National Unity Auto Insurance
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15303 Huebner Road, Bldg. #1
San Antonio
TX
78248
210.479.8886
http://www.nationalunity.com/
1969
B-
- National Unity specializes in selling insurance to Mexican cars and commercial trucks that are traveling from Mexico to the US and/or Canada
- National Unity was founded in 1969 but didn’t start selling insurance until 1995
- National Unity sells commercial and personal vehicle insurance, roadside assistance, and homeowners insurance
National Unity that is a little bit different from other auto insurance companies. The reason for this difference is that this company specializes in selling insurance to Mexican cars and commercial trucks that are traveling from Mexico to the US and/or Canada.
According to National Unity, they have more than 60 percent of the market share in this field, mainly because of their years of experience in this field. This company is an American owned and operated company that just happens to specialize in insurance for Mexican drivers.
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National Unity Background
Although the company was founded in 1969, they did not start selling specialized insurance until 1995.
At this point, because the field was so lucrative, the company chose to focus all of their resources in this direction, although they do still sell homeowners insurance for Texan residents as well.
The products offered by National Unity are:
- Commercial Vehicle
- Personal Vehicle
- Road Assistance
- Homeowners Insurance
In order to qualify for auto insurance coverage through National Unity, you have to be a permanent resident of Mexico who has business driving in the US or Canada.
There are also plans for people who live in Mexico but have their vehicles registered in California.
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National Unity Auto Insurance Agents
In order to purchase National Unity products, you have to use an independent agent. These auto insurance agents are listed on the National Unity website, which can be viewed in both English and Spanish.
The agents that are licensed to sell National Unity products are:
- VoyaUSA Seguro
- H-E0B
- Seguro Gringo
- Los Ahijados
- Super Seguro USA
- USA Seguro
- Seguro USA
- Agentes EnLinea
- Asegura TuAuto
- Palm Mexico Insurance
All of the links to each of these agents can be found on the National Unity website. This does not include phone numbers, just website addresses.
National Unity Auto Insurance Claims
In order to file a claim with National Unity in Mexico, you must call:
01.800.554.3498
If the accident occurs in the US, you must call:
800.554.3498
If your accident does occur in the US, then you will not be able to deal directly with your agent as they aren’t allowed to conduct business in the US. All auto claims are handled via telephone.
National Unity Auto Insurance Locations
National Unity’s corporate offices are located at:
One Huebner Parke
15303 Huebner Road
San Antonio, TX 78248
rrodriguez@nationalunity.com
They also have several Mexico Offices, which can be reached at the following email addresses:
Monterrey
asandoval@nationalunity.com.mx
CD. Jarex
jalvarez@nationalunity.com.mx
Tijuana
fparra@nationalunity.com.mx
Matamoros
rochoa@nationalunity.com.mx
Nuevo Laredo
jgarnica@nationalunity.com.mx
National Unity Auto Insurance Careers
Working at National Unity requires you to be able to speak both English and Spanish fluently.
There aren’t any jobs currently posted on the National Unity website, nor do they share what the benefits might be for working for the company.
National Unity Auto Insurance Reviews
We couldn’t find any reviews for this company online. A possible reason for this is that their US customers are very limited and their policies are only written for one week to one month at a time.
According to the Texas Department of Insurance, National Unity has not received a single complaint against their company via official channels.
These simply touch on the year the company was founded, the basic services that they offer and who is running the company at this time.
You cannot get quotes for National Unity without talking to one of their licensed independent agents. If you want to get the lowest prices on your insurance, then you need to get quotes before you do anything else!
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11 Reviews
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Review
This insurance company is incredibly difficult to deal with. After numerous attempts to contact them about a claim I managed to get a hold of someone who said they would issue a check and we should have it by Tue.
That was 3 weeks ago. Still calling every day and leaving messages but no one will talk to me or return my phone calls. I was hit by one of their drivers over 4 1/2 months ago.
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Review
This is one of the most unethical insurance companies I’ve ever seen. A woman driving her husband’s car hit me and admitted fault. After filing an initial claim, I made four calls to the adjuster assigned to my case and my calls were never returned.
I sent a priority mailed letter and police report and received no reply. Finally, I managed to get through to a random operator who looked up the claim and let me know it was denied because the woman driving wasn’t an authorized driver.
I have been unable to drive my car for almost a month while waiting to hear something…I find it extremely discourteous that they couldn’t call or send me a letter to inform me of the denial. If I can find a formal agency to complain to, I will.
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Review
The service this company provides is so terrible I would laugh if it was not my vehicle needing to be repaired. Their insured driver was ticketed for failure to yield causing the accident. So fault has always been on their insured driver.
They do not return calls as the reviews above have mentioned. I will feel lucky if I’m ever reimbursed for my damages.
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Review
Worst company ever to deal with!!!!
A woman driving way too fast through a parking lot hit my husband’s car when he was getting out. Luckily he was not injured but we could no longer shut our door due to the accident and obviously, couldn’t drive it.
Their coverage was supposed to get a rental vehicle so that we are able to at least get around yet every time we call they ignore the calls. They keep saying they have more and more time when we talk to random operators.
The absolute worst customer service you will ever have to deal with if you are the victim in a situation. If this is what it is like just to get attention for the vehicle I would have hated to see the situation if he would have needed medical attention.
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Review
My husband was rear-ended by a woman driving a brand new 2015 Jeep Grand Cherokee who did not have a drivers license (go figure). The car is registered in another woman’s name. Aside from the fact that she tried to leave the scene, she caused $6k of damage to our car and National Unity will not return my calls.
I keep calling them and they keep telling me someone will call me back. After speaking to the Georgia Insurance Commissioners office, I am sure that they will deny my claim due to the “unauthorized” driver provision in the policy. National Unity knows that Mexican customers often will buy a car in their name for another illegal in the US only to get a tag and will deny the coverage once they have an accident.
It’s a big scam, they collect the money and don’t pay their claims. Complain to your state insurance commissioner’s office. If they get enough negative complaints, they can pull their license to do business in that state. The insurance commissioner has a lot of pull with National Unity or any other company as they hold the purse strings.
Yes, this is the WORST service ever. Thank goodness I have uninsured motorist coverage and I turned it over to Allstate. It is too bad that they can not have a lower rating than one star.
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Review
Their insured attempted to make a left turn behind me and hit my car. Their black hawk claims examiner Mo Flores gave an absurd argument, refused to pay for the loss, and even sent their insured to sue me in small claims court.
The judge ruled that I did not cause the accident. It was 100% their fault. Now, their insured has to pay for the loss. What a gain for them!
If you are insured with this company or thinking about it, watch out!
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Review
Most of these reviews are very questionable. National unity is one of the best insurance around. I had a claim with them and the adjuster was very professional and they paid my claim in a timely manner. I now have national unity insurance coverage.
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THIS COMPANY IS BOGUS!
One of their supposed insured ran a stop sign and hit me. Georgia Patrol checked her insurance card out and found that she is insured with them. I called to get a claim number for the accident and the person taking the claim stated this person was active.
Then when I was assigned an adjuster that was with a different company, the adjuster took down all the information then she told me that this person was not active since 2014.
Well, why did she take the information and why did the person who took the initial claim say she was. Someone is lying within this company. I spoke to the officer who took the report days later and he rechecked the system and stated she was active and had shown him a recent insurance card. So, he suggested to file a civil suit against defendant and this company. That is the next step.
I was involved in an accident on May 25, 2015. I was struck from behind while at a stop light by one of your clients. Since then all I have been getting is the runaround, the check is in the mail that was 6 weeks ago. We will send an adjuster out, in two days that’s been two weeks ago. We are still investigating, that’s been 4 weeks ago. What’s there to investigate the police officer view the accident while it happened. Lies, Lies, and more lies!!!
Review
Giving a 1-star review is too generous.
Just trying to get a claim number out of this company is a joke. If you’re a Mexican national and want to come drive in the US and play bumper cars without any recourse, this is the insurance company for you.
Their claims department is a call center based in the Philippines and they give the run around like no other. Gab , Janine, Bea and the list goes on for all of the people who gave me attitude when I finally got one of them to admit that the person I spoke to on Tuesday never processed my claim and it’s now Friday. “You’ll have to wait to hear back from one of our adjusters for the claim number… Likely on Tuesday.” These people gave me nothing but attitude and a total runaround.
When you ask for a supervisor they put you on hold and pretty much just walk away from the phone. Best just go through your own insurance and fight for a settlement to make up for the stress of dealing with such a worthless company.
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Review
This is the worst insurance I ever had.
I’m a Mexican student studying in the US and I had an accident in downtown Sacramento. The insurance took forever to return my calls. At the end, they didn’t cover the accident which is terrible.
Guys, if you are students don’t use this insurance if you live in the US and you work on campus they have policies where they will not cover your accident also if you are traveling in the US and you’re here for more than 20 days they won’t cover the accident!
Please be really careful they are the worst of the worst. Be aware of insurances like national unity because they just want to take your money.
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