Manufacturers Alliance Auto Insurance

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Company Details
Address:

380 Sentry Parkway

City:
Blue Bell
State:
PA
ZIP Code:
19422-2357
Phone Number:
(610) 397-5000
Website:
Year Founded
1915
AM Best Rating:
Company Rating 5 (1 review)

Things to Remember...
  • Manufacturers Alliance Insurance is a Pennsylvania-based property and casualty company
  • They do not offer retail insurance products to individual consumers
  • Manufacturers Alliance serves customers in all 50 states

Manufacturers Alliance Insurance Company is a Pennsylvania-based property and casualty company and part of PMA Insurance Group; both entities part of PMA Companies, Inc.

Manufacturers Alliance services commercial customers and special-needs scenarios with an emphasis on workers compensation products. While they do provide

While they do provide auto insurance, it is only at the commercial level. No retail insurance products are offered to individual consumers.

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Manufacturers Alliance History

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Manufacturers Alliance was originally established in 1915 to provide workers compensation insurance to Pennsylvania’s manufacturing workers.

Before long, the company was considered the premier worker’s comp provider in the state which enabled them to expand further.

Today, Manufacturers Alliance serves customers in all 50 states. They provide workers compensation insurance, general liability, commercial property and auto, umbrella, and international insurance.

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Manufacturers Alliance Insurance Agents

Like most large insurance companies with a national footprint, Manufacturers Alliance sells and services policies through a network of brokerages and independent agents.

These brokerages and agents generally represent several different carriers in every insurance category they offer, working with each individual carrier to provide the best service and policies possible.

This type of arrangement is beneficial to both carrier and agent, but also to the individual customer. A good brokerage or agent will make sure the customer gets the best policy possible at a good price.

Manufacturers Alliance invites brokerages and agents to apply for representative positions.

They offer an application on their website that can be filled out and returned to them.

In exchange for agent representation, the company promises to provide quality products, excellent customer service and support, and all the help an individual brokerage or agent needs to succeed as a representative of Manufacturers Alliance.

Unfortunately, the company website does not provide an agent locator service as do some others. Customers can certainly contact the corporate office for the names of agents in their areas. Or, they could consult their local yellow pages phone book.

Manufacturers Alliance Insurance Customer Service

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Customer service is everything in the insurance industry. It doesn’t matter how good an insurance company’s products or insurance rates are if they can’t keep customers happy.

Manufacturers Alliance knows this to be true, putting great emphasis on the excellent customer service. They commissioned an independent survey among their customers in 2009, conducted by J.P. Murphy & Co. The results were very pleasing for Manufacturers Alliance.

According to the survey’s results, 96 percent of the company’s customers said that Manufacturers Alliance met or exceeded their customer service expectations.

The results were nearly identical to a similar survey taken in 2007, except for the fact that more respondents chose “exceeded” over “met.” Among the things survey respondents said, Manufacturers Alliance did well in the following areas:

  • Quick response time
  • Aggressive claims service
  • Professional and courteous staff
  • Knowledgeable representatives who know the ins and outs of their business

Manufacturers Alliance Insurance Claims

Customers who need to make a claim with Manufacturers Alliance have one of two options. First, they can contact their local agent to get the ball rolling.

Second, they can contact Manufacturers Alliance directly using the information provided at the top of this page.

All claims eventually will make it through the corporate office in Pennsylvania, but there may be some advantages to contacting your local agent if there are circumstances or conditions in your local area which might have an affect on your claim.

Along with overall customer service, claims service was another aspect that Manufacturers Alliance customers are very pleased with.

Company claims adjusters respond quickly, treat you professionally and courteously, and investigate all the circumstances surrounding your claim to make sure things are done quickly and properly.

Manufacturers Alliance Insurance Careers

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A visit to the Manufacturers Alliance website reveals a dedicated career section where interested candidates can find out about open opportunities. Their website currently lists dozens of openings in states like Pennsylvania, Oklahoma, Texas, and Alabama.

Each job listing includes a detailed description, job requirements, and the opportunity to submit a resume. The site even gives you the chance to send the job listing to a friend, with the click of a mouse.

Although opportunities with Manufacturers Alliance might be limited now, a written statement on their careers page says the company is always looking for bright and ambitious people to join them and help them be one of the best insurance providers around.

The company says it offers a competitive compensation package, including a full complement of benefits.

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One Review

  1. Alejandra Mesa May 6, 2017

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