State Farm Auto Insurance Review (2021)
State Farm is a well known company rated highly by A.M. Best and JD Power. State Farm offers many discounts for qualified drivers. Save up to 40% by comparing quotes.
The numbers are undeniable: 44.1 million auto policies. Billions of dollars in assets. 19,000 agents.
There’s no question — State Farm has made a considerable footprint in the U.S. auto industry. So much so, it’s the best auto insurance company in the country.
Perhaps it’s why State Farm has branded itself as a “good neighbor” for decades. But if we’re honest, the important question for drivers isn’t about being a good neighbor. It’s about whether State Farm is a good fit for your needs.
Trying to determine whether State Farm, or any other insurer, is right for you can be difficult. In the absence of rate comparisons, coverage options, solid data, and financial assessments, getting the full picture is nearly impossible.
But that’s why we’re here.
If you’re looking for an easy-to-follow and all-inclusive review of State Farm insurance, you’re in the right place. All you need to do is get in the passenger seat as we guide you to a more informed and well-rounded decision.
Our first stops will lead you through what some of the best-known and most reputable organizations have to say about State Farm’s customer service, dependability, and financial strength.
Next, we’ll take you through State Farm rates, highlighting the information that matters to you (for instance, if males pay more for car insurance than females)
Finally, we’ll wrap up the journey with more on State Farm coverage options, how to secure a quote, what your online options are, and some helpful FAQs.
So, if you’re ready to dig into everything State Farm — keep reading as we take an in-depth look at the insurance provider.
You can also begin comparing car insurance quotes by entering your ZIP code in the FREE comparison tool above.
State Farm Auto Insurance Rates
If we’re being honest, we know that what you pay for State Farm insurance is hugely important. But we know it’s not enough just to provide you with a few rough estimates — you need solid numbers.
We’ve gone through the Quadrant data, and we’ve examined State Farm’s rates. Here’s what we’ve found:
State Farm’s Availability
First thing’s first — State Farm policies are available for purchase in all 50 states, and in Washington, D.C. Click here to find an insurance agent near you.
State Farm’s Rates by State
In researching the average State Farm rate in every state, we discovered that the drivers paying the highest average premium live in Michigan, at just over $12,000. The states with the next highest premiums were New Jersey and Nevada, with rates at roughly $7,500 and $5,800 respectively.
On the flip side, we saw the lowest rates in the state of Hawaii, where the average premium is a little over $1,000. Hawaii is followed by Massachusets and Idaho, both with rates averaging under $2,000.
Check out this table to see how your state stacks up, and if they’re higher or lower than your state’s average:
|State||Annual Premium||Higher/Lower |
than State Average
than State Average
|District of Columbia||$4,074.05||-$365.20||-8.23%|
Comparing State Farm’s Rates to Other Top Providers
We compared State Farm’s average rates to the top car insurance providers in the country and discovered State Farm had the third-lowest rates in the group. With an average rate of just over $3,200, only USAA and Geico offered lower rates than State Farm.
State Farm Rates Comparing Male vs. Female
Question: if you’re a State Farm customer, will your gender make a difference in your premiums?
According to our research, it depends on your age and marital status. Marriage can earn drivers a significant discount, especially since State Farm is one of the best insurance providers for married couples.
Check out the table below and you’ll find that married men and women at ages 35 and 60 are averaging the same State Farm rates.
But that pattern quickly breaks among single 17-year-olds and single 25-year-olds. In both instances, 17-year-old and 25-year-old men are paying higher rates than women. But the difference is far more drastic among the 17-year-olds, with an increase of more than $1,300:
|Marital Status, Gender,|
|Married 35-year old female||$2,081.72|
|Married 35-year old male||$2,081.72|
|Married 60-year old female||$1,873.89|
|Married 60-year old male||$1,873.89|
|Single 17-year old female||$5,953.88|
|Single 17-year old male||$7,324.34|
|Single 25-year old female||$2,335.96|
|Single 25-year old male||$2,554.56|
Average State Farm Rates by Make and Model
When it comes to what factors can impact the price of your car insurance policy, the Insurance Information Institute confirms that the car you drive is definitely one of them:
The cost of your car is a major factor in the cost to insure it. Other variables include the likelihood of theft, the cost of repairs, its engine size and the overall safety record of the car. Automobiles with high-quality safety equipment might qualify for premium discounts.
Average State Farm Rates by Commute
We checked, and it appears that a driver’s daily commute appears to have minimal bearing on State Farm policies. In comparing drivers with 10-mile and 25-mile commutes, we found that drivers in the latter category paid nearly $170 more in premiums.
6,000 annual mileage
12,000 annual mileage
Average State Farm Rates by Coverage Level
Higher coverage levels, higher premiums — it’s generally the standard across most car insurance providers, including State Farm. As illustrated in the table below, rates reflect a steady decrease as they move from high to low:
|Coverage Type||Average Premium|
Average State Farm Rates by Credit History
It’s no secret: your credit history can have a serious impact on your rates. According to the experts at Experian Information Solutions:
“Credit scores can help provide insurance companies a basis to determine your financial ability to make premium payments on time. They also help determine the likelihood that you’ll make an insurance claim. While your credit score doesn’t determine the probability that you’ll get in a car accident, studies have found there is a correlation between an individual’s credit score and the overall cost to insure that person.”
Experian also goes on to report that the national average credit score in 2017 was 675 — the highest it’s been since 2012. So, how does a driver’s credit history impact State Farm premiums? Take a look for yourself:
|Credit History||Average Premium|
While the difference in premiums for those with fair credit and good credit is under $700, the difference in premiums for those with poor credit against rest is significant.
- The difference between having poor credit and fair credit is nearly $2,100
- The difference between having poor credit and good credit is close to $2,800
Average State Farm Rates by Driving Record
Finally, we’re comparing State Farm rates across drivers with varying records. The fact that drivers with a clean record are paying the least amount in premiums doesn’t surprise us. But how do drivers with one speeding violation, one accident, or one DUI compare? We’ve gathered the data below:
State Farm Rates by Driving Record
|Driving Record||Average Premium|
|With One Speeding Violation||$3,186.01|
|With One Accident||$3,396.01|
|With One DUI||$3,636.80|
State Farm’s Coverage
Shopping State Farm insurance isn’t just about rates. It’s also about the types of auto insurance coverage you need for your car.
State Farm’s Primary Types of Coverage Offered
Here’s a list of coverage options offered by State Farm:
- Liability. This covers bodily injury or property damage done to another car or person in a car accident that you caused. Every state requires some level of liability insurance.
- Collision. This covers vehicle damage done to your car following an accident, whether or not you were at fault.
- Comprehensive. This covers unexpected and unpredictable events such as vandalism, hail, or hitting an animal.
- Uninsured Motor Vehicle. This kicks in if you’re involved in an accident with someone who is uninsured.
- Underinsured Motor Vehicle. This kicks in if you’re involved in an accident with someone with insufficient coverage.
- Medical Payments. This covers medical expenses for you and passengers in your vehicle
State Farm’s Additional Coverage Types
State Farm does offer some add-on features:
- Car Rental and Travel Expenses
- Rideshare Driver
- Emergency Road Service
- Classic Car Coverage
State Farm Discounts
State Farm offers a variety of discounts guaranteed to help reduce your premium. We’ve compiled a list below:
|Distant Student||speak with your agent to learn more|
|Good Credit||speak with your agent to learn more|
|Married||speak with your agent to learn more|
|Military||speak with your agent to learn more|
Keep in mind, many of the discounts State Farm offers vary by state. Be sure to speak to your agent to see what you qualify for.
State Farm: What Stands Out, and What’s Missing
In summary, State Farm offers a variety of discounts that clearly appeal to drivers of all ages and experience levels. In fact, State Farm is one of the best insurance providers for multi-vehicle households due to its multi-car discount. There are, however, some noticeable omissions: discounts for federal employees, occupational discounts, and discounts for green vehicles.
State Farm is one of the best auto insurance providers for students, ranking 4th in our latest study. Young drivers with State Farm average an auto insurance rate of $453 per month, the fourth-lowest out of all top 10 auto insurance providers. State Farm also makes one discount available to young drivers that can reduce their rates by up to 25%.
State Farm Ratings
Think about it — it’s one thing to gather information about an insurance company from a friend or colleague. But it’s another to gather information from well-established organizations known for years of in-depth research, studies, and data.
This is where ratings come in. And when it comes to how State Farm is scoring among well-known organizations like Consumer Reports, AM Best, S&P, and more — we’ve compiled all of the stats for you.
After all, anyone who’s ever been a student understands the implication letter grades like an A or an F carry. The same is true for car insurance companies.
Whether they’re being measured by letters, numbers, or words like “Excellent” or “Poor” — ratings matter and can play a substantial role in helping drivers determine if a provider is financially healthy, consumer-friendly, and is the best choice for them.
We’ve got an in-depth look at how State Farm is rated and ranked among some of the world’s most prominent organizations. But first, here’s a snapshot:
|Better Business Bureau||A+ (Milwaukee, WI)|
|Moody’s||Aa1 (State Farm Life)|
|NAIC Complaint |
|J.D. Power||4/5 (Overall Satisfaction)|
State Farm’s AM Best Ratings
AM Best prides itself as being “the oldest and most widely recognized” entity providing ratings and financial data exclusive to the insurance industry. In ranking a company’s financial strength, AM Best assigns ratings ranging from an A++ to a D. Fortunately for State Farm, we see AM Best’s highest-ranking possible — an A++, also known as “Superior.”
So, what does that mean for the insurance giant? In short, it means AM Best believes State Farm has a superior ability to meet the ongoing insurance policy and contract obligations. In fact, according to a press release,
“The ratings of State Farm Mutual reflect its balance sheet strength, which A.M. Best categorizes as strongest, as well as its strong operating performance, very favorable business profile and appropriate enterprise risk management (ERM).”
AM Best has also awarded State Farm with a Long-Term Issuer Credit Rating (ICR) of aa+, which amounts to a “Superior” rating on its scale.
According to AM Best, an ICR is “an independent opinion of an entity’s ability to meet its ongoing financial obligations.” With its aa+ rating, experts believe that State Farm has a superior ability to meet its ongoing financial obligations.
State Farm’s Better Business Bureau Ratings
The Better Business Bureau (BBB) is a private, nonprofit organization that tries to capture how a business interacts with its customers. The highest rating with the BBB is an A+, and the lowest is an F. BBB grades are based upon a number of factors, including:
- Business’s complaint history with BBB
- Type of business
- Time in business
- Transparent Business Practices
- Failure to honor commitments to BBB
- Licensing and government actions that are known to BBB
Keep in mind that the BBB issues ratings at national, state and local levels. For State Farm, we found an A+ letter grade in the state of Wisconsin.
State Farm’s Moody’s Ratings
Good credit and bad credit matters — for individuals, and for companies.
Moody’s is considered one of the “Big Three” credit-rating agencies, providing ratings and analysis tracking debt in more than 135 nations. Moody’s rankings range from Aaa (the highest quality) to C (the lowest quality).
The most recent data available points to State Farm Life Insurance and State Farm Life and Accident Assurance Co. (both part of the State Farm family) receiving an Aa1 Insurance Financial Strength (IFS) rating, or a “stable” outlook. Ratings falling in Moody’s “Aa” range signify that the entity’s obligations are of “high quality, and subject to very low credit risk.”
In a press release, experts go on to say,
“State Farm Life’s Aa1 IFS rating reflects its exceptional capitalization, strong asset quality, and a large profitable and stable block of life insurance business.”
The last time State Farm Mutual Auto Insurance Company received a Moody’s rating was in 2003, with a rating of Aa1.
State Farm’s S&P Ratings
Like Moody’s, S&P is also part of the “Big Three” credit-rating agencies. Simply put, S&P Ratings express an opinion about the ability and willingness of an entity to fully meet its financial obligations, and on time.
S&P Ratings range from an AAA at its highest, to a D as its lowest. State Farm has earned an AA, representing a “very strong capacity to meet financial commitments.” In fact, State Farm boasts that this AA grade is evidence of its “strong claims-paying ability.”
State Farm’s NAIC Complaint Index
We agree that the financial strength of any insurance company is pretty important. But for many drivers, a company’s customer service is just as important. Case in point — complaints. We’re sure you want to know what kind of complaint history State Farm has, and whether it’s been improving or declining over the years.
The good news? The National Association of Insurance Commissioners carefully tracks this kind of complaint data. Below, we’ve compiled the figures documenting State Farm’s complaints against the national average:
|Complaint Index |
(better or worse
than National Index)
|National Complaint Index||0.78||1.2||1.16|
|US Market Share||16.64%||16.66%||15.84%|
In looking at State Farm’s data from 2016 to 2018, we see a story of vast improvement.
You’ll notice that in 2016, State Farm not only registered a high number of complaints (9,000+), but it also had a Complaint Index of 2.16 — more than two times higher than the then National Complaint Index of 0.78.
However, things changed dramatically for the carrier moving into 2017. State Farm not only saw a dramatic decrease in complaints, but its Complaint Index also fell below the national average (0.52, compared to 1.2 nationally).
Albeit minimal, 2018 figures show declines across the board in complaint data, with just over 1,400 complaints, and a Complaint Index of 0.57 (against a national average of 1.16)
State Farm’s J.D. Power Ratings
Now, we’re taking you from complaints to customer satisfaction. And with J.D. Power, we’re exposed to ratings based upon comprehensive consumer studies.
J.D. Power’s 2019 U.S. Auto Insurance Study ranks auto-insurance companies by region and measures customer satisfaction in five areas (in order of importance): interaction; policy offerings; price; billing process and policy information; and claims.
Additionally, the group’s “Power Circle” ratings are generated from the opinions of those who have actually used the insurance provider being rated. Those ratings can range from five out of five circles (“Among the Best”), to two out five circles (“The Rest”).
We wanted to know how State Farm fared in Customer Satisfaction and in the Power Circle Ratings in each region. Here are the results:
(out of 1,000)
|J.D. Power Circle Ranking|
|California||824||Better than most|
|New England||844||Better than most|
|New York||845||Better than most|
|North Central||841||Better than most|
|Southeast||853||Better than most|
|Southwest||831||Among the best|
The numbers reveal that State Farm’s Customer Satisfaction Index Ratings range from 820 to 853 points out of 1,000.
Its Power Circle Ratings tell a slightly different story. Customers in five regions rated State Farm as “About Average.” However, customers in five regions rated State Farm as “Better than Most,” and in the Southwest region (Arizona, Colorado, Nevada, New Mexico, and Utah), State Farm received the highest Power Circle Rating distinction — “Among the Best.”
State Farm’s Consumer Reports Ratings
If you’re interested in what consumers think of State Farm’s day-to-day customer relations — like agent courtesy, and the ease of reaching an agent — Consumer Reports has you covered.
Consumer Reports is an independent nonprofit that utilizes customer insight to help inform purchase decisions. The good news for State Farm? The company received a Consumer Reports reader score of 89 out of 100.
Check out our table below to see how well State Farm ranked in other areas of customer service (here’s a hint: it’s all good news):
|Reader Score||89 out of 100|
|Ease of reaching an agent||Excellent|
|Simplicity of the process||Very good|
|Promptness of response - very good||Very good|
|Damage amount||Very good|
|Timely payment||Very good|
|Freedom to select repair shop||Very good|
|Being kept informed of claim status||Excellent|
State Farm Company History
One automobile policy for $11.17 — this is exactly how State Farm was born!
It was 1922, and retired farmer and insurance salesman (and company founder) George Jacob, or “G.J.” Mecherle sold his first auto insurance policy.
Fast forward nearly a century later, and State Farm has expanded well beyond auto insurance. The Fortune 500 company offers 100 products and services in five different lines of business — property and casualty insurance, life and health insurance, annuities, mutual funds, and banking products.
But let’s face it. We know you’re interested in much more than the company’s origins. You want to know where State Farm is going — in its finances, outlook, advertising, community service, and more.
It’s why we’re taking a deeper look at State Farm right now, beginning with market share.
Check also What to Know about State Farm Auto Insurance.
State Farm’s Market Share
So, what is a market share? And why does it matter?
By definition, market share “represents the percentage of an industry, or a market’s total sales, that is earned by a particular company over a specified time period.” According to Investopedia, market share is calculated by taking the company’s sales in a specific time period, and dividing it by the total sales of the industry, also in the same period.
As you can imagine, the bigger the market share, the more prominent the company is in its size and influence. At the end of the day, market share is what makes State Farm the biggest car insurance company in the United States.
Even though State Farm’s market share dipped from 2016 to 2018, it is still several percentage points ahead of its closest competitor, Geico (at 13.41 percent).
Below, we’ve included State Farm’s market share of liability and property damage:
|Year||Total Market Share||Market Share of |
|Market Share of
|2017||18.07 %||18.17 %||17.91 %|
|2016||18.26 %||18.35 %||18.12 %|
|2015||18.29 %||18.47 %||18.02 %|
State Farm Commercials
When it comes to State Farm’s slogan, we’re willing to bet that most drivers know it by heart — Like a good neighbor, State Farm is there.
Without a doubt, the insurance company’s strategic use of television commercials has helped cement its slogan into popular culture. But State Farm’s commercials are about much more than just repeating a catchy phrase. They’re about letting consumers know what they offer.
Case in point — in this State Farm ad titled “Kim’s Discount,” the company uses a series of humorous scenarios to showcase its Drive Safe & Save Discount:
State Farm’s Community Service
Speaking of being a good neighbor, State Farm points to its extensive community involvement as evidence of the company of being just that and making a positive impact on communities across the country. State Farm says its community involvement generally falls into one of the following categories:
- Auto and home safety programs and activities
- Disaster preparedness and recovery programs and services
- Education, economic empowerment and community development projects, programs and services
Some specific examples of State Farm’s community service include The Neighborhood of Good, Community Grants, and supporting educational organizations that positively impact students.
Below is a video highlighting State Farm’s Neighborhood Assist Program:
State Farm’s Future Outlook
Ratings, consumer outlook, financial stability, and market share. We’ve looked at it all, and the question remains — what’s State Farm’s future outlook?
To be honest, it’s hard to find evidence that State Farm doesn’t have a positive future outlook.
- Several prominent organizations not only continue to affirm State Farm’s financial health, but they also continue to place a great deal of confidence in its abilities to meet its financial obligations.
- Despite a spike in complaints in 2016, State Farm quickly made improvements. Customers appear to be satisfied with State Farm’s overall experience, even though some regions rated the company as “About Average” in J.D. Power’s study.
- Although close-competitor Geico continues to make gains in its market share, it still has a long way before it catches up to, or overtakes, State Farm as the largest insurance provider in the U.S.
- Finally, State Farm’s many and varied commitments to the community are evidence that the company is not planning on leaving the US market any time soon.
State Farm Employees
We promised an in-depth look at State Farm, and we want to continue that with a look at the company’s employees.
We did some digging to see what employees, past and present, had to say about working at State Farm.
In looking at Glassdoor.com, we discovered:
- The average employee review for State Farm is 3 out of 5
- State Farm employee reviews helped the company earn an impressive distinction — being named to Glassdoor’s “Best Places to Work Employees’ Choice” list in 2011, ranking 38th.
Over at Payscale.com, we learned that:
- State Farm employees have given the company an average rating of 3.3 out of 5 in Overall Satisfaction
- Employees gave State Farm the highest marks in Manager Relationships (4/5), followed by Manager Communication (3.8/5), and Learning and Development (3.6/5).
- However, employees gave State Farm lower marks in categories tied to pay (2.7/5 in Fair Pay and Pay Policy).
Bottom line? It appears State Farm employees have had their fair share of both positive and negative experiences, though it is not evident those experiences have impacted the overall product.
State Farm Awards and Accolades
If awards are a sign that a company is running its business well, then State Farm has many reasons to celebrate. From being named a Top 100 Most Military Friendly Employer, to a Top Company for Executive Women, State Farm has a long list of accolades that includes:
- FORTUNE Magazine’s World’s Most Admired Companies
- Top Companies for Women Technologists
- Glassdoor’s Highest-Rated CEOs in 2014 (#34) and in 2013 (#37)
For a full list, visit this site.
Canceling Your Policy with State Farm
Need to cancel your policy? With State Farm, that’s possible.
But remember — just about every state requires a minimum level of car insurance coverage. It is imperative that if you are switching insurance providers, there is no gap in your coverage, or you risk facing penalties and fines.
How to Cancel with State Farm
State Farm allows you to cancel your policy by phone, by mail or fax, and in person.
- You’ll typically need to have the following: policy number, name, date of birth, and Social Security number. If you’re canceling because you’ve sold your car, you’ll likely need proof of your vehicle’s plate forfeiture or bill of sale.
- Cancellations by phone are typically effective immediately, or you can schedule it for a date in the future.
- Many states require you to inform the DMV when you cancel or change your auto insurance. Check your state’s guidelines.
- If you’re switching providers, you may need to provide new provider’s name, policy number and effective date.
By mail or fax. Write a letter that includes:
- Your name, address, and phone number.
- Your State Farm policy number and the date and time you want your policy to end.
- If you’re switching providers, your new insurer’s name, policy number and policy start date.
- If you’ve sold your vehicle, proof of plate forfeiture or your bill of sale.
Sign, date, and mail your letter at least two weeks before your intended cancellation date to:
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
Or fax: 888-633-0405 or 905-750-5002.
In-person. Bring the following:
- Your name, address, and phone number.
- Your State Farm policy number and the date and time you want your policy to end.
- If you’re switching providers, your new insurer’s name, policy number and policy start date.
- If you’ve sold your vehicle, proof of plate forfeiture or your bill of sale.
How to Make a Claim with State Farm
As much as we hate to admit it — car accidents happen, and they can happen to you. Should you find yourself in a collision, it’s important to know how to go about filing a claim as a State Farm customer.
Ease of Making a Claim with State Farm
Claims can be filed with State Farm:
- With the mobile app
- By calling 800-SF-CLAIM (800-732-5246) (available 24/7)
- By contacting your agent.
When you make a claim, you’ll need the following:
- Date and time of the incident
- Vehicles involved
- Description of the incident
- Description of damages
- Location of incident
State Farm’s Premiums Written and Loss Ratio
It’s no secret — as the nation’s largest auto insurer, you can bet State Farm is writing a lot of premiums. To get a better idea of how State Farm compares with some of its closest competitors, take a look below:
Now, let’s talk about State Farm’s loss ratio.
A company’s loss ratio is a ratio of loss to gains — how much the company is paying out in claims, versus the money it’s receiving in premiums.
If an insurance company has a loss ratio that’s over 100, that means the company is paying out more in claims than what they’re receiving in premiums.
This leads us to ask: How do State Farm’s premiums compare to its loss ratio? Turns out that in the last few years, State Farm’s direct premiums have gone up, and its loss ratio has gone down — both good signs for the company.
How to Get a Quote Online with State Farm
As more and more consumers are turning to the web to meet their car insurance needs, providers are paying attention to the quote process. Drivers looking to get a State Farm quote online can follow our step-by-step guide:
Click the “Get a Quote” tab across the top, or inside of the large box. In both cases, you’ll be prompted to select “Auto” insurance and enter your zip code to continue.
Next, you’ll be prompted to enter some personal details: your name, address, city, state, zip code, date of birth, and the date you’d like your policy to kick in.
You’ll then be led to this screen, where you’ll be asked to add a vehicle or vehicles. Once you’re done, you’ll be prompted to enter driver information.
You’ll also be asked to give a summary of your driving history. That includes at-fault accidents, tickets, major violations, and license suspensions.
From there, you’ll be asked to provide additional information including the registered owner of the car (or cars) you wish to insure, how long you’ve been with your current car insurance provider, and an email address.
Finally, you’ll be provided with a set of customizable quotes, each representing varying levels of coverage.
What you’ll need to apply
As a point of reference, we’ve assembled a checklist highlighting the documents you’ll need to get an accurate quote:
|Information Required||Document Types|
|Vehicle Information||Year, Make, Model, Body style or VIN
Name of registered owner
Prior insurance carrier and expiration date
Date of purchase
|Driver Information||Driver name(s) and date of birth
Driver's license number(s) and state of issue
|Driving History||Ticket and accident history
License suspension information
Now imagine doing that for several companies to compare rates. Hard right? It doesn’t have to be. Use our FREE quote box on this page to compare multiple companies in just a few minutes.
Design of Website/App
In this digital day and age, not having an app seems to be an anomaly. Not so for State Farm — the insurance provider has a Mobile app designed to help manage your accounts, get roadside assistance, file a claim, and more.
The app can be found in the Apple App Store, Google Play, or by texting MOBILE to 78836 to get a link.
In looking at customer ratings for the app, we quickly discovered they were overwhelmingly positive — averaging 4.8 out of 5 stars in Apple’s App Store, and 4 out of 5 stars in Google Play. Many customers praised its options, ease of use, and convenience.
However, that doesn’t mean the app isn’t without criticism. In reviewing the comments, we found some common complaints included incompatibility with software updates, the inability to set reminders for bills, and some difficulty navigating multiple policies.
What You Can Do on the State Farm App
State Farm’s app allows customers to:
- File and manage claims
- Access ID cards
- Get roadside assistance
- Upload photos and documents
- Contact insurance agents
- Banking customers can access accounts
It should also be noted that State Farm has two additional apps, both geared toward discounts — the Drive Safe & Save app, and the Steer Clear app.
Pros and Cons
As we approach the end of our State Farm review, let’s take a look at some pros and cons:
|Has the third-lowest average premium among the top 10 providers||Rates can be pricey depending on where you live|
|Consistently strong financial standing and solid rankings||Could stand to offer more discounts, like federal employees, green vehicles, and occupational|
|Policies are available in all 50 states||Received an "about average" Power Circle Ranking in 5 out of 11 regions|
|Customers have a variety of online options and an easy-to-use app||Limited add-ons are available|
Customers looking to save money on car insurance may find good bargains with State Farm, as they offer the third-lowest average rates among the nation’s top auto insurance providers. Yet, even with these lower rates, some drivers may find themselves with higher-than-normal premiums depending on where they live.
In terms of its financial health, State Farm has consistently proven to be stable and reliable in the eyes of industry experts. Availability is also a strong suit with State Farm, as drivers will be hard-pressed in not being able to locate a State Farm agent, or in finding what they need online or in the State Farm app.
While State Farm offers a number of discounts, some noticeable ones are missing — including those for federal employees, green vehicles, and those tied to certain occupations. State Farm also appears to be lacking in add-ons, such as GAP (Guaranteed Auto Protection) insurance or Pay-As-You-Drive insurance.
Finally, it’s worthwhile to note that in the J.D. Power Auto Claims Satisfaction Study, State Farm received “About Average” Power Circle rankings in five regions. While “average” certainly doesn’t equate to “poor,” it may be worthwhile for State Farm to strengthen its customer service relations base, especially in view of an increasingly competitive industry.
The Bottom Line
If State Farm’s market share and consistently strong ratings say anything, it’s that drivers keep coming back to the company. With reasonable rates spanning several coverage types, State Farm is offering services to drivers that are affordable, and accessible.
State Farm has also made a tremendous investment in countless communities across the nation. While that isn’t necessarily indicative of their auto insurance policies, it does show a sense of commitment.
Bottom line? In spite of some shortcomings (limited add-ons, higher rates in some states), State Farm shows itself to be a constant and reliable company — one we are sure will continue to see growth for many years to come.
Have a few lingering questions about State Farm? Don’t worry — we’ve compiled a list of some Frequently Asked Questions below:
Can I get copies of my State Farm ID card online?
Yes. You can view, print, and email a new insurance card, or request a mailed ID card through the State Farm website. You can also pull up your ID through the mobile app.
Can I make payments to State Farm online?
Yes, you are able to make payments through the State Farm website, and you can even pay using a phone number, policy number, payment plan account number, or key code.
Does State Farm coverage include windshield repair?
You’ll need to check your policy to verify whether you’re covered for repairs. That being said, State Farm covers both windshield repairs and replacements, depending on the extent of the damage. Your deductible may apply. Click here to learn more.
How much liability car insurance should I get with State Farm?
The minimum amount of liability coverage you’re legally required to have varies by state. You may also decide to purchase liability coverage beyond your state’s minimum requirements. The State Farm agent who handles your policy will be able to advise you on your state’s minimum requirements.
Does State Farm cover flooding?
If your car floods, it would be covered under comprehensive coverage.
You’ve officially made it to the end of our comprehensive review of State Farm Insurance! Congratulations — we’re confident that you are now a better-informed consumer.
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