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Knightbrook Auto Insurance Review

  • 1.361.361.361.361.36
Address: 1807 North Market Street
City: Wilmington
State: DE
ZIP: 19802
Phone Number: 1-888-333-8198
AM Best Rating: A- (Excellent)
Market Cap:
Year Founded: 2008

The Knightbrook Auto Insurance review is a review of the Knightbrook Insurance Company. Knightbrook Insurance is a specialty insurance underwriter that focuses on niche business insurance. They do not offer any types of auto insurance coverage for personal use.

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Knightbrook Insurance is affiliated with the Knight Insurance Group and the Venbrook Group. Knightbrook Insurance was formed through a merger in 2008 between the Excess Reinsurance Company and the Northwestern Insurance Company.

Knightbrook Insurance Company’s CEO

The Chief Executive Officer of the Knightbrook Insurance Company is Eric Jarvis. 2008 was the year that Eric Jarvis became the Chief Executive Officer of the Knightbrook Insurance Company.

Before becoming the Chief Executive Officer of the Knightbrook Insurance Company Eric Jarvis was the president of the Knight Insurance Company. Eric Jarvis had been the president of the Knight Insurance Company since 1999.

Jarvis has earned a political science Bachelors degree from the San Diego campus of the University of California, and graduated from the law school of Pepperdine University with the cum laude distinction. He is a member of Knightbrook Insurance’s Board of Directors. Prior to his work in the insurance industry Eric Jarvis was involved in real estate and was a commercial litigator.

Knightbrook Insurance Company’s CFO and CTO

Richard Dillion is the Chief Financial Officer of the Knightbrook Insurance Company. He also holds the title of the Chief Technology Officer. Dillion is a board member on the Knightbrook Insurance Company’s Board of Directors.

Richard Dillion attended the Pepperdine Graziadio School of Business, and earned a masters degree in both business and technology management. Before joining the Knightbrook Insurance team he acted as the interim Chief Financial Officer for a company that is the subsidiary of HealthNet. HealthNet is a Fortune 200 company. As a certified public accountant Richard Dillion is a member of the California Society of Certified Public Accountants.

Knightbrook Insurance Company’s CUO

Stephen Su is the Chief Underwriting Officer for the Knightbrook Insurance Company. Stephen Su earned a bachelors degree from the Davis campus of the University of California and a master’s degree in business from Pepperdine University.

Before joining the Knightbrook Insurance Company Stephen Su spent 7 years working as the senior manager of product management for the Farmers Insurance Group. Today Stephen Su works as the head of program development. As the head of program development Stephen Su works on underwriting, financial analysis, and strategic product planning.

Knightbrook Insurance Company’s COO

The Chief Operating Officer of the Knightbrook Insurance Company is Matthew Sherman. He has a bachelor’s degree in business administration from Northwestern University and a master’s degree in business from the University of California, Los Angeles.

Sherman worked for over a decade in the technology and medical fields focusing on brand management and product. Before joining the Knightbrook Insurance Company Matthew Sherman worked with Venbrook.

Knightbrook Insurance Company’s VP

Finally, the Vice President of the Knightbrook Insurance Company is Irwin Keightly who has more than 40 years of experience in the insurance industry. Before joining the Knightbrook Insurance Company, Keightly was the president of the Northwestern Insurance Company.

At the Northwestern Insurance Company he was in charge of the auto profit centers focusing on the Latin America and Asian regions. At the Knightbrook Insurance Company Keightly is in charge of the business and strategic development division. He is also a member of the Property and Casualty Insurers Association of America.

The Knightbrook Insurance Company Underwriting Program

The Knightbrook Insurance Company uses a nine-step process to maintain the high standard of underwriting insurance products and special programs. These nine steps are:

  • Quantitative review
  • Qualitative review
  • Program structure
  • Form development and approval
  • Rate making and approval
  • State filings
  • Information technology and accounting integration
  • Claims communication
  • Performance
  • Results analysis

Quantitative and qualitative reviews are the first two steps to determine if the product is worth the time and investment of both the partner and the Knightbrook Insurance Company. Program structure is the next step that outlines the deal and makes sure that all parties involved have the same goals.

Form development and approval is the development stage of the process. The rate making and approval step insures that the rates will contribute to the program’s success. When it comes to state fillings the Knightbrook Insurance Company has years of experience with cutting through the red tape.

The last three steps of the process information technology and accounting integration, claims communication, and performance and results analysis all function to make sure that the program has open communication and meets the expectations of all the parties involved.

The Knightbrook Insurance Company does not offer personal line of auto insurance, but there are many auto insurance companies where you live that do. To start comparing auto insurance rates today enter your ZIP now!

Reviews for Knightbrook Auto Insurance

    • 11111

    Please be aware of this insurance company how the handle the case.My son stopped at the stop sign in the college campus, lady who didn’t see behind and hit my son’s suv on 10/05/2011 I waited for the police report and called the claim office and reported, the staff who took report but didn’t give me any claim reference number, told me that in 72 hours the adjuster will call me. No one called me again I called to report and the staff gave me the name and number of the adjuster to call, I called and left my home number and cell number so I do not want to miss his call. He didn’t call me.
    Monday 17th I file a case in small claim Court to get the money to fix my car. THEREFORE WHO WANT TO BUY INSURANCE FROM THIS COMPANY THINK TWICE.

    • 11111

    I wish there was no star so that i could go even lower or may be a negative star rating. This insurance is the WORST IN COMMERCIAL INSURANCE and which is why it has been black listed by the NY state. I had an accident (rear ended) and it took me more than a month getting something out of them which was not even enough to pay my damn bills and thats after calling them everyday i got luck getting my money after one month……….BE CAREFUL DO NOT GET THEIR POLICY AND IF YOU HAVE ONE GET OUT OF IT BEFORE ITS TOO LATE!!!!

    • 11111
    Richard E. Raji says:

    Filed a claim when KnightBrook insured taxi hit my car. Claims adjuster Emailed me directing me to trade in my car and send sales contract & NADA valuation to them to get diminished value. Traded -in car & sent them sales contract & NADA valuation. Now they say I received Blue Book value and denied my claim. It’s common knowledge that the Blue Book and the Black book are nothing more than tools that auto dealers use to maximize their profits. All reputable insurance companies use NADA (National Auto Dealers Assoc.) to value vehicles.
    Not KnightBrook, they use a “bait and switch” scheme to defraud people with claims against them. They also brag about having “developed personal relationships with the Cayman (Island) authorities, and has extensive experience in maneuvering programs through the regulatory tangle…” on their Knight Management Insurances Services web site, http://www.knightcompany.net. They also do “claims adjusting for other insurance companies.
    NEWS FLASH: http://www.offshorealert.com. ” Cayman (Island) Premier McKeeva Bush in custody after arrest for suspected corruption” Maybe Knightbrook no longer has a “personal relationship with Cayman authorities.” It’s time to put KnightBrook out of business.

    • 11111

    Tried calling to report a claim on a Friday afternoon…..put on hold for 30 minutes before I hung up.
    Tried calling to report the claim on a Saturday at 10:00……..office closed…please call back during normal hours.

    What a Fly By Night outfit!!!

    • 11111

    I would never use this company again.The female claims whatever she is was very rude and asked me questions, and before I could answer she barked out more questions. She would never shut up, and I wasn’t even t fault in the accident but they jacked up my renewal insurance almost $3,000 bucks… do not use them… you been warned…

    • 11111
    Knightbrook: rob you broke at night says:

    I patiently waited a month for this company to respond to my complaints. NO calls were made to me, they do not want to pay, and they want to extend conversations and wait times just to screw with you. I called today and was supposed to get a call back from RODOLFO and MICHAEL (MGMT). Of course i was made a fool yet again. After being transferred from one rep to another for 30 minutes, I finally got a hold of Rodolfo and it appears he had a hard time getting a hold of his insurance company….so pretty much, giving them all this time to collect information about the accident was simply put into the bottom of the batch. I’m going to do my best to report the flaws of the company as much as I can and although its going to be an extensive effort, I will do anything to make sure the company continues to fail and soon lead to its own demise. 🙂

    • 11111

    One of their policy holders hit my car while parked two weeks ago. So far, every time I call Knightbrook to see where we are in regards to my claim, they are no where near resolving the issue. The guy that hit my car gave me all his information and admitted he was at fault. He lives across the street from me. I dont understand why its taking so long for them to pay my claim. They are the absolute worst.

    • 55555
    Jaques Mayoff says:

    I must have been a lucky one! Had a claim in 2011 and my adjuster (Eric) settled my damage claim without any hitches. The only wait time was for the independent appraiser to come out and inspect my car. I agree that no one picks up calls there but whenever I called Eric, he answered most of the time. I had lots of questions and concerns and he satisfied all of them. At first I was unhappy because his repair estimate did not match my shop’s repair estimate. He assured me that he would contact the shop and take care of any differences directly with the shop. Sure enough, when I picked up my car, all the shop asked for was the check I had received (It was even sent overnight!)

    Oh my other gripe was I had to pay for my rental car up front. But again, when I faxed my receipt, I was promptly reimbursed. A+.

    My expectations were certainly exceeded, and I wasn’t even their insured!!

    • 11111
    Bobby Rountree says:

    I am currently dealing with a claim and this has been by far the worst experience I have ever had with an insurance company to resolve an issue. I have contantly attempted to call and speak with someone and never received a call back. When I finally get in contact with the right person, I receive excuse after excuse to prolong the process. My car was hit 2 months ago and even with a police report and everything in place, nothing has been resolved. I am unable to access my trunk to my car due to the damage. Most insurance companies would get the process moving pretty quickly, even for customers not with their insurance if they are at fault.. I do not recommend this company for anyone, and hope that you never get into a car incident with someone who has this insurance.

    • 11111

    I was hit by a policy holder. There is absolutely no regard for a person’s time or vehicle. My advice, don’t deal with Knightbrook Insurance. Contact an auto accident attorney and have them handle it. This is the most corrupt insurance company I’ve ever dealt with.

  1. Knightbrook is Awful says:

    By far the most unprofessional and useless company I have ever dealt with. It has taken almost 4months to get my car fixed. The broker named Peter is the absolute worst. No manners, rude and totally incompetent. It is in you best interest to stay far far away from them.

    • 11111
    George Edwards says:

    I would give them a -0 if I could. One of their insured hit my can over a month ago and they are still giving us the runaround. I talked with Margarite and she was the rudest person ever, who then transferred me to another rep who hung up on me. I am in the process of getting a lawyer to handle this. They are a joke! Never ever have I had to deal with such a horrible insurance company such as this! Something needs to be done about them.

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