State Farm Auto Insurance

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Company Details
Address:

One State Farm Plaza

City:
Bloomington
State:
IL
ZIP Code:
61710
Phone Number:
(309) 766-2311
Year Founded
1922
AM Best Rating:
Company Rating 1 (1 review)

Things to Remember...
  • State Farm was founded in 1922 by farmer turned insurance agent, George J. Mecherle
  • Being the largest casualty and property company by revenue also translates into being one of the largest in terms of locations and the number of agents
  • State Farm is consistently ranked by insurance and financial service rating companies as one of America’s best in terms of overall customer satisfaction


State Farm Insurance is comprised of a group of individual companies involved in financial and insurance services for both individual consumers and businesses.

The company was founded in 1922 by farmer turned insurance agent, George J. Mecherle.

The group’s main company is State Farm Mutual Automobile Insurance Company; the remaining State Farm group companies are subsidiaries of it.

State Farm was ranked on the 2010 Fortune 500 list as 34th in the country in terms of total revenue.

It is by far the largest property and casualty company in the United States with total revenues in excess of $60 billion annually.

State Farm is also active in Canada where the company was named one of the best employers in the greater Toronto area in 2008.

Whether in terms of consumer insurance products or financial services, State Farm enjoys a solid reputation everywhere in the industry.

You can compare auto insurance rates among providers in your state using our comparison tool!

State Farm Locations

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Being the largest casualty and property company by revenue also translates into being one of the largest in terms of locations and the number of agents.

At the end of 2010, the insurance company’s business was divided into 13 zones of operation, including one in Canada.

In the United States, there are 30 operations centers, more than 300 claims offices, and more than 16,000 local agent offices.

Between them all, State Farm services over 81 million policies and processes roughly 35,000 claims every day.

State Farm’s corporate address, located in Bloomington, IL is:

State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
(309) 766-2311

State Farm Agents

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Like most other major insurance companies, State Farm sells and services its policies through a vast network of local agents.
The network is comprised of roughly 18,000 agents located throughout the U.S and parts of Canada.

These agents are not independent in the sense that they don’t represent any companies other than State Farm.

There are some disadvantages to using these “captive” agents, such as not being able to compare prices and products but, by the same token, captive agents are more interested in making sure you’re satisfied with State Farm because it is their livelihood.

Finding a local agent is as easy as visiting a State Farm website and using their embedded search engine.

You may search by zip code, name, or several other criteria if the first two don’t prove successful.

This is unlikely, however, as evidenced by the fact that a search for an agent in an upstate New York city with a metropolitan population of 1.05 million produced no fewer than 50 local agents.

Even taking into consideration just the city alone, with a population of about 200,000, there were still 10 agents.

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State Farm Careers

State Farm currently employs more than 66,000 individuals at its corporate offices and claims centers.

Being ranked as one of Toronto’s best employers is a testimony to the fact that the company treats its people well and provides them with a good working environment.

The company website lists a number of job opportunities open in all departments including actuarial, accounting, claims, IT, sales, and more.

Visiting their website and clicking the “careers” link gets job candidates started.

Jobs are organized by department and are easily searchable with a number of criteria.

Interested applicants may browse all the jobs or just certain types, and then submit resumes by following the instructions provided.

Applicants who would prefer to meet a representative face-to-face before filling out an application have the opportunity to attend live recruiting events, which take place in major cities throughout the country year-round.

State Farm Customer Service and Reviews

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When choosing an auto insurance company nothing makes or breaks the decision like customer service and reviews.

The fact that the company is so large and services so many policies is the one “review” that trumps all others.

Nonetheless, based upon customer reviews gathered from a variety of independent websites, State Farm ranks slightly above average in terms of customer satisfaction.

Most of the negatives found in customer reviews referenced either premiums that were too high, allegations of discrimination from the 1970s and ’80s, or limited products and services in some states that are highly regulated.

On the positive side, the company is lauded by its customers for a number of things including:

  • Fast and fair claims response
  • An efficient and easy to use website
  • Friendly and dedicated employees
  • A large list of products and services

In addition, State Farm is consistently ranked by insurance and financial service ratings companies as one of America’s best in terms of overall customer satisfaction.

Rankings of A++ are not at all uncommon for State Farm.

One of the advantages the company has over many of its competitors is an interactive website that allows for complete claims tracking and customer policy modification all in an online environment.

In a world where more and more people are depending on the Internet to do business, it’s important for insurance companies to provide quality customer service, not only over the phone and in person but also online.

State Farm’s website consistently ranks among the top websites in the insurance and financial services industry.

State Farm Products

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Although State Farm is most well known for its auto insurance coverage, the company does far more than just that.

For the individual consumers, State Farm also offers insurance coverage for boats and motorcycles.

On the housing front, they provide homeowners, condominium owners, and renters insurance.

Of course, life insurance and annuities are certainly part of the equation, but State Farm also offers some unusual products including protection against volcano eruptions (where applicable), farm and ranch insurance, health, disability, and long-term care insurance, and several lines of business products.

In fact, one of the things that faithful customers of State Farm usually mention is the that they have over 100 different products between both the insurance and banking sectors.

Their insurance runs the gamut from the most basic policies all the way to the most comprehensive.

And although their prices tend to be slightly higher than their competitors, for many, it is worth it.

Auto insurance quotes from companies like State Farm are only a click away. Just enter your zip code now to start comparing rates!

One Review

  1. Disappointed September 25, 2013

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