First National Insurance Group Auto Insurance Review (2020)
First National Insurance Group is located in Lawrenceville, GA. They offer personal & commercial coverage for auto, home, marine, general liability, and worker's compensation.
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Written by
Mathew B. Sims
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Reviewed by
Daniel Walker
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UPDATED: Aug 18, 2020
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- First National Insurance Group that is located in Lawrenceville, Georgia
- First National is not an insurance company; they are an insurance broker or agency
- First National does offer a quote tool on their website
- The online reviews for First National are very complimentary
First National Insurance Group is just one of many auto insurance companies that share this name. This article will specifically discuss the First National Insurance Group that is located in Lawrenceville, Georgia.
First National is an independent insurance company that sells insurance products strictly in certain counties in Georgia.
The company was founded in 1990 as a company that specializes in affordable insurance options for people who are a higher risk, such as teen drivers.
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First National Insurance Group Products
The personal products sold by First National Include:
- Auto Insurance
- Classic Car Insurance
- Disability Insurance
- Dwelling Fire Insurance
- Flood Insurance
- Health Insurance
- Homeowners Insurance
- Life Insurance
- Long-term Care Insurance
- Motorcycle Insurance
- Off-road Vehicle Insurance
- Renters Insurance
- RV/Motor Home Insurance
- Umbrella Insurance Annuities
- Watercraft Insurance
The business products sold by First National include:
- Architect & Engineer Liability Insurance
- Attorney E&O Insurance
- Commercial Auto Insurance
- Commercial Property Insurance
- Contractors Insurance
- CPA E&O Insurance
- Directors & Officers Insurance
- Errors & Omissions Insurance
- Excess Liability Insurance
- Garage Insurance
- General Liability Insurance
- Group Life & Health Insurance
- Restaurant Insurance
- Surety Bonds
- Workers Compensation Insurance
First National’s website is easy to read and navigate.
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First National Insurance Group Agents
First National is not an insurance company; they are an insurance broker or agency.
The difference is that an insurance company sells its own insurance product, while an insurance broker or agency sells insurance products for other insurance companies.
First National acts as an agent for a variety of other insurance companies, which gives it the diverse portfolio of insurance offerings that it has.
Some of these other companies are Aetna, BlueCross BlueShield, Progressive, Grundy Worldwide, The Hartford and AM Trust.
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First National Insurance Group Locations
First National has one office, which is located at:
1689 Duluth Hwy
Lawrenceville, GA 30043
Toll-free: 800-440-6505
First National Insurance Group Claims
First National has a “report a claim” link on its website. When you select that link, you are directed to the contact numbers of all of the insurance carriers that it represents.
Additionally, but you are provided with their website address, customer service line, and payment line.
First National also encourages you to file a claim directly through your agent if this is your preferred method of filing a claim.
The benefit to using an agent is that they can tell you instantly whether you are missing something for the claim or if you might face any issues when it comes to getting paid for your claim.
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First National Insurance Group Reviews
First National has made quite a splash in Georgia with several online reviews and quite a few testimonials on its website as well.
The online reviews for First National are very complimentary, with an extra focus on how personal the attention each customer receives when they use First National.
In addition, many people wrote how helpful their agent was in helping them file a complicated claim, taking the stress off of their situation.
Overall, First National seems to be pleasing a lot of their customers.
First National Insurance Group Careers
Unfortunately, First National doesn’t provide any information about working for the company.
It is safe to say that this is a rather small company, so they probably aren’t hiring very often.
If you are an agent who lives in their area, you may want to check with them periodically for agent positions, as the company seems to be growing.
First National Insurance Group Quotes
First National does offer a quote tool on their website. The company does stress that you have to live in the areas listed above in order to get a quote.
To get your quote you need to provide your first and last name, email address, phone number, street address, city, state, and zip code.
Because First National works with so many companies, at least five of which sell auto insurance, you should be able to get competitive quotes.
However, if you are one of the millions of people who don’t live in the four cities that they sell auto insurance to then you will want to consider another option.
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Review
Shopping around for auto quotes because my Geico premium went up. I called First National Insurance group, to get a quote for my 2000 Buick Century, I was told in order to get a quote I need to also quote my rental apt with them and auto liability limits has to be higher than $25K.
WTF… My limits with Geico was only $25K and they gave me an auto insurance policy!
I told the lady at First National Insurance I wanted a quote with liability limits for $25K and I didn’t need rental insurance. She said she couldn’t help me and that I need to stay with Geico and then she hung up on me. This is unreal .
I was pissed off and I would recommend this insurance company
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Review
I would like to contact your office about an issue with one of your agents Andrea Brooks. She has slander not only this office but 25 other offices to our carrier with false/bad information.
The whole issue started when Andrea filled out accord cancellations on behalf of our agency for one of our insureds canceling his auto and general liability without our client notifying us. I found this out when the carrier sent the accord to our office. Then Andrea stated she has authority to handle all insurance needs while this client PNJ Services was out of the country.
When I called your office to get copies of the underlying policies Andrea altered the declaration pages to not show premium. Anyone who has written umbrellas like I have understands you need underlying premium to justify the umbrella premium but Andrea still keeps altering the policies removing the premium and your office even stated why do you need to know this?
I called your office a few weeks ago to speak to the owner of the company but no one called our office back. Today Andrea sent another email to my insurance carrier below. I sent these loss runs directly to the carrier Auto-Owners in GA weeks ago and they were nice to call and confirmed they received them.
I am not sure if Andrea is newly licensed but no agency writes another insurance carrier and slanders another agency with false information. My corporate office requested for copies of these emails. I wanted to share with you so you know what is going on. Carriers do not like covering policies under umbrellas if those policies are not with the same agency and they do not have a relationship with that agency.
Andrea also does not understand you cannot BOR anything midterm so maybe she is new in the industry or newly licensed. This insured has not returned any calls, text or emails to confirm this at all. Andrea has also forwarded these emails to the additional insured on the policies which is another slander against the company and all the agencies. I am sending this to make you aware what is going and if you would like to call us or not.
FYI, Auto Owners did state they did not know he had losses as the application filled out stated no losses. The client knew about these losses because the companies interviewed him and he paid the deductibles.
Emails from Andrea
From: Andrea Brooks [mailto:[email protected]]
Sent: Thursday, October 27, 2016 6:22 AM
Subject: FW: Underlying liability declarations pages PNJ Services LLC Policy #EMX0321461
His GL policy is in cancellation due to not receiving loss runs.
I need the loss runs for his old GL policy # AG00237490 with Arch Specialty today. They can be sent to Auto Owner’s also, but I need them emailed to me and the sooner the better. This was requested on 9/26.
From: Andrea Brooks [mailto:[email protected]]
Sent: Wednesday, October 05, 2016 11:29 AM
Cc: Andrea Brooks
Subject: FW: Underlying liability declarations pages PNJ Services LLC Policy #EMX0321461
I spoke with Stephanie Johnson earlier regarding the umbrella policy for PNJ Services, LLC.
Attached are the declarations pages for his underlying Auto and GL policies with Auto Owners. As you can tell, we have been going back and forth with his current agent on this for two weeks. She refused to give us requested policy information, wouldn’t release the name of the company even and so my only option at this point was to call RLI directly to find out what was going on.
Stephanie told me that you would work on doing an endorsement for him so that he may keep his Umbrella policy where it is for now. A cancellation was never requested on it and we were given erroneous information from the agent. Mr. Rivera is out of the country right now and I’ve attached a copy of the email giving me full authorization to assist in taking care of this.
Please let me know if you need anything else. We are in the process of getting appointed with RLI now and more than likely we will do a BOR change on this when appointed. Mr. Rivera switched because he could not get along with his agent.
He also requested loss runs for the GL but we have not received anything. Is there a way we can get that as well?
Thank you very much for taking the time to help with this.
Andrea Brooks
Agent
Tel: 770-513-2264 ext. 102
Fax: 770-513-3654
E-mail: [email protected]
Address: 1689 Duluth Hwy, Lawrenceville, GA 30043
http://www.fnins.net
First National Insurance Group representative.
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