Mathew B. Sims is Editor-in-Chief and has authored, edited, and contributed to several books. He has been working in the insurance industry ensuring content is accurate for consumers who are searching for the best policies and rates. He has also been featured on sites like UpJourney.

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Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring that exis...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent

UPDATED: Aug 24, 2020

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Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Company Details
Address: 175 Water Street, 24th Floor
City: New York
State: New York
ZIP Code: 10038
Phone Number: 212-770-7000
Website: http://www.chartisinsurance.com
Year Founded: 1851
AM Best Rating: A
Company Rating 1 (1 review)

Things to remember...

  • AIU now operates under Charter Insurance
  • Campbell Solberg Associates was founded 1940 and services over 7,500 customers in New York City
  • CSA is an independent insurance carrier that represents multiple insurance ‘providers

This AIU auto insurance review will notify consumers that AIU now operates under the name Chartis Insurance. Chartis is a world leader in the insurance industry, servicing more than 70 million customers worldwide.

Campbell Solberg Associates (CSA) was founded in 1940, evolving into the present-day agency which serves more than 7,500 individuals, families, and businesses in the New York City area. CSA is an independent agency, which means that it represents several insurance carriers.

CSA is an independent agency, which means that it represents several insurance carriers. Instead of the customer shopping around for the best auto insurance deal, CSA will research its represented carriers to find the best combination of price, coverage, and service.

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AIU Auto Insurance Alternative: Campbell Solberg Associates

When a potential customer wants an auto insurance quote, the CSA website contains a quote tab at the bottom of every page. There is a choice of which type of policy is desired.

Then the customer can fill out a form with details such as name and address, and also the make, model, and year of the vehicle. CSA will shop the top carriers in the specified area and then contact the customer with the best options.

The customer can fill out a form with details such as name, address, as well as make and of the model vehicle. CSA will shop the top carriers in the specified area and then contact the customer with the best options.

CSA will shop the top carriers in the specified area and then contact the customer with the best options.

A basic, mandatory auto insurance policy can include up to six types of coverage. They are bodily injury liability, property damage liability, personal injury protection, collision, comprehensive, and uninsured/underinsured motorist protection.

Each type is priced separately, but not all types of coverage are mandatory. Customers can refer to the CSA website for details about what’s required by law. In addition to personal auto insurance, CSA also offers commercial auto insurance.

Customers who prefer not to submit a quote request online and would rather speak with a CSA representative can call the CSA Insurance Information and Quoting Center at 1-800-874-6172.

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AIU Auto Insurance Alternative: Campbell Solberg Associates Claims

If a customer is involved in an accident or an insured vehicle sustains non-collision damage such as weather-related damage due to hail, the customer can file a claim by calling his or her agent to find out what’s covered.

There is also a tab for existing customers on the CSA website which lists all of CSA’s represented companies and their contact information. Even if the vehicle damage appears minor, it is important to notify your insurance company.

The agent will advise the claimant as to what documents will be required to support the claim, such as a police report, insurance information from the other driver and copies of any bills resulting from the accident.

Many carriers now allow claimants to track the progress of claims online. Each state has its own laws that govern the claims process.

The CSA website includes a tab for customers that addresses frequently asked questions about the claims process. There’s information about whether or not premiums go up after an accident, different categories of car repair parts, and even what to do if a claimant is unhappy with how a claim is being handled.

AIU Auto Insurance Alternative: Campbell Solberg Associates Customer Service

The CSA website is very extensive and includes helpful advice for its customers. The “Learn about Insurance” tab addresses common policyholder concerns, such as how to save money on auto insurance and tips on auto safety.

Customers can click on the tab for existing customers to pay premiums online or file a claim. There are videos of interest, and, coming soon, an archive of relevant articles provided by the Insurance Information Institute.

CSA has been accredited with the Better Business Bureau since 2005, with an A+ rating. This rating is based partly on the fact that CSA has had no customer complaints filed. As a Trusted Choice insurance agency, CSA has met or exceeded the excellent standards set by the insurance industry.

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