Consumers Auto Insurance Review (2020)

Looking at Consumers auto insurance? They offer personal & commercial coverage for auto, home, marine, general liability, and worker's compensation to clients.

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like and Safeco. He reviews content, ensuring that ex...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent

UPDATED: Aug 14, 2020

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Company Details
Address: 1620 Gateway Blvd Ste 201
City: Murfreesboro
State: TN
ZIP Code: 37129
Phone Number: 615-896-6133
Year Founded: 1995
Company Rating 0 (0 reviews)

Things to Remember...

  • Consumers Insurance is a regional insurance provider
  • Consumers Insurance uses local agents to sell its policies
  • Consumers Insurance offers an easy website for clients to use

Consumers Insurance is a regional insurance provider active in the following six states:

  • Alabama
  • Tennessee
  • Virginia
  • Arkansas
  • Missouri
  • Illinois

The company is fairly young compared to some of their competitors. Nonetheless, their management team has a combined 120 years of experience in the insurance industry.

In the short time they’ve been around, company officials have built Consumers into a leading competitor in the states they service.

At the center of their insurance company is a business plan centered around always using state-of-the-art technology in their daily operations.

This technological commitment keeps the company on the cutting edge of innovations that streamline the insurance process for both consumer and agent. Their technology platform is continually hailed by both agents and industry experts as being possibly the best in America.

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Consumers Insurance Agents

Consumers Insurance has chosen the local agent model for selling and servicing its policies. Local agents can be found by utilizing an interactive map located on the company website.

The map allows consumers to choose an individual state and county which then returns the names and addresses of all the local agents in the area. Smaller, more rural counties will tend to have only one or two agents, while larger metropolitan areas will have more.

The Consumers Insurance website includes contact information for all local agents, making it easy for individual consumers to get in touch with them.

The interactive map feature is easy to use, quick to load, and very helpful.

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Consumers Insurance Claims

The most efficient way to file a claim with Consumers Insurance is to establish an online account directly with them. The claim can be made by simply logging into your account and filling out the electronic claim form.

From there the company will respond and advise you on any further action you need to take. The electronic claims process is suggested by Consumers as the best way to get your claim going as soon as possible.

Of course, customers are free to contact the corporate offices or their local agent in order to get the claims process started.

Although the local agent will offer you the most personalized service, going that route is also the least efficient.

Your local agent will have to deal with the corporate office to some extent during the process of the claim, and the more people you have involved, the less efficient it becomes.

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Consumers Insurance Customer Service

Just as technology is the centerpiece of the Consumer Insurance business model, it is also the same for the company’s customer service.

Their website offers the My Consumers option which is a fully-automated, online management tool that allows customers to completely manage all aspects of their account via the Internet.

With an online account customers can make payments, change policies, file claims, view their history, etc. Guests of the website can use the online platform as a means of acquiring a quote.

The only negative part of their online quote service is that results are not instant.

Consumers fill out a quote form and submit it electronically, whereupon a local agent will be given that information so he can follow up with a personal contact.

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