Fred Loya Auto Insurance Review (2020)
Curious about Fred Loya auto insurance? They offer a complete line of standard and non-standard auto insurance products. Compare quotes now by entering your ZIP below.
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Written by
Mathew B. Sims
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Reviewed by
Daniel Walker
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UPDATED: Aug 18, 2020
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- Fred Loya Auto Insurance is a Hispanic-owned and operated company that provides non-standard coverage
- Fred Loya has several different office branches in Texas, California, Colorado, and others
- Fred Loya does not have a rating from AM Best, so their financial strength and outlook is difficult to assess
Fred Loya Auto Insurance has been chosen for this auto insurance review due to its family-based, privately owned roots, and types of insurance products offered.
Fred Loya Insurance Agency Inc. concentrates primarily on auto insurance products, and they are a full-service provider of non-standard auto insurance coverage.
It started out as a small family-owned business founded by Fred Loya Sr. and is now the 18th largest company in the U.S. that is owned by Hispanics.
Their primary focus is to provide fast quotes and competitive policies to prospective insurance policyholders.
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Fred Loya Auto Insurance Locations
Fred Loya Auto Insurance is currently based out of the El Paso branch in Texas.
The best way to find the location of their other branches is to use the locator tool that is placed on their website.
You will find many of their offices located in or near popular destinations like:
- strip malls
- Wal-Marts
- Fiesta Marts
The company takes pride in being involved with the communities that their offices are located in.
They understand the importance of first-hand information and sell their products only in places where they can get a physical address.
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How can I get a quote from Fred Loya auto insurance?
You can get quotes from Fred Loya Auto Insurance with the quote tool on their website.
The tool works like most auto insurance quoting devices by asking basic car and driver history questions and then conducting a simple risk assessment.
The electronic form is fairly simple and the whole process is quick and almost effortless.
There are other ways of getting a quote from them. You can choose to visit the nearest office so that you speak face to face with their professionals and find the best-suited choice for your needs.
Another option is to call them on the numbers provided. The insurance agents you speak to will need some information from you, after which they will help you with an instant phone quote to cover your insurance needs.
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Fred Loya Auto Insurance Claims
Their claims process is fairly simple too. Fred Loya Auto Insurance has three claim branches that are equipped with claims professionals to help you with quick and efficient service.
You can either walk into any one of these branches or call them on their claims specific number mentioned above.
Their claims offices are open from seven am to seven pm from Monday to Friday and on Saturday from seven am to two pm.
After providing them with immediate information regarding the report of an auto insurance claim, your loss report will be directed to a liability claims adjuster.
The adjuster will review the case in question and call you back 24 hours. Once this is done an appraiser will be sent to check out the vehicle and speak with the police if the need arises.
The whole process of the claims is said to take place within a span of three days.
Fred Loya Auto Insurance Reviews
Fred Loya Auto Insurance has not asked for an AM Best rating. This means their financial strength and capabilities are a little difficult to distinguish.
However, this does not mean that there is anything negative about the company, though.
There are positive as well as negative reviews for the company online. Some customers have faced some duress in terms of leaked personal information and slow claims process.
Yet others state that their run with Fred Loya Auto Insurance has been stress-free and satisfactory.
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Get a lawyer when dealing with Fred Loya. I couldn’t stop laughing while reading this website’s Fred Loya reviews. Scum Bags
Review
I would feel sorry if I got into an accident these people. They never respond and they play games so they save money on rentals, they are not a serious company. This company is a joke
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8 days later and I am still waiting on a rental from loyal. Playing games, making phone calls all day long and nobody cares about the effects. People, this company looks like a circus.
I’ve been waiting for my check for a week. This accident has set me back tremendously, I’ve always in pain my car was a total lose my bills are overdue. My lawyer says the check was sent out a week ago. I need answers before my family and I end up on the streets…, please. Help me with some answers. Thank you.
A minus 0 rating they will not even answer the phone for me to file a claim.
Review
They don’t even deserve a star! I can’t understand how Fred Loya is in business….. They don’t do what they say they do on their commercials. They have a horrible attitude except for the person who looked at my damaged vehicle he was so nice. But my adjuster was SOOOO RUDE!!!
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This garbage company defrauds a lot the people around the country.The worker Armando Vega defrauds a lot the people in California
Review
Trying to file a claim and have been on hold for over 15 minutes now. How is this company still conducting business? If I could give it 0 stars I would.
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I think they purposely make people wait thinking they will become so frustrated that they give up. I now have been on hold for over 10 min waiting for a supervisor that they were going to “transfer you (me) right now”. What a joke.
Review
These people do nothing. I hate this company they won’t even fix my car smh. so sad, very bad company, so sad
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My daughter was involved in a hit and run almost 3 weeks ago. She was hit by someone who was insured by Fred Loya, she was at a red light and it caused her to rear end someone else, but there was barely any damage done to this car or the person who rear ended my daughter’s car. However, my car that my daughter was driving is more than likely totaled.
It took me over a week to get an adjuster to send someone out to get my vehicle, 8 days to get a rental (POS which is in no way comparable to the car I was driving) and they only authorize it a day at a time, so you have to keep calling back for them to extend it, while you wait on someone to inspect your vehicle.
The vehicle has been at the place they took it waiting on an inspection for almost 2 weeks now. I have repeatedly called the adjuster Mr. Ramirez and the inspector, and left messages, with no answer, no callback, no follow up or anything.
It has been a nightmare working with these people. Please do NOT use these people for your insurance needs, and somehow avoid being the victim of being in an accident with anyone who is insured by these people. They are a complete joke!
Review
if they take your car saying they will store it for you…its a lie..they send it to their other company which strips it for what parts they want and it is sold at auction to themselves for nothing.
It’s at car parts located in every city nationwide..go there and get it or u will never see it again. Call police say they stole it..it has to be the chip though…Los Angeles people are CCC information services…get a lawyer..they are frauding everyone
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