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|Travelers Insurance Overview||Stats|
|Current Executives||Alan D. Schnitzer
Chairman and Chief Executive Officer
|Numbers of Employees||Approx. 30,000 employees
& 13,500 independent agents
|Total Revenues/Assets||Total Revenue $30.2 billion
Total Assets $104.2 billion
|Headquarters Address||1 Tower Sq
Hartford, CT 06183
|Phone Number||Billing and Policy:
Property and Casualty
- The first to issue an automobile insurance policy
- The first to introduce accident insurance
- The first to offer a discount nationally to drivers of hybrid vehicles
…and that’s just to name a few.
As a Fortune 500 company with an increasing market share, Travelers points to these firsts as evidence of always remaining on the cutting edge, and adapting to its customers’ needs. And at the end of the day, we know that’s what it’s all about — your needs.
Whether you’re an existing customer, or a driver looking to insure your car with Travelers, you want to know that Travelers is truly your best choice. But in such a competitive industry with so many options, how can you really know if you’re making the best decision?
Here’s a hint: you can find exactly what you’re looking for in this guide.
If you’re confused about whether you have access to the best information about Travelers, don’t worry — we’ve done all of the legwork for you. In this comprehensive, all-in-one review, we’re taking the guesswork out of important topics like cheap rates and company rankings, and laying it out an easy-to-read format.
Bottom line? Learning everything you need to know about Travelers is as simple as staying right here.
Begin now by getting a FREE car insurance quote by entering your zip code into our online tool.
Now, let’s get started by seeing where Travelers ranks among some of the world’s most prominent ratings issuers.
Travelers Insurance Ratings
Here’s the deal — ratings are important.
Whether they come in the form of stars, points, letter grades, or shapes, ratings from independent organizations help drivers like you get a better gauge of an insurance company’s trustworthiness, financial security, and overall quality.
Today, we’ll walk you through how Travelers is being rated by organizations like the Better Business Bureau, A.M. Best, J.D. Power, and more. And, we’re doing much more than just leaving you with a rating — we’re explaining what each one means, and why that matters to you.
Before we dig in, here’s an overview:
|AM Best||A++ (Superior)|
|Better Business Bureau||A+|
|NAIC Complaint |
|JD Power||3/5 Auto Claims Satisfaction
3/5 Insurance Shopping
|Consumer Reports||90 (Reader Score)|
– AM Best Ratings
For AM Best, it is all about financial stability.
Operating since the late 1800s, AM Best provides ratings and financial data exclusive to the insurance industry.
In fact, AM Best has issued ratings for more than 3,500 companies in 90 countries, all meant to assist both industry leaders and consumers in assessing “an insurer’s financial strength, creditworthiness, and ability to honor obligations to policyholders worldwide.”
AM Best assigns ratings ranging from an A++ to a D. The good news for Travelers?
The company has received AM Best’s highest possible ranking of an A++, also known as “Superior.”
In a nutshell, that means AM Best believes Travelers has the “ability to honor obligations to policyholders worldwide.” It’s good news for any consumer, as it allows drivers to place more confidence in the company’s financial stability.
– Better Business Bureau Ratings
As for the Better Business Bureau (BBB), the nonprofit issues ratings as a way of providing consumers with insight into how a particular business interacts with its customers. BBB grades are based upon a number of factors, including:
- Business’s complaint history with BBB
- Type of business
- Time in business
- Transparent Business Practices
- Failure to honor commitments to BBB
- Licensing and government actions that are known to BBB
The BBB uses a 100-point scale to come up with letter grades, with an A+ being the highest, and an F being the lowest. So where does Travelers measure up?
The company currently as an A+, the BBB’s highest rating. To earn an A+, Travelers had to score at least 97 points out of 100.
But we should also point out that in spite of its superior rating, Travelers has registered an average customer review of 1.5 out of 5 stars (out of about 60 reviews). If it seems odd that Travelers can still have an A+ rating in light of these negative reviews, keep in mind — complaints are just one of 13 factors used to determine a grade.
– Moody’s Ratings
In the same way lenders will look to your credit score as an indicator of risk, financial experts do the same for insurance companies.
Moody’s rankings range from Aaa (the highest quality) to C (the lowest quality). Right now, Travelers Insurance has an “Aa2” designation, which the company points to as Moody’s 3rd highest ranking out of 21 possible designations. To have a grade falling in this category means that Travelers is “judged to be of high quality” and “subject to very low credit risk.”
– S&P Ratings
Like Moody’s, S&P is considered one of the world’s “Big Three” credit-rating agencies. In their own words:
S&P Ratings “express an opinion about the ability and willingness of an entity to fully meet its financial obligations, and on time.”
S&P Ratings range from an AAA at its highest, to a D as its lowest. S&P has assigned Travelers with an investment grade of “AA,” which means Travelers has a “very high capacity to meet financial commitments.”
– NAIC Complaint Index
As much as we all want to hear about a company’s financial standing, let’s be honest — drivers also want to hear the other side of the story. And by that, we mean complaints. How many people are filing complaints with Travelers, and how do their rates compare with the national average?
The National Association of Insurance Commissioners (NAIC) hosts a database in which consumers can review the three-year complaint trend for an insurance company.
Keep in mind this data is from closed, confirmed consumer complaints provided to the NAIC by state insurance departments. We took a look at Travelers’ complaint history, and here’s what we found:
|Private Passenger Policies||2016||2017||2018|
|Complaint Index |
(better or worse than National Index)
|1.98 (worse)||3.95 (worse)||6.37 (worse)|
|National Complaint Index||0.78||1.2||1.15|
|US Market Share||0.01%||0.01%||0.01%|
In looking at data from 2016 to 2018, we can see that Travelers Indemnity consistently registered Complaint Indexes higher than the National Complaint Index — going from 1.98 in 2016 to 6.37 in 2018. However —
- It’s important to keep in mind that the actual number of complaints filed against the company in the private passenger auto category is very low, with four complaints filed in both 2016 and 2018, and five complaints filed in 2018.
- It’s also important to note that the number of complaints is low in proportion to the number of Travelers policies written.
Knowing this certainly helps shed important perspective on these figures.
– J.D. Power Ratings
With these next set of ratings, we’re going straight to the consumers.
J.D. Power prides itself in using ratings generated from real customers, and real experts.
The J.D. Power 2019 U.S. Auto Insurance Study ranks auto-insurance companies by region and measures customer satisfaction in five areas (in order of importance): interaction, policy offerings, price, billing process and policy information, and claims.
In addition to measuring customer satisfaction, J.D. Power also assigns each insurer with a “Power Circle Rating,” These ratings are measured in (you guessed it) circles, and can be interpreted as follows:
- “Among the Best’ (five out of five circles)
- “Better than Most” (four out of five circles)
- “About Average” (three out of five circles), and
- “The Rest” (two out of five circles).
There is no power circle ranking with one or zero circles.
We looked at how Travelers Insurance performed in each J.D. Power region in both customer satisfaction, and in Power Circle ratings:
|Region||Overall Customer Satisfaction|
(out of 1,000)
|Power Circle Rating|
|New England||810||The Rest|
|New York||845||Better than Most|
|North Central||803||The Rest|
Of the 11 regions listed, ratings for Travelers could be found in eight. Of those, Travelers received a Power Circle Rating of “The Rest” in six regions. This means in communicating with “verified product and service owners” in those regions, Travelers scored in the lowest 20 percent.
Travelers, however, did see better results elsewhere. In the New York region, Travelers received a “Better than Most Distinction,” and received its highest marks in the Central Region with “About Average.”
– Consumer Reports Ratings
With Consumer Reports, we see customers paint a much different from that of the J.D. Power Auto Insurance Study.
Here, Travelers’ customers are rating how well the company handles the day-to-day interactions that important to drivers like you. For instance, how easy is it to reach an agent? Are those agents courteous? And, how well does Travelers keep drivers informed of the claims process?
Take a look at the table below to see the results:
|Ease of reaching an agent||Excellent|
|Simplicity of the process||Very good|
|Promptness of response - very good||Excellent|
|Damage amount||Very good|
|Freedom to select repair shop||Excellent|
|Being kept informed of claim status||Very good|
We can see that these Travelers customers were very satisfied across the board, giving the company “Very Good” and “Excellent” ratings throughout. It should also be noted that the overall Reader Score for Travelers is 90, which is on the high end of the scale.
The origins of Travelers Insurance can be traced all the way back to 1864 with a “two-cent premium” — an estimate given by company founder James G. Batterson to a local banker.
At the time, Batterson had been working to organize a company to introduce accident insurance to the United States. From its founding in 1864, the company has since grown to “The Travelers Companies, Inc.” with areas of focus that include property and casualty, personal, business, and specialty insurance.
Aside from knowing about Travelers’ history as a company, many are interested in knowing where Travelers stands now. Case in point: the company’s market share. Is Travelers’ market share of the insurance industry growing, decreasing, or remaining stagnant? Keep reading to find out:
We did the research, and got answers.
First, let’s define market share. According to Investopedia,
“Market share represents the percentage of an industry, or a market’s total sales, that is earned by a particular company over a specified time period.”
We looked to the NAIC to see what Travelers’ market share looked like from 2015 to 2018, according to the number of direct premiums written. What we saw was a story of continued growth:
- Travelers’ market share has increased steadily, rising from 1.69 percent in 2015 to 1.9 percent in 2017. Its market share remained at 1.9 percent in 2018.
- If those numbers seem low to you, keep this in mind: in 2018, Travelers had the 9th highest market share of all car insurance companies in the U.S., coming behind other companies like State Farm, Geico, and Progressive.
Here’s one more look at Travelers’ market share, this time including liability and physical damage:
|Year||Total Market Share||Market Share of Liability||Market Share of Physical Damage|
– How to Contact Travelers (In person, Online and by Phone).
Travelers Insurance is accessible in person, online and by phone.
To speak to an agent in person, click on this link to enter your zip code or city and state to find one nearest you.
Those interested in doing everything online can go through the “MyTravelers” online portal. This allows both online and mobile access to:
- Pay your bill
- Sign up for automatic payments
- View or print your auto insurance cards
- See your policy and billing information
- Report a claim
- Go paperless
You can register for “MyTravelers” by clicking this link.
Finally, those looking to contact Travelers by phone can click here for a directory of contacts, including:
- Getting a Quote: 1.888.308.7828
- Billing and Policy Service Questions: 1.800.842.5075
- Reporting a Claim: 1.800.252.4633
- Roadside Assistance: 1.800.252.4633 (Select Option 3 in the phone menu)
Reliability. Long-lasting. Enduring.
When viewing Travellers’ most recent television commercials, it’s easy to see these as common themes in the company’s messaging. We also noticed each commercial is intentional in pulling at the emotional heartstrings, so to speak, with an emphasis on family:
Though the following commercial isn’t tied to auto insurance, you can still see these same overriding themes:
Bottom line? Where some companies choose to use humor or more “flashy” marketing techniques, Travelers hits a “sweet spot” with emotional, yet relatable commercials.
– Community Service
More than $218 million dollars — it’s what Travelers Chairman and CEO Alan Schnitzer says the company has invested in important causes over the last decade. On top of that, he says employees have additionally logged well over 250,000 volunteer hours in just two years.
So, what exactly is Travelers investing in? Among their areas of interest are:
- Academic and Career Success (focusing on low-income and minority students in grades five through 12, students in college, and students seeking careers in the insurance industry)
- Thriving Neighborhoods (supporting economic development and community programs that help families live safely, find employment, and better prepare for natural disasters)
- Culturally Enriched Communities (supporting organizations that help to foster more vibrant and accepting communities)
Here’s a video highlighting Travelers “EDGE” (Empowering Dreams for Graduation and Employment), which focuses on increasing students’ access to higher education.
– How is Travelers Insurance Positioned for the Future?
All in all, Travelers Insurance has a lot of important positives working in its favor:
- Strong ratings in the financial sector, receiving some of the highest ratings from AM Best, S&P and Moody’s.
- Travelers continues to show progress in its market share growth, with consistent increases from 2015 to 2017 and holding steady in 2018. Remember, in 2018, Travelers had the 9th highest market share among all car insurance providers in the U.S.
- Travelers allows customers to access a variety of services online, including bill payments and printing your ID cards.
- Consumer Reports gave Travellers stellar ratings across the board in how agents relate with customers.
What may be of some concern is the customer feedback received through the J.D. Power Ratings, as many regions gave Travelers two out of five circles, also known as “The Rest.” We also noticed that in spite of an A+ rating with the BBB, customer reviews were predominantly negative.
Though it is always possible that the samplings used in both cases don’t represent the whole, perhaps Travelers needs to make greater strides in improving its customer relations.
– Employee Feedback
Could employee culture have an effect on your insurance?
We believe that it certainly could be impactful, and it never hurts to hear that a company’s employees are happy. We wanted to dig deeper and see what employees have to say about Travelers Insurance. Here’s what we found:
- At Glassdoor.com, the average employee review for Travelers is 3.9 out of 5 stars, with 76% recommending Travelers to a friend. In fact, employee reviews have led to Travelers being named to Glassdoor’s “Best Places to Work” list four times: in 2019 (#70), 2018 (#80), 2011 (#31), and 2010 (#39)
- At Payscale.com, the rating was slightly lower at 3.7 out of 5 stars in overall satisfaction. Travelers received its highest rankings for Company Outlook (4.2 out of 5), followed by top rankings in Manager Communication, Learning and Development, and Manager Relationship. On the flip side, Travelers received its lowest scores in categories tied to pay.
Though it can be difficult to make assessments based upon these ratings, it appears Travelers is gaining more positive feedback than negative from its employees.
– Awards and Accolades
It’s pretty obvious — awards and accolades are a great way for outside entities to affirm the quality of a company’s product, efforts, and culture. Travelers has earned a number of awards and distinctions, some of them include:
- Fortune 500, Fortune, 1995-2018
- FTSE4Good Index Series, 2001-2018
- World’s Most Admired Company, Fortune, 2006-2018
- Military Friendly® Company, VIQTORY, 2018-2019
- America’s Best Employers for Diversity, Forbes, 2019
- America’s Best Employers for Women, Forbes, 2019
- Best Place to Work for Disability Inclusion, Disability:IN and American Association of People with Disabilities, 2018
- Employer of the Year, Lifeworks, 2019
For a complete list, click here.
Cheap Car Insurance Rates
The simple truth is this: when it comes to your car insurance provider, you want to know about the bottom line. As in, how much you’ll end up paying in premiums.
In our years of research, we’ve learned that what you pay can depend on a variety of factors, including:
Knowing how important all of these factors — and many others — are to you, we did some digging with Quadrant data and compiled all of the important stats for Travelers Insurance. Stay with us to learn more.
– Company Availability
The first thing you’ll need to know is whether Travelers car insurance is available to purchase in your state. As of now, drivers with Travelers can purchase car insurance policies in 42 states, and in Washington, D.C. States where Travelers car insurance is not available are:
- North Dakota
- South Dakota
- West Virginia
– Travelers Rates by State
We took a look at the average rates Travelers customers across the country are paying. While data was not available in each state, here’s what we found:
For those wondering which state is averaging the highest rates, and which state is averaging the lowest rates, we have your answer:
- According to our data, Pennsylvania residents are paying the highest average rates, at $7,842.47 a year. While Rhode Island residents aren’t paying over $7,000, they’re close at just over $6,900. Following Rhode Island are Kentucky and Connecticut, at estimated average rates of $6,551.68 and $6,004.29
- Maine residents are paying the lowest average rates at $2,252.97. Next on the list are Illinois ($2,499.76), Tennessee ($2,738.76) and Oregon ($2.892.19)
– Comparing Rates of the Top 10 Companies
We compared Travelers’ average rates to those of the largest car insurers in the country:
In looking at the data, we quickly found that the average rate for Travelers customers is the 3rd highest among the nation’s top 10 providers, at $4,434.91. Travelers was only surpassed by Liberty Mutual (which averaged just over $6,000) and Allstate (which was closer to Travelers, at nearly $4,900).
– Travelers Male vs. Female Rates
Most tend to believe that men, especially young men, pay higher car insurance premiums than women. However, some studies have proven otherwise, showing that there are instances where women do pay more than their male counterparts.
So, the question becomes, what about Travelers insurance customers? Who’s paying more — men, or women? Take a look:
|Age and Marital Status||Average Premium|
|Married 35-year old female||$2,178.66|
|Married 35-year old male||$2,199.51|
|Married 60-year old female||$2,051.98|
|Married 60-year old male||$2,074.41|
|Single 17-year old female||$9,307.32|
|Single 17-year old male||$12,850.91|
|Single 25-year old female||$2,325.25|
|Single 25-year old male||$2,491.21|
Our data focuses on married 60-year-olds and 35-year-olds, and single 25-year-olds and 17-year-olds. And no matter what age or demographic group we looked at, we saw one consistency with Travelers drivers — women paying less than men!
For the most part, the differences in each subgroup were fairly minimal, with one glaring exception — 17-year-old drivers. The difference between the two is well over $3,000, with 17-year-old men being insured at an average $12,850.91, and their female counterparts being insured at $9,307.32
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– Average Travelers Rates by Make and Model
What about your car? Can its make and model have bearing on your premium? According to the Insurance Information Institute, the answer is yes:
“The cost of your car is a major factor in the cost to insure it. Other variables include the likelihood of theft, the cost of repairs, its engine size and the overall safety record of the car. Automobiles with high quality safety equipment might qualify for premium discounts.”
We compared Travelers’ rates among six popular vehicles — two Ford F-150s, two Toyota RAV4s, and two Honda Civics from the years 2015 and 2018 — and here’s what we found:
|Vehicle Make and Model||Average Premium|
|2015 Ford F-150: |
Lariat SuperCab with 2WD 6.5 foot bed and 2.7L V6
|2015 Honda Civic Sedan: |
LX with 2.0L 4cyl and CVT
|2015 Toyota RAV4: XLE||$4,383.78|
|2018 Ford F-150: |
Lariat SuperCab with 2WD 6.5 foot bed and 2.7L V6
|2018 Honda Civic Sedan: |
LX with 2.0L 4cyl and CVT
|2018 Toyota RAV4: XLE||$4,708.19|
In summary, we didn’t find a great amount of variation, but did notice that the car with the highest average premium on this list was the 2018 Toyota RAV4: XLE (just over $4,700), and the car with the lowest average premium was the 2015 Ford F-150 (right around $4,000).
– Average Travelers Rates by Commute
Question: For Travelers drivers, what’s the financial difference between a 10-mile daily commute, and a 25-mile daily commute?
Answer: About $70. See for yourself:
|Distance Travelled||Average Premium|
|10 miles commute. 6000 annual mileage.||$4,399.85|
|25 miles commute. 12000 annual mileage.||$4,469.96|
– Average Travelers Rates by Coverage Level
The fact that a higher amount of coverage will result in a higher premium shouldn’t be surprising. But the real question for Travelers insurance customers is, by how much?
|Coverage Level||Average Rate|
Here’s the breakdown:
- The difference between high coverage and low coverage is $395.44
- The difference between high coverage and medium coverage is $157.05
- The difference between medium and low coverage is $238.39
– Average Travelers Rates by Credit History
When it comes to how your credit score affects your car insurance premiums, having a poor score can be costly.
If you want a better idea of what constitutes a good credit score, or a poor credit score, take a look at these stats from Experian:
- Exceptional: 800-850
- Very Good: 740-799
- Good: 670-739
- Fair: 580-669
- Very Poor: 300-579
Experian also goes on to report that the average credit score for Americans is 675, which falls in the “good range.”
We looked into what Travelers customers with Good, Fair and Poor credit are paying:
|Credit History||Average Rate|
Here’s what you need to know:
- Travelers customers with poor credit are paying over $1,100 more in premiums than those with good credit, and just over $800 more than those with fair credit.
- Finally, those with fair credit are paying about $285 more than those with good credit.
– Average Travelers Rates by Driving Record
Finally, we’re looking at how driving record impacts rates for Travelers customers.
Don’t be mistaken — your record can have a significant impact on what you pay in premiums. Here’s how it breaks down for those with Travelers:
|Driving Record||Average Rate|
|With 1 Speeding Violation||$4,260.80|
|With 1 Accident||$4,289.74|
|With 1 DUI||$5,741.40|
Here, we can immediately see that drivers with a DUI will pay the highest price — $5,741.40, to be exact. That figure is nearly $2,300 more than what a driver with a clean record will pay.
Coverages Offered by Travelers
We know that the kind of coverages that an insurance provider offers drivers can either make or break your decision. That’s why we’re breaking down Travelers’ offerings for you — from basic coverage options, to available add-ons, and to discounts.
– Basic Coverages
Here are the basic coverage options you can purchase through Travelers:
- Liability: this covers bodily injury and property damage done to others in an accident that you caused.
- Comprehensive: this covers non-collision related damage from unpredictable incidents such as weather (like hail, or a tree falling on your car), vandalism, or hitting an animal.
- Collison: this covers damage to your car resulting from a collision (with another car or object).
- Personal Injury Protection (PIP): this satisfies the requirements of no-fault states, and goes towards medical expenses (and in some cases, lost wages) for you or your passengers, regardless of who was at fault.
- Uninsured/Underinsured Motorist: this kicks in when you’ve been involved in a collision with a driver with either no insurance or insufficient insurance.
- Medical Payments: this covers medical expenses for you and your passengers, regardless of who was at fault.
– Additional Coverages
- Loan/Lease Gap Insurance: this covers the difference between what your vehicle is worth and what you owe, should your car get totaled
- Rental Coverage: this covers a rental car if your car is damaged in a covered accident, and out of commission for more than 24 hours
- Roadside Assistance: this covers towing and labor costs if your car breaks down
- New Car Replacement: this coverage pays to replace your car with a new one of the same make and model if it’s totaled in the first five years.
- Accident Forgiveness: if your purchase Travelers’ “Responsible Driver Plan,” you can choose to have either one accident or one minor violation forgiven every 36 months. Under the Premier Responsible Driver Plan, “Decreasing Deductible” or “Total Loss Deductible Waiver” are also options. Click here to learn more.
- Ridesharing: this is specifically for rideshare drivers, and is available only in Colorado and Illinois. Speak to an agent to learn more.
- Umbrella Insurance: this provides extra liability coverage that can help protect assets such as your home, car, and boat. It also helps cover defense costs, attorney fees and other charges associated with lawsuits.
– Discounts Offered by Travelers
Looking for ways to save extra money on your policy is a real no-brainer. It’s why more and more insurance providers recognize the value of offering special discounts to drivers.
For drivers who choose to go with Travelers, your odds of finding a discount that suits you are pretty high, as the company offers nearly 30 discounts — including those for good students, and those who bundle policies. Check out the table below to see what discounts Travelers does and doesn’t offer:
|Discounts||Offered by Travelers?||Amount of discount|
|Adaptive Cruise Control|
|Anti-lock Brakes||x||consult with agent
|Anti-Theft||x||consult with agent|
|Daytime Running Lights||x||consult with agent|
|Electronic Stability Control|
|Forward Collision Warning|
|Further Education||x||consult with agent|
|Garaging/Storing||x||consult with agent|
|Lane Departure Warning|
|Low Mileage||x||consult with agent|
|Membership/Group||x||consult with agent|
|New Customer/New Plan|
|Occupation||x||consult with agent|
|On Time Payments||x||15%|
|Passive Restraint||x||consult with agent|
|Seat Belt Use|
|Students & Alumni|
|Vehicle Recovery||x||consult with agent|
|VIN Etching||x||consult with agent|
– What Stands Out and What’s Missing
What stands out as discounts with a high return are the Safe Driver discount (up to 23 percent) as well as the company’s driving device app, also known as IntelliDrive.
This is a program in which drivers allow Travelers to capture and score their driver behavior through an app. Discounted rates and availability for IntelliDrive vary by state, so be sure to speak to your agent.
While Travelers certainly offers a wide variety of discounts, some are noticeably missing — including paperless billing, and military discounts.
Canceling Your Policy
Should you decide to cancel your policy with Travelers, customer service representatives say that calling in is the preferred method. However, you can also work directly with a Travelers agent, and he or she can submit documentation on your behalf. Either way, you will need to be sure to have all of the pertinent information on hand, including:
- Your name, address, and phone number
- Your policy number
- The date you want your policy to end
- Your new insurer’s name and policy number, if you’re switching providers
If you’re canceling your car insurance for reasons other than switching providers (for instance, selling your car), you may need to provide further documentation (like proof of sale).
Cancellations can go into effect immediately, or at a future date of your choosing. Representatives caution to give plenty of notice if you’re on an automated payment plan. Be sure to speak to your representative about any possible remaining financial obligations.
Remember — it is important to ensure that if you’re switching car insurance providers, that you don’t have a gap in coverage. Failing to do so can not only result in penalties such as tickets and fines, but it could also become a liability should you end up in a collision as an uninsured driver.
How to Make a Claim with Travelers
Accidents and collisions are an unfortunate reality for many drivers. Knowing how to respond is an important first step of the process, and doing so promptly can save a lot of headaches in the long run.
– Ease of Making a Claim
Travelers recommends that drivers file claims either:
- Online with their MyTravelers account, available 24/7, or
- Over the phone by calling 1.800.252.4633, available 24/7
When you file a claim, make sure you have the following information:
- Photos of the damage, if applicable
- Your contact information
- The name and contact information of any other involved parties
- Policy information, if available
- The type of loss you are reporting (auto, home, etc.)
- The date the incident occurred
- A description of what happened
- A description of any injuries
As with any insurance company, it is recommended that you file your claim as promptly as possible.
– Premiums Written and Loss Ratio
The story of how many direct premiums Travelers Insurance has written over the last few years can easily be summed up in one word — increase.
From 2015 to 2018, Travelers has seen its number of direct premiums issued go up by over 1.3 million. This growth is, without a doubt, a good sign for Travelers!
We also wanted to take those direct premiums and compare them against the company’s loss ratio.
A loss ratio is, essentially, a ratio of loss to gains — how much the company is paying out in claims, versus the money it’s receiving in premiums. Therefore, if an insurance company has a loss ratio that’s over 100, that means the company is paying out more in claims than what they’re receiving in premiums.
We did the research and found that in this same time period, Travelers’ loss ratio has never exceeded 100:
|Year||Direct Premiums Written||Loss Ratio|
In looking at the company’s loss ratio, we can see a year-to-year increase between 2015 and 2017. However, what’s of note is that Travelers’ loss ratio decreased by more than six percentage points between 2017 and 2018, going from 66.6 percent to 60 percent.
How to Get a Quote Online (Step-by-Step Instructions)
You’ve read the ratings, you’ve gone through the rates, and you’ve heard about the discounts. Now, you’re ready for a quote.
The good news? We’ve provided a step-by-step process below to help make getting a quote as easy as possible.
– How to Start
Beginning is as simple as heading to www.travelers.com and looking for the prompt on the front page. As you can see, you’ll be asked to select “Auto” insurance, and enter your zip code.
– Personal Information
You will then be led to this screen, where you’ll be asked to provide some personal information: your name, address, as well as your email.
– Vehicle Information
The next step will involve entering some details about your car (or cars). You can either enter your Vehicle Identification Number (VIN) or your car’s year, make, model, body style, and estimated number of miles driven on your daily commute (one way).
– Driver Information and Driving History
Next, some information about you, the driver. Beyond entering the basics (when you were first licensed, marital status, children, occupation, etc.), you’ll also be asked to recount the last five years of your driving history. This includes accidents, tickets/violations, DUIs, and other claims.
Once you’ve provided all of the information, you’ll be led to a screen with a quote, and contact information for an agent.
– What You Need to Apply
To recap, here’s what you’ll need to have to apply for a quote:
|Personal||Full address, date of birth, and email
(phone number is optional)
|Vehicle||VIN (Vehicle Identification Number) OR
car year, make, model, and body style.
Estimated length of commute
|Driver||Driving history in the last five years
(accidents, tickets, DUIs, past claims)
Design of Travellers Website/App
“Anywhere, Anytime Access” — it’s how Travelers describes its mobile app, available to download in the Apple App Store, or in Google Play.
According to Travelers, customers can do the following on the app:
- Pay their bill
- Set up automatic payments
- View, print or download insurance cards
- View policy information
- File a claim
- Get roadside assistance
- Go paperless
Naturally, we wanted to see what customers were saying about the app:
- We found that in the Apple App Store, the average customer review is 2.7 out of 5 stars.
- Amongst the most common criticisms — simply getting the app to open. Many also complained about both the Touch ID and Face ID functions not working.
- On the plus side, many praised the convenience of being able to access their ID cards through the app, and its overall ease of use.
- We found that in Google Play, the average customer rating was higher, at 3.3 out of 5 stars.
- Several customers also complained about not getting the app to open properly.
- Some praises included accessibility to roadside assistance and its overall ease of use.
Pros and Cons
Now that we’ve looked at Travelers from a variety of angles, let’s talk pros and cons:
|Excellent financial outlook according|
|Not available in all 50 states
|Continued growth within|
|Third-highest average rate
among top 10 insurers.
High rates for 17-year-old
|A variety of add-ons, |
including gap insurance and
new car replacement, and discounts
|Some inconsistencies in
customer satisfaction feedback
|Plenty of services and tools|
accessible through the web
|Consistent negative feedback on
mobile app's functionality
With the highest possible rating from AM Best, and some impressive marks from S&P and Moody’s, Travelers is showing itself as a financially strong and reliable company.
Travelers is also showing growth and sustainability in two key areas — market share, and the number of direct premiums written. Data like that shows that more and more customers are making a conscious decision to choose Travelers from among the rest.
Some other advantages for the consumer include Travelers’ many add-on options — like gap insurance and new car replacement — as well as a variety of discounts.
It also doesn’t hurt that Travelers customers have a wealth of tools and options available to them on the web, with the ability to access their information and make claims 24/7.
However, on the topic of access, Travelers car insurance is not available in all 50 states. Our research additionally shows that Travelers has the third-highest average rates among the nation’s top 10 insurance providers.
And, when it comes to the rate in which 17-year-old male drivers are insured, that too is high — at $12,850.91
Even though Travelers earned good customer feedback through Consumer Reports, and had relatively good feedback from its employees, some of their customer satisfaction ratings ran low with J.D. Power, earning two power circles out of five in several regions.
Another strike for customers — the mobile app. Its inability to function properly was an issue brought up over and over again by users in both the Apple App Store and in Google Play.
The Bottom Line
Drivers looking for varied coverage options from a stable and financially-sound company will be able to meet their needs with Travelers insurance.
What may ultimately be a deciding factor for many are the rates. For some, having additional options may not be worth the higher premiums. But for others, paying a higher rate for the coverage and add-ons they are looking for may be worth the investment.
Either way, it’s hard to deny the potential in Travelers, as it continues to grow and expand. A solid financial backing goes a long way, and this Fortune 500 Company proves that it knows how to be profitable and scalable.
Travelers has also proved that it can adapt to the times, offering a number of desirable services to the client — many of which go beyond car insurance.
Have some more questions about Travelers? We figured you would. Here are some of our top Frequently Asked Questions:
What are the deductibles with Travelers Insurance?
According to their website: “Deductibles only apply to certain coverages, such as comprehensive and collision coverages, and typically range from $100 to $1,000.”
But remember — what you decide to pay in premiums will often determine your deductible. The higher your deductible, the lower your premium. You will want to speak directly with your agent to get more information about your options.
How can I lower my premium with Travelers?
The company offers a few options: consulting with your agent to review your coverages and see what discounts you are eligible for; driving safely, as staying accident and clam free can result in lower rates; and bundling policies beyond auto, as this can help you qualify for multi-policy discounts.
Can I pay for my Travelers Insurance policy with a credit card?
Yes. And as far as payment options are concerned, you can pay online or by phone. Click here to learn more.
Does Travelers Insurance also offer life insurance?
No. In fact, the website states that: “Travelers Insurance Co. is not affiliated with Travelers Life and Annuity Co which was acquired by the MetLife Life and Annuity Company of Connecticut in 2005.”
You’ve stuck with us, and now you can officially say you’ve read through our in-depth review of Travelers Insurance. From rates to coverages, and to customer reviews — you know have a more full picture of what this company has to offer, and if it’s really the right fit for you.
Now, it’s your turn to get in the driver’s seat and take control of your car insurance coverage. Begin shopping rates now by entering your zip code in our FREE comparison tool below.