving Record and Credit Score: Drivers with a history of accidents and/or traffic violations are high-risk. Drivers with poor or bad credit are seen as irresponsible, meaning there’s a good chance they’ll file a claim.
  • Location and Annual Mileage: Vandalism, theft, and accident rates in your state impact the likelihood of you filing a claim. Additionally, drivers not on the road often are less likely to file a claim.
  • Type of Vehicle: Repair costs, theft rate, and safety features determine how risky it would be to insure a driver (Read More: Compare Auto Insurance Rates by Vehicle Make and Model).
  • Coverage Type: The more coverage a driver has, the higher their car insurance rate will be.

Rating systems vary among companies, so drivers will see different pricing options at Kemper compared to other companies.

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Kemper Auto Insurance Rates vs. the Competition

It’s also important to compare Kemper’s quotes to other companies to make sure that you’re actually getting a good deal on insurance. Here’s how Kemper’s auto insurance rates compare to its competitors based on coverage type.

Kemper Auto Insurance Monthly Rates by Provider & Coverage Level
Insurance CompanyFull CoverageMinimum Coverage
Allstate TablePress Logo$160$47
American Family TablePress Logo$117$44
Farmers TablePress Logo$139$53
Geico TablePress Logo$80$30
Kemper TablePress Logo$125$47
Liberty Mutual TablePress Logo$174$68
Nationwide TablePress Logo$115$44
Progressive TablePress Logo$105$39
State Farm TablePress Logo$86$33
Travelers TablePress Logo$99$37
U.S. Average$119$45

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The coverage level you choose is just one factor that affects your rates. Your age and gender will also affect how much auto insurance costs, with some auto insurance companies offering better rates for your demographic than others. View average rates based on age and gender below.

Kemper Auto Insurance Monthly Rates by Provider, Age, & Gender
Insurance CompanyAge: 18 FemaleAge: 18 MaleAge: 30 FemaleAge: 30 MaleAge: 45 FemaleAge: 45 MaleAge: 60 FemaleAge: 60 Male
Allstate TablePress Logo$448$519$168$176$162$160$150$154
American Family TablePress Logo$305$414$116$137$115$117$104$105
Farmers TablePress Logo$597$629$160$167$139$139$120$128
Geico TablePress Logo$220$254$90$87$80$80$73$74
Kemper TablePress Logo$456$520$141$145$128$125$114$117
Liberty Mutual TablePress Logo$626$626$174$200$171$174$148$159
Nationwide TablePress Logo$303$387$124$136$113$115$99$104
Progressive TablePress Logo$591$662$131$136$112$105$92$95
State Farm TablePress Logo$229$284$94$103$86$86$76$76
Travelers TablePress Logo$530$740$99$108$98$99$89$90
USAA TablePress Logo$180$203$74$79$59$59$53$53

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Age is a big factor in auto insurance rates because young drivers are more likely to file claims than older drivers. If you are a young driver, shop at the cheaper companies for younger drivers.

Driving records also play a role, as insurance companies check driving records to determine risk (Learn More: How Auto Insurance Companies Check Driving Records).

See what Kemper charges based on driving record in comparison to other top companies below.

Kemper Auto Insurance Monthly Rates by Provider & Driving Record
Insurance CompanyClean RecordOne TicketOne AccidentOne DUI
Allstate TablePress Logo$160$188$225$270
American Family TablePress Logo$117$136$176$194
Farmers TablePress Logo$139$173$198$193
Geico TablePress Logo$80$106$132$216
Kemper TablePress Logo$125$157$197$227
Liberty Mutual TablePress Logo$174$212$234$313
Nationwide TablePress Logo$115$137$161$237
Progressive TablePress Logo$105$140$186$140
State Farm TablePress Logo$86$96$102$112
Travelers TablePress Logo$99$134$139$206
USAA TablePress Logo$59$67$78$108

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If you have a poor driving record, make sure to compare several companies’ quotes to see if Kemper offers the best deal on auto insurance coverages.

Kemper Auto Insurance Coverage Options

If you have specific coverage needs, evaluating a company’s types of auto insurance coverage options is important before committing.

Kemper offers standard coverage and various add-ons, allowing you to customize your coverage and ensure you're protected financially in any situation.

Michelle Robbins Licensed Insurance Agent

Kemper offers standard coverages like Kemper liability insurance and add-on auto insurance coverage options, such as Kemper roadside assistance. Check the table below for a full list of Kemper car insurance options.

Kemper Auto Insurance Coverage Options
TypeDescription
Collision CoveragePays for damage to your car after an accident, regardless of fault.
Comprehensive CoverageCovers damage to your car from non-collision events like theft, fire, or weather.
Custom Equipment CoverageCovers aftermarket additions or enhancements to your vehicle.
Gap InsuranceCovers the difference between what you owe on your car and its actual cash value if it's totaled.
Liability CoverageCovers bodily injury and property damage to others if you're at fault.
Medical Payments CoveragePays for medical expenses for you and your passengers, regardless of fault.
Personal Injury Protection (PIP)Covers medical expenses and lost wages for you and your passengers after an accident.
Rental Reimbursement CoverageCovers the cost of a rental car if your vehicle is being repaired due to a covered claim.
Roadside AssistanceProvides help if your car breaks down, including towing, battery jump-starts, and flat tire changes.
SR-22 InsuranceProvides proof of insurance for high-risk drivers required to file an SR-22 form.
Uninsured/Underinsured MotoristProtects you if you're in an accident with a driver who has no insurance or insufficient coverage.

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Different add-on coverage options are available through Kemper depending on the type of auto insurance policy you purchase. For example, the Kemper Prime Auto Enhanced package includes the following add-on options:

  • First accident or minor traffic violation waived
  • Deductible for vehicles damaged while parked waived
  • Diminishing deductible and trip interruption expenses
  • Personal property protection
  • Replacement of key or entry transmitter device

On the other hand, the Kemper Total package is designed for new car owners, offering broad protection for high-value vehicles. Certain add-on options aren’t available in all states, so contact a Kemper insurance agent to see what you can buy.

Additional Kemper Insurance Products

Similar to other car insurance companies, Kemper offers other types of insurance besides Kemper automobile insurance to its customers. Kemper offers the following additional insurance products: 

  • Renters, Condo, & Mobile Home
  • Umbrella & Flood
  • Business
  • Supplemental Health & Life
  • RV, Boat, Motorcycle, & ATV

Some insurance products, such as Kemper renters insurance, are available through third parties, not Kemper itself.

Kemper Auto Insurance Discounts Available

Discounts are a great way to make Kemper auto insurance rates more affordable. Kemper offers the following auto insurance discounts to customers:

Kemper Auto Insurance Discounts
Discount TypePotential Savings
Anti-Theft Discount10%
Continuous Coverage Discount15%
Defensive Driving Discount10%
Early Signing Discount7%
Good Student Discount15%
Homeowner Discount10%
Multi-Car Discount20%
Multi-Policy Discount20%
Paid-in-Full Discount10%
Safe Driver Discount25%

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Kemper’s car insurance discounts vary based on state and policy type, so not all customers can access every discount. The best way to determine what you’ll pay after discounts is to get a Kemper auto insurance quote.

Now that we’ve covered rates, coverages, and discounts, keep reading to evaluate Kemper auto insurance reviews from customers and rating agencies.

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Kemper Auto Insurance Customer Reviews

Reading customer reviews is a great way to see what others think of the company’s customer service with claims handling, policy changes, and more (Read More: Auto Insurance Companies With the Best Customer Service).

Kemper mostly has just average ratings from customers, and there are some negative Kemper insurance claims reviews on sites like Reddit, as you can see from the review below.

Posts from the insurance
community on Reddit

When checking Kemper insurance company reviews on popular sites like Reddit, the main issue with Kemper’s customer service seems to be responsiveness during claims. Delays with claims processing or rejection of claims is problematic, and is something to consider when researching a company like Kemper.

Kemper Auto Insurance Business Reviews

In addition to checking customer reviews, check what popular business rating sites are saying about Kemper. The most important Kemper auto insurance ratings from businesses are listed below.

Kemper Business Ratings & Consumer Reviews
AgencyKemper TablePress Logo
J.D. Power TablePress LogoScore: 795 / 1,000
Avg. Satisfaction
Score: A
Financial Strength
Consumer Reports TablePress LogoScore: 68/100
Mixed Customer Feedback
Score: 1.10
Avg. Complaints
A.M. BestScore: A++
Superior Financial Strength

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According to the J.D. Power, Kemper is below average. J.D. Power ranks auto insurance companies in 11 geographical regions based on customer satisfaction with policy information, policy offerings, billing, claims, interaction, and price.

The NAIC also found that Kemper has a higher-than-average number of customer complaints. This could indicate issues with Kemper’s claims process and customer service.

Learn More: Best Auto Insurance Companies for Paying Claims

However, the Kemper insurance rating from A.M. Best is A-, so the company is financially stable. In addition, it has a Better Business Bureau rating of A+, meaning most Kemper insurance reviews are good.

Kemper Auto Insurance Pros and Cons

We’ve covered a lot of ground on Kemper auto insurance, so we want to take a minute to recap the main pros and cons of the company. Some of the positives that attract drivers to Kemper include:

  • SR-22 Insurance: Kemper offers SR-22 insurance coverage to drivers who may have trouble finding coverage elsewhere.
  • Local Agents: Most customers will be able to find a local Kemper agent near them.
  • Coverage Options: Kemper has a good selection of auto insurance coverages that meet state requirements.

Of course, there are also cons to Kemper that could result in dissatisfied customers. The main cons we found are:

  • Higher Rates for Good Drivers: Kemper isn’t one of the cheapest auto insurance companies for good drivers.
  • Customer Service: Kemper has a higher number of complaints than average and poor customer service reviews.

It’s important to fully consider the perks and disadvantages of Kemper insurance policies by reading Kemper auto reviews before committing to a policy.

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Deciding if Kemper Auto Insurance is Right for You

Reading Kemper auto insurance reviews should help you decide on the company. Kemper is ideal for high-risk drivers needing SR-22 auto insurance, but other drivers may want to avoid the company due to its higher rates and poor customer service reviews.

Though Kemper works for anyone needing car insurance, high-risk drivers with revoked, suspended, or canceled licenses may find Kemper appealing as it files SR-22 forms.

Founded in 1990, Kemper offers various insurance products, including auto, life, and health insurance. Its subsidiaries, Kemper Auto and Kemper Personal Insurance provide auto insurance in all 50 states and Washington, D.C. However, available coverage options vary by state.

Before committing to a company, make sure to compare Kemper car insurance quotes against top competitors. To compare quotes today, enter your ZIP code into our free comparison tool below.

Frequently Asked Questions

Is Kemper insurance good?

Kemper auto insurance has an A- rating from A.M. Best, and an A+ from the Better Business Bureau. However, the company has a high volume of customer complaints in Kemper reviews.

However, the company offers other insurance products, with a specific focus on life insurance. Check out Kemper life insurance reviews to see if it offers the coverage you need to secure your family’s financial future.

How can I request a Kemper car insurance quote?

To request a quote from Kemper, drivers can contact a local agent or customer service by phone at 877-352-0068 for Kemper Auto or 800-216-6347 for Kemper Personal Insurance. You can also enter your ZIP in our free quote tool to compare multiple companies’ quotes simultaneously.

How do I file a car insurance claim with Kemper?

You can file a claim using the mobile app, online form, or by contacting customer service at 800-782-1020 for Kemper Auto & Commercial Vehicle or at 888-252-2799 for Personal Insurance. When filing a Kemper claim, whether using the Kemper claims email or app, drivers must submit the following information:

  • Policyholder’s Name, Contact Information, & Policy Number
  • Policyholder’s Vehicle Information
  • Description of Incident (Date, Time, Damages, and Injuries)
  • Claimant Name
  • Claimant Vehicle Information

If drivers prefer, local agents can also assist them with filing Kemper claims (Read More: How to File an Auto Insurance Claim).

What states does Kemper offer car insurance?

Kemper offers car insurance in all 50 states and Washington, D.C. However, certain car insurance coverage options aren’t available in all states.

Does Kemper offer SR-22 car insurance?

Yes, Kemper offers SR-22 car insurance to drivers with revoked, canceled, or suspended licenses.

How can I contact Kemper auto insurance?

You can contact Kemper by phone at 800-353-6737 for claims and 800-782-1020 for customer service. Kemper is also available by email at [email protected]. Kemper’s address for filing claims is P.O. Box 2843, Clinton, IA 52733.

Fortunately, if you need Kemper insurance in Birmingham, AL, the company’s general address is P.O. Box 830189, Birmingham, AL 35283-0189 (Read More: Best Birmingham, AL Auto Insurance). You can also submit a message through its online contact form.

What is Kemper car insurance?

Kemper car insurance is a type of auto insurance provided by Kemper Corporation, a leading insurance provider in the United States. It offers coverage for personal vehicles to protect against financial loss in case of accidents, theft, or other damages.

What types of car insurance coverage does Kemper offer?

Kemper offers various types of car insurance coverage, including liability coverage, collision coverage, comprehensive coverage, personal injury protection (PIP), uninsured/underinsured motorist coverage, and rental reimbursement coverage.

How can I get a quote for Kemper car insurance?

To get a quote for Kemper car insurance, you can visit their website or contact their customer service. You will typically need to provide information about your vehicle, driving history, and personal details to obtain an accurate quote (Read More: How to Get an Auto Insurance Quote Without Giving Personal Information).

Does Kemper offer SR-22 car insurance?

Yes, Kemper offers SR-22 car insurance to drivers with revoked, canceled, or suspended licenses.

Does Kemper offer pay-per-mile car insurance?

No, Kemper doesn’t offer pay-per-mile car insurance.

Does Kemper offer rideshare insurance?

No, Kemper doesn’t offer rideshare insurance.

Does Kemper offer usage-based car insurance?

No, Kemper doesn’t offer cheap usage-based auto insurance.

Does Kemper have a mobile app?

Kemper’s car insurance policyholders can use the mobile app to complete the following tasks:

  • Make Payments
  • View ID Cards
  • Locate Repair Shops
  • Submit Claims

The Kemper mobile app is available to auto insurance policyholders with Android or Apple devices.

What factors affect the cost of Kemper car insurance?

The cost of Kemper car insurance can be influenced by factors such as your driving record, the type of vehicle you drive, your age and gender, your location, the coverage options you choose, and the deductible amount you select (Read More: Factors That Affect Auto Insurance Rates).

Does Kemper insurance cover rental cars?

Yes, the Kemper insurance rental car policy says the company pays up to $600 for rental fees but only offers $30 daily to cover the cost of a rental.

What is Kemper Direct renters insurance?

Kemper Direct is a direct-to-consumer platform allowing policyholders to get coverages, such as rental insurance, without the need for an agent or auto insurance broker.

How are Kemper home insurance reviews?

Kemper announced in August 2023 that it would stop writing homeowners insurance and cancel existing policies. So, you’ll have to look elsewhere for home insurance.

How are Kemper health insurance reviews?

Kemper doesn’t offer traditional health insurance. However, it does offer accident and health coverage as supplemental coverage if you are in a car accident.

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Maria Hanson

Insurance and Finance Writer

Maria Hanson grew up with a unique passion and understanding of both the automotive and insurance industries. With one grandfather in auto mechanics and another working in insurance, you could say automotive insurance is in her blood. Her love of research and finance serves her well in studying insurance trends and liability.  Maria has expanded her scope of expertise to home, health, and life...

Insurance and Finance Writer

Chris Abrams

Licensed Insurance Agent

Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chris works tireles...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Kemper Corporation

2.84 (209 reviews)
4
October 8, 2020

Amazonsol

Cheap decent

This auto insurance policy was the cheapest I could find with the same exact coverage I was getting before *This review was originally written for Infinity, but changed to Kemper. Infinity policies in all states except CA have been moved over to Kemper.
5
October 6, 2020

Crystalg34

Cheap insurance

Love this insurance kind of cheap recommend it to family and friends and nice staff and good company
1
August 19, 2020

Lavida

KEMPER DOESN'T EVEN DESERVE 1 STAR

This has got to be THE WORST insurance company I've ever dealt with! Filing a claim with them has been an absolute nightmare. I've had to contact [REDACTED NAME] and get them to intervene. - poor customer service - NO ONE will EVER return your call - agents never answer their phones when you call - in my case, they declared my car a total loss. Via email, offered less than NADA value. When I declined and stated that I needed the NADA value, then...
This has got to be THE WORST insurance company I've ever dealt with! Filing a claim with them has been an absolute nightmare. I've had to contact [REDACTED NAME] and get them to intervene. - poor customer service - NO ONE will EVER return your call - agents never answer their phones when you call - in my case, they declared my car a total loss. Via email, offered less than NADA value. When I declined and stated that I needed the NADA value, then sent out a check for only 2/3 of what they originally offered!! - when you speak with a general customer service, they all act as if you're interrupting them. They've got quite the attitude. Avoid this company like the plague. Absolutely HORRIBLE!
1
July 10, 2020

blane430

KEMPER is not customer focused

Stay away from Kemper. They are most disingenuous insurance company I have ever dealt with. Terrible customer relations. Good luck in dealing with on a total loss claim on a vehicle. They utilize completely biased data to support their valuation of your vehicle and than completely refuse to accept any support documentation that you may provide to challenge their valuation. I will not be reviewing my car and home policies with them so they ar...
Stay away from Kemper. They are most disingenuous insurance company I have ever dealt with. Terrible customer relations. Good luck in dealing with on a total loss claim on a vehicle. They utilize completely biased data to support their valuation of your vehicle and than completely refuse to accept any support documentation that you may provide to challenge their valuation. I will not be reviewing my car and home policies with them so they are ones losing out on future business not only from myself, but all of children and grandchildren.
1
July 1, 2020

gruenequeen

lazy, ineffective, lying employees

I was struck at high speed on the highway by a maniac hit and run. I went immediately to the alignment shop once the original damage was seen by the local PD. it still pulled badly to the right. After a few days, I took the car into a boy shop, explained that it had been aligned and probably had axle or at the least, tire damage causing it to pull. From the beginning, I had trouble reach the adjustor. The repair company had even more trouble. I ...
I was struck at high speed on the highway by a maniac hit and run. I went immediately to the alignment shop once the original damage was seen by the local PD. it still pulled badly to the right. After a few days, I took the car into a boy shop, explained that it had been aligned and probably had axle or at the least, tire damage causing it to pull. From the beginning, I had trouble reach the adjustor. The repair company had even more trouble. I was told it was ready about 2 weeks later, and when I picked it up, I had to return it for the original problem, the pulling to the right. The adjustor was not available. I called on the way back to the shop, and got some surly guy who referred me to her voice mail. I left a message that I was taking it back to the shop as the alignment was not holding. That was Thursday afternoon. The shop guys said they had not heard back from her by Friday evening when they closed up. I heard nothing on Monday, so I called Tuesday afternoon. The shop said they had not been able to reach her, so I began the process of reaching out. I called the claims number and had to go through the obligatory press 2 press3 press 1, press 5, press 4 press 1, then was shunted back to the first message when I had to start over. The third time Went though all this, the call was disconnected! So I called the Customer Service number and I went though it all again 3 more times. After 2.5 hours, I said this is enough. I contacted my credit union who had sold me the policy, quite angry by this time, and let them know the huge runaround I was getting. Later after 5, I got a call from a gentleman who was going to look into this. Today, I got an angry message from the adjustor, which accused me of dropping the ball! I answered he accusations with facts of time and place when I had contacted her, and I let her know she was wrong on certain claims she had made about her efforts to contact. (Why do they try to lie, when we all have caller ID and cell phones and can merely go to the appropriate number which will tell us what time of day and how many minutes we spent on a call? That's just dumb.) Subsequently, after telling her she was lying about calling me, I got a call from her boss wanting to know what the problem was. I was able to chapter and verse tell him when and how long I had tried to reach them, and her attempts to reach me. Sometime after, I got an email saying they had a rental car for me! Well, will wonders never cease! I should have had that email or other info weeks ago! Having to beg a ride from a roommate everywhere I want to go was ridiculous.
1
May 22, 2020

Whonose

Ripped my life away

Infinity, Thanks for nothing. My car was stolen and from that initial call I knew I was judged as a criminal. I’m a law abiding citizen. I am also disabled and because I was accused of stealing my own car, my mental state got so bad. I will not turn over bank statements because it’s my private business. So as a result, I just have to get another car and switch insurance ASAP. I’ve been paying almost $250 every month on time. *This review...
Infinity, Thanks for nothing. My car was stolen and from that initial call I knew I was judged as a criminal. I’m a law abiding citizen. I am also disabled and because I was accused of stealing my own car, my mental state got so bad. I will not turn over bank statements because it’s my private business. So as a result, I just have to get another car and switch insurance ASAP. I’ve been paying almost $250 every month on time. *This review was originally written for Infinity, but changed to Kemper. Infinity policies in all states except CA have been moved over to Kemper.
1
May 21, 2020

Chanc

Fraud!!

Ripoff!! I pay for six months in full we are in month 4 and they said I do have a balance of 420 dollars when I pay 1,760 for six months? Is that my or their fault?
1
May 16, 2020

Marge1

Garbage company

Infinity Casualty insurance is horrible company, run don't walk from this company. No wonder Bloomberg owns it. Such a RIP off. Was rear ended by their client and they refuse to pay *This review was originally written for Infinity, but changed to Kemper. Infinity policies in all states except CA have been moved over to Kemper.
1
May 6, 2020

Hdhdhdbbf

no covid19 help

Almost every insurance company was able to give some help to their clients due to covid 19. Not infinty. They said they do but then when I called to ask the told me 15% discount is only for 2 states. Wtf *This review was originally written for Infinity, but changed to Kemper. Infinity policies in all states except CA have been moved over to Kemper.
1
April 22, 2020

Jani

A company that don’t care about their customers

This is not a company that cares about their clients. We are going through a rough time right now with the Pandemic ir Corona Virus and they don’t give their clients a break. Many people are unemployed, hours have been reduced and don’t have the full amount to pay the policy. Instead of them giving all their customers a discount no they are just waiving the late fee. That is sad and is why they don’t have good reputation! *This review wa...
This is not a company that cares about their clients. We are going through a rough time right now with the Pandemic ir Corona Virus and they don’t give their clients a break. Many people are unemployed, hours have been reduced and don’t have the full amount to pay the policy. Instead of them giving all their customers a discount no they are just waiving the late fee. That is sad and is why they don’t have good reputation! *This review was originally written for Infinity, but changed to Kemper. Infinity policies in all states except CA have been moved over to Kemper.
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