National Unity Auto Insurance Review

11 Reviews

1. Nanette Woodin September 20, 2012

   Review

   This insurance company is incredibly difficult to deal with. After numerous attempts to contact them about a claim I managed to get a hold of someone who said they would issue a check and we should have it by Tue.

   That was 3 weeks ago. Still calling every day and leaving messages but no one will talk to me or return my phone calls. I was hit by one of their drivers over 4 1/2 months ago.

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2. A. Garcia March 6, 2013

   Review

   This is one of the most unethical insurance companies I’ve ever seen. A woman driving her husband’s car hit me and admitted fault. After filing an initial claim, I made four calls to the adjuster assigned to my case and my calls were never returned.

   I sent a priority mailed letter and police report and received no reply. Finally, I managed to get through to a random operator who looked up the claim and let me know it was denied because the woman driving wasn’t an authorized driver.

   I have been unable to drive my car for almost a month while waiting to hear something…I find it extremely discourteous that they couldn’t call or send me a letter to inform me of the denial. If I can find a formal agency to complain to, I will.

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3. Clint D April 7, 2014

   Review

   The service this company provides is so terrible I would laugh if it was not my vehicle needing to be repaired. Their insured driver was ticketed for failure to yield causing the accident. So fault has always been on their insured driver.

   They do not return calls as the reviews above have mentioned. I will feel lucky if I’m ever reimbursed for my damages.

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4. C. Davis August 21, 2014

   Review

   Worst company ever to deal with!!!!

   A woman driving way too fast through a parking lot hit my husband’s car when he was getting out. Luckily he was not injured but we could no longer shut our door due to the accident and obviously, couldn’t drive it.

   Their coverage was supposed to get a rental vehicle so that we are able to at least get around yet every time we call they ignore the calls. They keep saying they have more and more time when we talk to random operators.

   The absolute worst customer service you will ever have to deal with if you are the victim in a situation. If this is what it is like just to get attention for the vehicle I would have hated to see the situation if he would have needed medical attention.

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5. Barbara September 4, 2014

   Review

   My husband was rear-ended by a woman driving a brand new 2015 Jeep Grand Cherokee who did not have a drivers license (go figure). The car is registered in another woman’s name. Aside from the fact that she tried to leave the scene, she caused $6k of damage to our car and National Unity will not return my calls.

   I keep calling them and they keep telling me someone will call me back. After speaking to the Georgia Insurance Commissioners office, I am sure that they will deny my claim due to the “unauthorized” driver provision in the policy. National Unity knows that Mexican customers often will buy a car in their name for another illegal in the US only to get a tag and will deny the coverage once they have an accident.

   It’s a big scam, they collect the money and don’t pay their claims. Complain to your state insurance commissioner’s office. If they get enough negative complaints, they can pull their license to do business in that state. The insurance commissioner has a lot of pull with National Unity or any other company as they hold the purse strings.

   Yes, this is the WORST service ever. Thank goodness I have uninsured motorist coverage and I turned it over to Allstate. It is too bad that they can not have a lower rating than one star.

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6. James Z November 9, 2014

   Review

   Their insured attempted to make a left turn behind me and hit my car. Their black hawk claims examiner Mo Flores gave an absurd argument, refused to pay for the loss, and even sent their insured to sue me in small claims court.

   The judge ruled that I did not cause the accident. It was 100% their fault. Now, their insured has to pay for the loss. What a gain for them!

   If you are insured with this company or thinking about it, watch out!

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7. Miguel April 2, 2015

   Review

   Most of these reviews are very questionable. National unity is one of the best insurance around. I had a claim with them and the adjuster was very professional and they paid my claim in a timely manner. I now have national unity insurance coverage.

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8. Lachelle Williams July 17, 2015

   THIS COMPANY IS BOGUS!

   One of their supposed insured ran a stop sign and hit me. Georgia Patrol checked her insurance card out and found that she is insured with them. I called to get a claim number for the accident and the person taking the claim stated this person was active.

   Then when I was assigned an adjuster that was with a different company, the adjuster took down all the information then she told me that this person was not active since 2014.

   Well, why did she take the information and why did the person who took the initial claim say she was. Someone is lying within this company. I spoke to the officer who took the report days later and he rechecked the system and stated she was active and had shown him a recent insurance card. So, he suggested to file a civil suit against defendant and this company. That is the next step.
9. Linda Bourne August 12, 2015

   I was involved in an accident on May 25, 2015. I was struck from behind while at a stop light by one of your clients. Since then all I have been getting is the runaround, the check is in the mail that was 6 weeks ago. We will send an adjuster out, in two days that’s been two weeks ago. We are still investigating, that’s been 4 weeks ago. What’s there to investigate the police officer view the accident while it happened. Lies, Lies, and more lies!!!
10. eli madero August 19, 2016

    Review

    Giving a 1-star review is too generous.

    Just trying to get a claim number out of this company is a joke. If you’re a Mexican national and want to come drive in the US and play bumper cars without any recourse, this is the insurance company for you.

    Their claims department is a call center based in the Philippines and they give the run around like no other. Gab , Janine, Bea and the list goes on for all of the people who gave me attitude when I finally got one of them to admit that the person I spoke to on Tuesday never processed my claim and it’s now Friday. “You’ll have to wait to hear back from one of our adjusters for the claim number… Likely on Tuesday.” These people gave me nothing but attitude and a total runaround.

    When you ask for a supervisor they put you on hold and pretty much just walk away from the phone. Best just go through your own insurance and fight for a settlement to make up for the stress of dealing with such a worthless company.

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11. Alvaro July 31, 2017

    Review

    This is the worst insurance I ever had.

    I’m a Mexican student studying in the US and I had an accident in downtown Sacramento. The insurance took forever to return my calls. At the end, they didn’t cover the accident which is terrible.

    Guys, if you are students don’t use this insurance if you live in the US and you work on campus they have policies where they will not cover your accident also if you are traveling in the US and you’re here for more than 20 days they won’t cover the accident!

    Please be really careful they are the worst of the worst. Be aware of insurances like national unity because they just want to take your money.

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