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Viking Auto Insurance Review

Viking Auto Insurance
  • 11111
Address: 1224 Deming Way
City: Madison
State: Wisconsin
ZIP: 53717
Phone Number: 608-836-3000
AM Best Rating: A+ (Sentry)
Market Cap: $11 Billion (Sentry)
Year Founded: 1971

This Viking Auto Insurance Review will provide an overview of the company, as well as information for those seeking auto insurance quotes. Viking Insurance, which is a member of the Sentry Insurance Group, is headquartered in Madison, Wisconsin, and provides insurance services to residents of 27 states.

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Viking Insurance is an independent agency, which means that the agents represent multiple insurance providers. When a customer requests a quote from Viking Insurance, an agent will research several different carriers to find the best combination of cost, coverage, and customer service.

Viking Auto Insurance Locations

Viking Insurance was founded in 1971 and purchased by the Sentry Insurance Group in 2005. With offices in Madison, WI, Freeport, IL, Englewood, CO, Salem, OR, Irvine, CA, and Goldsboro, NC, Viking has established a wide customer base across the U.S. Viking’s home office address is:

Viking Insurance
1224 Deming Way
Madison, WI 53717
Phone: 1-800-334-0090

Viking Insurance does business in Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Missouri, Nebraska, Nevada, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin, and Wyoming. The company provides claim service 24 hours a day, 365 days a year.

Viking Auto Insurance Quotes

Unlike many other online insurance agencies, Viking Insurance agents establish contact with a potential customer before providing a quote. The agent is then able to determine the consumer’s needs by talking on the phone or in person. Agents use Viking’s AutoLink®, which is a Web-based policy transaction system. This system allows the agents to generate efficient, real-time quotes from represented carriers.

Once the potential customer provides some personal information as well as details about the vehicles and drivers, the Viking agent will research several carriers for the best price and level of coverage. Then the agent will call the customer to discuss options and make the smartest choices.

Viking Insurance is an industry leader in providing coverage for people who have trouble fitting insurance premiums into their budgets. Since auto insurance is mandatory, Viking focuses on helping these individuals acquire and maintain coverage.

In addition to basic policies, Viking offers quotes for options such as comprehensive coverage, collision, towing and uninsured motorist protection. Also available is protection for those who have foreign operator licenses or require SR22 filings. SR22 coverage is for drivers who have had their licenses reinstated after suspension for driving offenses.

Viking Auto Insurance Claims

With Viking’s 24-hour response service, customers can feel confident that their claims will get immediate attention. Viking’s goal is to resolve claims ethically, fairly, respectfully, and quickly. If an accident does occur, the claimant should file a police report and, if possible, take pictures of any damage to the covered vehicle.

To report a claim, customers should call Viking’s toll-free number 1-800-334-0090. Viking will immediately conduct a thorough and objective investigation in order to resolve the claim.

Viking Auto Insurance Customer Service

For more than thirty years, Viking Insurance has been a leader in the specialty auto insurance market. Customers who have had trouble in the past with paying for insurance premiums can negotiate low down payments and easy payment plans. For those seeking SR22 coverage, Viking offers generous license reinstatement terms.

Each of the 27 states where Viking writes policies has its own customer service department, so customers don’t have to deal with different time zones and deadlines. Customer service teams and marketing materials are bilingual so as to appeal to a wider customer base.

Viking agents are appointed based on a selection process that assesses their commitment to customer service. Agents are devoted to protecting the interests of their clients by not only making sure the best deals are offered, but also continuing to update existing policies.

Viking agents can provide excellent customer service with the use of the AutoLink® Web-based system. This system allows agents to submit new business and file policy endorsements. With this online transaction tool, customers can minimize or eliminate paper documents, reduce mailing costs, and also explore multiple payment options such as e-checks and credit cards.

Customer service specialists are always ready to address client concerns, but often questions can be answered by accessing AutoLink®. There’s access to billing and policy information, payment history, transaction records, additional quotes, and online reports. These online reports include active, canceled, and expiring policy listings.

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Reviews for Viking Auto Insurance

    • 11111
    Sandra Sosa says:

    Worst Insurance ever. Claims department is horrible they have a really bad attitude. I ask questions because I haven’t been in an Accident before and you know I regret paying so many years to this company. At the end. I wasn’t satisfied at all with the outcome. . I’m so sad I ended up with this …..

  1. jeffrey mell says:

    would not rate this company as it borderlines on criminal. The only job they do is talk, they do not provide any service or effort to rectify a claim, all they do is stall, and confuse the issues on purpose. Their drunk driver hit my parked car a tremendous amount of damage and it has been 33 days still no rental or money to repair my car!!!!!!

    • 11111

    Worst company ever. They will be out of business one day for sure. The way they deal with claims are awful.

  2. This company is horrible. they are liars and crooks. no professionalism.

    • 11111

    I was rear ended by someone who has this insurance and they are by far the WORST insurance company I have every dealt with. Keep getting the run around from them.

  3. They get no stars from me. Their person had hit the person and me under their insurance are in fault stupid lady talking about they got us under investigation what investigation when we have the police report say that she was at fault and not me.

    • 11111
    Roy Eicher says:

    If I could rate this company as a zero I would. I was rear-ended by one of their drivers. My truck received damage to my bumper and trailer hitch. After reporting the incident to them they pretty much disappeared. On my second call, they said they never received the first call. Then they said that they could not contact their driver. Then they couldn’t find the car they insured.

    Finally, my wife drove all over Sioux City and after hours of searching found the car they said they could not find. I guess it was hard to find when the insured drivers address was fictitious.

    The ball is in their court now. I’m not going away until they pay for the damages to my vehicle. If they do not resolve this issue my next action is to contact a lawyer.

  4. stacy lewis says:

    this insurance is by far the worst. they are criminals. not only did they over charge me they made the excuse that they would not pay me for an accident I had when two young girls ran a red light I hit their car. Viking said they would not pay me a dime because the girl who ran the red light owned 90% of the intersection. they also told me just because there is a green light doesn’t mean you can go .

    by the way, I went on the green light because I couldn’t see over the SUV that was next to me when I looked to the left before the intersection . now I was told that they will be rewarding the girl that ran the red light with 50%payment toward the value of her car

    IF ANYONE HAS SIMILAR THINGS LIKE THIS HAPPEN TO THEM PLEASE CONTACT ME AT STAYALITTLEBIT@GMAIL.COM I’m going to fight this until I die. I hate @#$hole people who rip you off

    • 11111

    Regret using this company. Even after I cancelled they sent me to collections for $50.00 they have yet to explain. Paid the bill but filed a complaint with the insurance commissioner.

    RUN AWAY! No return calls to their agents when you have a billing problem….

    • 11111
    Beto marquez says:

    Worst insurance customer service at the claim dept. Never cared to hear about the details of the incident ,very rude customer claims representative .

    I am probably getting blamed for causing “injury” to a person who hit my car and said “I’m okay, I’m fine, nothing is wrong ” and now is lying saying they are injured and of course the claim dept will not acknowledge I had talked to the other driver and the other driver claimed to be totally ok after the accident .

    Never going to use this poorly managed insurance companies again.

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