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Mapfre Auto Insurance Review

Mapfre Auto Insurance
  • 1.81.81.81.81.8
Address: 211 Main Street
City: Webster
State: Massachusetts
ZIP: 01570
Phone Number: 1-800-922-8276
AM Best Rating: A+
Market Cap: $1.25 Billion to $1.5 Billion
Year Founded: 1972
Total Shares 1

This Mapfre Auto Insurance review will provide an overview of the company as well as information for those seeking auto insurance quotes. Mapfre Insurance is an independent agency, which means that it represents multiple insurance carriers. When a customer requests an auto insurance quote, a Mapfre agent will research several companies to find the best combination of price, coverage, and service for the customer.

Interested in finding the best auto insurance rates in your area? Enter your ZIP code in the FREE toolbox above.

Mapfre Insurance offers personal insurance for the home and auto, as well as commercial products and services.

The Mapfre network consists of more than 4,200 agents who serve residents of California, Arizona, Oregon, Idaho, Washington, Indiana, Ohio, Kentucky, Tennessee, New York, Massachusetts, Rhode Island, Connecticut, New Jersey, and Florida. In 2009, Mapfre Insurance’s group of companies was ranked by A.M. Best Company as 19th among the Top U.S. Private Passenger Automobile Writers.

Mapfre Auto Insurance Quotes

The best way to obtain an auto insurance quote from Mapfre is through a Mapfre agent. Customers can enter a zip code on the company’s website to locate the closest agent. The agent will collect information from the customer and then compile a list of options based on research of multiple insurance carriers. Mapfre is currently adding a link to the website so that customers can get a free online quote. That option will be available soon.

Mapfre offers four types of auto insurance packages. The MIC Preferred Auto Program is for good drivers with no violations or accidents. This package has multiple benefits, including optional endorsements such as vacation liability coverage, personal effects coverage, and emergency expense coverage.

Policyholders are also automatically enrolled in Road America Auto Assist Plus, which features roadside assistance, as well as death and disability coverage. The Preferred Select Auto Program is also for good drivers, and policyholders can assign drivers within the family to the specific autos they use most.

The Non-Standard Protection Auto Program is for drivers who have had driving violations or accidents, as long as they have fewer than ten points on their licenses. Non-owner coverage is available on this plan, as long as the policyholder does not use vehicles for business.

The Non-Standard Nation Safe Driver Auto Program has the same benefits as the Protection Auto Program, but includes enrollment in the Nation Save Driver Travel Program at no additional cost to the policyholder. All Mapfre auto insurance packages offer electronic funds transfer and various payment plans.

Mapfre Insurance also provides commercial auto insurance. Benefits for business owners include specialty coverages, full pay discounts, installment payment plans, and the Artisan Contractor program for fleet vehicles.

Mapfre Auto Insurance Claims

When a customer is involved in an accident or a car has been damaged by something other than a collision, the Mapfre website provides online claims service. The customer can click on the claims link, and then choose their carrier to begin the claims process. Another option is to complete the online claims form. Once that form is submitted, the customer will receive a submission number, and a Mapfre representative will make contact within one day.

The claims process will go more smoothly if the customer gathers key evidence at the scene of the accident. The claimant should gather as much information as possible about the policyholder’s car as well as the other involved cars. If possible, take photos of the damage. The customer should collect the same information about the other cars, and also the insurance details from the other driver.

The police should be called, and the claimant should record the police report number. If there are any witnesses they can provide additional details, so the claimant should get their names and addresses. Finally, the insured should have their policy number available when the call is placed to the claims department.

If claimant has questions about a pending claim, they can speak with an adjuster from 8:30 a.m. until 5:00 p.m., Monday through Friday, at 1-877-324-6077.

Mapfre Auto Insurance Discounts

Mapfre offers an extensive number of available discounts for its policyholders. Good drivers who have had no accidents and no violations will receive the best premium costs. Group discounts for multiple vehicle policies will also lower premiums.

There are discounts for good students, distant students, students involved in driver training, mature drivers, and participation in alcohol awareness programs. Some vehicle features that can lower insurance costs are passive restraints, daytime running lights, anti-theft devices, and anti-lock braking systems.

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Reviews for Mapfre Auto Insurance

  1. Jeannie Young says:

    I have a policy with Mapfre . I bought the policy on June 20, 2013, for 1 year. Today I sold my car. I emailed the agent and was told they will be no refund for the more than 9 months I have paid for. Is this normal policy? I asked the agent where it was written on my policy about the no refund. She said it was company policy. I suspect it is agent policy. Is this how all Mapfre agents handle a cancellation?

    • 55555

    To Jeannie Young, regarding the post above.

    I am an agent with Mapfre and can tell you this is absolutely not the case. Mapfre will fully refund any unearned premium without penalty. It sounds like you are working with an unethical agent. Call Mapfre directly.

    I have been through many claims with Mapfre and they have all been handled excellently.

    A lot of complaints stem from the agent not rating and properly underwriting the policy or poor communication.
    Mapfre is A rated financially and their coverage contracts, be it auto home or umbrella I put up against ANY insurance company.

    I am an independent agent in Thousand Oaks representing over 10 leading carriers…I chose to insure my own home and cars with Mapfre USA.

    Pat Knowd
    Thousand Oaks Insurance Agency
    http://www.eTrustedAdvisor.com
    888-485-5747
    pat@eTrustedAdvisor.com

    • 11111

    WORST INSURANCE. DO NOT SIGN IN OR LEAVE WHILE YOU CAN.

    HEADQUARTERS LOCATED IN SPAIN, THEY ARE NEW TO US AND MOSTLY WORK IN MEXICO, SO IN CASE ANYTHING HAPPENS GOOD LUCK GETTING YOUR MONEY.
    HORRIBLE CUSTOMER SERVICE!!!

    I am a Disabled person and had an accident. Mapfre would not talk to me – 3 Days, Kept hanging up and tell me they’ll call me tomorrow. After 10 days of Battle Mapfre finally authorized Enterprise for 30 Days, and after 23 days revoked payment and I ENDED UP PAYING $700 OUT OF POCKET.
    As a disabled person, I was not able to attend therapy and developed atrophy and I ended up in the hospital.

    Simple claim ended up being Special Investigation and MY interrogation with adjuster BY MY OWN MAPFREE INSURANCE. Asking questions like who is my wife, how much I make, what is my savings, who are my friends.

    I was in brand new Mercedes(worth $65,000) person who did not stop at the stop sign and ADMITTED FAULT hit me in Old beat up Toyota (worth $2,000 at Most),

    Mapfre put me in SPECIAL INVESTIGATIONS for the suspecting that i staged it. What you think..? Would anyone…lol ??? MAPFREE IS RIDICULOUS, RUDE, AND MY LAWYER IS ON A THE CASE.

    NO MAPFRE FOLKS.

    • 11111

    WORST INSURANCE. DO NOT SIGN UP OR LEAVE WHILE YOU CAN. HORRIBLE CUSTOMER SERVICE!!!

    HEADQUARTERS LOCATED IN SPAIN, THEY ARE NEW TO US AND MOSTLY WORK IN MEXICO, SO IN CASE ANYTHING HAPPENS, GOOD LUCK GETTING YOUR MONEY.

    I am a disabled person and had an accident. Mapfre would not talk to me – 3 Days, Kept hanging up and tell me they’ll call me tomorrow. After 10 days of Battle Mapfre finally authorized Enterprise for 30 Days, and after 23 days revoked payment and I ENDED UP PAYING 700$ OUT OF POCKET.

    As a disabled person, I was not able to attend therapy and developed atrophy and I ended up in the hospital. Simple claim ended up being Special Investigation and MY interrogation with adjuster BY MY OWN MAPFREE INSURANCE. Asking questions like who is my wife, how much I make, what is my savings, who are my friends.

    I was in brand new Mercedes (worth $65,000) person who did not stop at the stop sign and ADMITTED FAULT hit me in an old beat up Toyota (worth $2,000 at most), Mapfre put me in SPECIAL INVESTIGATIONS for the suspecting that I staged it.

    What you think..? Would anyone…lol ???
    MAPFREE IS RIDICULOUS, RUDE, AND MY LAWYER IS ON THE CASE.

    NO MAPFRE GUYS !!!

    • 11111

    MAPFRE – PROCEED WITH CAUTION….BETTER YET…. ENTER @ YOUR OWN RISK.

    IF I COULD GIVE THEM A 0 RATING I WOULD. WORST AUTOMOBILE INSURANCE COMPANY EVER! AFTER 6 YEARS BEING A LOYAL CUSTOMER, EXCELLENT DRIVING RECORD, NO ACCIDENTS MY PREMIUM WAS RAISED FROM 900 TO 1400 DOLLARS UNBENOUNCED TO ME. WHEN I ASKED… “WHY?” ANSWER: !@#$%^&*()
    WHEN I ASKED….”WOULD YOU REVIEW MY POLICY AND REQUOTE MY PREMIUM?” ANSWER: !@#$%^&*()

    I WENT BACK TO MY OLD STOMPING GROUNDS “GEICO.” $750 PER 6 MO PREMIUM! GEICO ROCKS!

  2. I had Mapfre Auto Ins. take an auto withdrawal from my account after the fact that I, in writing, faxed them telling them to not make any automatic withdrawals from my account!

    20 days into this fight and everything of proof from under the sun and still no results even spoke to accounting and 2 supervisors as of 7-20-15! Don’t do business with this company they are thieves and do illegal procedures! They still trying to resolve this matter! Buyer Beware!

    • 11111

    Horrible customer service. They neglected to email me an automobile insurance policy renewal. When I called them on it, they said it was my fault. Somehow, the day after I contacted them on the phone I receive the non-renewal notice. when confronted with how the facts didn’t match the statements it was still my fault. I’m stuck with them for six months (keeping license valid in CA) but gone after that.

  3. The most Horrible Insurance Company I have ever encountered. I would not recommend this company to anyone I know. I was in a small fender bender and I called and submitted a claim. Days later the adjuster called me and told me he was sending someone out to appraise the car. The appraiser showed up at my home while I was not home which I was ok with no big deal then I never heard anything back from the adjuster.

    I received an email from the appraisal folks and my ins company with an estimate. I have only been in one accident my whole life so wasn’t sure what to do and I explained this the adjuster. He said no worried he would call me back after the appraiser gets the estimate back with details on what to do.

    After a week of not hearing from them, I replied to the email with what to do next and she responded to contact the adjust which I did. I called the company and every time was directed to another call center agent who was very rude and short answered. The adjuster (David) never has contacted me to this day. I asked the rude agent what to do and she said, take it to any body shop that I wanted. However I forgot to ask about how to get a rental and she never willing gave the info other than my policy covered $30 dollars a day.

    So few days go by and I call back and ask what I do and she first said have I chose a body shop and I said no I wanted to see how I would get a rental first so I wasn’t going clear across town and she said pick a body shop and call her back and I said no can I just pick any rental place or do you have to specify she final said any and I asked what are te steps and she said “just go in and tell them you have $30 a day on rental and that’s it”

    Still feeling in the dark I try to find a body shop and they tell me I have to keep the car till they get the parts cause my Ins will not pay for my rental. TotAlly unaware, I contact the ins again and still no answer from David the adjuster, and I had to talk to the very same rude rep who was very obnoxious and kept talking over me and telling me she told me this.

    I told her this is the first I heard Of it if I knew why would I be calling to find out. She continued to say whatever I guess I’m a liar and acting very inappropriate and unprofessional. I had her on speaker phone and my kids were shocked with how rude she was she finally hung up on me. I tried calling back with no one answering I left. Voicemail with David and haven’t heard anything back from him and probably will not.

    I pray I can get the taken care of as soon as possible. I will never do business with this company again.

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