GoAuto Insurance Review (2021)

GoAuto Insurance Company promises affordable auto insurance for drivers in Nevada, Ohio, and Louisiana. The GoAuto BBB rating is an A+, but there aren't many customer reviews of GoAuto. GoAuto auto insurance is available for high-risk drivers as well as those with a clean record.

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Mathew B. Sims is Editor-in-Chief and has authored, edited, and contributed to several books. He has been working in the insurance industry ensuring content is accurate for consumers who are searching for the best policies and rates. He has also been featured on sites like UpJourney.

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Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring that ex...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent

UPDATED: Jan 26, 2021

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Things to Remember

  • GoAuto Insurance offers auto insurance to residents in Louisiana, Nevada, and Ohio.
  • The company offers basic auto insurance coverages but does not have much to offer for additional perks.
  • There is a high number of customer complaints about GoAuto relative to its size.

If you’re located in Louisiana, Nevada, or Ohio and looking for cheap auto insurance, you may have come across GoAuto in your search.

In our GoAuto auto insurance review, we will discuss its products, rates, ratings, and contact info so you can more easily determine if it is the right company for you.

Before you choose GoAuto auto insurance for your coverage, compare your options. Enter your ZIP code into our free quote tool to get auto insurance quotes in your area.

What is GoAuto insurance?

GoAuto Insurance is an insurance company offering coverage to Louisiana, Nevada, and Ohio. It offers the basics in auto insurance and may accept high-risk drivers.

However, the company has an above-average number of complaints from both customers and former employees. So, while it may be a low-cost option, we recommend doing research to see if there is another insurance company that better fits your needs.

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What types of auto insurance does GoAuto offer?

Affordable GoAuto car insurance coverage is very basic. Every policy comes with liability auto insurance coverage, since these are required by all the states that they operate in. You may also purchase:

  • Medical payments coverage
  • Personal injury protection (PIP)
  • Collision coverage
  • Comprehensive coverage
  • Uninsured/underinsured motorist coverage

Because GoAuto doesn’t seem to offer much more than that, you most likely will not be able to purchase additional coverages, such as roadside assistance or rideshare coverage.

However, the company is not very transparent about its coverage options, so you should contact a representative to get more details about product availability.

How much does GoAuto insurance cost?

While GoAuto uses the slogan “Low Cost Car Insurance”, you must request a quote from the company to get an idea of how much it will cost you to purchase a policy.

GoAuto’s website makes it easy to get a quote. All you need is your contact information, vehicle information, driving history, and other driver information. You will be able to see the broken-down GoAuto car insurance rates for each coverage option.

You may also get a quote by calling them or visiting one of the company’s locations to speak with an agent.

However, to give you an idea of what you might pay, we have the average insurance costs in Louisiana by coverage below.

Average Auto Insurance Rates in Louisiana by Coverage
Coverage TypesAverage Annual Auto Insurance Rates
Liability$775.83
Collision $414.36
Comprehensive$215.17
Full Coverage$1,405.36
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You may also be able to get auto insurance discounts through GoAuto, such as for long-term policies, multi-car policies, safe driving, and membership to AAA and AARP.

GoAuto Insurance Pros and Cons

Below, we have a review of the pros and cons of purchasing auto insurance from GoAuto.

GoAuto Insurance Pros

  • The website and app make paying your premiums and filing claims easy.
  • It may have cheaper policies than its competitors.
  • GoAuto may accept high-risk drivers.
  • GoAuto offers easy and simple auto insurance coverage.
  • You have the option of paying cash at a physical location.

GoAuto Insurance Cons

  • Coverage options may be limited.
  • Coverage is only available in Louisiana, Nevada, and Ohio.
  • The company has a high number of complaints from customers and employees.
  • There is limited documentation about its financial reputation.
  • The website offers little in the way of transparency.

As you can tell from these lists, GoAuto has a lot of opportunities for improvement. However, it may be a good low-cost option for high-risk drivers.

We still recommend doing thorough research before choosing an auto insurance company. Use our free tool below to get quotes from auto insurance companies in your area.

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How can I contact GoAuto?

GoAuto has numerous physical locations throughout Louisiana, Nevada, and Ohio. You can visit the website to search for a location near you.

The company mailing address is:

P.O. Box 83728
Baton Rouge, Louisiana 70884

The company phone numbers are:

  • Louisiana: (225) 926-7000
  • Nevada: (702) 747-7777
  • Ohio: (216) 501-3322

The company website is www.goautoinsurance.com. It also has a mobile app that is available on the iOS and Google Play store.

How do I file a claim with GoAuto?

In order to file a claim with GoAuto insurance, all you have to do is visit the website. You will need your contact information, accident details, the insured’s policy information, passenger information, other driver’s information, and injury or witness information.

You may also enter this information on their new mobile app to easily file and manage claims from your phone.

GoAuto Insurance Ratings

Rating companies, such as A.M. Best, evaluate insurance companies’ financial strength to assess their likelihood of paying out claims.

However, GoAuto has not been evaluated on their financial strength, meaning we can’t say anything good or bad about its ability to pay. The company does underwrite its own policies and is listed on the NAIC members index.

Many of the GoAuto locations are listed on the BBB website. While some locations have no rating, others have ratings ranging from A+ to C.

GoAuto insurance reviews made by customers are often about billing issues, policies lapsing even when premiums are made, denial of claims, delays in claims responses, and low settlements or offers.

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GoAuto Auto Insurance: The Bottom Line

While GoAuto Insurance may not be a bad insurance company, there is a lot of important information missing about the company. This, mixed with a high number of complaints from customers, is a cause for concern.

GoAuto may be a good choice for you if you cannot find cheaper car insurance, but it may be best to pay a little more to be insured by a company with a better reputation.

Before you buy GoAuto auto insurance, shop around. If you need help finding auto insurance that is right for you, use our free tool below to get insurance quotes now.

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