This Viking Auto Insurance Review will provide an overview of the company, as well as information for those seeking auto insurance quotes. Viking Insurance, which is a member of the Sentry Insurance Group, is headquartered in Madison, Wisconsin, and provides insurance services to residents of 27 states.
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Viking Insurance is an independent agency, which means that the agents represent multiple insurance providers. When a customer requests a quote from Viking Insurance, an agent will research several different carriers to find the best combination of cost, coverage, and customer service.
Viking Auto Insurance Locations
Viking Insurance was founded in 1971 and purchased by the Sentry Insurance Group in 2005. With offices in Madison, WI, Freeport, IL, Englewood, CO, Salem, OR, Irvine, CA, and Goldsboro, NC, Viking has established a wide customer base across the U.S. Viking’s home office address is:
1224 Deming Way
Madison, WI 53717
Viking Insurance does business in Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Missouri, Nebraska, Nevada, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin, and Wyoming. The company provides claim service 24 hours a day, 365 days a year.
Viking Auto Insurance Quotes
Unlike many other online insurance agencies, Viking Insurance agents establish contact with a potential customer before providing a quote. The agent is then able to determine the consumer’s needs by talking on the phone or in person. Agents use Viking’s AutoLink®, which is a Web-based policy transaction system. This system allows the agents to generate efficient, real-time quotes from represented carriers.
Once the potential customer provides some personal information as well as details about the vehicles and drivers, the Viking agent will research several carriers for the best price and level of coverage. Then the agent will call the customer to discuss options and make the smartest choices.
Viking Insurance is an industry leader in providing coverage for people who have trouble fitting insurance premiums into their budgets. Since auto insurance is mandatory, Viking focuses on helping these individuals acquire and maintain coverage.
In addition to basic policies, Viking offers quotes for options such as comprehensive coverage, collision, towing and uninsured motorist protection. Also available is protection for those who have foreign operator licenses or require SR22 filings. SR22 coverage is for drivers who have had their licenses reinstated after suspension for driving offenses.
Viking Auto Insurance Claims
With Viking’s 24-hour response service, customers can feel confident that their claims will get immediate attention. Viking’s goal is to resolve claims ethically, fairly, respectfully, and quickly. If an accident does occur, the claimant should file a police report and, if possible, take pictures of any damage to the covered vehicle.
To report a claim, customers should call Viking’s toll-free number 1-800-334-0090. Viking will immediately conduct a thorough and objective investigation in order to resolve the claim.
Viking Auto Insurance Customer Service
For more than thirty years, Viking Insurance has been a leader in the specialty auto insurance market. Customers who have had trouble in the past with paying for insurance premiums can negotiate low down payments and easy payment plans. For those seeking SR22 coverage, Viking offers generous license reinstatement terms.
Each of the 27 states where Viking writes policies has its own customer service department, so customers don’t have to deal with different time zones and deadlines. Customer service teams and marketing materials are bilingual so as to appeal to a wider customer base.
Viking agents are appointed based on a selection process that assesses their commitment to customer service. Agents are devoted to protecting the interests of their clients by not only making sure the best deals are offered, but also continuing to update existing policies.
Viking agents can provide excellent customer service with the use of the AutoLink® Web-based system. This system allows agents to submit new business and file policy endorsements. With this online transaction tool, customers can minimize or eliminate paper documents, reduce mailing costs, and also explore multiple payment options such as e-checks and credit cards.
Customer service specialists are always ready to address client concerns, but often questions can be answered by accessing AutoLink®. There’s access to billing and policy information, payment history, transaction records, additional quotes, and online reports. These online reports include active, canceled, and expiring policy listings.
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