Progressive Auto Insurance

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Company Details

6300 Wilson Mills Road

Mayfield Village
ZIP Code:
Phone Number:
Year Founded
AM Best Rating:
Company Rating 1 (3 reviews)

Things to Remember...
  • Progressive is a well-known car insurance provider
  • Progressive was the first to compare side-by-side quotes with competitors
  • Progressive uses local agents more than any other national insurance provider

This Progressive auto insurance review takes a look at one of America’s most well-known names in car insurance.

The Ohio-based property and casualty company was originally established in 1937 by co-founders Jeff Green and Joe Lewis.

Progressive sells insurance primarily in the U.S., where it currently has more than 10 million active policies now in force.

One of the main draws of this company is their willingness to compare quotes side-by-side with their competitors — a practice they were the first to introduce to the industry and one they continue to do today.

Their insurance products are sold online through their company website, over the phone, or through more than 30,000 independent agents around the country.

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Progressive Agents


Progressive actively supports purchasing auto insurance through local agents and claims to work with more local brokers and agents than any other national auto insurance company.

On their website, Progressive lists several good reasons for using a local agent including the fact that they are able to compare insurance products from a variety of different companies in order to find the best price.

Local brokers and agents are also able to customize a Progressive policy to perfectly suit any situation.

The company actively promotes the use of local brokers and agents because such people live and work in the same communities as their customers do.

This gives them a greater understanding of local conditions that might affect insurance products and any special local circumstances that might require extra attention.

Furthermore, the company believes that having an agent who lives and works in your area makes for a better agent-customer relationship.

Progressive provides an online agent locator directly on their website. Users simply fill out the requested information, click a button, and wait for the search engine to return its results.

In major cities, results may be rather numerous, while in smaller cities and rural areas the choices of local agents may be limited.

Progressive Locations


Progressive provides two different types of local outlets: concierge service centers and claims centers.

Concierge service centers are available in 25 states including New York, California, Arizona, and Florida.

These services centers provide the widest range of services to customers including claims adjusting, pickup and drop-off service, and more.

There are fewer than 100 of these centers all across the country, but the company does provide its concierge services in most areas through a network of certified repair facilities.

Claims centers are more abundant, with hundreds of them distributed among the 50 states.

Customers can speak with a local claims agent, file their claim paperwork, track their claim, and more.

Locating a local claims center, as well as a concierge service center, is as easy as going to the Progressive website and clicking on their state map.

The map shows links to the individual cities where centers are located; clicking on those links gives the address and hours of operation of each individual center.

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Progressive Awards and Customer Service

One of the things Progressive is known for is their innovative approach to customer service. They were the first major insurance carrier to offer quotes and policy purchases directly through their website.

They were also the first to use side-by-side comparisons with competitors and the first to utilize emergency response vehicles. They have won numerous awards over the last several decades for their customer service.

In 2010 the company won the top spot on the Keynote® Competitive Research’s Carrier Scorecard for the fourth quarter 2010. In fact, they have earned the top spot on 16 of the 17 scorecards.

This scorecard ranks insurance companies in categories including functionality, privacy and security, and quality and availability. Of the nine total categories reviewed, Progressive finished first in eight of them.

In addition, the company was honored by CIO Magazine with its 2010 CIO 100 Award for its web-based infrastructure that makes customer service more efficient and readily available.

Progressive Quotes


As previously mentioned, Progressive provides side-by-side quotes comparing its own products with those of major competitors. Their primary quote tool is found on the website and is quick and easy to use.

The quote tool is usable for many types of auto insurance and also for motorcycle, RV, boat, snowmobile, commercial vehicle, homeowners, renters, condo, and mobile home insurance products.

The entire quote process shouldn’t take more than a few minutes for most standard policies.

However, a quote is just a reasonable estimate which could change depending on your circumstances.

Progressive Careers

Progressive currently employs approximately 25,000 individuals around the country.

The company cites its dedication to its employees, along with an excellent working environment and good pay, as the primary reasons people want to work for them.

The search link allows the available positions to be filtered according to certain criteria and provides a way to post resumes and apply for specific positions.

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3 Reviews

  1. Anonymous August 4, 2014
  2. Noah Ponce De Leon May 12, 2015
  3. Shawn Boxwell February 18, 2016

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