Mathew B. Sims is Editor-in-Chief and has authored, edited, and contributed to several books. He has been working in the insurance industry ensuring content is accurate for consumers who are searching for the best policies and rates. He has also been featured on sites like UpJourney.

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Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring that exis...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent

UPDATED: Aug 14, 2020

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Company Details
Address: 1001 4th Avenue
City: Seattle
State: Washington
ZIP Code: 98154
Phone Number: 1-800-332-3226
Website: http://www.safeco.com
Year Founded: 1923
AM Best Rating: A
Company Rating 0 (0 reviews)

This American States Auto Insurance Review is for the Ohio-based insurance company that is an affiliate of Safeco and Liberty Mutual Insurance. American States Insurance, through Safeco Insurance, is licensed to offer insurance in all 50 states, and offers individual auto insurance to customers throughout the country.

American States utilizes Safeco independent insurance agents to offer products and services to individuals. In addition to automobile insurance, American States offers homeowners insurance, boat insurance and all-in-one products that allow customers to package all of their insurance coverage’s into one in order to save time and money.

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American States, through Safeco, provides quotes online, over the phone, or in person with one of its agents. In addition, American States serves customers with multiple regional offices throughout the country. Liberty Mutual is the fifth largest insurance carrier in the world and has more than $31 billion in annual revenue.

American States Insurance Agents

American States, through Safeco, has agents located throughout the country. Customers looking for an agent can utilize the agent search tool on the Safeco website. By entering a zip code or the name of the insurance agency, customers can get a list of agents with their address, phone number, and driving directions to their office. In addition, there is an electronic form that customers can complete to have an agent call them back.

The website also contains detailed information on the reason American States uses independent agents, as well as a toll-free phone number to the corporate office if a customer or potential customers has a question or concern about an agent.

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American States Insurance Locations

Safeco’s corporate office is located at 1001 4th Ave in the Safeco Plaza in Seattle, Washington. There are eight regional offices located throughout the United States. The offices are in California, Texas, Ohio, Indiana, Colorado, New Hampshire, Washington, and Georgia. There are three customer service centers located in Washington, Colorado, and Indiana, as well as four services offices in Connecticut, Missouri, Illinois, and Oregon. Customers can contact any of these offices, or search for an office near their home or place of business by entering a zip code in the “search for a location” box.

American States Insurance Auto Insurance Quotes

American States, through Safeco Insurance, offers online auto insurance quotes. On the home page of the Safeco Insurance site, customers can click get a quote now and be taken to a screen to enter their address and additional information to obtain an online quote. In addition, individuals can contact an independent insurance agent to obtain a quote or call the main toll-free phone number.

American States Insurance Auto Insurance Claims

While American States Insurance does not offer customers the ability to file an auto claim online, customers are able to call a dedicated, toll-free claim line at 1-800-332-3226, to file a claim 24 hours a day, seven days a week. The Safeco website offers detailed information about what a customer should have when making the call, such as details of the accident or loss, policy number, and names of others involved. American States Insurance, through Safeco, also offers a Presidential Guarantee that protects customers that get their repairs done at a pre-screened service center.

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American States Insurance Reviews

American States Insurance Group is accredited by the Better Business Bureau (BBB) through its parent company, Liberty Mutual Insurance. Liberty Mutual has been accredited since 1931. In addition to being accredited, American States Insurance is assigned a rating. The best possible rating in these cases is an “A+”, and the worst is an “F.” The ratings are based on a variety of factors, including but not limited to length of time in business, the type of business, whether or not the company honored commitments to the Better Business Bureau, background information about the business, and more.

There are a total of 16 factors, and based on those, the BBB has assigned American States a grade of “A.” Over the past three years, there have been 392 complaints filed against Liberty Mutual, and all 392 have been closed.

The Better Business Bureau also has individual customer reviews on its website. However, these reviews were specifically for Liberty Mutual insurance and not for American States or Safeco.

American States is rated “A” (Excellent) by the A.M. Best Company, and the company has a stable outlook. In addition, American States Insurance has a long-term issuer credit rating of “a.”

American States Insurance Careers

The link to “Careers” on the Safeco website seems to be non-functioning; however, the Liberty Mutual Group career webpage can be utilized to look for jobs. On the site is a direct search for jobs, where individuals can look by job field and location, as well as find out about the different career paths available, benefits, and other company information.

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