Anchor General Auto Insurance Review (2020)
Curious about Anchor General auto insurance? The company specializes in non-standard private passenger car liability and physical damage coverage.
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Written by
Mathew B. Sims
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Reviewed by
Daniel Walker
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UPDATED: Aug 21, 2020
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- Anchor General sells insurance through retail agents to customers in California and Arizona
- Anchor General states that it anticipates expansion into other states in the near future
- If you are considering Anchor General as an auto insurance provider you may want to think twice and consider other options
Anchor General Auto Insurance is based in San Diego, California. The company specializes in non-standard private passenger car liability and physical damage coverage.
Anchor General sells insurance through retail agents to customers in California and Arizona and focuses on selling policies at competitive rates for people who have less than perfect driving records.
Anchor General Auto Insurance Agency was incorporated on September 20, 1995.
Despite its relatively small current coverage area Anchor General states that it anticipates expansion into other states in the near future.
The insurance provider is led by the president, Abdulla Badani.
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Anchor General Auto Insurance Contact Information
Customers and potential customers of Anchor General Insurance Agency can contact the company for information via the following means.
To send mail correspondence you must use the P.O. Box address.
Street Address:
10256 Meanley Drive
San Diego, CA 92131
Mailing Address:
P.O. Box 509020
San Diego, CA 92150-9020
Phones:
Customer Service/Underwriting – (800) 542-6246
Fax – (858) 527-3750
Claims – (800) 542-6246
Fax – (858) 527-3740
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Anchor General Auto Insurance Careers
If you are interested in a career in the insurance industry you can contact Anchor General for a possible position.
The company is relatively small, with a staff of 67 employees currently, but they are looking to expand.
As of this review Anchor General currently has openings for the following positions:
- Claims Examiner – Bodily Injury
- Computer Systems Analyst
- Quality Assurance
- Computer Software Developer
Anchor General offers a link on its website with information to email or you can call the company for further employment details.
It also states that you can fax your resume to be considered for current and possible future positions.
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Anchor General Auto Insurance Better Business Bureau Review
Anchor General Insurance Agency is accredited by the Better Business Bureau and has a current rating of A.
The fact that Anchor General has had 47 complaints filed against it in the past three years is the most significant reason for this rating having been lowered.
The majority of these complaints were categorized as problems with service including claims payouts, response to claims, and customer service in general. Six complaints referred to billing issues.
Factors that have helped to raise Anchor General’s rating include:
- the length of time the company has been in business
- the company’s response to all complaints
- Anchor General had provided the BBB with sufficient company information
Anchor General Auto Insurance Website Review
Anchor General’s website contains very little information for potential customers.
While there is some minimal information about the company, contact information, and career opportunities there is no information about the insurance policies that are offered, no place to get a quote, and no customer testimonials.
Most of the links on the website are for current customers and are geared towards online billing, account information, and claims information.
These links are password protected for members only.
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Anchor General Auto Insurance Consumer Reviews
Although Anchor General Insurance Agency portrays itself as a reputable insurance company based on the information it provides, customer reviews say otherwise.
In searching multiple independent review sites, not a single positive review of Anchor General could be located.
On sites where auto insurance companies were rated on a five-point scale, Anchor General almost never received a rating above a two.
Also, despite its advertising of low rates, one website compared rates for young drivers in California and Anchor General had the second highest rate out of 52 companies compared!
Negative customer comments include:
- Poor communication
- No call backs after several messages left
- Poor customer service
- Rudeness of customer service representatives
- Failure to pay any claims
- Failure to pay claims in a timely manner
- No response when claims are filed
- Unexpected rate hikes
- Low rates, low service
- Poor service by Anchor General approved repair centers
- Forced to spend several weeks without a vehicle
These negative comments combined with the facts that the BBB has had 47 complaints filed and the company’s own website contains such little information for potential customers all point to a situation of buyer beware.
If you reside in California or Arizona and are considering Anchor General as an auto insurance provider you may want to think twice and consider other options.
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Anchor General Insurance is the worst company I’ve ever dealt with. I would never use their company for insurance or recommend them to anybody. Their service is unprofessional. No one ever picks up their phone line. I wish they weren’t in business.
ABSOLUTELY TERRIBLE! Anchor General Insurance is absolutely the most terrible insurance company. It took them way too long to get back in touch with me. And was not cooperative towards any sort of payment for my damaged vehicle. Absolutely do not recommend to anyone for any sort of insurance.
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This insurance company is the WORST insurance i have ever had. They have the worst communication. They should talk to you the way you pay for the policy.
I’m still dealing with them and it has been 2 weeks since my accident. I have waited and called several times. My adjuster whose name is Ruben, I have left messages and called several times. I know we of all people did not pay this insurance company for NOTHING.
I am going to wait 2 more days and if I don’t hear anything back.. I’m filing a lawsuit against them. With all the evidence I collect from everybody about this company.. we sure can put them out of business.. WORST INSURANCE COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!
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this insurance company needs to be out of business its insurance company is terrible it needs to be closed down am out of Dallas Texas
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this insurance company is the worst insurance bad communication , poor customer service. they promise you one thing and when you need it them they give you this kind of service.
my vehicle was vandalized three weeks ago I have called several times my adjuster whose name is john Gonzales left messages with him and his supervisor and no answer this is bs I’m filling a lawsuit against them. worst insurance company ever
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They don’t even deserve a 1 star. Wow, how terrible this place is. Never experienced a company so unprofessional.
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Worst insurance and should be put out of business! With all the complaints filed against them with the BBB and CA Insurance Commission, I can’t believe they are still in business. I wouldn’t recommend my worst enemy to this company!
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Glad I don’t have this company. I have been waiting for six weeks for them to settle my claim. My car was damaged by someone who has them as their insurance company. I am thinking of filing a lawsuit
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Worst insurance. Never answered or returned calls. It takes months to see the vehicle. Rude when you call them even if you’re the insured don’t know anything. It took four adjusters to see the vehicle because they forgot to take a pic of mileage etc. Why are they in business still?
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If I could give these ignorant people 0 stars I would. By far the most unprofessional company I have EVER dealt with.
I recently got into a car accident backing out of my driveway and my car got hit yet these people put me at fault! I was definitely NOT at fault. They didn’t even come see the damages on my car, they didn’t do a thorough investigation before putting me at fault. My car is way damaged and the guys truck had some scratches.
They never picked up any of my calls, they never call back, and EVERYONE I spoke to was RUDE! !! I am beyond angry!!!
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The lack of customer service overall while processing a claim
Company’s and employee’s lack of urgency
Lack of manager identification within the company.
Claims rep advised me that she would not be able to help me because she has other customers to help. Please do not ever get this insurance company
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Still can’t get anyone to call me back!! Someone hit me with this insurance company and I’m afraid I won’t be receiving a call anytime soon. Do not use this company. They should be put out of business!
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it sickens me that I have to give anchor general 1 star when they clearly are a – star rating category. This is simply the WORST insurance company!
In 2006, they were cited by the Department of Insurance http://www.insurance.ca.gov for 22 violations. One of their insured hit my unoccupied parked car outside of my house. I called the police and was given an incident # verifying that the driver “driver rear-ended parked vehicle,” this should have been a no-brainer, an open and closed case. It has been 40 days since I placed my claim they will not even answer the phone.
My next steps are to file a complaint with Department of insurance, BBB, and submitting reviews to all possible sites. This is a BAD, BAD,
BAD, dangerous business.
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I wish I would have known and read the reviews before I got this insurance. Someone needs to work on closing them down. Especially for putting all the customers through all this stress. What a bunch of awful people.
no rating for this insurance company at all. they do not deserve any stars!!
I had a wreck with their insured driver on 06/20/2015.. and still till 07/28/2015 my truck has not been properly fixed! the customer service lack of urgency along with the manager of my adjuster lack of attention.
THEY ARE TRYING TO HAVE ME PAY 50% OF DAMAGES TO MY FRONT BUMPER CAUSE OF PRIOR DAMAGE. when prior damage is on total opposite side of where my wreck happened and still standing damages because the person they used to look at damages wanted my body shop to just glue and paint over the crack. and it still cracked and popping out from passenger side where the wreck happened.
on top of it, when the wreck happened I didn’t speak with anyone from the company for at least 34 days after the wreck and it already had an adjuster signed!! this company is horrible!! no sense of urgency and no common sense!
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worst insurance ever….its almost 1 month from my accident and they haven’t fixed anything, always said they will call me back, but they never did..I will give 2 more days if not I will sue against them.
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Hate this company. All I can say is bad,bad business. They tell me I have to pay %25 of my damage if I don’t take my car to their so called auto shop due to a strict policy SMFH
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This the WORST insurance company EVER! I got in an accident December 15th and I still don’t have my car back. The last time I heard from them was December 23rd. We tried calling several times, and left messages weekly and was not able to speak to the adjuster until February when I refused to be put on hold and insisted on speaking to someone.
The adjuster actually yelled at me and told me I had no business calling there. She angrily and annoyingly told me that they did not need to give us any updates, that they did not need to tell us anything. She continued to yell to the point that I cried due to the frustration of her service. It was unbelievable.
So now almost 3 months later, we are still without a car and over $1,000 in credit card bills from car rentals. The auto body shop claims they only recently got payment to fix our car and the insurance claims they paid them mon the ago! STAY AWAY FROM THIS INSURANCE COMPANY!
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Worst insurance company ever. All the agents are lazy, rude and incompetent. They do nothing for you if you are involved in an accident. I have no idea how this company is still in business. All the employees should be fired. I wish there was a zero star rating.
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This is the WORST company ever.
they never answer their phones, the people are disrespectful, they totalled out my car I don’t have a car to get back and forth to work. My airbags popped in my face out of nowhere and now I’m being told that because the car was messed up before I got it that I was in an actual accident.
I turned in all the information they asked me too and still no calls to tell me what’s going on. The adjust I spoke to told me they were looking for a lean holder, for what purpose I don’t know on a paid off car, and then when they called me this morning she tried to tell me I miss understood her. I’m clearly not stupid guys.
They are full of s***. Don’t use this company they are about to have a lawsuit on their hands.
Unfortunately, I already am in two accidents while insured by them. I f****** hate it. they take forever, you have to call them they never call u. I’m paying 200 monthly for what they took forever to get s*** done.
it’s by far the worst. I’ve had I feeling I should get a whole refund
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Omg, u guys are scaring me because a tree just fell on my car.
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Omg…….today l called and ended up I was waiting like 45min on the phone for someone to help me….with my problem….and I’m still waiting
😭😭😭😭 to fix my problem….
very upset with the customer service……horrible insurance TO HAVE.I WOULD GIVE IT 00000 STARTS IF I COULD….. hate.
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