Mathew B. Sims is Editor-in-Chief and has authored, edited, and contributed to several books. He has been working in the insurance industry ensuring content is accurate for consumers who are searching for the best policies and rates. He has also been featured on sites like UpJourney.

Full Bio →

Written by

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like and Safeco. He reviews content, ensuring that exis...

Full Bio →

Reviewed by Daniel Walker
Licensed Auto Insurance Agent

UPDATED: Aug 12, 2020

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We partner with top insurance providers. This doesn’t influence our content. Our opinions are our own.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Company Details
Address: 3813 Green Hills Village Drive
City: Nashville
State: TN
ZIP Code: 37215
Phone Number: 1-800-321-0899
Year Founded: 1969
AM Best Rating:
Company Rating 1.23 (43 reviews)

Things to remember...

  • Founded in 1969, Acceptance Auto Insurance was originally called First Acceptance
  • First Acceptance Auto Insurance is based in Nashville, Tennessee, but maintains close to 400 retail locations
  • Acceptance Auto offers coverage for high-risk drivers

Acceptance Auto Insurance, also called First Acceptance Inc., was founded in 1969. Acceptance retails, services, and underwrites non-standard auto insurance for those individuals who have a high-risk insurance rating.

They also cover individuals have been denied insurance by other companies, or have had their policies canceled by other providers.

Details on items including services, claims info, contact info and even careers with the company follow. Drivers with that high-risk label are almost guaranteed to pay higher insurance rates. So it’s important to compare options.

Compare online auto insurance quotes for FREE! Enter your zip code to get started!

Acceptance Auto Insurance Services

First Acceptance Auto Insurance often provides basic insurance to those individuals who need auto insurance to comply with state laws yet have a poor record either in terms of their driving history or payment history.

They also provide an array of auto insurance policies including:

  • Bodily injury liability
  • Property damage liability
  • Comprehensive auto insurance
  • Collision insurance

Free Auto Insurance Comparison

Enter your ZIP code below to view companies that have cheap auto insurance rates.

 Secured with SHA-256 Encryption

Free Auto Insurance Comparison

Enter your ZIP code below to view companies that have cheap auto insurance rates.

 Secured with SHA-256 Encryption

Acceptance Auto Insurance Locations

First Acceptance Auto Insurance is based in Nashville, Tennessee, but maintains close to 400 retail locations across twelve states including Tennessee, Mississippi, Alabama, South Carolina, Georgia, Florida, Texas, Missouri, Illinois, Indiana, Ohio, and Pennsylvania.

Acceptance is also licensed to insure motorists in 13 other states. Be sure to contact them directly if you’re unsure of coverage in your area.

Acceptance Auto Insurance Contact Information

Acceptance Auto Insurance has its main headquarters in Nashville, Tennessee. While you can find information online for Acceptance, it is recommended that you speak with an agent directly before purchasing a policy.

If you wish to contact First Acceptance the following addresses and numbers can be used. Representatives at these numbers can provide you with contact information for a local agent or office in your region.

Corporate Headquarters:
3813 Green Hills Village Drive
Nashville, TN 37215

Customer Service:
3813 Green Hills Village Drive
Nashville, TN 37215

Acceptance Auto Insurance Quotes

If you are considered a high-risk driver and have had difficulty obtaining insurance through other providers, you may wish to obtain a quote from First Acceptance.

People who fall into this category may include:

  • Single males, ages 16-24
  • Individuals with two or more driving violations
  • Those who have been charged with Driving under the Influence
  • Those with a poor credit rating
  • Individuals with a significant prior claims history
  • Those who have had a lapse in their insurance coverage

If you fall into one of these categories or are considered high risk for another reason, you can investigate a First Acceptance Auto Insurance online.

By entering some personal information onto a form you can also obtain a quote online. After that, it is recommended that you speak to an agent due to the specialized nature of this insurance.

Although certain circumstances could still result in denial of coverage by Acceptance, this provider does insure most people who apply. First Acceptance does not require a credit check in order to determine who will qualify for insurance.

Free Auto Insurance Comparison

Enter your ZIP code below to view companies that have cheap auto insurance rates.

 Secured with SHA-256 Encryption

Acceptance Auto Insurance Careers

First Acceptance Auto Insurance lists several part-time and full-time openings in several different states within their company. These positions include:

  • Sales Agent
  • Retail Customer Service Representative
  • Claims Analyst
  • Claims Supervisor

The company’s website contains an easy search option to search for employment in a field or location of your choice.

Acceptance Auto Insurance Claims

There currently is no option for filing auto insurance claims online. Acceptance insurance recommends calling a claims representative at 1-800-779-2103 if you wish to file a claim. The company states on its website that it is in the process of developing a system for online claims filing.

Acceptance Auto Insurance Customer Reviews

In examining reviews online, it becomes clear that many consumers have been displeased with their experience with First Acceptance Auto Insurance.

There were complaints about First Acceptance not providing money when they say they will, providing much less money than the estimate to repair the vehicle, or the rudeness and unprofessional attitude of customer service staff.

Customers of First Acceptance also complained about the claims process, rates changing frequently without explanation, hidden fees, refusal to cover many claims, or only paying a small portion of the repair cost.

The positive aspect of First Acceptance is the fact that they will often provide drivers with insurance when no other companies will.

Every state in the U.S. requires drivers to carry some level of car insurance or risk suspension of their license to drive.

Click here and enter your zip code below for a free list of auto insurance rates now!