First National Auto Insurance Group

2 Reviews

1. Anthony October 12, 2016

   Review

   Shopping around for auto quotes because my Geico premium went up. I called First National Insurance group, to get a quote for my 2000 Buick Century, I was told in order to get a quote I need to also quote my rental apt with them and auto liability limits has to be higher than $25K.
   WTF… My limits with Geico was only $25K and they gave me an auto insurance policy!

   I told the lady at First National Insurance I wanted a quote with liability limits for $25K and I didn’t need rental insurance. She said she couldn’t help me and that I need to stay with Geico and then she hung up on me. This is unreal .

   I was pissed off and I would recommend this insurance company

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2. Lisa October 27, 2016

   Review

   I would like to contact your office about an issue with one of your agents Andrea Brooks. She has slander not only this office but 25 other offices to our carrier with false/bad information.

   The whole issue started when Andrea filled out accord cancellations on behalf of our agency for one of our insureds canceling his auto and general liability without our client notifying us. I found this out when the carrier sent the accord to our office. Then Andrea stated she has authority to handle all insurance needs while this client PNJ Services was out of the country.

   When I called your office to get copies of the underlying policies Andrea altered the declaration pages to not show premium. Anyone who has written umbrellas like I have understands you need underlying premium to justify the umbrella premium but Andrea still keeps altering the policies removing the premium and your office even stated why do you need to know this?

   I called your office a few weeks ago to speak to the owner of the company but no one called our office back. Today Andrea sent another email to my insurance carrier below. I sent these loss runs directly to the carrier Auto-Owners in GA weeks ago and they were nice to call and confirmed they received them.

   I am not sure if Andrea is newly licensed but no agency writes another insurance carrier and slanders another agency with false information. My corporate office requested for copies of these emails. I wanted to share with you so you know what is going on. Carriers do not like covering policies under umbrellas if those policies are not with the same agency and they do not have a relationship with that agency.

   Andrea also does not understand you cannot BOR anything midterm so maybe she is new in the industry or newly licensed. This insured has not returned any calls, text or emails to confirm this at all. Andrea has also forwarded these emails to the additional insured on the policies which is another slander against the company and all the agencies. I am sending this to make you aware what is going and if you would like to call us or not.

   FYI, Auto Owners did state they did not know he had losses as the application filled out stated no losses. The client knew about these losses because the companies interviewed him and he paid the deductibles.

   Emails from Andrea

   From: Andrea Brooks [mailto:abrooks@FNINS.net]
   Sent: Thursday, October 27, 2016 6:22 AM
   Subject: FW: Underlying liability declarations pages PNJ Services LLC Policy #EMX0321461

   His GL policy is in cancellation due to not receiving loss runs.
   I need the loss runs for his old GL policy # AG00237490 with Arch Specialty today. They can be sent to Auto Owner’s also, but I need them emailed to me and the sooner the better. This was requested on 9/26.

   From: Andrea Brooks [mailto:abrooks@FNINS.net]
   Sent: Wednesday, October 05, 2016 11:29 AM
   Cc: Andrea Brooks
   Subject: FW: Underlying liability declarations pages PNJ Services LLC Policy #EMX0321461

   I spoke with Stephanie Johnson earlier regarding the umbrella policy for PNJ Services, LLC.

   Attached are the declarations pages for his underlying Auto and GL policies with Auto Owners. As you can tell, we have been going back and forth with his current agent on this for two weeks. She refused to give us requested policy information, wouldn’t release the name of the company even and so my only option at this point was to call RLI directly to find out what was going on.

   Stephanie told me that you would work on doing an endorsement for him so that he may keep his Umbrella policy where it is for now. A cancellation was never requested on it and we were given erroneous information from the agent. Mr. Rivera is out of the country right now and I’ve attached a copy of the email giving me full authorization to assist in taking care of this.

   Please let me know if you need anything else. We are in the process of getting appointed with RLI now and more than likely we will do a BOR change on this when appointed. Mr. Rivera switched because he could not get along with his agent.

   He also requested loss runs for the GL but we have not received anything. Is there a way we can get that as well?

   Thank you very much for taking the time to help with this.

   Andrea Brooks
   Agent

    Tel: 770-513-2264 ext. 102
    Fax: 770-513-3654
    E-mail: abrooks@fnins.net
    Address: 1689 Duluth Hwy, Lawrenceville, GA 30043
    http://www.fnins.net

   First National Insurance Group representative.

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