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What are the JD Powers auto insurance company ratings?

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Things to Remember...
  • JD Power and Associates conduct regular customer satisfaction surveys
  • Companies use the data for predicting and analyzing the market for their products and services
  • Using ratings and online rate comparisons is a great way to get real information about the best auto insurance options

The JD Power and Associates company conducts regular customer satisfaction surveys of various companies, including the highest rated auto insurance companies.

These ratings may be helpful to those looking to buy auto insurance along with our FREE auto insurance comparison tool.

Enter your zip code in our FREE tool above and start comparing auto insurance quotes now!

Who uses the ratings?

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Though Power and Associates is well-known for its market evaluations and predictions, the majority of the company’s revenue is generated from companies that purchase the survey data for internal use.

Companies use the data for predicting and analyzing the market for their products and services.

The consumer may benefit when they see how these auto insurance companies ratings change as well.

Companies may also use the JD Power and Associates survey results and logo to advertise their products or services. However, in order to do so, the company must

However, in order to do so, the company must pay a licensing fee to the firm.

The consumer may pay attention to the JD Powers ratings to evaluate the quality of an auto insurance company available to them.

Using ratings and online rate comparisons is a great way to get real information about the best auto insurance options.

JD Power and Associates 2011 Survey of Auto Insurance Companies

JD Power and Associates conducted a study in 2011 of auto insurance companies that sell their services in the US.

According to the findings of the customer satisfaction survey, JD Power and Associates ranked U.S. auto insurance providers and published the results.

JD Power and Associates created the customer satisfaction survey based on five areas:

  • Customer interactions with the insurance company
  • Cost of insurance premiums
  • Types of policies offered
  • Billing and Payment
  • Payment of claims

Companies are rated by current and former customers on a 1000 point scale.

For the 2011 survey, most car insurance customer satisfaction ratings have increased over previous years’ studies using the same criteria.

The Top Auto Insurance Companies of 2011

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According to the JD Power and Associates 2011 survey, the top 10 auto insurance companies in the US are:

  1. Erie Insurance
  2. Shelter Insurance
  3. Auto-Owners Insurance
  4. Ameriprise
  5. State Farm
  6. Geico
  7. State Auto Insurance
  8. American Family Insurance
  9. Alfa Insurance

Amica Mutual Insurance attained a near perfect score in the JD Power and Associates customer survey results and clearly took the Number One spot.

However, two other insurance companies with near perfect scores were excluded from the results because these companies offered insurance to a restricted group of members.

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New Developments in 2011

One of the most notable changes in customer satisfaction in 2011 over previous years was that those customers who only purchased auto insurance coverage from the insurance providers were just as satisfied as those customers who maintained multiple policies with the same company.

In previous years, those customers who maintained multiple policies with the same carrier were more satisfied than customers who purchased only auto insurance from a provider.

Over 80 percent of customers surveyed in 2011 reported that they interacted with their insurance provider via online means.

They contacted their insurance companies through email, through a smartphone application or via a contact form on the insurance provider’s web page.

Most customers report that they are happier with online methods of interaction with their insurance provider than in previous years.

Apparently, those customers who do not need to interact with their insurance providers over the phone are the happiest with the interactions with their car insurance providers.

Auto Insurance Comparison Websites

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JD Power and Associates customer satisfaction studies of car insurance providers offer valuable insights into customer satisfaction with their insurance providers.

This information is great to use when shopping for an auto insurance provider. However, an even better tool to use to compare car insurance providers and policies is an online comparison website.

Using an auto insurance comparison website allows users to compare car insurance companies that provide policies to drivers in their geographical area.

From the list of auto insurance providers, the user is able to select companies and compare policies and rates for those companies. Car insurance comparison websites make shopping for car insurance quick and easy.

Use a car insurance comparison website to find the best company and policy for you.

Shop around for the best car insurance deal for your specific needs using a car insurance comparison website. Enter your zip code below and start comparing auto insurance quotes now!

Free Car Insurance Comparison

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