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Utica National Auto Insurance Review

Utica National Auto Insurance
  • 33333
City: Utica
State: New York
ZIP: 13503
Phone Number: 1-800-274-1914
AM Best Rating: A- (Excellent)
Market Cap: XI ($750 million to $1 billion)
Year Founded: 1914

This Utica National Auto Insurance Review is for the New York-based company headquartered in Utica. Utica National provides a wide range of insurance products for individuals and businesses, including automobile, homeowners, boat, motorcycle, umbrella, and homeowner’s coverage. Founded in 1914, Utica National was ranked in the Top 100 of insurance providers in the United States by the National Underwriters in 2006.

With more than $2.7 billion in assets at the end of 2010, Utica National serviced more than $727 million worth of premiums and distributed more than $7 million in dividends back to its policyholders last year. Utica National has more than 1,500 employees.

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Utica National provides quotes online, over the phone, or in person with one of their agents. In addition, Utica National serves customers with seven regional offices in Virginia, Ohio, two in New York, Massachusetts, Texas and Georgia.

Utica National Auto Insurance Agents

Utica National has agents located throughout New York, Connecticut, North Carolina, Tennessee and Virginia. Customers can search for an agent by state or zip code on the Utica National website. Customers can also find an agent by calling the main toll-free phone number at 1-800-274-1914.

Utica National Auto Insurance Locations

Utica National’s corporate office is located at 180 Genesee Street in New Hartford, New York. There are eight regional offices that serve customers throughout the United States; the:

  • Eastern Regional Offices serves New York, New Jersey and Pennsylvania
  • Mid-Atlantic Regional Office serves Delaware, Maryland, North Carolina, South Carolina, Virginia and Washington D.C.
  • New England Regional Office serves Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont
  • NY Metro Office serves Long Island
  • Republic-Franklin Insurance Company serves Illinois, Indiana, Iowa, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota, West Virginia and Wisconsin
  • Southeastern Regional Office serves Alabama, Florida, Georgia, Kentucky, Mississippi, and Tennessee
  • Southwestern Regional Office serves Texas

The complete list of office, phone numbers and addresses of the regional offices can be found at To find a specific agent, customers can enter their zip code in the agent search on the website.

Utica National Auto Insurance Quotes

Utica National does not offer online auto insurance quotes. Customers are encouraged to search for an agent close to their home or business, or call the main toll free number. Each individual agent can provide an auto insurance quote.

Utica National Auto Insurance Claims

Utica National accepts claims 24 hours a day and 7 days a week. Customers can find detailed information on filing an automobile claim on the Utica National website or by calling 1-800-216-1420. Similar to the regional office structure, there are regional claims offices as well throughout the country. The locations can also be found on the Utica National website at

Utica National Auto Insurance Reviews

Utica National Insurance Group is not accredited by the Better Business Bureau (BBB), although businesses are not required to obtain or seek accreditation from the BBB. In most cases, businesses such as US Agencies Direct that are not accredited by the Better Business Bureau are assigned a rating.

The best possible rating in these cases is an A, and the worst is a F. The ratings are based on a variety of factors, including but not limited to length of time in business, the type of business, whether or not the company honored commitments to the Better Business Bureau, background information about the business, and more. There are a total of 16 factors, and based on those, the BBB has assigned Utica National a grade of F (

This rating is most likely a result of there being 6 complaints filed against Utica National over the last three years with one of those complaints not being addresses by the company. Of the other five complaints, three were resolved with BBB assistance and the other two were closed because it was determined that Utica National made a good faith effort to rectify the complaint.

Utica National is Rated A- (Excellent) by the A.M. Best Company ( and has a stable outlook. In addition, Utica National has a long-term issuer credit rating of A-.

Utica National Auto Insurance Careers

Utica National has a direct link to job opportunities with the company on their home page. Prospective employees can learn about the different career paths available at Utica National, as well as search for jobs by department or location. There is detailed information on benefits, as well as a complete career overview that highlights the various job functions associated with an insurance company.

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