Northwestern Mutual Auto Insurance Review (2024)

What You Should Know About Northwestern Mutual

Northwestern Mutual traces its beginnings all the way back to 1857, and with a legacy that spans over 150 years, we feel it’s safe to simply say yes when asked is Northwestern Mutual trustworthy. John Johnston founded the company in Janesville, Wisconsin as the Mutual Life Insurance Company to offer life insurance policies to rural residents.

Within two years, Northwestern Mutual moved its headquarters to Milwaukee, but it continued to tout its small-town roots, along with its commitment to meeting the needs of its policyholders. Stories of then-President Samuel S. Daggett and his fellow trustees personally borrowing the money necessary to settle claims is evidence of that commitment that remains to this day.

After this first couple of years, the company quickly found its legs, rising from the rank of 25th in the industry (among 40 competitors) in 1860 to eighth in 1870 (among 100+ competitors).

By the end of Daggett’s tenure with the company, it had already expanded operations to 29 states with an increase in assets of more than three million dollars.

During the remainder of the 19th century, President Henry Palmer guided the insurance company to national success with an emphasis on only selling insurance through its own accredited agents.

However, the turn of the century was not so kind to Northwestern Mutual; after its initial success, World War I, the sinking of the Titanic, and the Spanish Influenza epidemic cost the company losses of more than 2,900 policyholders and payouts of $8.6 million in benefits.

Northwestern Mutual took these hits in stride, and in spite of these setbacks, the insurance company had acquired $2.2 billion in insurance policies by 1920. The continued growth and expansion of the business even forced the company to construct and move into a new home office, the very same building the company occupies today at 720 East Wisconsin Ave. Milwaukee, WI 53202.

As the 20th century roared on, Northwestern Mutual continued to reaffirm its founding principles, offering policyholders its “Update 80” policy amendment, which essentially offered existing policyholders a potential $4.5 billion of additional insurance at no premium increase. By 1986, Northwestern Mutual had paid out more than one billion dollars in claims.

Northwestern Mutual’s current reputation owes much to this long legacy of focusing on policyholders’ needs and success in the financial planning markets. As the company began advertising on television, it adopted the marketing slogan of “The Quiet Company.”

As far as its current reputation, is Northwestern Mutual a good financial advisor? Fortune magazine has recognized Northwestern Mutual several times for being the “Most Admired Company” for its financial planning advice as well as its life and health insurance, with particular emphasis placed on the company’s agents being the best in the country.

In 1996, Northwestern Mutual became the number one provider of life insurance in the United States with premiums exceeding one billion dollars.

By the year of its 150th anniversary, Northwestern Mutual became the first direct provider of life insurance to reach one trillion dollars in sales of individual life insurance.

As far as employee satisfaction, Glassdoor currently rates Northwestern Mutual with a 3.8 out of 5 for worker satisfaction with a 90 percent approval rating for the CEO. The company also ranked 67th in Glassdoor’s Best Places to Work 2018 list.

And not only is Northwestern Mutual a good company to work for, but for 36 years in a row, Northwestern Mutual has also earned top marks in financial ratings. A.M. Best, the top credit ranking agency in the insurance industry, recently gave the company an A++ (excellent), which is the best possible rating.

The company also holds excellent financial ratings from the other top three credit ranking agencies in the world. Fitch’s Northwestern Mutual ranking sits at AAA (highest), while Moody’s gave the company an Aaa (highest) rating; Standard & Poor’s rating was slightly lower at AA+ (second-highest), but this is still evidence that the company is a financially sound investment.

As far as the quality of Northwestern Mutual’s products, the Better Business Bureau (BBB) grades them an A+ (excellent) rating for efficient customer service and providing a high-quality consumer product. And according to J.D. Power, Northwestern Mutual is the top life insurance company in the nation receiving the best score of 810 out of 1,000 points in their U.S. Life Insurance review for customer service.

Northwestern mutual 65 life reviews of the company’s dedication to their clients remains overwhelmingly positive, and there are no signs of a Northwestern Mutual ratings downgrade in the near future.

Where is Northwestern Mutual located?

Northwestern Mutual’s corporate headquarters is located in Wisconsin at the following address: 720 East Wisconsin Ave. Milwaukee, WI 53202. You can find the nearest local Northwestern Mutual locations by searching offices by ZIP code on the company’s website.

After a quick search, you’ll find coast to coast local offices stretching from the Northwestern Mutual Fresno office in California all the way to the Boston location in Massachusetts. With close to 350 offices within the United States alone, it shouldn’t be hard to find a Northwestern Mutual office near you.

Does Northwestern Mutual have agents?

Northwestern Mutual does have agents, or what they call service representatives. Northwestern Mutual careers offer a variety of positions with the primary, highest-earning position aside from management being financial advisors.

The majority of first contact for Northwestern Mutual services, whether they be insurance or financial planning, seems to be directed online through portals linked on the company’s website. You can find an advisor or search for an insurance agent through the site’s Find a Financial Advisor link at the top of the page.

Does Northwestern Mutual pay a base salary to these financial advisors or is their work commission based?

Northwestern Mutual financial advisors never earn any form of commission or performance-based fees for making trades.

The financial planning division of Northwestern Mutual holds the belief that this form of payment keeps advisors unbiased while promoting better long-term performance for both you and the company.

Northwestern Mutual’s advisors are also available by phone to answer any questions you might have, whenever you have them. Questions as far out there as is Northwestern Mutual a pyramid scheme as well as more relevant inquiries about if the company’s plan for universal life insurance is a good investment strategy can all be directed to the customer representative hotline.

You can contact a service representative by phone Monday through Friday 7:00 a.m. to 6:00 p.m. (CT) at 1-866-950-4644. It’s suggested that you remember to have your policy number handy when calling for faster service.

How do I file a claim with Northwestern Mutual?

Like the majority of modern insurance companies, Northwestern Mutual has the majority of its claims process online. However, Northwestern Mutual auto insurance is not available so the company does not have an auto insurance claims process, online or otherwise.

You can file a claim for an existing policy online through easy to follow portals on Northwestern Mutual’s website or by calling 1-800-748-9493. No matter which method you prefer, you’ll be prompted to complete a basic claims form, providing your policy number and details about the incident.

Once you contact your local representative or file your claim online, a claims kit will be sent either through email or regular postal mail which will include claims and authorization forms to help guide you through the entire process.

A quick survey of Northwestern Mutual’s website shows that it is well organized, even offering separate claims processes for each division of insurance. The process appears very easy to navigate as customers use their Northwestern Mutual login to access account information and claims status reports.

By making sure that your claim is directed through the appropriate channels, Northwestern Mutual shows a level of organizational skill and attention to detail that you should look for in an insurance company. This should boost your confidence in knowing your individual claim will be heard, processed, and paid.

Not only can you get the latest status updates on claims through your Northwestern Mutual life insurance login portal, but the site also offers some comforting videos to guide people through the emotionally difficult claims process. The video below offers a brief guide on what to expect if you need to file a life insurance claim due to a death in the family.

This next one is meant to guide policyholders through the claims process involved in disability insurance claims.

This final video offers guidance and help in the long-term care claims process.

As mentioned previously, you’ll need to find the appropriate claims center for your insurance type as the policyholder, but Northwestern Mutual does seem to provide clear instructions for the claims process that are easy to follow. A quick look at Northwestern mutual reviews on Reddit reveals that customers are mostly content with the company’s claims process and response time.

Like most companies of today, though, Northwestern Mutual’s claims process does lean toward new tech and the internet. Retirees or elderly policyholders may find it difficult to file claims if they are not overly familiar with internet transactions. In this case, customer service representatives are still available to call for guidance as well.

How do I get a quote from Northwestern Mutual?

You can get a quote from Northwestern Mutual online through the company’s website. The search portal will pair you with a financial advisor who will help you find the right type of insurance, and the right amount, for your needs.

A Northwestern Mutual rep or financial advisor can provide you with detailed quotes; their virtual planning tools are meant to help you plan not just for today, but for the days to come as well.

The quote process will consist of the following steps:

1. You give Northwestern Mutual a few details about yourself.
2. They match you with the right advisor to meet your insurance needs.
3. They formulate a plan and quote designed specifically for you.

Once again, the majority of Northwestern Mutual’s operations, like the claims and quotes processes, have shifted to online portals. The company’s website also has a handy life insurance calculator to help you estimate costs, as well as a learning center with informative articles for individuals seeking life, disability, or long-term care insurance options.

Since Northwestern Mutual does not offer auto insurance, you’ll need to look elsewhere for a policy. If you’re shopping for a policy now, consider using our free quote tool to look at auto insurance rates from multiple insurance companies. You just type in your ZIP code, and we’ll guide you step by step through the simple process.

Northwestern Mutual Insurance Coverage Options

Northwestern Mutual has made a name for itself as a financial planning institution; but is Northwestern Mutual an insurance company?

The financial planning divisions of Northwestern Mutual are only one part of a much larger company that offers a variety of insurance products.

And what type of insurance does Northwestern Mutual sell? The company focuses on insurance types that include Northwestern Mutual life insurance, long-term care insurance, disability insurance, annuities, mutual funds, and employee benefit services.

So the question on many auto owners’ minds remains; does Northwestern Mutual have car insurance?

Unfortunately, Northwestern Mutual does not currently sell auto insurance, and neither of its subsidiaries offer auto insurance either. Seaton Auto Insurance review and Uniguard Auto Insurance review divisions do not currently exist.

If you’re searching for what an auto insurance specialist might say about bundling rate discounts, we would suggest keeping an eye out in the future for Northwestern Mutual partnerships with auto insurance companies.

This would be a best case scenario, but we feel customers should probably not wait for any developments in the auto insurance department when it comes to Northwestern Mutual.

If you are looking for auto insurance, the table below can give you an idea of what you may expect to pay with some of the larger auto insurance companies.

It’s unlikely Northwestern Mutual will move into the car insurance field anytime soon, so policyholders should look elsewhere for their auto insurance needs.