North River Auto Insurance

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Company Details

P.O. Box 1973, 305 Madison Avenue

New Jersey
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Year Founded
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Things to Remember...
  • North River Insurance Company is a wholly owned subsidiary of Crum & Forster Holdings Corporation
  • Crum & Forster offers  property, general liability, worker’s compensation, umbrella, management protection, professional liability, crime, and commercial auto insurance
  • The Crum & Forster group of companies is headquartered in Morristown, New Jersey and maintains eleven branch offices

North River Insurance Company is a subsidiary of Crum & Forster Holdings Corporation and an indirect subsidiary of Fairfax Financial Holdings Limited.

Information on insurance policies and procedures contained in this review are those of Crum & Forster. Crum & Forster offers various commercial property and casualty insurance products to customers in all 50 states.

Crum & Forster does not provide auto insurance to individual consumers, but they do offer a wide range of coverage for business owners, such as the following:

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Crum & Forster Locations


The Crum & Forster group of companies is headquartered in Morristown, New Jersey and maintains eleven branch offices. Crum & Forster’s website contains an office locator, where the customer is asked to choose which type of contact is desired.

After choosing a state, the customer will see a list of office locations within their search area. There is also a downloadable PDF which includes a map and driving directions.

The home office address is:

Crum & Forster Holdings Corporation
P.O. Box 1973
305 Madison Avenue
Morristown, New Jersey 07962
Phone: 973-490-6600

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Crum & Forster Auto Insurance Quotes

When a business owner wants an auto insurance quote, they can follow the simple procedure for locating a Crum & Forster agent.

Local agents can provide personalized service for customers, as well as gather more detailed information than an online form.

On many of the website’s pages, there is a link called “Find a C&F Producer,” which the potential customer can use to search for a Crum & Forster agent.

Crum & Forster Auto Insurance Claims


If a customer needs to file a claim, Crum & Forster will immediately investigate as well as explain the settlement and compensation procedure. Each claim is given individual attention.

An automated special handling system transfers claims procedure responsibilities to the appropriate claims representative so that the claim can be resolved efficiently.

Claims can be reported toll-free via fax to a local claims office or via phone to the Crum & Forster claims office. That number is 1-800-690-5520. Claims representatives are available 24 hours a day, 365 days a year.

Crum & Forster also offers an online claims information system. Claims Information Access (CIA) allows the claimant to track the progress of their claim at any time.

Insurance fraud is a big concern for business owners since it drives up the cost of commercial auto insurance. In order to keep premiums down, Crum & Forster aggressively seeks to identify instances of commercial insurance fraud.

The company’s Anti-Fraud Program works to identify valid claims through its in-house Special Investigations Unit (SIU).

SIU investigators are strategically located throughout the United States, and they provide fraud support and training to Crum & Forster agents and policyholders.

With the cooperation of local law enforcement and other insurance industry counterparts, SIU investigators are very successful in identifying and prosecuting insurance fraud perpetrators. This helps to keep the company’s commercial insurance premiums lower.

Crum & Forster maintains a confidential toll-free hotline for policyholder employees or associates who want to report suspected fraud. Callers can choose to remain anonymous.

The number is 1-866-278-6433.

Crum & Forster Careers

For people seeking a career in the insurance industry, Crum & Forster offers opportunities in multiple disciplines. The company philosophy is structured so as to reward exceptional goal-oriented performance. The employee benefits package is generous and includes

The employee benefits package is generous and includes use of the company’s fitness center.

All of the career opportunities described on the Crum & Forster website are for the Morristown, New Jersey home office, but branch office opportunities can also be found through contact with any of those offices.

Some of the areas of focus a job seeker can explore are in the actuarial, finance, legal, marketing, reinsurance, claims, human resources, loss control, underwriting, and customer service departments.

Crum & Forster employees enjoy several discounts through Crum & Forster’s retail partnerships.

For example, Verizon Wireless offers a 15 percent discount on monthly wireless charges, DELL computers can be purchased at a discount, and Wells Fargo Home Mortgage offers Crum & Forster employees lower rates on mortgages.

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