Mathew B. Sims is Editor-in-Chief and has authored, edited, and contributed to several books. He has been working in the insurance industry ensuring content is accurate for consumers who are searching for the best policies and rates. He has also been featured on sites like UpJourney.

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Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring that exis...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent

UPDATED: Aug 18, 2020

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Company Details
Address: 250 Commercial Street, Suite 500
City: Manchester
State: New Hampshire
ZIP Code: 03101
Phone Number: 416-367-4941
Website: http://www.fairfax.ca/Corporate/default.aspx
Year Founded: 1985
AM Best Rating: N/A
Company Rating 0 (0 reviews)

Things to Remember...

  • TIG Specialty Insurance merged with Clearwater Insurance Company on September 30, 2016
  • Fairfax, TIG’s parent company, provides customer service through communication with their shareholders and policyholders
  • Fairfax no longer underwrites under the TIG name

Update: TIG Specialty Insurance merged with Clearwater Insurance Company on September 30, 2016.

TIG Indemnity Insurance was actually known as TIG Specialty Insurance Company, which was a subsidiary of Fairfax Financial Holdings, LTD., out of Canada.

TIG Specialty Insurance Company had three affiliates: TIG Indemnity Company, Fairmont Premier Insurance Company, and Fairmont Insurance Company operating out of Delaware and California.

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TIG Policies

TIG was licensed to write insurance in Arizona, California, Colorado, Nevada, and Washington.

The company also underwrote surplus lines in Washington, D.C. and all states in the United States except for Maine.

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TIG Agents

However, there are agents that write for its other subsidiaries.

Each of the subsidiaries has a website which can be found on Fairfax’s website.

Once you are on a subsidiary website, you can pull up information, which includes the address, phone number, and email address of the various brokers.

Contacting the broker individually will provide the opportunity to obtain an insurance quote.

TIG Careers

Due to the closing of TIG, there are no longer any career opportunities available.

However, Fairfax’s subsidiaries have their positions posted on their individual websites. The subsidiary’s websites are all listed under Fairfax’s website.

TIG Reviews

The state of California insurance review board performed a claims review of TIG Indemnity for the period of April 1, 2001, through Mach 31, 2002.

During the review, it found numerous citations that violated the California Insurance Code.

The reviews were done for claims for the following personal automobile insurance categories:

  • Personal Auto Comprehensive
  • Personal Auto Collision
  • Personal Auto Property Damage
  • Personal Auto Medical Payment
  • Personal Auto Bodily Injury
  • Personal Auto Uninsured Motorist Bodily Injury
  • Personal Auto Uninsured Motorist Property Damage

Citations were also found for claims for commercial automobile insurance.

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The California insurance review board found violations for Commercial Bodily Injury, Commercial Auto Collision, Commercial Auto Comprehensive, Commercial Garage Keeper Bodily Injury Liability, Commercial Garage Keeper Legal Liability, and Commercial Auto Property Damage.

Altogether there was a total of 156 violations for 445 claims that were reviewed during this period.

The largest amount of violations were due to the company failing to create and enforce guidelines for quick investigating and processing claims that resulted from policyholder’s accidents or incidents.

However, the company’s response was to correct this immediately and train staff accordingly.

The second-largest violations were due to the company’s neglect of record keeping.

Apparently, the policyholder’s files were missing pertinent documentation related to the claims that were filed.

The violations were addressed by management with the claims department so that this would no longer occur during claims processing.

The state of California conducted another examination, which covered documents from January 1, 2003, until December 31, 2005. This examination related more to the financial dealings of the company and not violations.

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TIG Insurance Company Locations

TIG originally maintained two offices. The first office housed its records. The records office was located at:
250 Commercial Street, Suite 5000
Manchester, NH 03101

TIG’s home office was located at:
8880 Rio San Diego Drive, Suite 510
San Diego, CA 92108

Fairfax, the parent company, is headquartered in Toronto at the following address:
95 Wellington Street West, Suite 800
Toronto, Ontario, Canada
M5J 2N7
Phone: 416-367-4941

Driving directions are also available online.

Fairfax Customer Service

Fairfax, TIG’s parent company, provides customer service through communication with its shareholders and policyholders. On their website, you have the ability to view the chairman’s letters.

You also have the ability to receive press releases and annual and interim reports by signing up for this as an email alert.

The parent company, Fairfax, has been in existence since 1985. Fairfax and its subsidiaries continue to write casualty and commercial property insurance.

However, Fairfax no longer underwrites under the TIG name. Depending on the name under which the insurance is being underwritten, the A.M. Best rating varies.

For example, the C&F subsidiary is rated an “A”, but the other subsidiaries maintain an “A-” rating.

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References:

  1. http://www.tigspecialty.com/
  2. http://www.fairfax.ca/Corporate/company-profile/default.aspx
  3. http://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapid=26951915
  4. http://www.consumerreports.org/cro/news/2015/08/top-car-insurance-companies-that-wont-break-the-budget/index.htm
  5. http://www.fairfax.ca/Corporate/insurance-and-reinsurance-companies/default.aspx
  6. http://www.propertycasualty360.com/2015/11/19/20-auto-insurance-companies-ranked-from-worst-to-b
  7. http://www3.ambest.com/ratings/entities/CompanyProfile.aspx?ambnum=58364&URatingId=749096&bl=0&AltSrc=1&PPP=&AltNum=0&Ext_User=&Ext_Misc=&Portal=0