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Elephant Auto Insurance Review

  • 1.961.961.961.961.96
Address: PO Box 5005
City: Glen Allen
State: VA
ZIP: 23058-5005
Phone Number: 1-877-21-TRUNK (1-877-218-7865)
AM Best Rating: Not Applicable
Market Cap: Not Applicable
Year Founded: 2009

Located in Virgina, Elephant Auto Insurance LLC is a part of the larger Admiral Group, PLC. Admiral Group is a Cardiff, United Kingdom based organization that was started in 1993. With more than 17 years of experience in the field of auto insurance, they have a base of more than 2 million customers and insurance policyholders worldwide.

This group operates under the brand name Elephant Auto Insurance in the United States and was founded in the year 2009. It’s a fairly new, but powerful, entrant to the auto insurance provider market in Virginia and Maryland. The company follows the motto of its parent organization and aims at providing customers with reliable coverage at the cheapest and most reasonable auto insurance rates.

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Elephant Auto Insurance is a newly created direct to consumer auto insurance company that also provides customers with a list of other insurance products. They have been acknowledged as one of the upcoming players in the field of auto insurance coverage. In the UK, Admiral ranks the third largest auto insurance provider, and Elephant Auto Insurance is following in their footsteps in the U.S.

The company has a variety of insurance products that cover more than just auto insurance. They also offer collector car insurance policies, motorcycle, ATV, and recreational vehicle (RV) insurance. Homeowners insurance, condo insurance, and renters insurance are other products that they offer to their customers in Virginia, Illinois, and Maryland. Elephant Auto Insurance endeavors to provide their clients with quality insurance coverage that does not cost an arm and a leg.

Elephant Auto Insurance Locations

Situated in Richmond in Virginia, Elephant Auto Insurance acts as an auto insurer for clients in Virginia, Illinois, and Maryland. The physical address to write to them is located in Glen Allen, Virginia. Whatever mode of communication you use to get in touch with Elephant Auto Insurance, you will have dedicated and knowledgeable agents to help you through the process of finding the best coverage plan for you and having the plan instated.

Elephant Auto Insurance Quotes

In today’s fast paced and decidedly expensive world, high auto insurance premiums can strike a deadly blow to the family wallet. Elephant Auto Insurance tends to offer competitive rates. In fact, they are so sure that their rates are the most competitive that once you check with them for a quote, they also have links with direct competitors so that you have an accurate auto insurance comparison rate. A car insurance comparison is offered to allow customers to see that, most of the time, Elephant Auto Insurance gives the best coverage at a much lower rate.

Elephant Auto Insurance Phone Number

Elephant Auto Insurance is easily accessible. Their agents are just a call away. With a number that you will never forget, they ensure that clients can reach them easily. As they put it, they are “all ears!” you can call their offices at 1-877-21-TRUNK (1-877-218-7865) from Monday to Friday between 8am and 10pm EST. They are also available on Saturdays from 9am to 5:30pm on the same number.

Elephant Auto Insurance Claims

Elephant Auto Insurance has an evolved claims process. You can call them 24/7 to report an auto insurance claim. Their claim professionals are authorized and qualified to help you through the claims process. Once you report a claim with all the salient information provided, their claims professionals will take the matter further and you will not have to do a thing.

The claims professionals will get the claim sorted out for you. In order to assist you in reporting a claim, the website has a few to-do notes in case of a claim circumstance. Any further clarification can be obtained through a phone call to them.

Elephant Auto Insurance Reviews and Ratings

Being a nascent company, there are not many service reviews available. The company has released many advertisements that explain their system of working. They are also involved in a number of social awareness programs.

Elephant Auto Insurance does not, at present, have an AM Best Financial Rating. There are many companies that do not have this rating simply because you have to register to be accredited. Admiral Group, PLC, is the third biggest insurer in the UK but has not registered for a rating and consequently does not have one.

Elephant Auto Insurance Careers

There are a flourishing number of opportunities at Elephant Auto Insurance. With over 100 employees, they intend to add many more to their family. The work environment is of a casual and efficient nature and the corporation claims to believe a relaxed and fun environment. They have received many awards like the:

  • Employer of Choice Best Small Business 2010 award in Richmond, VA
  • VA Best Place To Work #7
  • Finalists at the Hype Award 2010
  • Employer of Choice Best Small Business 2011 award in Richmond, VA

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Reviews for Elephant Auto Insurance

    • 11111
    hbranscomb says:

    I recently switched from All State to Elephant Auto Insurance – (TRYING TO SAVE MONEY) – 02/18/12 – I was pulled over by a State Trooper who indicated my tags had a reported flag for no insurance. I informed him I recently switched insurance companies. The Officer told me it’s quite common for this flag to occur if you’ve changed auto insurance… I provided the Trooper My Elephant Auto Insurance Card, and The Trooper told me he had to verify insurance was current and then he would allow me to drive off. He went back to his car and called Elephant. 10 minutes later he came back to my car and told me, “Sir, I couldn’t verify your policy, Due to the fact the Agent I called informed me they couldn’t provide me with a status on your policy.” He then informed me that The Agent he spoke with was so “RUDE”. He told the Agent, “If I’m unable to verify, I have to tow the Truck.” The Agent told him, “Do what you have to do”. The Trooper told me in his 15 years of Service, this has never happened. The Trooper told me, “I’m not going to tow you. However, when you get home, dump your insurance carrier as fast as you can. They didn’t care I was going to tow you.”

    • 11111
    Rohit says:

    Worst insurance company ever!!! Buying insurance from them is like not buying insurance. Their customer service sell you products without from details and have premium higher than big good insurance company. You need to wait 30min to talk to their customer service with rude representative on the other side. Even in the end when you want to cancel your policy they wont leave you without adding fee. I had paid in full in starting but in the end I had to pay $50 to get rid of them for no reason. So please dont buy any policy from them!!!

    • 11111
    Melissa says:

    Only one word.. Horrbile!

    • 55555
    Dan says:

    I don’t know what these others are talking about. I received excellent service from elephant and saved a bunch of money switching from esurance. As to that comment about the state trooper towing the car because be couldn’t verify insurance…that sounds made up to me. I’d like to see a stupid cop try to tow my car because an agent values my identity and wouldn’t release my policy info to a third party without my consent…I used to be an agent at usaa and we were told to not give anyone access to a member’s personal info no matter who they claim to be.

    • 44444
    Dehinday says:

    I have a different good experience with this company and I hope it stays like that. My policy was recognized because I renew vehicles registrations online in Texas and as soon as input vehicles information Texassure systems verifies my insurance status and I am done with renewal quickly. I saved about one third of payment when switched from Liberty Mutual. The insurance ID are obtained immediately by printing it and they sent it again to my email address. The only thing I don’t like is waiting so long to get help on phone

    • 11111
    fhggryi says:

    Yes it’s worst insurance company ever!!! Even in the end when you want cancel your policy they want your money!!! Even you paid in full, you had to pay fee for no reason. Please, don;t buy any policy from them

    • 11111
    Kate says:

    It was a huge mistake to get Elephant Auto Insurance. I initially got Elephant insurance because, being a poor college student, it seemed to offer the cheapest rate. After almost two years of being insured by this company, I bought a new car. After calling to add the car to my policy, I was informed that they expected me to pay an entire YEAR’S bill for ONE MONTH of insurance just because I added the car towards the end of my policy. They tried to charge me almost 900 hundred dollars for one month of insurance, and when I refused, they said that there was nothing they could do about the charges. I then proceeded to cancel and sign with another auto insurance company who actually provided me with a cheaper rate anyway. While canceling with Elephant, I was informed that I still owed them 112 dollars for some made-up fees. I said I wanted an itemized bill explaining the charges before I paid them and was assured that no money would be taken from my account any longer. A month later, I received a notification from my bank stating that Elephant automatically drafted the 112 dollars right out of my bank account WITHOUT my permission! I spent hours on the phone with them disputing this, and they even confirmed after reviewing the tapes of my previous conversations with them that the representative had said no money would be drafted. They still refused to refund me my money saying they have every right to my bank account!! They’re lying, stealing, cheating people that have no knowledge of customer service or how to conduct a proper business. NEVER get Elephant Auto Insurance.

    • 11111
    sofia says:

    if you could give a lower star rating I would, elephant insurance continued to charge my credit card after I cancelled – won’t refund. STAY AWAY FROM THIS COMPANY

    • 44444
    Marie says:

    If you have a good driving record and you don’t mind doing auto pay and printing your policy and insurance cards from online you will save tons of money…I have 3 cars insured for 70 bucks and I have had no problems with them yet…

    • 11111
    marie says:

    Elephant does not deserve a rating. They are the worst. They have the worst customer service. They lie and they do not honor their claims. If you are hit my someone who has Elephant Insurance be prepared to go through the worst experience of your life especially if your adjustor is Krystal Harrell.

    • 22222
    Edwad says:

    You are all scaring me….if the bad experiences are more than the good….I am backing off and will not be signing with them…oh yeah a really low rate for 2 cars/2 drivers…too low to be really believable…$69 per month, any one ge it that low as well

  1. CLIFFORD says:

    I was planning to switch to Elephant Insurance because I thought I can save some cash but after reading these posts I think I better stay with ALLSTATE INSURANCE

    • 55555
    Stephen says:

    I just bought this insurance replacing Liberty Mutual saved me $1000.00 a year and added better overall coverage…the on phone agent did a great job explaining to me the policy..and price emailed me the policy values and costs..when I called the customer service number I got a nice person who did exactly what she should have done get my information and get me to the agent,,all this was during normal business hours..I have not had a claim and I hope I don’t so I know nothing abut claims with this company but I feel sure I will be able to do the things I need to do as a policy owner at this point I don’t see any issues that would make me think I made a bad decision..i hope the cost per year will remain low..if not ill find another of the 1000 plus providers…

    • 55555
    George says:

    I have had Elephant for about two years for my entire family with absolutely no problems. They saved me at least 30 percent over other insurers. We had one minor accident and the customer service was fine, no problems at all. Two of my children now have separate insurance with Elephant again with no problems.

    • 11111
    kendra says:

    This is by far the worse company to do business with. They canceled my policy for non payment then drafted my account for $1192. I have asked for the customer service manager to call me 3 times, to no avail. The customer service is rude and no one cares. This company is pure scum. I have been fighting with them to get my refund but still waiting.

    • 11111
    Joyce Haire says:

    We have had been with this company for only 7 months and it has been a NIGHTMARE!!! They are deceitful and very unethical. They only do auto debit payments and we have figured out that this is so when they decide to screw you over they can automatically get it and there’s not a thing you cam do about it unless you jump through hoops. We have filed a complaint with\e BBB to hopefully warn others! Please BEWARE of this company! If their rates sound cheap it’s because…. YOU GET WHAT YOU PAY FOR!!!

    • 11111
    Joyce and Kevin says:

    Very deceitful and unethical company!! BEWARE! If their rates seem cheap, remember….YOU GET WHAT YOU PAY FOR!!! We have been with this company for 7 months and it has been a NIGHT MARE!!!!! We are looking into other options! Honestly we would rather pay a little higher premium than deal with all of the lies and deception!

    • 11111
    c. watt says:

    I just received a quote form this co. It showed that i would save $40 a mo. If i went with them, being on a limited income that sure sounded good until i started reading reviews on the company. Not sure i want to take a chance to have my insurance screwed up if i’m in a crash. Thanks for your honest reviews about this co. Back to the drawing board.

    • 11111
    Chris says:

    I was t-boned by someone who was insured by Elephant, and after providing the Elephant adjuster (Alexander Jean) with photos of the damage to my car (my drivers side was caved in, window shattered), the telephone numbers and names of the folks who saw the guy hit me, AND actual video footage from the gas station I was hit at clearly showing that their driver was at fault, they have still refused to honor their policy. They are running a scam! I have no idea why this company is even still in business.

    • 44444
    Candy says:

    I’m only giving 4 stars for now because I just switched from state farm and right now my rate is great and Andrew who took my info was very polite and professional. He emailed my ID card and was cable to print it out.

    • 11111
    Mike says:

    I also got best quote from them but after reading this post I’ve decided to go with slightly more expensive company. Thanks all for comment.

    • 11111
    Jessica says:

    It was nice having my premium spread out over a year instead of 6 months. But that’s the only plus. I called to update my address and my premium went up $40/month. I moved a mile down the road why am I paying more!?! Now I’ll remember next time to keep that info to myself… Why in the hell would i give these people my new address if they were just going to tack on more money to my monthly payments???. God forbid you have to extend your payment out by 2 days. That cost me an extra $38. Also- don’t take a drivers safety course to get a discount- because they dont use them.

    • 11111
    Izzy says:


    • 11111
    AO says:

    I was struck by another car in Maryland when they pulled out of a parking lot. I was injured and went to the hospital. The police officer at the scene never spoke to me but issue me a citation based on the story of the other driver. After speaking with Elephant and them seeing the pictures they said we are going to contest this accident. A week later after finding out I received a ticket, but the officer still never asking me one question they changed their story and said it was my fault that a driver pulled out of a parking lot and hit me because being in a turn lane with your signal for 75 feet is improper. This was totally made up, at court the ticket was tossed.


    Elephant seemingly is trying to find any way to say an accident is their clients fault so that they can increase the premium. Their prices are low, but if you ever get in an accident that is contested, do not think that Elephant will not throw you under the bus.

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