Pennsylvania National Auto Insurance Review (2020)
Looking at Penn National auto insurance company? They offer property and casualty insurance to clients and have a financial rating of A- (Excellent) by A.M. Best.
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Written by
Mathew B. Sims
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Reviewed by
Daniel Walker
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UPDATED: Aug 17, 2020
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- Penn National Insurance provides individual and commercial property and casualty insurance to clients
- Pennsylvania National ranks in the top 10 percent (102nd) of 1,000 property and casualty underwriters in the U.S. based on net premiums
- The company is rated A- (Excellent)
This Pennsylvania National Auto Insurance Review looks at Harrisburg, Pennsylvania-located Pennsylvania National Mutual Casualty Insurance Company.
The company’s marketplace isn’t actually national. The company focuses on a nine-state, East Coast marketplace.
The company, operating as Penn National Insurance, provides individual and commercial property and casualty insurance to clients in Pennsylvania, 40 percent of its business, Maryland, Delaware, New Jersey, North Carolina, Virginia, South Carolina, Alabama and Tennessee.
Personal auto insurance policies account for about 26 percent of direct premiums written, according to the 2010 Annual Report.
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Homeowners, private auto and umbrella coverage isn’t available in Alabama, South Carolina, and Delaware. Inservco Insurance Services Inc., a third-party claims administrator subsidiary, helps self-insured clients manage risk.
Pennsylvania National Auto Insurance Agents
Pennsylvania National uses a network of about 750 independent insurance brokers and agents throughout its nine-state market.
According to the company website, Pennsylvania National ranks in the top 10 percent (102nd) of 1,000 property and casualty underwriters in the U.S. based on net premiums.
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Pennsylvania National Auto Insurance Financial Information
Pennsylvania National is rated A- (Excellent) by A.M. Best. Its financial strength is the foundation of its services.
The company has about $1.3 billion in total assets, according to the 2010 Annual Report. Premium writings were greater than $500 million during fiscal year-ended December 2010.
About 26 percent of the company’s premiums written were in personal auto insurance lines, and about 15 percent were in commercial auto insurance lines. The company’s other 2010 premiums written were:
- Other liability- 16 percent
- Workers’ comp- 14 percent
- Homeowners- 11 percent
- Business owners- 7 percent
- Other- 11 percent
Marketplace percentages of premiums written:
- Pennsylvania- 40 percent
- North Carolina- 18 percent
- New Jersey- 11 percent
- Alabama- 8 percent
- Maryland- 7 percent
- Virginia/Tennessee- 15 percent
Sister companies include Penn National Realty Trust, Penn National Mutual Casualty Insurance Company (Pittsburgh, Pennsylvania), Penn National Security Insurance Company, Pennsylvania National Mutual Casualty Insurance Company (Nashville, Tennessee), Pennsylvania National Mutual Casualty Insurance Company (Greensboro, North Carolina), and Pennsylvania National Mutual Casualty Insurance Company (Lawrenceville, New Jersey).
According to Dun & Bradstreet, Pennsylvania National earned $556.52 million for the fiscal year ended December 2010. The company generated $28.66 million in net income for the period.
The company employs about 800 people in all office locations. About half of the company’s employees work in the Harrisburg, Pennsylvania headquarters office.
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Pennsylvania National Auto Insurance History
The company was founded in 1919 by a farmers’ group that was angry about the cost of workers’ comp coverage. They knew it was possible to drive down the high costs of liability insurance.
Pennsylvania National started to offer other insurance lines to suit the needs of its clients.
Rather than the company’s initial agricultural business focus, Pennsylvania National now tends to the needs of service-focused businesses.
Pennsylvania National started to offer other insurance lines to suit the needs of its clients.
Rather than the company’s initial agricultural business focus, Pennsylvania National now tends to the needs of service-focused businesses.
Pennsylvania National Auto Insurance Customer Service
Pennsylvania National’s value proposition aligns with its location. The company says it doesn’t want a national marketplace.
By remaining in a regional market, the company offers personal attention and face-to-face assistance.
Filing a claim can occur in person or through the toll-free intake number. The company offers clients the choice of how to obtain services.
The company also believes that an independent insurance agent and broker network affords clients the widest range of choices.
Pennsylvania National doesn’t want to compete solely on auto insurance rates, but clients have a choice to compare costs offered through the independent network.
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Pennsylvania National Auto Insurance Competitive Markets
Pennsylvania National competes most often with three other national auto insurance companies, Liberty Mutual, State Farm, and Allstate.
The company competes with Geico, Nationwide, Progressive, Farmers Group, The Travelers Companies, and The Hartford in its regional marketplace.
Personalized service and cost-effective property and casualty insurance services are its greatest claimed competitive advantages.
Some of its competitors, such as Allstate, operate on thin profit margins about 4.18 percent. The Travelers enjoy wider profit margins of 13.49 percent in the regional market.
How to Find Cheap Auto Insurance Rates
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Review
I have had the unfortunate displeasure of being hit by one of Penn Nationals insureds and having to deal with the claims office at Penn. I have been in the insurance business for close to 20 years and I have NEVER seen a company use the type of delay and deny tactics being employed by this company.
I was hit over 3 weeks ago in a parking lot by their insured on purpose. The other driver rammed my vehicle with his truck and caused major damage to my vehicle causing the drivers side door to be unable to open. Most times the police department will not write accident reports or citations on accidents occurring on private property but do to the overwhelming evidence, in this case, the officer point blank told the driver he HAD to issue him a citation.
So we have a police report, we have the other drive being assigned fault by the officer via citation, we have witnesses (none of which Penn is interested in talking to), and we have the photos taken by them basically proving that I was hit dead center in the side of my vehicle.
I have called EVERYDAY for 3 weeks and I am told that they are still investigating the incident. Then the adjuster asks me if I have a copy of the police report? I’m like are you kidding me?! Its been 3 weeks and you still don’t have the police report. Sounds like a real serious investigation to me.
Based off of customer reviews that I have been reading about this company, this seems to be their M.O. These types of companies are the ones that give the insurance industry a bad reputation and my occupation a bad stigma! I can promise you that the Insurance Commission will be receiving a very detailed complaint about this situation and Penn’s Unfair Claims & Settlement Practices!
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Review
Very poor customer service. Bob Crupie is the rudest most unprofessional representative of this company.
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Review
I, unfortunately, took my truck to a shop that is insured by this company. My truck was damaged at the shop. Looks like I will have to sue to get my truck liking like it did before they damaged it. And the people that work at this company are very rude
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