Pacific Pioneer Auto Insurance Review

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Company Details


6363 Katella Avenue

ZIP Code:
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Year Founded
AM Best Rating:
Company Rating 1 (4 reviews)

Things to Remember

  • Pacific Pioneer Insurance Company was founded in 1980 for Chinese immigrants
  • The company is fronted by Lin W. Lan and it is America’s largest Chinese independent insurance agency
  • The company has received a favorable rating from AM Best

The Pacific Pioneer Insurance Company was founded in 1980 as an affordable and attainable option for Chinese immigrants. Lin W. Lan founded the company and has served as the Chairman, President, and Chief Executive Officer throughout her career.

She has turned Pacific Pioneer Insurance Company into the largest Chinese independent insurance agency in the United States.

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In addition to Pacific Pioneer Insurance Company, Lan has created and purchased several other insurance companies, including:

Awards and recognitions for Pacific Pioneer Insurance Company include:

  • being named the 2009 Largest Minority Owned Business by the Orange County Business Journal
  • being added to the 2008 list of the Largest 100 Women Owned Companies by the Los Angeles Business Journal

Pacific Pioneer Insurance Company Locations


The Corporate Office of Pacific Pioneer Insurance Company is located at 6363 Katella Avenue in Cypress, California. Pacific Pioneer Insurance Company is licensed in 12 states including:

  • Arizona
  • California
  • Colorado
  • Idaho
  • Kansas
  • Lousiana
  • Nevada
  • New Jersey
  • Oklahoma
  • Oregon

Pacific Pioneer Insurance Company has main offices in Cypress, San Diego, and Gilroy, California; Scottsdale, Arizona; Tukwila, Washington; and Las Vegas, Nevada.

Pacific Pioneer Insurance Company Agents

Although there is no listing of agents on the Pacific Pioneer Insurance Company website, there are 327 licensed agents who are part of Pacific Pioneers’ subsidiary, UCA General Insurance Company.

Most of the brokers are considered part of small offices and pride themselves on creating and maintaining long-standing relationships with their clients. In addition, almost two-thirds of the brokers working for UCA General Insurance Company come from diverse backgrounds.

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Pacific Pioneer Insurance Company Quotes

At this time, Pacific Pioneer Insurance Company does not offer online auto insurance quotes. Customers can contact an independent agent to obtain a quote.

Two of the Pacific Pioneer Insurance subsidiaries, UCA General Insurance Companies, and Unico Insurance have lists of agents, but it is not clear if any of them provide auto insurance quotes.

Pacific Pioneer Insurance Company Claims

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Similar to trying to obtain a quote online or searching for an agent online, it is not possible to submit an auto insurance claim through the Pacific Pioneer Insurance website or any of the subsidiaries.

Customers are required to call the main contact phone number for the Pacific Pioneer Insurance Company at 1-800-222-5582.

Precision Risk Management Claims Department, a Pacific Pioneer Insurance Company subsidiary, is currently responsible for handling non-standard auto insurance claims through PPIC. However, this portion of claims writing is in the process of being phased out.

Pacific Pioneer Insurance Company Reviews


Pacific Pioneer Insurance is not accredited by the Better Business Bureau (BBB) and is not rated.

Pacific Pioneer Insurance Company is rated B+ (Good) by the A.M. Best Company and is recognized as having a financial strength rating of “Stable.” In addition, Pacific Pioneer Insurance has a “BBB” Long-Term Issuer Credit rating.

As far as customer reviews on Pacific Pioneer Insurance, there are no obtainable records on the Internet.

Pacific Pioneer Insurance Company Careers

Although there are no links to Pacific Pioneer Insurance Company Careers, there is a list of company executives on the home page. F

rank Stipati is the Vice President and Director of Branch Operations and is responsible for the day-to-day operations of all three offices located in California, Washington, Nevada, and Arizona.

Since there are no job listings, contacting Mr. Stipati by calling the main office would be the best way to learn about open positions, if there are any.

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6 Reviews

  1. Guillermo June 13, 2013
  2. Cristina March 25, 2014
  3. K h June 10, 2014
  4. Johnf799 July 22, 2014
  5. kaila March 2, 2015
  6. Alina818 April 18, 2016

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