Chartis Auto Insurance Review (2025)

Are Chartis and AIG the same? Yes. Originally known as AIU Holdings LLC, Chartis was incorporated in 1946 as the property and casualty arm of American International Group (AIG). It was re-branded with the Chartis name in 2009. Learn more in our AIG car insurance review.

Chartis does business under the name Chartis USA, Inc. It owns several dozen subsidiaries in three states that provide the bulk of the company’s insurance underwriting in the U.S. Chartis Insurance and AIG specialize in commercial coverage.

Unfortunately, Chartis does not offer personal auto policies. Read more in our Chartis auto insurance review below or enter your ZIP code above to get auto insurance quotes from providers in your area.

What You Should Know About Chartis

Chartis Property Casualty Company provides business and commercial insurance products to more than 40 million customers on five continents. As a subsidiary of the American International Group (AIG), it specializes in commercial policies, catering to businesses across various sectors. Its expertise lies in providing comprehensive coverage for commercial vehicles and fleets.

However, despite a wide array of offerings including Chartis travel insurance, the Chartis Group does not offer personal policies to individual drivers.

Does AIG offer auto insurance? Yes, AIG provides car insurance for luxury vehicles, but you will have to contact an agent directly to see if you qualify for AIG Premier Client. The AIG auto insurance phone number is 1-800-225-5244.

If you need personal auto insurance, compare auto insurance quotes online from companies in your area to get the best rates. Keep reading for more Chartis reviews.

Chartis Auto Insurance Review

Along with Chartis, what insurance companies are owned by AIG? A sampling of these companies includes Illinois National Insurance Company, Granite State Insurance Company, and 21st Century Casualty Company.

What type of insurance is Chartis? Chartis auto insurance is offered in conjunction with other business insurance products. AIG, Chartis Insurance, and its subsidiaries do not provide coverage for individual drivers. That portion of AIG automobile insurance was sold to the Farmers Insurance Company in 2009.

As Chartis Specialty Insurance Company, it provides all sorts of insurance targeted at the transportation industry. In addition to cars, the company also insures over-the-road trucks, light trucks, railway systems, and even marine and inland transportation systems.

The coverage is designed to protect not only the vehicles but also the workers and passengers who use them. More details about its insurance products, including Chartis life insurance, are available on its website.

One of the biggest Chartis auto insurance review complaints is the lack of personal policies.

For example, the company might offer a client auto coverage for a fleet of company vehicles, but that insurance will not be a standalone policy. It will be attached to a general business liability policy along with other things such as workers’ compensation, property coverage, and professional liability.

AIG Auto Insurance Reviews

Is AIG a good car insurance company? When AIG re-branded Chartis as part of its 2009 reorganization, it was hoped that any growth could help AIG get back on firm financial footing.

Unfortunately, that has not been the case. Chartis revenues were down 2.6 percent in 2010, as compared to the previous year, causing AIG to consider spinning off or selling Chartis outright to a competitor.

A.M. Best continues to give Chartis favorable ratings for both its current financial strength and its future stability:

AIG Insurance Business Ratings & Consumer Reviews

Agency
	Score: 835 / 1,000 Avg. Satisfaction
	Score: A Good Business Practices
	Score: 77/100 Good Customer Feedback
	Score: 0.98 Fewer Complaints Than Avg.
	Score: A Excellent Financial Strength

For AIG’s part, the profits returned by Chartis for 2010 were supposed to go toward paying off loans provided by the U.S. government. Regulators allowed AIG to keep the money instead, as a means of shoring up its financial situation. Although things look tenuous at this point in time, A.M. Best AIG insurance reviews believe there is no reason to worry about Chartis.

AIG Auto Insurance Claims

Chartis maintains that it strives to provide excellent customer service and claims processing. The company also says that good claims service doesn’t happen overnight; it is something that is developed through years of experience.

Chartis operates more than 320 claims centers around the world, staffed by 9,000 trained claims specialists. The company handled more than four million claims across all of its lines in 2010 while still remaining financially viable.

Chartis Insurance Contact Details

The New York address listed above is apparently the headquarters for Chartis, Inc. On its contact page, The Chartis Group has an extensive list of all of the countries where it does business.

With so many countries represented, the list of Chartis locations is incredibly large. So large in fact, that it would be impractical to list all of them here.

If you’d like to know more about a Chartis office near you, you are encouraged to visit its website and follow the appropriate links. Clicking on any of these links provides you with the various locations that Chartis has offices.

Chartis Insurance Agents

Chartis works with producers all over the world to sell and service its policies. These producers, also known as agents, have access to policies from both Chartis and some of its competitors.

Having intimate knowledge of the various companies they represent gives the local agent the ability to find the best policy for their clients.

How extensively Chartis agents are used in the United States isn’t exactly clear, as the company does not provide a means to locate a local agent on its website.

Chartis Insurance Coverage Options

What types of coverage does Chartis offer? Chartis car insurance options provide a range of coverage to suit the needs of different policyholders. These include:

• Liability coverage: This covers bodily injury and property damage caused by the policyholder to others in an accident.
• Collision coverage: This covers the cost of repairs or replacement of the policyholder’s vehicle in case of a collision, regardless of fault.
• Comprehensive coverage: This covers damage or loss to the policyholder’s vehicle caused by non-collision events such as theft, vandalism, fire, or natural disasters.
• Uninsured/underinsured motorist coverage: This protects the policyholder if they are involved in an accident with a driver who has insufficient or no insurance coverage.
• Medical payments coverage: This covers medical expenses for the policyholder and passengers injured in an accident, regardless of fault.

Chartis Insurance workers’ compensation coverage is also available for employers to offer their drivers.

How to File Chartis Auto Insurance Claims

The first place to look for AIG auto claims processing information is in your Chartis car insurance policy documents. You’re likely to find instructions, as well as telephone numbers and e-mail addresses for your regional center.

The Chartis insurance phone number for auto claims is 1-800-225-5244. This will put you in contact with an agent at the AIG auto claims department.

How Chartis Ranks Among Providers

AIG is one of the largest insurance providers across many different industries, but who are AIG’s biggest competitors in auto insurance?

The Hartford Group, Travelers, Progressive, and Allstate are among AIG’s largest car insurance competitors. However, customers say that the AIG auto insurance renewal process is much more convenient than with other providers.

Use our FREE online comparison tool to find the perfect auto insurance for you and your family Search for auto insurance rates from companies in your area by entering your ZIP code in the box below!