The Complete Guide and Review of the Liberty Mutual App (2022)

The Liberty Mutual app allows policyholders to complete basic tasks, such as accessing ID cards and policy documents, updating your coverage, making payments, and filing claims. Many customers leave good reviews about the Liberty Mutual app and the customer service from Liberty Mutual agents. The Liberty Mutual app seems to be especially useful for filing and managing claims. Give it a try today.

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring that ex...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent Daniel Walker

UPDATED: Feb 14, 2022

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Things to Remember

  • The Liberty Mutual app can be used to complete basic tasks, such as accessing your ID cards and policy documents, updating your policy, filing claims, making payments, and more
  • The Liberty Mutual app has excellent reviews on the Apple Store and the Google Play store, although the Android version of the app seems to have a few more glitches than the Apple version
  • The Liberty Mutual RightTrack app is not the same as the standard Liberty Mutual app, as it is specifically designed for Liberty Mutual policyholders who have enrolled in the RightTrack program

If you’re a Liberty Mutual auto insurance customer, you may be thinking about using the Liberty Mutual app to manage your policy. However, you don’t want to go through the hassle of downloading an app and getting it all set up if it isn’t worth it. Therefore, we’ve put together this guide to give you an idea of how you might be able to use the app and show you what other customers think of it.

Keep reading below to see the tasks you can complete on the Liberty Mutual app, what online reviews say about its functioning, and whether we recommend using it.

If mobile-friendliness is important to you, enter your ZIP code into our free quote comparison tool above to find an auto insurance company that has an app similar to the Liberty Mutual app.

What can I use the Liberty Mutual app for?

The Liberty Mutual app is similar to other insurance companies’ apps, except it focuses more on its existing customers than selling to potential customers. You can use your Liberty Mutual login on the app to complete the following functions:

  • Get your insurance ID cards
  • View and pay your bill
  • File and manage claims
  • View auto insurance policy documents
  • Update your auto insurance policy
  • See your policy and coverage details
  • Opt-in to paperless billing

While you can complete all of these actions on Liberty Mutual’s website, the app has a few features that are mobile-only. This includes signing up for text notifications regarding claims, GPS mapping, gathering information and photos after an accident, and locating mechanics and garages near you.

Much of the app is centered around the action of filing and managing claims, which makes it very convenient to report a claim and record information directly from the scene of an accident.

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Where is the Liberty Mutual app available?

The Liberty Mutual app is available for both Android and Apple devices. Android users can download it from the Google Play store, while Apple users can download it from the Apple store.

How are the Liberty Mutual app reviews?

Out of over 181,000 reviews on the Apple store as of this writing, the Liberty Mutual app has 4.8 out of 5 stars. Many of the reviews are ecstatic about the customer service they have received as well as the easy claims process. Between the claims adjusters and the easy accessibility to claims information and forms in the app, customers seem to be happy with how easy it is to process photos and documentation.

Out of over 33,000 reviews on the Google Play store as of this writing, the Liberty Mutual app has 4.7 out of 5 stars. However, the reviews are a little more mixed with many neutral reviews of the company and app. Overall, it seems that Android users find the app to be mediocre but useful for completing basic tasks. With such a high rating, we would still recommend trying it out if you’re a Liberty Mutual policyholder with an Android.

What’s the difference between the standard app and the RightTrack app?

Many users seem to confuse the standard Liberty Mutual app with the Liberty Mutual RightTrack app. However, these are two very different apps that complete different functions.

The standard Liberty Mutual app is for all policyholders to manage their policies, access coverage information, and complete the claims process. On the other hand, the RightTrack app is specifically for Liberty Mutual policyholders who have signed up for the RightTrack program.

The Liberty Mutual RightTrack program is a usage-based insurance (UBI) program that rewards drivers for safe driving habits and behaviors. The RightTrack app is used to track driving behaviors, such as braking, acceleration, time of day, number of miles, and more.

You must sign up for the program under your policy details and then download the RightTrack app. Allow the app to track your trips for at least 90 days, and you could see a discount between 5% and 30%, depending on how well the app rates your driving.

As you can see, the RightTrack app is different from the standard Liberty Mutual app in that it isn’t used for managing basic policy information. However, the two apps can be used in conjunction to manage different parts of your policy.

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Should I use the Liberty Mutual mobile app?

Whether or not you download the Liberty Mutual app is personal preference. Many of the features that are available on the app are also available on the website. However, the app can make the processes a lot more convenient, since they are available straight on your phone.

The claims process on the app seems to be a lot more handy on the app than on the website, since you can add information, photos, and documentation from anywhere. You could even use the app to file your claim at the scene of the accident while everything is fresh.

While a few people have trouble with glitches in the app or adjusting to how it works, you can always call the Liberty Mutual number at (800) 290-8711 for tech help.

If you’re really against the app and website, you can always use the Liberty Mutual “pay bill without logging in” option, which you may need to access through a link in your email. All you need is your name and birthday.

Overall, we recommend giving the app a try and seeing how it works for you.

If you want to apply for auto insurance that includes an easy-to-use app similar to the Liberty Mutual app, enter your ZIP code into our free quote comparison tool below.

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