National Casualty Company is a subsidiary of Nationwide Insurance. Nationwide has a division of insurance under the Scottsdale Insurance Company division.
Within that division are National Casualty Company, Scottsdale Insurance Company, Scottsdale Indemnity Company, Scottsdale Surplus Lines Insurance Company, Freedom Specialty, and Western Heritage Insurance Company.
This auto insurance review will look at operations through both this Scottsdale entity and National Casualty.
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The subsidiary, the Scottsdale Insurance Company, was established in 1982 with only 12 employees. Now there are over 1300 employees and annual premium sales in excess of two billion dollars. National Casualty Company has contributed to the success of Scottsdale as one of their insurance groups.
National Casualty Auto Insurance Company Policies
National Casualty writes policies for high risk drivers through wholesale agents, brokers, and program managers. Excess and surplus line insurers are not allowed to sell policies over the internet. Policies are sold only through agents and brokers who are local to the client.
National Casualty provides a variety of coverage for commercial vehicles such as ambulances, garbage trucks, public automobiles and vehicles of that nature. National Casualty provides auto liability, auto physical damage, cargo, excess auto, garage liability, garage keeper’s liability, and trucker’s general liability.
National Casualty Auto Insurance Agents
Auto insurance agents can only be found by calling Scottsdale Insurance. If you are an insurance professional looking for a National Casualty Agent, Broker, or Program Manager, you have the ability to locate the agent by inputting the agency name and state into the website’s tool box.
If you are an agent for National Casualty, the Scottsdale website allows you to login to the site with a user name and password.
National Casualty Auto Insurance Company Claims
Through Scottsdale Insurance, National Casualty Company policyholders can either report their auto insurance claims by telephone at (800) 423-7675 or through the website. If you are filing your claim on the website, you should have:
- Your policy number
- Information regarding the accident (time, place, and date)
- Names and numbers of other parties involved
- Details of the accident
- Police report information
It takes approximately five to ten minutes to report the claim online. The site even provides a claim entry overview in video form for further explanation on filing a claim.
National Casualty Auto Insurance Company Locations
National Casualty Company maintains its administrative offices in Scottsdale, Arizona at:
8877 N. Gainey Center Drive
Scottsdale, AZ 85258
A map and directions to the office can be found on the website.
National Casualty Insurance maintains its incorporation in Madison, Wisconsin, but there is no address for any offices listed on the Scottsdale Insurance website.
National Casualty Auto Insurance Careers
Jobs for National Casualty are available on the Scottsdale Insurance website. Simply input the job category, location, and any keywords to view all job opportunities. There is even a separate area for “hot job opportunities” that you can click on to view the job description, location, and requirements. The site also provides the ability to tell a friend about the job, save to a job cart to view later, and apply online.
On the website, there is the ability to establish an account, but it is not mandatory. By making an account you can save your resume, and set up a way for managers to contact you for jobs that fit your experience.
Scottsdale Insurance provides numerous benefits to its employees. For instance, there is profit-sharing, a 401(k), business casual attire permitted, flexible schedules, onsite ATM, professional development, tuition reimbursement, free underground parking and an onsite cafeteria. The company also offers its employees medical, dental, life, and accident insurance.
A unique attribute to working for National Casualty through Scottsdale Insurance is the associate assistance program which helps its employees when they need child or elder care.
Should you become employed by Scottsdale, there is even information on the website regarding the area of Scottsdale. There is a brief description of the area and links to learn more about the city.
National Casualty Auto Insurance Community Involvement
National Casualty believes in giving back to the community. They are active in the United Way campaign in Arizona and contribute yearly to local organizations. The company also encourages it employees to be involved in local charities like St. Mary’s Food Bank Alliance, American Red Cross, and the Boys and Girls Clubs of Greater Scottsdale.
In addition to community involvement, National Casualty believes in making a difference within their organization. They have implemented campaigns to cut water usage, recycling, energy conservation, implementing organized carpooling, and conservation of paper usage.
National Casualty Auto Insurance Awards
National Casualty is the proud recipient of many awards. For example:
- Healthiest Employers in 2011
- Most Admired Companies by Arizona Business Magazine in 2010
- Top 125 businesses in the area of training by Training Magazine
- Corporate Leader by Scottsdale Leadership, Inc., a local non-profit organization, in 2008
Nationwide is considered to be one of the largest insurance companies in the United States. It maintains an A+ rating by AM Best and an A rating by Standard & Poor’s. National Casualty receives the same ratings as Nationwide is their parent company.
National Casualty Auto Insurance Customer Reviews
National Casualty is a proud member of the Better Business Bureau. The Better Business Bureau has given National Casualty, under the Scottsdale Insurance name, a rating of an A-.
The rating was lowered from an A to an A- due to 15 complaints filed through the Better Business Bureau. Two of the complaints were due to billing issues, two of the complaints were due to warranty issues, and 11 complaints were due to problems with service.
All of the above complaints have been deemed closed by the Better Business Bureau. However, eight of the complaints were closed within the last year, but all 15 were filed within the last three years.
The Better Business Bureau assisted in 11 of the complaints filed. Although the BBB believed the company did everything in its power to resolve the complaints, four of these clients were still not satisfied with the resolution.
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