Mathew B. Sims is Editor-in-Chief and has authored, edited, and contributed to several books. He has been working in the insurance industry ensuring content is accurate for consumers who are searching for the best policies and rates. He has also been featured on sites like UpJourney.

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Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring that exis...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent

UPDATED: Aug 17, 2020

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Company Details
Address: 317 Sixth Street
City: Wausau
State: Wisconsin
ZIP Code: 54403
Phone Number: 1-800-317-1664
Website: http://www.clementsagency.com
Year Founded: 1974
AM Best Rating:
Company Rating 5 (1 review)

Things to Remember...

  • Wausau Insurance Company was a subsidiary of Liberty Mutual Group; however, it no longer does business
  • The Clements Agency is an option for those searching for insurance coverage in Wausau, Wisconsin
  • The Clements Insurance Agency is an independent insurance agency that represents several insurance providers

Wausau Insurance Company was, until recently, a subsidiary of Liberty Mutual Group.

As of the spring of 2011, Liberty Mutual no longer offers auto insurance through Wausau Insurance Company.

For those seeking auto insurance in Wausau, Wisconsin, a review of the Clements Insurance Agency follows.

Interested in finding the best auto insurance rates in your area? Enter your ZIP code here.

The Clements Agency Review

The Clements Agency is an independent insurance agency, which means that when someone requests a quote, Clements agents will research multiple carriers to find the best combination of price, protection, and service.

Insurance carriers represented by The Clements Agency include such large corporations as AAA and Progressive.

The Clements Agency’s experienced professionals are licensed to sell auto, home, life, annuities, and business insurance products to residents in Wisconsin.

The Clements Agency has just one location, in downtown Wausau, Wisconsin. The office is open Monday through Friday from 8:30 a.m. until 5:00 p.m.

Rick and Debbie Clements are also available for evening appointments.

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The Clements Agency Quotes

When a potential customer requests a quote, the quote tab on the agency’s website will direct him or her to a short form that requires an email address, name, mailing address, and phone number. The agency will later email a more detailed quote form.

In addition to auto insurance, some of the available options are:

  • Watercraft
  • Snowmobile
  • Motor home
  • Camper
  • Trailer
  • Motorcycle protection

Once the quote request form has been submitted, a Clements agent will research several companies and then contact the potential customer to discuss options.

The Clements Agency coverage applies not only to a customer’s car but also to rental or loaner cars needed in case of car repair or service, for up to 30 days.

Additional optional coverage is available for rental cost reimbursement.

The customer can choose to add towing and road service coverage, replacement coverage on newer vehicles, or a broadened collision deductible.

Some of the recreational vehicle add-on policies have the automatic benefit of protection against uninsured motorists.

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The Clements Agency Claims

In the event a customer needs to file a claim, The Clements Agency wants the experience to be as easy as possible, so the customer feels confident that the situation will be resolved quickly.

The process is made more efficient and personal because the claim representative is local.

For auto accident, the customer should call the police to file a police report, which will be required to file an insurance claim.

The Clements Agency offers Common Cause Deductible, which means that there is only one deductible per loss, not per policy.

Another Clements Agency benefit is Claim Forgiveness, which means, after six years with the company, a customer’s deductible will not increase if the driver is at fault.

To file a claim, customers should call the office.

The Clements Agency Discounts

The Clements Agency offers many different types of discounts.

Certain auto features such as air bags will qualify the customer for a discount.

Insuring multiple cars and choosing large deductibles will also reduce premiums.

Another way to lower insurance costs is to have a good credit history or, in the case of teenage drivers, keep grades up for the student driver discount.

Additionally, if the customer decides to insure a home as well as vehicle, there is the option of an auto/home protection package.

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The Clements Agency Customer Service

From filing claims to addressing concerns, the customer wants to feel confident that an insurance agent will have the customer’s best interests in mind.

The Clements Agency’s website contains a mission statement to that effect. Insurance, as they put it, provides peace of mind, and that begins with a trustworthy agent.

The website’s home page states the agency’s code of ethics, which includes considering the client’s needs before agency commissions, and also establishing personal relationships with clients.

Since the insurance industry is so competitive, customer service is one way an agency can distinguish itself.

As an independent agency, The Clements Agency represents multiple insurance carriers. The Clements website contains links to all the represented carriers, so a customer can find more information.

When the Clements agent contacts the customer, they can make informed choices regarding coverage together.

The customer can also refer to his or her individual carrier for specific claims guidelines.

Using our comparison tool, compare auto insurance rates from three to four companies instantly.

References:

  1. http://www.clementsagency.com
  2. https://www.libertymutual.com/
  3. http://www.clementsagency.com/
  4. https://www.thebalance.com/what-is-an-independent-agent-527051
  5. http://www.rmiia.org/auto/steering_through_your_auto_policy/Filing_an_Auto_Claim.asp