Permanent General Auto Insurance Review (2025)

The Permanent General Insurance Corporation, more commonly known as The General, specializes in high-risk auto insurance for drivers who can’t get coverage with standard providers. You can get coverage with the Permanent General Insurance Company in 46 states and Washington, D.C., with full coverage auto insurance rates averaging $232/mo.

High-risk drivers include new drivers or drivers who were dropped by their prior insurance company due to excess tickets, accidents, DUIs, or coverage lapses.

Our Permanent General auto insurance review explains all you need to know about PGAC insurance claims handling, average rates, and customer service.

For sales questions, the Permanent General auto insurance phone number is 1-844-328-0306. The Permanent General Assurance group claims phone number is 1-800-280-1466.

To compare your The General auto quote vs. top providers, enter your ZIP code into our free quote tool above to get started.

What You Should Know About The General Auto Insurance

Permanent General auto insurance, officially known as the Permanent General Assurance Company (PGAC), was established in 1987 and later became known as The General.
PGAC, the Permanent General Assurance Corporation of Ohio, and The General are all PGC Holdings, Inc. subsidiaries. In 2012, American Family purchased PGC Holdings, Inc.

You can find a Permanent General Assurance Insurance Company agent by clicking on the “Agent Locator” on the Permanent General website. Simply enter your address, city, state, ZIP code and choose the mile radius you are willing to travel.

The agency names, addresses, phone numbers, email addresses, and maps will appear so that you can choose an agency convenient for you.

If you have any questions about coverage options, the Permanent General Insurance Corporation phone number is 1-844-328-0306. For existing policyholders looking to file a claim, the Permanent General claims phone number is 1-800-280-1466.

Keep reading for a full review of Permanent General auto insurance. Since they’re the same, we’ll also give you a The General auto insurance review.

Permanent General Insurance Company Average Rates

While we don’t have auto insurance rates for Permanent General, you can check out average rates with The General since they’re the same.

To see how The General/Permanent insurance rates compare, check out the average rates for full coverage from the top providers here:

One factor that can impact your auto insurance rates is your driving history. The chart below shows rates for 45-year-old drivers with clean driving histories vs. those with an at-fault accident, traffic ticket, or DUI.

Hover over each state below to see the average annual full coverage auto insurance rate for that state and get an idea of what you could pay for Permanent General insurance.

Of course, these rates don't represent what you'll actually pay for coverage. The only way to know is to evaluate auto insurance quotes from several companies.

Permanent General Assurance Corp: Customer Service and Financial Ratings

Permanent General maintains a rating of A- with A.M. Best.

Permanent General offers its policyholders customer service by promoting the submission of comments on their website. They have provided an online form with blank fields for questions and concerns that the policyholder can ask or make.

Once submitted, it is sent to the person who is most likely able to answer the question, concern or comment.

Another area in which Permanent General gives good customer support is in the frequently asked questions section of the website. The site breaks down the questions into three categories: general questions about auto insurance, questions about insurance premiums, and what to do if you find yourself in an accident.

Permanent General insured drivers can also view their account on the company website. You can see who is covered on your policy and details of your coverage as well as make policy changes.

You also have the ability to make payments online under the MyPolicy Self Service section of the site.

You can contact a PGAC insurance company representative by sending a physical letter to The General auto insurance address:

P.O. Box 305054
Nashville, TN 37230-5054

You can also call the Permanent General Assurance Corporation phone number at 1-844-328-0306.

How to File Permanent General Auto Insurance Claims

Permanent General Assurance Corporation claims can be physically sent or phoned in to The General.

To send a claim in the mail, the address for The General insurance company is:

P.O. Box 305195
Nashville, TN 37230-5195

Alternatively, the Permanent General Assurance Corporation claims phone number is 1-800-280-1466.

How to Find Permanent General Car Insurance Careers

Careers with Permanent General auto insurance can be found on the company website. Internal postings are also available on the site. There are two ways to apply for jobs at Permanent General.

First, interested individuals can enter a keyword for openings as well as location, category and position type.

Second, potential employees can search the “Open Job Positions” on the site. The title, location, and date of posting will appear on the “Job Listings” page.

Individuals who have applied for jobs before can return to the site to edit personal information or see jobs already applied for within the company.

Referrals for positions are encouraged and can be submitted on the website within the employment opportunities section.

For any questions, contact the Permanent General phone number at 1-844-328-0306.

Keep reading our Permanent General/The General car insurance review to learn about coverage options.

The General Auto Insurance Coverage Options

There are several types of auto insurance coverage options available. The different types of coverage include:

• Liability coverage
• Medical payment coverage
• Uninsured/underinsured motorist insurance coverage
• Comprehensive coverage
• Collision coverage

Liability auto insurance protects the insured from property damage or personal injury claims. Each insured has the option of choosing the amount of coverage desired as long as the insured’s coverage meets state requirements.

Additional coverage can also be purchased through Permanent General, like towing and labor and car rental insurance.

For any questions about these coverage options, the Permanent General car insurance number is 1-844-328-0306. For existing auto insurance policyholders, the PGAC insurance claims phone number is 1-800-280-1466.

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— AutoInsurance.org (@AutoInsurance) March 10, 2024

Start shopping around for high-risk coverage by entering your ZIP code into our free quote comparison tool below and see if the Permanent General Assurance Corp is your best choice.