Mile Auto Insurance Review for 2024 (See if This Provider Is Right for You)

Mile Auto offers affordable auto insurance rates for pay-per-mile coverage, costing around $157/mo. Low-mileage drivers could save 40% with Mile Auto compared to other insurers, and you won't need an app or tracking device. See how to buy affordable coverage for auto insurance by miles below.

UPDATED: Nov 1, 2024Fact Checked

Luke Williams

Insurance and Finance Writer

Luke Williams is a finance, insurance, real estate, and home improvement expert based in Philadelphia, Pennsylvania, specializing in writing and researching for consumers. He studied finance, economics, and communications at Pennsylvania State University and graduated with a degree in Corporate Communications.  His insurance and finance writing has been featured on Spoxor, The Good Men Project...

Insurance and Finance Writer

Heidi Mertlich

Licensed Insurance Agent

Heidi works with top-rated insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the need ...

Licensed Insurance Agent

UPDATED: Nov 1, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Nov 1, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Nov 1, 2024Fact Checked
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Mile Auto Insurance

Average Monthly Rate For Good Drivers

$157

A.M. Best Rating:

A-

Complaint Level:

High

Pros

  • Cheap rates for drivers with low annual mileage
  • Mile Auto doesn’t have a preferred repair network
  • Unlike most pay-per-mile program, no tracking device or app is required
  • Has an A- rating for financial strength from A.M. Best

Cons

  • Only available in Arizona, Florida, Georgia, Oregon, Tennessee, and Texas
  • Mile Auto has limited coverage options and doesn’t offer discounts
  • Has a high NAIC complaint index and many negative customer service reviews
Although Mile Auto insurance struggles with its customer service, it does well with its claims process and offers some of the lowest rates for low-mileage drivers. If you drive fewer than 27 miles per day, Mile Auto insurance might be right for you. Of course, you should still compare rates with other companies before you sign up for a policy. Mile Auto has low rates, but you might find a company better suited for your needs elsewhere.

Our Mile Auto insurance review found that the company is one of the few pay-as-you-go car insurance providers offering an alternate way to buy car insurance. So, you only pay for the miles you drive rather than a flat monthly fee.

Mile Auto Company Review- AI

Standard car insurance rates are set using various factors. While the traditional model works for many people, low-mileage drivers often feel they’re overpaying for insurance.

Mile Auto Insurance Rating

Rating CriteriaMile Auto Insurance Review
Overall Score3.3
Insurance Cost3.9
Discounts Available0.7
Claim Processing4.5
Customer Satisfaction2.2
Coverage Availability1.8
Coverage Value3.8
Digital Experience3.5
Company Reputation4.0
Business Reviews4.0
Plan Personalization3.0
Policy Options2.8
Savings Potential2.8

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Generally, Mile Auto caters to those who drive fewer than 10,000 miles annually. However, drivers looking for a low-mileage insurance discount without a tracking device might find Mile Insurance is their best option.

Read on to learn more about Mile Auto insurance and if it’s the right choice for your coverage needs. You can also enter your ZIP code into our free comparison tool above to see quotes from other pay-per-mile companies and find the best plan for you.

Mile Auto Insurance Rates Breakdown

Pay-per-mile insurance is usually cheaper for drivers who put less than 10,000 miles on their cars yearly. Even among the best pay-per-mile car insurance, Mile Auto insurance tends to offer the lowest prices.

Mile Auto Insurance Monthly Rates by Coverage Level, Age, & Gender

Age & GenderMinimum CoverageFull Coverage
Age: 16 Female$300$400
Age: 16 Male$320$420
Age: 18 Female$250$350
Age: 18 Male$270$370
Age: 25 Female$150$200
Age: 25 Male$170$220
Age: 30 Female$130$170
Age: 30 Male$140$180
Age: 45 Female$110$150
Age: 45 Male$115$157
Age: 60 Female$100$135
Age: 60 Male$105$140
Age: 65 Female$110$145
Age: 65 Male$115$150

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For full coverage auto insurance, Mile drivers pay about $157 a month. However, these rates are typical for low-mileage drivers, and the amount you pay for your coverage varies by several factors. You’ll see much higher prices if you drive more than 10,000 miles per year.

Full Coverage Auto Insurance Monthly Rates by Age, Gender, & Provider

Insurance CompanyAge: 18 FemaleAge: 18 MaleAge: 30 FemaleAge: 30 MaleAge: 45 FemaleAge: 45 MaleAge: 65 FemaleAge: 65 Male
AAA TablePress Logo$328$378$99$103$88$86$86$84
Allstate TablePress Logo$448$519$168$176$162$160$158$157
American Family TablePress Logo$305$414$116$137$115$117$113$114
Cure TablePress Logo$405$461$125$128$114$111$111$109
Farmers TablePress Logo$597$629$160$167$139$139$136$136
Geico TablePress Logo$220$254$90$87$80$80$78$78
Liberty Mutual TablePress Logo$626$626$174$200$171$174$167$170
Mercury TablePress Logo$283$318$87$91$78$77$77$76
Nationwide TablePress Logo$303$387$124$136$113$115$111$112
Progressive TablePress Logo$591$662$131$136$112$105$109$103
Safeco TablePress Logo$253$292$77$79$72$71$71$69
State Farm TablePress Logo$229$284$94$103$86$86$84$84
The Hartford TablePress Logo$407$469$126$133$115$113$112$109
Travelers TablePress Logo$530$740$99$108$98$99$96$97
USAA TablePress Logo$180$203$74$79$59$59$58$57
U.S. Average$416$501$128$139$119$119$117$117

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Other factors affecting your auto insurance from Mile include your location, age, and driving history, but your annual mileage is the most important. Check out the table below to see how much you could pay for full or minimum coverage based on driving record:

As you can see, you’ll pay much more for Mile Auto coverage if you have an accident or DUI on your record. Keep reading this pay by miles car insurance review to see how how Mile Auto ratings are.

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Mile Auto Insurance Reviews

Founded over a decade ago, Mile Auto insurance is underwritten by the older company, Spinnaker Insurance. So, is Mile Auto insurance good?

Mile Insurance Business Ratings & Consumer Reviews

AgencyMile Auto Insurance Review
Consumer Reports TablePress LogoScore: 65/100
Avg. Customer Satisfaction
NAIC Canva (2)Score: 0.97
Avg. Complaint Volume
A.M. BestScore: A-
Great Financial Strength

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While it struggles with complaints, Spinnaker has an excellent rating from A.M. Best. A.M. Best rates companies on their financial strength, and Spinnaker’s A- grade means Mile won’t struggle to pay any claims you need to make.

Spinnaker has a lot of experience in the insurance industry, but it also receives more complaints.

In fact, the National Association of Insurance Commissioners (NAIC) reports that Spinnaker receives nine times as many complaints as similarly sized companies. However, it’s unclear how Spinnaker’s high number of complaints affects Mile auto reviews.

As a pay-per-mile company, Mile insurance isn’t for everyone. However, you might find the lowest rates with Mile if you’re looking for auto insurance for infrequent drivers. Mile is currently only available in seven states, though the company plans to expand throughout the U.S.

Mile Auto Insurance Review: Mile Auto Site Screenshot

Unfortunately, Mile insurance reviews aren’t always favorable. The Better Business Bureau (BBB) rates companies on their ability to resolve customer complaints. Mile Auto doesn’t have a rating from the BBB, but the company site lists several complaints.

Negative MileAuto insurance reviews mainly focus on how hard it is to contact customer service. Mile’s customer service line is only available during business hours, Monday through Friday, and representatives are often slow to respond to requests.

Tracey L. Wells Licensed Insurance Agent & Agency Owner

People also say the window of time Mile provides to submit odometer pictures is inconveniently small. Its lack of online options to update your payment details can also make managing your insurance policy challenging.

However, it’s not all bad news. MileAuto reviews rave about their cheap coverage, and often say they can’t find lower rates elsewhere. While its customer service leaves something to be desired, most Mile drivers report overall satisfaction with the claims process.

Mile Auto Insurance Coverage Options

Mile sells enough coverage to meet state minimum auto insurance requirements and full coverage needs. It doesn’t have as long a list as some competitors, but you can buy the following coverages from Mile:

  • Property Damage Liability: This part of liability insurance covers damage you cause to other people’s property in an accident, such as cars, buildings, or fences.
  • Bodily Injury Liability Insurance: As the other half of liability insurance, this part pays for damages resulting from injuries to others when you’re at fault in an accident..
  • Collision Insurance: Liability insurance doesn’t cover any of your repair bills after an accident you cause. You’ll need collision insurance if you want help with your repair bills.
  • Comprehensive Insurance: There’s a lot more than accidents that can damage your car. Comprehensive insurance covers unexpected events like fire, extreme weather, flooding, vandalism, theft, and animal contact. (Find out More: Does car insurance cover hitting a deer?)
  • Uninsured/Underinsured Motorist Coverage: Every state selling Mile coverage requires car insurance before you can drive, but not all drivers follow the law. Uninsured motorist protects you from drivers with inadequate or no coverage.
  • Personal Injury Protection/Medical Payments Coverage: Medical bills after a car accident can get pricey quickly. Medical payments or personal injury protection insurance helps pay health care expenses after an accident.

These are the most basic options for car insurance you can find at most companies. Mile doesn’t have the extended insurance options as larger companies, but it offers roadside assistance and rental car reimbursement.

Understanding the Mile Auto Insurance Pricing Model

Standard insurance companies calculate a flat fee based on your unique characteristics. Once your insurance premium gets calculated, you can split your payments into monthly increments or pay in full.

Mile Auto Insurance Review: Pay Per Mile Car Insurance Definition Card

Mile Auto insurance doesn’t work like a standard company. Instead, Mile offers pay-per-mile coverage, meaning you pay for each mile you drive. So the fewer miles you drive, the less you’ll pay.

To start, Mile calculates a base rate. Your base rate is the amount you’ll pay for car insurance every month, no matter how many miles you drive.

Mile sets your base rate the same way standard companies craft rates. The company considers your age, gender, location, coverage needs, vehicle type, and driving history to determine your base rate. Then, you’ll get a price for every mile you drive.

For example, a common base rate with Mile is $35 a month. If your per-mile rate is $0.05 per mile and you drive 400 miles in a month, your monthly bill would be $55.

Most pay-per-mile insurance companies track your mileage through a smartphone app or a device you plug into your car. Mile Auto takes a slightly different approach — you’ll need to submit a photo of your odometer once a month.

You don’t need to worry about remembering to submit your photos since Mile sends reminders through email and text. You simply need to click on the link Mile sends you to submit your monthly photo and follow the instructions. Learn more about how your annual mileage affects auto insurance.

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Considerations When Planning a Long Road Trip as a Mile Auto Policyholder

Low-mileage insurance is great for your daily routine, but what happens if you want to spend the weekend out of town? U.S. drivers frequently put hundreds of miles on their cars in a single road trip, which can cause your rates to double or more. Pay-per-mile companies usually limit the number of daily miles they charge to avoid making it cheaper to get insurance from a standard company.

Mile Auto isn’t clear about its policy towards road trips, but similar competitors like Metromile car insurance cap daily miles at 250.

When you buy pay-per-mile insurance, check with a representative before you go on a long trip. While Mile Auto probably has a plan for long trips, checking beforehand might save you money. Also, find out how to get a low-mileage discount.

Mile Auto Discounts Available

Since Mile Auto insurance offers low rates by charging by the mile, it doesn’t offer other auto insurance discounts. So if you’re not a low-mileage driver and want to take advantage of discounts, you should consider a standard insurance company instead.

Keep reading our Mile Auto car insurance by miles insurance review to see how this top provider compares against competitors.

How Mile Auto Ranks Among Providers

Mile Auto, Inc. has few competitors for pay-per-mile coverage, so finding companies to compare can be tricky. However, you have a few options, including the following:

  • Metromile: Metromile is a pay-per-mile company available in eight states and is ideal for people looking for more technological options. With Metromile, you use a plug-in device to track your miles.
  • Allstate Milewise: Milewise is a mileage tracking program offered by Allstate to give low-mileage drivers an option to save. Milewise is available in 21 states and uses a plug-in device paired with an app. Check out Allstate Milewise reviews from customers to see if the program is right for you (Learn More: Allstate Milewise Review).
  • Liberty Mutual ByMile: Available in 17 states, ByMile also uses a plug-in device paired with an app. ByMile is a good choice for low-mileage drivers who go on the occasional road trip.
  • Nationwide SmartMiles: SmartMiles has the widest availability, covering 40 states. SmartMiles uses a plug-in device to track your miles and has some of the best customer service ratings.

Like standard car insurance, comparing your options is important when looking for pay-per-mile coverage. Another consideration is whether low-mileage insurance is right for you, but a representative can help you decide.

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How the Mile Auto Insurance Claims Process Works

Our MileAuto review found that the company has a simplified claims process for car insurance policyholders, despite the mixed Mile Auto insurance rating found in reviews.

When an unfortunate incident occurs, initiating an auto insurance claim with Mile Auto involves promptly reaching out to their customer service. This direct approach is designed to facilitate a smooth process, even as some customers have expressed desires for improvement in service responsiveness.

Mile Auto insurance reviews on Reddit show policyholders enjoy a smooth claims process, and one user noted that their rates didn’t go up after a claim.

Mile Auto Insurance Review: Reddit Site Screenshot

Another Reddit user noted the convenience of the claims process by mentioning how an appraiser came to them and they were able to pick their own repair shop.

Learn More: How to File an Auto Insurance Claim

When filing a claim, policyholders must provide a comprehensive account of the incident, supported by documentation such as damage photos, police reports, and witness statements. This thorough documentation aids in Mile Auto’s claims process. The company may conduct a vehicle inspection to accurately assess repair costs, a step integral to the Mile Auto claims process.

Mile Auto Insurance Review: How to File an Auto Insurance Claim Infographic

Communication is emphasized throughout, with Mile Auto keeping the insured informed from the initial filing to the claim’s resolution, whether it involves repair authorizations or dispute resolutions. This communication is key to addressing any concerns about how to cancel Mile Auto insurance or queries about coverage specifics.

Pay-Per-Mile Car Insurance Defined

Pay-per-mile car insurance, including offerings like pay per mile auto insurance and car insurance by the mile, presents a modern solution tailored for drivers who use their vehicles sparingly. This insurance model allows drivers to pay a car insurance premium based on how many miles they drive each month.

Mile Auto Insurance Review: Car Insurance Premiums Definition Card

The primary benefit of pay-per-mile car insurance, as seen in offerings like pay per mile car insurance, is lower auto insurance rates if you drive less. This model departs from traditional flat-rate policies, introducing a more equitable approach where the amount you drive directly influences your insurance costs.

However, questions like “What is Mile Auto?” and “How does by the mile car insurance work?” often arise, highlighting the need for clarity and understanding of these innovative policies. When deciding whether you want to pay for coverage by miles, auto insurance reviews from customers are a great place to start.

Drivers That Wouldn’t be a Good Fit for Mile Auto

Mile Auto insurance emerges as a compelling option for drivers with specific needs, yet questions like “Is Mile Auto legit?” and “Is Mile Auto a good insurance company?” are common among those considering this pay-per-mile car insurance model. Given its unique approach, understanding its suitability involves looking at mile pay per mile insurance reviews and reviews on Mile Auto insurance more broadly.

For frequent drivers accumulating over 10,000 miles annually, the appeal of Mile Auto might wane compared to traditional insurance policies with a flat rate. This shift in cost-effectiveness prompts those considering Mile Auto to delve into pay-per-mile car insurance reviews to see if the savings associated with fewer miles driven align with their driving habits.

The availability of Mile Auto in certain states also means that not everyone can access its services. So, the company’s insurance offerings might not meet the needs of drivers looking for various types of auto insurance coverage, according to reviews on Mile Auto insurance.

Exploring Mile Auto Insurance reveals a pivotal truth: while its pay-per-mile model offers substantial savings for the low-mileage driver, understanding its full value requires a deep dive into user reviews and the nuances of its customer service.

Brad Larson Licensed Insurance Agent

When it comes to customer support, Mile Auto customer service reviews reveal some challenges, particularly around the process for submitting odometer readings and reaching support staff. These aspects are crucial for drivers who prioritize customer service and efficient digital interactions for managing their insurance needs.

Learn More: Auto Insurance Companies With the Best Customer Service

For those accustomed to the convenience of automatic mileage tracking, the manual submission process for odometer readings that Mile Auto employs might seem less appealing, despite its advantage of not requiring GPS tracking. This approach, while valued for its privacy considerations, is an essential factor to weigh, based on mile auto customer service feedback and operational preferences.

Lastly, while exploring “Is Mile Auto a good insurance company?” you may wonder if the provider offers discounts. Unfortunately, pay-per-mile car insurance reviews show that Mile Auto offers no discount opportunities unlike most traditional companies.

So, is Mile Auto legit for me? While Mile Auto Insurance holds promise for low-mileage drivers and those concerned about privacy without GPS tracking, it’s vital to consider individual driving habits, service expectations, and the need for comprehensive coverage.

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See if Pay-Per-Mile Coverage Is Right for You and Get Cheap Mile Auto Insurance Today

Although Mile Auto insurance struggles with its customer service, it does well with its claims process and offers some of the lowest rates for low-mileage drivers. If you drive fewer than 27 miles per day, MileAuto car insurance might be right for you.

Of course, you should still compare rates with other companies before you sign up for a policy. Mile Auto has low rates, but you might find a company better suited for your needs elsewhere. Use our free quote comparison tool below to find cheap usage-based auto insurance rates near you.

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Frequently Asked Questions

How much does Mile Auto insurance cost?

Expect to pay around $157 monthly for Mile Auto insurance rates, though they vary by driver. In addition, the company boasts savings of up to 40% compared to standard car insurance companies, since they use your mileage to set rates.

Learn More: How Annual Mileage Affects Your Auto Insurance Rates

Your Mile insurance rates consist of two parts. First, you’ll pay a monthly base price, no matter how many miles you drive. The second half is your per-mile fee, which you’ll pay for each mile you drive in a month.

Does Mile Auto have a maximum number of miles it charges per day?

Mile Auto is vague about whether it caps the number of miles you get charged daily, and its policy likely varies by state. However, most pay-per-mile insurance allows drivers to take occasional road trips without paying high prices.

Is Mile Auto insurance affordable?

Mile Auto can be much more affordable compared to standard providers. As for pay-per-mile insurance, Mile Auto is one of the cheapest auto insurance companies on the market.

Wondering if another provider has lower rates? Find out by entering your ZIP code into our free quote comparison tool below.

How does Mile Auto Insurance work?

Mile Auto Insurance uses a telematics device, often referred to as a “dongle,” that plugs into your car’s OBD-II port or utilizes a mobile app. This device collects data about your driving habits, such as mileage, speed, braking, and acceleration. The collected data is used to calculate your insurance premiums, with safer driving behavior potentially resulting in lower rates.

Is Mile Auto Insurance suitable for everyone?

Mile Auto Insurance may be a good fit for individuals who drive less frequently, exhibit safe driving habits, and are comfortable with the use of telematics technology. However, it may not be ideal for those who have concerns about privacy or who drive extensively, as their rates may not be as competitive for high-mileage drivers.

What factors affect the cost of insurance with Mile Auto Insurance?

The cost of insurance with Mile Auto Insurance is influenced by these five factors, including:

  • Mileage
  • Driving behavior
  • Vehicle type
  • Location
  • Personal details

Read More: Factors That Affect Car Insurance Rates

Is Mile Auto good insurance?

A top question readers ask is, “Is Mile Auto insurance legit?” Mile Auto Insurance can be an excellent option for certain drivers, especially those who drive less frequently.

The company stands out for offering low auto insurance rates for pay-per-mile insurance, potentially allowing low-mileage drivers to save up to 40% on their insurance coverage compared to traditional insurers. A significant advantage is that the Mile Auto insurance company does not require an app or tracking device for mileage verification, which is a unique feature in the pay-per-mile insurance space.

How does Mile Auto work?

MileAuto insurance operates on a pay-per-mile model, which is designed to offer a more flexible and often cheaper insurance option for drivers who use their vehicles less frequently. Check out pay by miles auto reviews to see if this system works for your driving habits.

Is there a Mile Auto insurance app?

There is not a Mile Auto app for tracking mileage. Instead of relying on GPS tracking devices or mobile apps, Mile Auto asks customers to manually submit photos of their car’s odometer to calculate your insurance costs based on the miles you drive, aligning with Mile Auto’s pay-per-mile model.

This approach caters to those who prioritize privacy, as it avoids continuous location tracking. Customers receive email reminders to submit their odometer readings, ensuring they remember to report their mileage for accurate billing.

What is the Mile Auto insurance phone number?

Mile Auto insurance customer service can be reached through their business line, which operates during standard business hours from Monday to Friday. If you’re wondering how to manage your auto insurance policy with Mile Auto, visit the official website for the latest contact information and insurance documents.

Who owns Mile auto insurance?

Our review of pay by miles car insurance found that Spinnaker Insurance owns Mile Auto.

Who has the best pay-per-mile car insurance in Texas?

We found that Safeco, Progressive, and Allstate offer the best pay-as-you-go auto insurance in Texas. However, you should check out various pay-per-mile car insurance reviews to find the right program for you.

Learn More: Best Texas Auto Insurance

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Luke Williams

Insurance and Finance Writer

Luke Williams is a finance, insurance, real estate, and home improvement expert based in Philadelphia, Pennsylvania, specializing in writing and researching for consumers. He studied finance, economics, and communications at Pennsylvania State University and graduated with a degree in Corporate Communications.  His insurance and finance writing has been featured on Spoxor, The Good Men Project...

Insurance and Finance Writer

Heidi Mertlich

Licensed Insurance Agent

Heidi works with top-rated insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the need ...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for Mile Auto

2.19 (12 reviews)
1
July 25, 2023

Bm7

If I could give Negative 10 Stars

Claims department is the absolute worse and it feels like a con company, since only 3-5 people working there. The adjuster is a ghost who I haven’t been able to talk to since my accident, the claims guy was super rude to me and wouldn’t listen to what I had to say stating that he “doesn’t care” and that “he also worked for AllState” and knows how things “work”, which I’m assuming he doesn’t, since he no longer works there. ...
Claims department is the absolute worse and it feels like a con company, since only 3-5 people working there. The adjuster is a ghost who I haven’t been able to talk to since my accident, the claims guy was super rude to me and wouldn’t listen to what I had to say stating that he “doesn’t care” and that “he also worked for AllState” and knows how things “work”, which I’m assuming he doesn’t, since he no longer works there. I have a car insured by AllState and never had any issues with them. Anyhow, I report this man who didn’t help and had no manners and no one did nothing about it. The supervisor also didn’t fix my issue and now isn’t answering calls either. Trash company! They gave me a reservation for a rental that no one can locate and the only car they fully cover was broken down, meaning I would have to pay out of pocket for even a cheap nissan which is preposterous, why do I pay almost $500 a month for an insurance of a 9yo car and they can’t even cover a simple compact car? SCAM!!!!!! Stay away from them, get the well known insurance companies and spare the headache.
1
July 3, 2023

Jett95

Just don’t do it!

Stay far far away! They asked for the odometer reading for only one of my cars. I had three insured with them. The next thing I know they charge me the full rate per mile on all cars saying they never received any info. They never asked for all cars in the text. They also don’t tell you what your payment is until the day they plan to deduct it from your account. My payment ended up being over $500 more than I ever paid with my previous company....
Stay far far away! They asked for the odometer reading for only one of my cars. I had three insured with them. The next thing I know they charge me the full rate per mile on all cars saying they never received any info. They never asked for all cars in the text. They also don’t tell you what your payment is until the day they plan to deduct it from your account. My payment ended up being over $500 more than I ever paid with my previous company. Also, the website is useless. I was never able to log into my account. The customer service person told me they were a new company still working out the kinks.
1
April 10, 2023

LaTrina_Roberson_

Fraudulent company

This company is the worst I've experienced. First time using them and I paid too much to not be insured over a photo of my odometer. I've never been uninsured but I went to this company for the low price but the gimmick is they increase the premium every month. This company shouldn't even be running. Bunch of crooks. And they better return my $190 they stole from me!
1
April 7, 2023

Account_User

Liars

They will just cancel you no warning stating the bank declined the transaction while my bank says there are no declines. I trust my Credit Union more than a shabby insurance company. So should you.
1
April 5, 2023

Shugs

Horrible Insurance Company

I had never heard of Miles Auto Insurance before and as a former customer I understand why. I was insured by Miles Auto for a short period of time. Every month my premium would increase dramatically . Additionally, advised before starting the policy that I would have to turn in my mileage by a certain every month to determine my premium. I wouldn’t recommend unless you enjoy not knowing how much your payment is right before they deduct it from...
I had never heard of Miles Auto Insurance before and as a former customer I understand why. I was insured by Miles Auto for a short period of time. Every month my premium would increase dramatically . Additionally, advised before starting the policy that I would have to turn in my mileage by a certain every month to determine my premium. I wouldn’t recommend unless you enjoy not knowing how much your payment is right before they deduct it from your account.
1
September 20, 2022

TrippleB

Stay Away!

We had three cars and three drivers insured, and removed one of the cars one month before our renewal. I didn't pay attention, but a couple of months later I discovered they literally doubled our premium on the two existing cars, base rate went from $35 to $65 and per-mile went from $.08 to $.14. I called to ask why and they told me I lost the 'multi-car- discount. OK, but I still have two cars insured, and the bottom-line is it costs me *more* t...
We had three cars and three drivers insured, and removed one of the cars one month before our renewal. I didn't pay attention, but a couple of months later I discovered they literally doubled our premium on the two existing cars, base rate went from $35 to $65 and per-mile went from $.08 to $.14. I called to ask why and they told me I lost the 'multi-car- discount. OK, but I still have two cars insured, and the bottom-line is it costs me *more* to insure *two* cars than it did to insure *three* cars. Also, my wife was involved in an accident on July 3d and I've been getting the runaround from their 'adjuster' [REDACTED NAME] [REDACTED NAME] for two months. Not only am I getting the runaround, but he is a miserable person to work with. Very short and snotty, if his job was not specifically to screw customers on behalf of the company, he would never get any other type of customer-facing position anywhere else. Miserable, miserable human being. Plus, you have to send in odometer pictures and then an invoice generates, that always seems to be on a Friday and they automatically charge you two days later which is Sunday. There is no chance to contact them over the weekend of there is a problem. This month they only sent me a link to update the odometer for one car, the other was in the shop. I assumed they only sent me the link because they knew the other one was in the shop. Nope - upon receiving the invoice (Friday morning at 1:01AM, the second car (in the shop) was charged 1,240 miles for a total of $214.05. I had to call and managed to reach someone Friday who adjusted the invoice. Had IU not been keeping a hawk-eye on my email that day I would have been charged extra money I was not prepared for, over drafting my account by about $175! Stay away from these crooks, and believe the bad reviews...
5
August 5, 2021

Bobby_provost

Great company

It was inexpensive and easy to cancel the customer service made every call eady and a pleasure to deal wih
1
August 5, 2021

Bobby_provost

Impossible to cancel

Impossible to cancel the customer service is never available and its more than frustrating and you can not cancel online.
5
June 24, 2021

INGRA

THE GOOD AND BAD - WHY I LOVE MILE AUTO

Let me tell you the good and the bad. I find this company after Liberty Mutual went up on a new policy that I had with them. They had quoted me a rate of about $500 for two cars. I went with them only for them to requote my policy and raise it to almost $800 per month!!! I was desperate and to top it off, I was a safe driver who didn't drive much. I have just signed my 2nd policy term and my rate went down again with Mile Auto. My rate for ...
Let me tell you the good and the bad. I find this company after Liberty Mutual went up on a new policy that I had with them. They had quoted me a rate of about $500 for two cars. I went with them only for them to requote my policy and raise it to almost $800 per month!!! I was desperate and to top it off, I was a safe driver who didn't drive much. I have just signed my 2nd policy term and my rate went down again with Mile Auto. My rate for the same two cars now cost me around $205 per month!!!! A savings of almost $600 per month. I love this company. What I don't like, it's hard to get in touch with them. They are only available from around 9 AM to around 5 PM EST - Monday - Friday. I had my insurance cancelled when my debit card was compromised. They could not get payment and it totally slipped my mind. When I got the notice in the mail, I tried to cal. I had to wait until Monday to make payment and reinstate my insurance. The company from my understanding is relatively new. How will they handle a claim or accident only time will tell? I am super happy that I made the switch, saving me $7200 per year, that's crazy good!
5
May 13, 2020

Atlanta1996

Great service and saved a lot of money

I wasn't driving my car much due to the pandemic. When I checked out their rates and coverage this was a much better deal for me given that I am a low mileage driver. I thought I had a good rate with my last company but this one was much better giving my limited use. I ended up with great cover its at a much lower rate. Very easy to deal with.
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