New England Financial Auto Insurance Review

New England Financial, a MetLife company, offers auto insurance coverage as a standard MetLife product. They have received mixed reviews online.

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Company Details


501 Boylston Street

ZIP Code:
Phone Number:
(800) 388-4000
Year Founded
AM Best Rating:
Company Rating 0 (0 reviews)

Mathew B. Sims is Editor-in-Chief and has authored, edited, and contributed to several books. He has been working in the insurance industry ensuring content is accurate for consumers who are searching for the best policies and rates...

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Written by

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance...

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Reviewed byDaniel Walker
Licensed Insurance Agent

UPDATED: Apr 17, 2020

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Things to Remember...
  • As a MetLife company, New England Financial offers auto insurance coverage as a standard MetLife product
  • In addition to auto insurance, the company also offers homeowners, boats, life, disability, long-term care, and excess personal liability products
  • They have received mixed customer reviews

New England Financial is the topic of this auto insurance review. The company has been in the insurance business since 1835 and has a reputation for doing business the right way.

They are a MetLife company, focusing mainly on individuals with high net worth. Their customer list includes corporate executives, business owners, and professionals in both the public and private sectors.

As a MetLife company, New England Financial offers auto insurance coverage as a standard MetLife product.

In addition to auto insurance, the company also offers homeowners, boats, life, disability, long-term care, and excess personal liability products. The company is diversified to reflect the many areas of business in which MetLife is involved.

What are you waiting for? You can see online auto insurance quotes by entering your ZIP code above!

New England Financial Insurance Locations

New England Financial headquarters are located in Boston, Massachusetts.

There are several locations in other states, such as Louisiana and Vermont, using the New England Financial name.

It’s unclear whether or not these businesses are in any way related to MetLife. Some of them may simply be individual agencies while others may be regional offices. You may contact the corporate headquarters at the address above.

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New England Financial Auto Insurance Agents

New England Financial is licensed to do business in the District of Columbia and 48 states. They have a network of local representatives working through private agencies all across the country.

Finding a local agent is as easy as visiting the New England Financial website and clicking the “Find an Office” link. That link will redirect your browser to a page that lists each individual state and the offices found therein.

Major metropolitan areas, such as New York City and Los Angeles, will obviously have more representatives than smaller, rural areas.

However, with at least one representative agency in nearly every mid-size and large U.S. city, it’s possible to find one within a reasonable distance of where you live.

The agency listing on the New England Financial website provides names, addresses, telephone numbers, and websites where applicable.

New England Financial prefers to work with representatives who are firmly rooted within their own local communities. The representatives are members of more than 65 different business groups combined, and nearly one-third of them are small business owners themselves.

By utilizing these types of representatives New England Financial believes it provides the best service possible to all of its customers.

New England Financial Auto Insurance Reviews

Because New England Financial sells auto insurance under the MetLife name, it’s difficult to find customer reviews bearing their name. MetLife, on the other hand, has no shortage of auto insurance customer reviews.

Surprisingly, one prominent insurance review site them ranked at only 2.4 out of five based on 55 customer reviews. The highest rating MetLife received was 2.7 for their cost. For customer service and claims the company’s marks were 2.2 and 2.0 respectively.

In the auto insurance business, customer service is everything. For MetLife to receive a 2.2 is a good indication that they are probably lacking. While some reviews compliment MetLife in this area, there are equal numbers that don’t.

Common complaints about customer service include poor telephone service, unresponsive representatives, unexplained policy changes and cancellations, and more. It should be noted that the majority of complaints against MetLife were in areas other than auto insurance.

In fairness, several reviewers complimented MetLife for:

  • Outstanding customer service
  • Friendly telephone representatives
  • Knowledgeable staff

There were several who specifically wrote that they would recommend MetLife to other people without question. One reviewer even stated that MetLife was the best insurance company he had ever worked with and had no intention of ever switching to anyone else.

New England Financial Careers

New England Financial is always looking for qualified individuals to meet its ongoing employment needs. Their website lists the following four categories of employment opportunities:

Their corporate website provides a search engine allowing interested candidates to find all available job postings. Those postings will include all pertinent information including location, job description, requirements, and information about how to apply.

MetLife and New England Financial provide competitive compensation and benefits based on performance and experience.

Whether you’re new to the financial services industry or a seasoned pro, both insurance companies invite you to apply today.

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