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Infinity Auto Insurance Review

Infinity Auto Insurance
  • 11111
Address: 3700 Colonnade Parkway
City: Birmingham
State: Alabama
ZIP: 35243
Phone Number: 1-800-782-1020
AM Best Rating: A
Market Cap: $250 Million to $500 Million
Year Founded: 1955

This Infinity auto insurance review will provide an overview of the company, as well as information for those seeking auto insurance quotes. Infinity Insurance was a small company founded in 1955 as Dixie Insurance Company. Since then, it has expanded into 43 states to become one of the top 50 property and casualty insurance companies in the country.

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Infinity policies are written by independent insurance agents, who represent multiple insurance carriers. Currently, Infinity Insurance is the second-largest carrier of non-standard auto insurance policies in the U.S.

Infinity Insurance Locations and Contact Information

Verizon recently conducted a study, which revealed that Infinity is one of the easiest and friendliest car insurance companies to reach by phone. Infinity is represented by independent insurance agencies in 43 states and is headquartered in Birmingham, AL. The Infinity website contains a zip code search tool that will pinpoint the closest Infinity agent.

There are many other ways to contact an Infinity representative with questions. In addition to talking with an agent, customers can call Infinity’s new 325-seat call center in Texas, where customer service representatives are bilingual in order to meet the needs of Spanish-speaking customers. For those who prefer to use the website, there are many easy-to-use online tools.

The address of Infinity’s main office is:

Infinity Insurance
3700 Colonnade Parkway
Birmingham, AL 35243
Phone: 800-782-1020
Automated Phone Information: 800-782-1330

Customer Service is available Monday through Friday from 7:00 a.m. until 10:00 p.m. CST, and on Saturday from 7:30 a.m. until 6:00 p.m. The automated information line is available 24 hours a day, every day except Sunday.

Infinity Auto Insurance Quotes

When a potential customer wants an auto insurance quote from Infinity, he or she can use the zip code search tool to find a nearby independent agent. Quotes are available online, or the customer can talk with the agent personally. An agent will gather information about the cars and drivers, and then tailor a policy to meet the driver’s needs. In order to make the different types of coverage easy to understand, Infinity has categorized its basic policies into three groups: Premier, Value-Added, and Low Cost.

The Premier policy is for customers who want a higher amount of coverage and have excellent driving records. The customizable policy has options such as liability for business use of an insured vehicle, rental coverage, roadside assistance, and temporary transportation expenses. There are added benefits if the customer uses the R.S.V.P. Direct Repair Endorsement at one of Infinity’s partner repair facilities. The Infinity website provides a link to a search tool so that customers can locate R.S.V.P. repair facilities.

The Value-Added policy is for customers who want auto coverage, but may not have a clean driving record. This policy includes basic benefits from the Premier policy. Because of prior driving violations, the price will be higher, but Infinity will tailor the policy so that the customer has the advantage of as many benefits as possible.

The Low Cost policy is for customers who simply want to meet the minimum auto insurance coverage as required by the state. This coverage is basic and will be at the lowest price possible. Agents periodically review these customers’ policies to allow for expanding needs.

Infinity Insurance also offers commercial car insurance for business-owned vehicles in the states of AZ, CA, CT, FL, GA, MO, PA, SC, and TX.

Infinity has a policy tailored to the special needs of classic car collectors. A separate website ( provides details and types of coverage offered. The methods for getting a quote are the same: enter a zip code to find an agent.

Infinity Auto Insurance Claims

When a customer needs to file a claim, there is a link on the website’s Client Center tab to start the process. The claimant should first call Infinity at 1-800-334-1661, which is available 24 hours a day, seven days a week.

The claims process is structured to be easy on the claimant, so talking to a real person rather than filling out an online form will reduce stress. The One-On-One team member will advise the claimant where to send necessary documents. Then, an adjuster will call the claimant to discuss the case. Often, the claim can be settled over the phone. For more complicated issues, the adjuster might need to investigate or bring in an appraiser to inspect the damaged car.

Either way, the claimant can feel confident that Infinity will put customer needs first. The claims process involves one phone call and one person (the adjuster) to deal with, so the claimant will never feel he or she is getting the runaround. Local adjusters handle 92% of Infinity claims.

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Reviews for Infinity Auto Insurance

    • 11111

    Grade A crooks.Not Veteran friendly at all.Do not get this insurance.Everything will be fine till you get in a accident.

    • 11111
    Peter Surach says:

    Worst Insurance company ever will look to any reason not to pay a claim and screw you over. Even if they have to lie and resort to dishonest methods not to pay a claim. As soon as they receive a claim they look for any reason not to pay it. The reason they have high financial ratings is because THEY DO NOT PAY THEIR CLAIMS! If you get into an accident with them as your insurer you will probably need a lawyer. Best Advice do not use them they are dishonest thieves but they have the law on their side.

    • 11111

    The Worst insurance ever, will change insurance asap. adjusters are terrible they will give you the run around until they deny your claim even if you are not at fault. DON EVER GET THIS INSURANCE ITS A WASTE OF YOUR MONEY!!!! TRUST ME!!!!

    • 11111

    <<<<<<<>>>>>>>><<<!!!!!!!!!!!!!!!!!BE AWARE!!!!!!!!!!!!!!!!
    I contacted Infinity Insurance regards my vehicle I sold and after excluding my self as a driver and removing my car from insurance, Manager named DREW, told me my insurance increased with my vehicle being removed and me being excluded as a driver; <<>><<<CUSTOMER SERVICE AND MANAGERS=SCAM; DO NOT GO WITH THIS INSURANCE COMPANY unless YOU DON'T MIND PEOPLE LIKE THIS TAKING ADVANTAGE OF YOUR HARD EARNED MONEY; PLEASE DO YOUR RESEARCH BEFORE YOU GO WITH INFINITY INSURANCE;

    • 11111
    James Rudolph says:

    My vehicle was hit by a legal foreigner and they have not paid for the damage on my Ram Truck. She might as well have had no insurance at all. I am going to the Insurance Consumer state of AZ to at least try to put these people out of business. They will not return my calls or my insurance company’s calls. All they are doing is helping bad drivers say that they meet the laws that one must have Auto Insurance. THESE PEOPLE ARE ABSOLUTE CROOKS. To bad this client of theirs did not do their research. The only satisfaction that I have is that you should see the front end of her Prius. It should never have hit a RAM TRUCK.

    • 11111
    James Rudolph says:


  1. sara martison says:

    Need to finalize property damage. No calls returned. Very frustrated and the meter is running on my active licence plates. Infinity has my truck in palmetto Florida, and I have no way to get there to get my three items from my truck. I have doctor bills. Infinity insurance client at fault. Made several calls. Some of my calls very direct and stern. Help me. I just want to be treated fairly……

    • 11111

    They are thieves

  2. Worst

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