American Family Auto Insurance

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Company Details

6000 American Parkway

ZIP Code:
Phone Number:
Year Founded
AM Best Rating:
Company Rating 1 (2 reviews)

Things to Remember...
  • American Family Insurance works  mainly through independent agents
  • American Family Insurance also offers coverage quotes on their website
  • American Family Insurance has had several complaints concerning their claims process

For an American Family Auto Insurance review, you have come to the right place!

Here we will discuss some of the important things that you need to know about the American Family Insurance company and provide you with a way to contact them directly as well.

American Family Insurance was founded over 80 years ago in 1927 as Farmers Mutual Automobile Insurance. The name changed to American Family in 1963 as the company expanded their services to the general community.

The company works mainly through independent agents, or you can purchase insurance directly from their website by getting a quote and making a purchase.

Enter your zip code and get your free auto insurance quotes today!

American Family Insurance Claims


If you have an auto insurance claim to make with American Family Insurance, you can do so directly through one of their claims reps, or you can contact the agent that helped write your policy.

Their claims center is open 24/7 with live help, so you don’t have to worry about working through the process on your own.

In addition, they have regional claims offices in 22 cities if you want to file your claim in person.

When you report a claim with American Family Insurance you will need to provide them with the standard information that most auto insurance companies will require, including:

  • Name
  • Address
  • Phone number
  • Policy number
  • Date of accident/loss
  • Description of accident/loss
  • Insurance info for other involved parties

You can also view your claim online to see where it is at in the process.

Complaints About American Family


A common complaint about American Family Insurance, however, is that their claims department isn’t very good.

People have said that they have waited months to receive payments for claims or that the company didn’t pay their claims at all.

Another common complaint is that the company will pay lower than the repair costs of a vehicle stating that drivers can find lower repair costs if they choose a different mechanic or that the mechanic isn’t part of their chosen network.

These kinds of complaints are very important to pay attention to as if you are in a car accident, you want to ensure that the company that you use will provide you with the money you need to repair your vehicle if you have an accident.

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American Family Auto Insurance Reviews

We touched on some of the complaints that were made about this company regarding their claims department, but those weren’t the only issues that we discovered.

Recently, there have been several complaints that the company has raised rates based on poor credit ratings.

People who have complained about this stated that they had been with American Family Insurance for many years and when their credit dropped a couple of points because they took on new debt, their prices nearly doubled. While this may be legal, it’s not pleasant.

Another complaint made about the company came from employees. In an effort to cut costs, the company laid off a number of long-term employees with pensions and replaced them with younger employees with no experience.

The popular consensus is the company no longer wanted to pay the larger salaries, insurance benefits or pension plans.

We found dozens upon dozens of complaint regarding this company’s claim and rate practices, and we only found a few positive comments regarding the company.

American Family Insurance Quotes


Getting a quote from American Family Insurance is easy for their auto insurance products. Much like our quote tool, you enter your zip code to get started.

Unlike our quote tool, you will only receive a quote from American Family Insurance, and you will have to provide your phone, email, social security number and more to get a quote.

When you use our free quote tool, you will be able to access quotes from multiple companies in a single location.

You may not see American Family Insurance as one of your options because they may not offer a competitive price for the type of auto insurance services that you need in your area.

Enter your zip code and get your free auto insurance quotes right now!

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