Mathew B. Sims is Editor-in-Chief and has authored, edited, and contributed to several books. He has been working in the insurance industry ensuring content is accurate for consumers who are searching for the best policies and rates. He has also been featured on sites like UpJourney.

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Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like and Safeco. He reviews content, ensuring that exis...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent

UPDATED: Apr 23, 2020

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We partner with top insurance providers. This doesn’t influence our content. Our opinions are our own.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Things to Remember...

  • There are several ways to research a company’s reputation before choosing to purchase
  • Check a company’s customer service by going to websites such as The Better Business Bureau
  • Research a company’s financial status by looking on websites such as A.M. Best and Standard & Poor’s

When you are buying auto insurance, you should do as much background information checking as possible before you make a purchasing choice.

While most insurance companies are reputable and operate legally, they may not offer the best customer service or pay claims as readily as you need if your car is damaged in an accident.

There are numerous places you can look for reviews on auto insurance. The internet makes finding unbiased reviews of auto insurance companies easier than ever before.

Not only are reviews available online, but car insurance comparisons are also available to get the best rates.

Get FREE quotes now from several reliable companies when you enter your ZIP code into our auto insurance comparison tool!

Consumer Complaints

Car insurance companies often receive consumer complaints when they increase their premium rates or a customer has a problem with a claim.

You can find out information about consumer complaints by going to the Better Business Bureau website.

The Better Business Bureau works with consumers to mediate solutions and resolve customer problems. They also monitor and report on how well businesses are perceived by consumers.

The Better Business Bureau also has a certification program which awards certification to companies meeting their standards of business conduct.

Another place to learn about consumer complaints is the state Consumer Affairs Department.

Each state has a Department of Consumer Affairs which oversees auto insurance companies, including licensing businesses operations and awarding licenses for insurance agents and brokers.

Your state Department of Consumer Affairs also monitors insurance company complaints and lawsuits and provide ratings based on the number of complaints against insurance companies operating in your state.

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Insurance Review Websites

Insurance review websites provide a wealth of information about auto insurance companies.

Many insurance review websites review individual car insurance companies and provide ratings based on the company’s premium rates, customer service and services and products offered.

Insurance review websites also may provide consumer reviews which are based on first-hand experience of insurance companies. 

Insurance review websites also may have a list of recommended auto insurance companies.

You may also be able to request an auto insurance policy rate quote through an insurance review website.

Financial Stability

Another type of review of auto insurance is regarding their financial stability. Insurance companies are financial service companies.

They provide you with financial protection by paying for damages if you are involved in an accident. This protects you from potential lawsuits and from the expense of paying for damages yourself.

Insurance companies, regardless of what kind of insurance they offer, are required to have large amounts of financial reserves in place to pay claims filed by policyholders.

The stronger their financial holdings are, the better rating they receive from reviewers.

A.M. Best, Standard & Poor’s, and Fitch Ratings are three of the best-known sources for reviews and ratings of insurance companies.

You can find insurance company ratings by visiting any of these company websites.

Customer Satisfaction

Customer satisfaction is another review evaluation which can provide you with helpful information. JD Power reviews auto insurance companies each year and issues an annual report with their findings.

JD Power asks consumers about their perceptions of each company, their satisfaction with customer service and their satisfaction with policy rates.

You can find the JD Power annual review of auto insurance companies on their website.

Consumer Reports also conducts regular evaluations of auto insurance companies. They review insurance company products and services, along with efficiency in claims processing and customer services.

Consumer Reports interviews customers and evaluates consumer satisfaction with products and services. They issue their findings in their publication and on their website.

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Comparing Auto Insurance

When you compare auto insurance policies, there are many factors to take into consideration.

For example, although you want the best rates possible, customer service and efficient claims processing are also extremely important.

The best car insurance companies will process your claims quickly and efficiently.

Find out if they offer the ability to file claims electronically through their website and if their claims processing is automated and allows body shops to submit estimates online.

This will eliminate the time needed to have a claims adjuster evaluate your car in person.

Consider the availability of customer service agents. Find out if you can talk to customer service around the clock on the telephone.

Be wary of any auto insurance company that only provides customer service communication via email or has limited service hours.

You can compare car insurance rates through several different avenues:

  • You can talk directly to an insurance company, either on the telephone or through their website
  • You can also request rate quotes from independent insurance brokers or from comparison websites

Regardless of which auto insurance company you ultimately decide to use, make sure you compare at least three companies.

Enter your ZIP code into our FREE auto insurance comparison tool to get rate quotes now!