American Hallmark Auto Insurance Review
American Hallmark only sells coverage to businesses. The average cost of commercial auto insurance is $304.83/mo, but you can lower your rates by comparing quotes.
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777 Main Street
Suite 1000
Fort Worth
TX
79102
817-348-1600
http://www.hallmarkgrp.com/
1964
A-
UPDATED: Apr 16, 2020
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- Founded in 1964, The American Hallmark Insurance is part of Hallmark Financial Services
- American Hallmark Insurance sells property, casualty, and auto insurance to small to medium sized businesses
- The company utilizes independent agents to sell insurance outside of Texas across mainly the southwestern and northwestern United States
Hallmark Insurance Company and Hallmark County Mutual are one part of Hallmark Financial Services, Inc.
It is also a subsidiary of American Hallmark General Agency, Inc. American Hallmark Insurance sells commercial property, casualty, and auto insurance.
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American Hallmark Auto Insurance Contact Information
American Hallmark Insurance is based in Fort Worth, Texas. Its main headquarters can be found at:
777 Main Street
Suite 1000
Fort Worth, TX 79102
Phone: 817-348-1600
Toll-free: 877-832-6642
http://www.hallmarkgrp.com/
American Hallmark has several other offices across Texas. Several of its larger offices can be found in Plano, Corpus Christi, Dallas, and Amarillo.
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American Hallmark Auto Insurance Company
American Hallmark Insurance sells property and casualty and auto insurance to small to medium sized businesses. They are not an auto insurance company for private individuals. Their sister company, Hallmark Insurance Services sells insurance to the private sector.
The current president of American Hallmark is Mr. Brookland F. Davis. Under his management, American Hallmark has been a steadily growing company and recently acquired the Texas Builders Insurance Company for a base purchase price of $1.7 million.
The company utilizes independent agents to sell insurance outside of Texas across mainly the southwestern and northwestern United States.
Specifically, you can purchase American Hallmark Insurance in the following states:
- Arkansas
- Hawaii
- Idaho
- Montana
- New Mexico
- Oregon
- Texas
- Utah
- Washington
- Wyoming
The website for American Hallmark offers an agent locator tool to find agents that sell their insurance in these states.
American Hallmark Auto Insurance Policies
American Hallmark sells commercial auto insurance only. The company does not, and never has, dealt with private sector insurance.
Commercial auto insurance provides third-party bodily injury and property coverage for losses caused as a result of owning, maintaining, or operating an automobile or truck in connection with a business.
American Hallmark markets its insurance to small and medium-sized businesses rather than larger companies, chains, or corporations.
American Hallmark also offers several other types of commercial insurance policies besides various types of auto insurance.
These policies include:
- General Liability – Protection if accidents or injuries arise at your place of business or as a result of business operations
- Umbrella – Protects the insured beyond the limits of their general liability and auto insurance policies
- Commercial Property – Protects the business owner against losses of business property due to fire, weather damage, theft, or vandalism
- Commercial Multi-Peril – A combination of property and liability coverage that can also include auto coverage
- Business owners Insurance – An insurance package tailored specifically to the needs of a small business including a combination of other insurance types that are necessary for that business
American Hallmark Auto Insurance Reviews
American Hallmark auto insurance receives a rating of A- excellent from AM Best. This rating system is well-recognized within the insurance industry. American Hallmark is rated B+ by the Better Business Bureau.
Factors that improved its rating included the length of time it has been in operation, small complaint volume in comparison with the company size, and sufficient background information on the company provided to the BBB.
Factors that lowered the rating for American Hallmark included failing to respond to a complaint regarding its services.
First of all, American Hallmark does not have an online claim filing or checking option. Claims can be filed by mail or fax. Contact American Hallmark for additional information on forms for filing claims and the process they use to process claims.
Independent customer ratings could not be located online. The company’s website, the Hallmark Financial Services, Inc. has minimal information about American Hallmark itself or its insurance products.
The website does contain a section for agents, which is password protected, and another section for business customers to pay for their insurance online or through several other methods including phone and mail.
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8 Reviews
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Review
THIS IS THE WORST INSURANCE COMPANY I HAVE EVER DEALT WITH!!!!!! And it’s NOT EVEN MY INSURANCE!!!
Some awful driver with this no name insurance company rear ended my new car and it has taken over 2 MONTHS for this company to get my car fixed!!!! You can NEVER get a hold of an adjuster.
It took 2 WEEKS for an appraiser to come out just to look at the car. THEN they had the nerve to say they wanted to take off some of the items THEIR appraiser put on the estimate…ONLY to get it to the body shop (a month later) and the body shop have to do a supplement to put it back on!
Then, of course, it took them a week to get someone out there to review and approve the supplement! And of course the rental company can NEVER get ahold of the adjuster Marcus Hall ex 5744, so who are they calling for the extension? ME! Um, I am not getting a paycheck from this company so someone needs to explain why I am doing their job!
I can’t even tell you how many times I have had to call and leave messages, and of course messages for manager after manager. Now my vehicle has been completed since MONDAY, here it is THURSDAY and I can not pick it up because the shop can not reach the adjuster to get confirmation of payment.
I just want my car back! It’s 3 days until Christmas and with everything else I have to do, I have to deal with the complete incompetence of this company. I love that someone wrote they gave this company 5 stars because it was the only company that would insure him. That should tell you something about this company!!!!!
Yes, their BBB rating is an F! They carry 27 COMPLAINTS! Out of control. Oh, and if you are wondering why I can have such an opinion on this matter…besides the fact that I was the innocent party in this matter, but I am also a LICENSED ADJUSTER!!!!!!!!!!!!
I have dealt with many many many many insurance companies and this by far is the bottom of the barrel. I wish I could give them a negative #!
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Review
I also have had the same problems.
I had one of their insureds hit one of my tow trucks while it was parked! This happened on 2/10/2012 and I have had an adjuster out, then supposedly they didn’t receive his appraisal and estimate. So they say again that they are sending out an adjuster 4 days ago. Still no word and I have called over and over again. THIS IS RIDICULOUS!!!!!!
I also work with a lot of insurance companies and have never had these kinds of issues. We tow 16,000 cars a year for many insurance companies and have never even heard of someone having these kinds of problems.
I’m losing a $1000 a day for loss of use and they are doing nothing to take care of their insureds screw up! Have left messages for three managers and spoken to multiple people. Really unhappy!
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Review
Similar story for me!
I got rear-ended by a guy at a red light(cop right next to me). After they cuffed him for DUI and pot, it comes out that the truck belongs to someone else (a Hallmark insuree). I got my car in for repairs yesterday after 30 days. Why so long? Because the adjuster sat on her hands doing nothing.
I had to go to the police dept.and fax in the report. After dropping off the car, I called Hallmark re: rental car. That was yesterday, still waiting. This outfit reminds me of those commercials on TV: “Hallo thees ees Peggy.” This is criminal. I should have used my insurance. They called me 6 times in the first two days. Should be called Grifters Insurance.
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Review
I had the misfortune of being backed into by one of Hallmark’s clients. I even had a witness who tried to wave the guy down before he backed into me. The guy even APOLOGIZED for backing into my car.
After giving hallmark my statements I get a call from a Natasia from Hallmark saying they found us both at 50% blame and they would only cover half of my repairs and send me a voucher for a rental car. I explained to her I did NOT agree with her findings and would call her back after speaking with MY insurance (Allstate).
I call back the next day, no answer. So I leave a voicemail. Call again 2 days later, straight to the answering machine…same thing the day after that. I had Allstate call her, again, no answer. A few days after that, low and behold a check shows up in my mailbox for 50% of the repairs and no rental car voucher!
They didn’t even have the nerve to call me back before they took it upon themselves to ignore the witness and my statements and send me the check when they KNEW it was their client’s fault!
I’ve never had such horrible customer service in my life. I’ve never dealt with such childish behavior from an insurance company…ignoring calls…really????! STAY AWAY FROM THIS COMPANY.
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Review
Oh, how I hate this insurance myself and I have it. I did not do my research on them.
I’ve been calling them for the past 2 weeks and I can’t get a hold of anyone and they are my insurance HA. Yes, I got into an accident and yes it was my fault because I had hot coffee spill on myself going 12 miles an hour and I hit a small truck that was parked way outside of his driveway even though his driveway was empty but anyways still my fail and I own up to it.
Hallmark hasn’t answered any of my calls or returned any of the 40 calls I made in the past 5 days. Calling the supervisor or manager doesn’t work either.
DONT GO WITH THIS INSURANCE! TERRIBLE, TERRIBLE!
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Review
We also have them for our insurance company. I was in an accident 6 months ago not my fault I hit-and-run and we still have not gotten our vehicle fixed. They keep asking us to send it or information.
I call a few weeks ago and they have one of the pieces of information they wanted but I’m sorry I faxed all of them in can never get ahold of the adjuster and when I did get a hold of his supervisor and ask him not to have the insurance adjuster call me to have him call me. he has insurance and the guy says oh I’m sorry I’ve been on personal business personal issues, not my problem my roommate’s car still is not fixed I am having physical problems now from the accident.
I’m sorry for me to get a lawyer and let them deal with this, we’re going to be looking for new insurance company also. I don’t see how the Better Business Bureau can give them an A rating.
I’ve even tried to get ahold of the corporate office and nothing and just if you guys want the information to the corporate office just put in American Hallmark insurance and it’ll give you the information corporate office
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I have only had this insurance for 3 months and The policy has increased every month , nearly one hundred dollars. I tried calling them because of a glass claim and was on the phone for over one hour each time and still haven’t got a person. How do you contact this company to file a claim?
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Every time I login to the company website monthly, I am forced to change my password. If I check on a weekly basis then I do not have to change my password just only when I do not login for 30 days. They did this to me on three separate occurrences which is the most ignorant excuse of a dumb policy. I make my passwords long and memorized so no hacker could ever guess it but when the company makes some ignorant policy reason then they have crossed the line.