Acceptance Auto Insurance Review

Acceptance auto insurance is designed to offer coverage to high-risk drivers. Feel free to use our comparison tool and receive free quotes from different companies

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Company Details


3813 Green Hills Village Drive

ZIP Code:
Phone Number:
Year Founded
AM Best Rating:
Company Rating 1.23 (43 reviews)

Mathew B. Sims is Editor-in-Chief and has authored, edited, and contributed to several books. He has been working in the insurance industry ensuring content is accurate for consumers who are searching for the best policies and rates...

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Written by

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance...

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Reviewed byDaniel Walker
Licensed Insurance Agent

UPDATED: Apr 27, 2020

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Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Things to remember...

  • Founded in 1969, Acceptance Auto Insurance was originally called First Acceptance
  • First Acceptance Auto Insurance is based in Nashville, Tennessee, but maintains close to 400 retail locations
  • Acceptance Auto offers coverage for high-risk drivers

Acceptance Auto Insurance, also called First Acceptance Inc., was founded in 1969. Acceptance retails, services, and underwrites non-standard auto insurance for those individuals who have a high-risk insurance rating.

They also cover individuals have been denied insurance by other companies, or have had their policies canceled by other providers.

Details on items including services, claims info, contact info and even careers with the company follow. Drivers with that high-risk label are almost guaranteed to pay higher insurance rates. So it’s important to compare options.

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Acceptance Auto Insurance Services

First Acceptance Auto Insurance often provides basic insurance to those individuals who need auto insurance to comply with state laws yet have a poor record either in terms of their driving history or payment history.

They also provide an array of auto insurance policies including:

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Acceptance Auto Insurance Locations

First Acceptance Auto Insurance is based in Nashville, Tennessee, but maintains close to 400 retail locations across twelve states including Tennessee, Mississippi, Alabama, South Carolina, Georgia, Florida, Texas, Missouri, Illinois, Indiana, Ohio, and Pennsylvania.

Acceptance is also licensed to insure motorists in 13 other states. Be sure to contact them directly if you’re unsure of coverage in your area.

Acceptance Auto Insurance Contact Information

Acceptance Auto Insurance has its main headquarters in Nashville, Tennessee. While you can find information online for Acceptance, it is recommended that you speak with an agent directly before purchasing a policy.

If you wish to contact First Acceptance the following addresses and numbers can be used. Representatives at these numbers can provide you with contact information for a local agent or office in your region.

Corporate Headquarters:
3813 Green Hills Village Drive
Nashville, TN 37215

Customer Service:
3813 Green Hills Village Drive
Nashville, TN 37215

Acceptance Auto Insurance Quotes

If you are considered a high-risk driver and have had difficulty obtaining insurance through other providers, you may wish to obtain a quote from First Acceptance.

People who fall into this category may include:

If you fall into one of these categories or are considered high risk for another reason, you can investigate a First Acceptance Auto Insurance online.

By entering some personal information onto a form you can also obtain a quote online. After that, it is recommended that you speak to an agent due to the specialized nature of this insurance.

Although certain circumstances could still result in denial of coverage by Acceptance, this provider does insure most people who apply. First Acceptance does not require a credit check in order to determine who will qualify for insurance.

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Acceptance Auto Insurance Careers

First Acceptance Auto Insurance lists several part-time and full-time openings in several different states within their company. These positions include:

  • Sales Agent
  • Retail Customer Service Representative
  • Claims Analyst
  • Claims Supervisor

The company’s website contains an easy search option to search for employment in a field or location of your choice.

Acceptance Auto Insurance Claims

There currently is no option for filing auto insurance claims online. Acceptance insurance recommends calling a claims representative at 1-800-779-2103 if you wish to file a claim. The company states on its website that it is in the process of developing a system for online claims filing.

Acceptance Auto Insurance Customer Reviews

In examining reviews online, it becomes clear that many consumers have been displeased with their experience with First Acceptance Auto Insurance.

There were complaints about First Acceptance not providing money when they say they will, providing much less money than the estimate to repair the vehicle, or the rudeness and unprofessional attitude of customer service staff.

Customers of First Acceptance also complained about the claims process, rates changing frequently without explanation, hidden fees, refusal to cover many claims, or only paying a small portion of the repair cost.

The positive aspect of First Acceptance is the fact that they will often provide drivers with insurance when no other companies will.

Every state in the U.S. requires drivers to carry some level of car insurance or risk suspension of their license to drive.

Click here and enter your zip code below for a free list of auto insurance rates now!



55 Reviews

  1. Charla Mosley January 4, 2012
  2. crystal January 4, 2012
  3. CM#23 February 1, 2012
  4. K.Frances April 16, 2012
  5. M May 16, 2012
  6. R. Gibbons June 7, 2012
  7. Todd Box July 1, 2012
  8. anita postell July 26, 2012
  9. TruXter August 18, 2012
  10. Corey Haney March 31, 2013
  11. F u June 12, 2013
  12. jose perea August 6, 2013
  13. jose perea August 6, 2013
  14. B Williams August 21, 2013
  15. Pissed off November 15, 2013
  16. Fredonia T December 17, 2013
  17. Meow January 24, 2014
  18. Angry Customer June 17, 2014
  19. Irritated July 20, 2014
  20. Sherrome Nichols July 29, 2014
  21. Johnathan October 28, 2014
  22. Ashley fell November 16, 2014
  23. marisol December 19, 2014
  24. horrible liars January 8, 2015
  25. Ken Butler June 10, 2015
  26. marcoringo June 30, 2015
  27. Ashley Welburn July 3, 2015
  28. TINA July 27, 2015
  29. D'Eriak Hudson July 28, 2015
  30. Gus August 8, 2015
  31. Kristina August 20, 2015
  32. Michelle E. September 15, 2015
  33. horrible cust. service September 30, 2015
  34. Barbara September 30, 2015
  35. Isja November 4, 2015
  36. Victoria November 12, 2015
  37. Marcie Coterel January 17, 2016
  38. Tina January 21, 2016
  39. Jazmin January 26, 2016
  40. Andre Williams February 4, 2016
  41. BRITTANY March 26, 2016
  42. kandice golebiewski April 5, 2016
  43. David Williams April 8, 2016
  44. Ashleygillon April 10, 2016
  45. Gwendolyn Henson April 28, 2016
  46. Gwendolyn Henson April 28, 2016
  47. SAM May 4, 2016
  48. Barbarette Legette June 15, 2016
  49. KAREN RICHARDS July 13, 2016
  50. Patty M. July 28, 2016
  51. Stacey September 15, 2016
  52. Charlotte November 14, 2016
  53. Me November 22, 2016
  54. Chanon Dillard January 10, 2017
  55. Tami June 23, 2017

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