Urban Auto Insurance Review

Looking for insurance in the Windy City? Urban auto insurance specializes in coverage for high-risk drivers with speeding tickets, DUIs, and multiple claims.

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Company Details

Address:

800 North Wells Street

City:
Chicago
State:
Illinois
ZIP Code:
60604
Phone Number:
1-800-209-6206
Year Founded
1927
AM Best Rating:
A-
Company Rating 0 (0 reviews)

Mathew B. Sims is Editor-in-Chief and has authored, edited, and contributed to several books. He has been working in the insurance industry ensuring content is accurate for consumers who are searching for the best policies and rates...

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Written by

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance...

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Reviewed byDaniel Walker
Licensed Insurance Agenthttps://res.cloudinary.com/quotellc/image/upload/insurance-site-images/aiorg-live/d98a9f52-daniel-walker.png

UPDATED: Apr 18, 2020

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Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Things to Remember...

  • Urban offers quality auto insurance, and also specializes in motorcycle and commercial truck protection
  • Urban Insurance is among the Chicago area’s largest insurer of tow trucks
  • Urban provides the least-expensive SR22 coverage for drivers who require reinstatement of a suspended license, and the agency will also take care of the required SR22 paperwork filing
  • Customers can start the claim process online by clicking on the website’s “My Account” tab, but they will still be required to call the office to continue the claim process

This Urban Auto Insurance Review will provide an overview of the company and its services.

Interested in auto insurance quotes from providers in your area? Enter your ZIP code here.

For those who are interested in auto insurance in the Chicago, Illinois area, an Urban Auto Insurance Review follows.

Urban Auto Insurance

Address: 800 North Wells Street
City: Chicago
State: Illinois
ZIP: 60610
Phone Number: 1-800-680-0707
A.M. Best Rating: NA
Market Cap: Unknown
Year Founded: 1961

This Urban Auto Insurance Review will provide an overview of the company, as well as information for those seeking auto insurance quotes.

Urban Insurance represents more than twenty insurance carriers across the United States, and its agents are able to compare costs as well as coverage for residents in Illinois, Indiana, Michigan, and Mississippi.

Urban offers quality auto insurance, and also specializes in motorcycle and commercial truck protection. Urban Insurance is one of the Chicago area’s largest insurer of tow trucks.

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Urban Auto Insurance Location

Urban Insurance is located in downtown Chicago, and as such, they have a special understanding of the unique issues faced by drivers in heavy traffic.

The office is open from Monday through Friday from 8:00 a.m. until 6:00 p.m. The address is:

Urban Insurance
800 North Wells Street
Chicago, IL 60610
Phone Number: 1-800-680-0707
Email: info@urbaninsuranceagency.com

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How do I get a quote from Urban Auto Insurance?

When someone wants a quote, the website provides convenient links for a potential customer to enter a zip code for a quote in five minutes.

As an independent agency, Urban can research multiple carriers in order to find the best combination of price and protection.

Urban provides the least-expensive SR22 coverage for drivers who require reinstatement of a suspended license, and the agency will also take care of the required SR22 paperwork filing.

Non-owners can also request quotes for coverage.

Urban Insurance premiums are often lower than large corporations like Progressive and Geico, especially since Urban offers preferred rates for low-risk drivers and good students.

In addition, Urban makes a special effort to help drivers with poor credit so that they are able to maintain mandatory coverage.

Urban Auto Insurance Claims

Customers can start the claim process online by clicking on the website’s “My Account” tab, but they will still be required to call the office to continue the claim process.

The online form is for basic information about the accident.

The Urban website includes links to articles, one of which is about what to do in the event of an accident. After making sure no one is in need of medical assistance, claimants should obtain information that will help in reporting the loss.

Urban provides customers with an accident report card, to be kept in the vehicle.

The card itself is not required, but it is handy since it contains a list of information that will be required in order to file a claim.

It’s important to get the name of the other driver and his or her insurance information. Write down the name of the insurance company, as well as the local office to be contacted.

Record the make, model, and year of the car, and if possible, take photos of the vehicle damage.

The police should also be notified of the accident.

Nowadays, many police departments won’t send an officer to a crash site if there are no injuries.

But in order for Urban Insurance to complete a claim, there must be a police report.

In some areas, failure to file a police report can result in the driver’s license being suspended or revoked.

It’s also important to call the police if the car is damaged by a hit-and-run driver or vandals. If there is no police report, an insurance carrier will sometimes deny a claim.

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Urban Auto Insurance Customer Service

Urban Insurance’s website is superior. Not only is it easy to obtain a quote, but there are dozens of articles and Frequently Asked Questions that cover almost everything a customer would want to know.

If there is an issue that is not addressed on the website, Urban maintains a 24-hour phone line.

The Better Business Bureau has given Urban Insurance an A+ rating, based in part on its low number of customer complaints.

Another factor considered is the efficiency shown by Urban in dealing with the few complaints they have received.

Also, in 2011, Urban received a Chicago Talk of the Town award for Excellence in Customer Satisfaction.

Urban Insurance has demonstrated a deep commitment to solving customer issues.

From poor credit ratings to complicated business insurance quotes, the customer service team at Urban has made sure their customers are happy.

Business has grown tremendously because of satisfied customers telling their friends about Urban.

Recently, a new program was added in order to reward those customers. Every time a customer refers someone to Urban for a quote, he or she will receive $15.

Now customers are not only happy to spread the word about Urban they also receive a reward!

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